Syllabus Entrance
Printer Friendly
Email Syllabus

MG 375 Production and Operations Management
Burk, Erlan


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

MG 375 Production and Operations Management

Semester

S1T 2006 DL

Faculty

Burk, Erlan

Title

Assistant Professor

Degrees/Certificates

MS Engineering Science
BS Mathematics

E-Mail

erlan.burk@park.edu

Credit Hours

3


Textbook:
Operations Management for Competitive Advantage (with CD), by Richard B. Chase, Nicholas J. Aquilano, and F. Robert Jacobs (Eleventh Edition) Irwin/McGraw-Hill. (ISBN 007312166 5) Information about required textbooks,

Video video material for reading assignments can be found on the CD accompanying the text.

Textbooks can be purchased though the MBS bookstore

Textbooks can be purchased though the Parkville Bookstore


Course Description:
Study of the design, planning and operations and control of manufacturing processes, material management, inventory quality control systems, work measurement and production standards. Pre-requisites: MA120, FI360, MG352 or equivalents. 3:0:3

Core Learning Outcomes:
1. Define the term "operations management."
2. List four types of focus dimensions used in operations management.
3. List three ways to develop new products.
4. List three types of processes.
5. Define the term "service" in relation to operation management.
6. Explain the use or purpose for business process reengineering.
7. Describe the cycle of product quality.
8. Explain the term "material requirements planning" (MRP).

Class Assessment:
General Grading Policy:

Grades will be given by accumulation of points during the eight weeks of the course. Points are accumulated by completing and submitting assignments as listed in the classroom.

Proctored Final Examination:
A final proctored examination will be taken in a proctored testing environment during the 8th (or 16th) week at one of the Park University sites around the country or at an alternative location.  For proctored examinations, photo identification is required at the time of the test.  Guidelines for selecting an acceptable proctor can be found on the Park University Website.

Other Information on proctored exams:
It will be the responsibility of the student to arrange for a proctor, by the 6th week of the term, who is accepted and approved by the course instructor.  
Approval of proctors is the discretion of the Online instructor.  

A proctor request form will be made available to you during the first week of class so that you can send your requested proctor to your instructor for approval.  
Failure to take a final proctored exam (or submit your final project for some online graduate courses) will result in an automatic "F" grade.

Grading:
Course Grading Scale

A
90 points or higher
90 to 100%

B
80 or more but less than 90 points
80 or more but less than 90 %

C
70 or more but less than 80 points
70 or more but less than 80 %

D
60 or more but less than 70 points
60 or more but less than 70 %

F
60 or fewer points
60 or less %



Late Submission of Course Materials:
Submission of Late Work:

Each week's work must be completed by the end of that week (Midnight MST on Sunday). Assignments received after this time will receive a 50% reduction in points. Assignments received more than a week late will not receive any credit.

Classroom Rules of Conduct:
General E-mail: When sending e-mail other than assignments, you must identify yourself fully by name and class in the subject line of all e-mail sent to me and/or other members of our class.

Response Policy: I will check my e-mail frequently and respond to course-related questions within 24-48 hours (unless I notify you previously that I will be unavailable).

File Attachments: When files are sent attached to an email, the files should be in Microsoft Word RTF file formats.

Weekly Submitted Material: Each week's work must be completed by the end of that week (Midnight MST on Sunday). Assignments received after this time will receive a 50% reduction in your score. Assignments received more than a week late will not receive any credit.

Online Communication: All your Online communications need to be composed with fairness, honesty and tact. Spelling and grammar are very important in an Online course. What you put into an Online course reflects on your level of professionalism. Use of American Standard English with correct grammar, punctuation, sentence structure, and spelling is expected for all material submitted to the online class classroom. Here are a couple of references that discuss writing online: http://goto.intwg.com/ and netiquette , http://www.albion.com/netiquette/corerules.html.

Other Course Policies: Students are responsible for clicking on the link below and thoroughly reading each Online course policy.  If you have questions about any of these policies, please contact your instructor for clarification.

Online Course Policies in addition will be found in the classroom syllabus.

Course Topic/Dates/Assignments:

Week 1: Operations Strategy & Managing Change

Overview & Introductions: Review the syllabus, course policies, and assignment schedule. Write a paragraph about yourself and submit it to the classroom.

Lecture: Read the lecture on Historical Development of Oprations Management

Reading Assignment: Operations Management for Competitive Advantage Chapters 1, 2, Technical Note 4, Text CD Video (Operations Strategy & Goals)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from pages 20, 43, or 146. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from pages 44, or 146. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Quiz: Submit a weekly quiz on learning objectives to the the instructor for grading and feedback.

Individual Project: Review possibilities for an individual project. During the course you will be developing a project plan for an activity with which you are familiar. You should choose a simple activity from your personal life or one at work. The activity should have a definite beginning, a definite completion point, milestones to be achieved, and resources to be applied. The project must involve more than one person. Submit your project description to the classroom. Also send it to the instructor by e-mail for approval and comments.

Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from pages 20, 43, or 145 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Week 2: Process Analysis & Project Management

Lecture: Read the lecture on General Guidelines for Learning

Reading Assignment: Operations Management for Competitive Advantage Chapters 3, 5, Technical Note 5, Text CD Video (Work Breakdown Structure), Text CD Video (Project Management Scheduleing), Text CD Video (Made for You - Process Design)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from pages 97, 174, or 204. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from pages 98, 103, 174, or 204. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Quiz: Submit a weekly quiz on learning objectives to the the instructor for grading and feedback.

Individual Project: Write a statement of work for your individual project plan. The statement of work should be in general terms and include a written narrative giving the project a name, objectives to be achieved by the project, when the project begins and ends, major milestones during the project with associated results or deliverables, how each deliverable will be measured to determine success or failure of the associated milestone, and written reports that will be generated during the project. Submit the statement of work to the classroom for peer and instructor review.

Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from pages 94,172, or 202.   and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Week 3: Process Selection & Design

Lecture: Use of Project Concepts in Operations Management

Reading Assignment: Operations Management for Competitive Advantage Chapters 4, 6, 7, Technical Note 6, Text CD Video (PPM/Job Shop), Text CD Video (PPM/Batch), Text CD Video (PPM/Assembly Line - Ford), Text CD Video (Hotel Service Overview), Text CD Video (Service Staffing)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from pages 129, 221, 253, or 284. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from pages 129, 222, 254, or 284. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Quiz: Submit a weekly quiz on learning objectives to the the instructor for grading and feedback.

Individual Project: Write a work breakdown structure statement for your individual project plan. The workbreakdown structure should define the hierarchy of project tasks and associated work packages and include a structure showing tasks with associated subtasks. Submit the work breakdown structure statement to the classroom for peer and instructor review.

Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from pages 126, 220, 249, or 284  
and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Week 4: Total Quality Management

Lecture: Read the lecture on Process Maturity Levels

Reading Assignment: Operations Management for Competitive Advantage Chapters 8, 9, Technical Notes 7, 8, Text CD Video (Jidoka), Text CD Video (Reengineering/Process), Text CD Video (Reengineering/Process Selection), Text CD Video (Reenginerring/Process Mapping).

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from page 312, 339, 366, or 392. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from page 313, 339,366 or 392. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Quiz: Submit a weekly quiz on learning objectives to the the instructor for grading and feedback.

Individual Project: Write an organizational structure for your individual project plan. Present the structure for the project as a pure project, functional project, and matrix project. Show the responsibilities of individuals in the organization, responsibilities of individuals, reporting relationships between individuals for each project structure. Identify the structure to be used and indicate what work will be assigned to each part of the structure. Submit the organizational structure to the classroom for peer and instructor review.

Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from page 309, 338, 364, or 392 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Week 5: Supply Chain Design

Lecture: Supply Chain Perspectives

Reading Assignment: Operations Management for Competitive Advantage Chapters 10, 11, Technical Note 11, Text CD Video (Barcodes/Suppliers), Text CD Video (Technology/Logistics), Text CD Video (E-Services)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from page 423, 443, or 462. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from page 424, 443, or 462. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Quiz: Submit a weekly quiz on learning objectives to the the instructor for grading and feedback.

Individual Project: Develop a schedule for your individual project plan. Include the tasks, subtasks, and activities shown on the work breakdown structure as they relate to milestones shown in the statement of work. Identify the time required to complete the tasks, subtasks, and activities. Show the sequence of tasks, subtasks, and activities and how they relate to each other including dependencies and precedence relationships. Identify the critical path for the schedule. Submit the schedule to the classroom for peer and instructor review.

Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from page 423, 443, or 461 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Week 6: Supply Chain Planning

Lecture: Read the lecture on Enterprise Management Models

Reading Assignment: Operations Management for Competitive Advantage Chapters 12,13, Managerial Briefing, Text CD Video (Made For You JIT System), Text CD Video (ERP Overview), Text CD Video (H&B ERP System Results), Text CD Video (ERP Benefits)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from pages 490, 508,or 549. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from page 491 or 549. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Quiz: Submit a weekly quiz on learning objectives to the the instructor for grading and feedback.

Individual Project: Define resources and resource loading for your individual project plan. Show resources required by each task, subtask, or activity and how resources will be allocated. Provide a time-cost model for expenditure of funds. Submit the resource statement to the classroom for peer and instructor review.

Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from pages 487, 508, or 544 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Week 7: Supply Chain Management

Lecture: Read the lecture on MRP and the Global Economy

Reading Assignment: Operations Management for Competitive Advantage Chapters 14,15,16, Text CD Video (Inventory Definition), Text CD Video (Inventory Service Parts), Text CD Video (Bill of Material )

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from pages 581, 619,or 655. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from pages 581, 619, or 655. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Quiz: Submit a weekly quiz on learning objectives to the the instructor for grading and feedback.

Individual Project: Write a project control statement for your activity project. Indicate how and when project results (deliverables) will be measured, timing and content of graphic and written reports, and action to be taken for deviations in the planned schedule and resource loading. Submit the project control statement to the classroom for peer and instructor review.

Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from pages 578, 616, or 653 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Week 8: Scheduling & Theory of Constraints

Lecture: Read the lecture on Critical Success Factors In Scheduling People and Products

Reading Assignment: Operations Management for Competitive Advantage Chapters 17, 18, Technical Note 17, Supplement B, Text CD Video (Service Scheduling), Text CD Video (Scheduling/Computer System)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from pages 684, 709, 745, or 774. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations Management for Competitive Advantage from pages 684, 709,or 745. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. Respond to at least one weekly problem solution (other than your own) in the classroom.

Individual Project: Consolidate material from previous assignments into one project plan document. Include the name of author, course, date, project title, statement of work, work breakdown structure, schedule, organizational structure, resource allocation, and project control information. Submit the completed project plan document to the classroom for peer and instructor review.

Final Examination: Take the final exam supplied by the instructor to your proctor.

Student Opinion Survey: Complete the Student Opinion Survey form at the Park College Distance Education web page.

Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. Confirm that the final exam has been taken with a proctor and the Student Opinion Survey form has been completed. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations Management for Competitive Advantage from pages 682, 707, or 743 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2005-2006 Undergraduate Catalog Page 85-87

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2005-2006 Undergraduate Catalog Page 85-87

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "WH".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.
ONLINE NOTE: An attendance report of "P" (present) will be recorded for students who have logged in to the Online classroom at least once during each week of the term. Recording of attendance is not equivalent to participation. Participation grades will be assigned by each instructor according to the criteria in the Grading Policy section of the syllabus.

Park University 2005-2006 Undergraduate Catalog Page 89

Park University 2005-2006 Undergraduate Catalog Page 89

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Park University is committed to meeting the needs of all learners that meet the criteria for special assistance. These guidelines are designed to supply directions to learners concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the American with Disabilities Act of 1990, regarding learners with disabilities and, to the extent of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .

Additional Information:

Copyright:

This material is copyright and can not be reused without author permission.