Syllabus Entrance
Printer Friendly
Email Syllabus

CA 321 Interprsnl Conflict Resolution
Kurkowski, Carol


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

CA 321 Interpersonal Conflict Solution

Semester

S2HH 2008 PA

Faculty

Kurkowski, Carol

Title

Adjunct Faculty

Degrees/Certificates

MS Human Resource Management
BA Communications/Management

Daytime Phone

937-427-4130

E-Mail

Carol.Kurkowski@pirate.park.edu

CKurkowski@aol.com

Semester Dates

3/20/2008-5/15/2008

Class Days

----R--

Class Time

5:30 - 10:30 PM

Credit Hours

3


Textbook:

Cain, Dudley and Ruth Anna Abigail. Managing Conflict Through Communication,Third Edition, Boston, MA:     Pearson Education, Inc., 2007.

 

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
(PC 321) Presents various strategies for dealing with conflict in a positive manner. Emphasizes the development and practice of skills of listening, assertiveness, problem solving, conflict management, and mediation. 3:0:3

Educational Philosophy:

The instructor’s educational philosophy is one of interaction based on lectures, reading assignments, outlines, PowerPoint presentations, student discussion groups, and student presentations. The instructor will challenge each student to be an integral part of each class session through class discussions.

Learning Outcomes:
  Core Learning Outcomes

  1. Demonstrate the positive value of conflict.
  2. Examine the types of responses to conflict and understand one's personal responses.
  3. Provide skill training in the positive resolution of daily interpersonal conflicts.
  4. Investigate the concepts of mutually constructive negotiation.
  5. Study the relationship of communication skills and group process in building positive conflicts.
  6. Identify the communication behaviors that result in more successful outcomes in conflicts


Core Assessment:

CORE ASSESSMENT ASSIGNMENT
Write analytical papers about conflict resolution concepts and a recent or current interpersonal conflicts. 
Select a real conflict situation where you either a participant in the conflict or a closely related observer. Thoroughly analyze the conflict, prepare a plan for conflict management, implement the plan, and evaluate the outcome. This analysis needs to be substantive and reflect mastery of the key learning outcomes of the course. Length and format are determined by your instructor, although papers are typically a minimum of 10 pages and use American Psychological Association (APA) style format. Please use the following structure for your core assessment assignment:

PART 1: INTRODUCTION. Demonstrate the positive value of conflict. Students should describe the conflict situation, including the people involved; focus on observable facts; and describe the valuable opportunities offered by the conflict. Preview the rest of the paper.

PART 2: ASSESSMENT. Demonstrate examination of the types of responses to conflict and understand one’s personal responses. Students should demonstrate course content knowledge by applying textbook principles and course learning materials to assess the conflict. Students are encouraged to use research-based theory and peer-reviewed journal articles in their external research for the papers. Students may want to discuss personal and other perspectives on the conflict, goals, power, conflict styles and tactics.  

PART 3. PLAN AND IMPLEMENTATION. Demonstrate skill training in the positive resolution of daily interpersonal conflicts. Demonstrate investigation of the concepts of getting to yes and getting past no and the value of win-win outcomes. Demonstrate study of the relationship of communication skills and group process in building positive conflicts. Students should demonstrate course content skills by applying textbook principles and course learning materials to plan for resolution or management of the conflict. Students should discuss problem-solving, conflict resolution, mediation, or other conflict management skills they can employ in the specific situation.   

PART 4. EVALUATION OF RESULTS. Demonstrate identification of the communication behaviors that result in more successful outcomes in conflicts. Students should demonstrate course content analysis and evaluation by describing how they implemented new skills, changed previous behaviors, and worked toward resolutions or management of the conflict.

Link to Class Rubric

Class Assessment:

Assessment of learning will include class participation, exercises, written papers, oral presentations, and written examinations. Individual student assessments will be based on the student’s on-going involvement and contribution to the class. The following tools will also assist in the assessment process:

Journals – You will create a journal with entries documented at the end of every class.  These will be short (one paragraph, single-spaced) responses to a selection of questions to demonstrate your competency of the learning objectives.  Label each with your name and journal entry # on the top right hand of the document.  Journal entries will be checked for completion on the dates they are written. At the end of the term you will combine them into one document and turn them in Week 9.

Mid Term Examination: A culmination of the information presented in Chapters 1 through 9 will be on week 5.

 Final Examination: A culmination of the information presented in Chapters 10 through 14 will be week 9.

Conflict Description Paper – Analysis paper of a movie that demonstrates achievement of competencies.  This should be a three to five page research based paper that utilizes a minimum of three sources.   The paper is due on week 6.   

CORE ASSESSMENT ASSIGNMENT - due week 9
Write analytical papers about conflict resolution concepts and a recent or current interpersonal conflicts. 
Select a real conflict situation where you are either a participant in the conflict or a closely related observer. Thoroughly analyze the conflict, prepare a plan for conflict management, implement the plan, and evaluate the outcome. This analysis needs to be substantive and reflect mastery of the key learning outcomes of the course.  Length and format are determined by your instructor, although papers are typically a minimum of 10 pages and use American Psychological Association (APA) style format.  Please use the following structure for your core assessment assignment:

 

Grading:
Attendance &Class Participation         20%                 100 points

Midterm Exam                                    10%                   50 points        

Final Exam                                          10%                  50 points        

Conflict Description Paper                   15%                 75 points

Core Assessment Paper                      20%                 100 points      

Oral Presentation                                 5%                   25 points

Class Exercises & Assignments            5%                   25 points

Weekly Journals                                 15%                   75 points                               

                Total                                 100%                  500 points

450-500=A

400-449=B

350-399=C

300-349=D

0-299=F

Late Submission of Course Materials:

Unexcused late assignments will lose one letter grade after the agreed upon deadline and an additional letter grade each week thereafter.

Classroom Rules of Conduct:
Faculty members are expected to dismiss from their classrooms students whose behavior is detrimental to good order in the classroom. Such behavior includes, but is not limited to, the use of abusive or obscene language, attending the class under influence of drugs or alcohol, etc. Students who are dismissed from class may be given failing grades, suspension, or expulsion  from Park University. Out of respect and courtesy to the instructor and other students, cell phones and pagers must be turned off or on vibrate mode.    

Course Topic/Dates/Assignments:





Week
Chapter
Topic

Week 1
Mar 20, 2008

 

 

1

2

 3


Introduction to class and syllabus

How do you deal with Conflict Class Assignment

Introduction to the Study of Conflict

Types of Conflicts

Responding to Conflict: The S-TLC System

Journal entry

Week 2
Mar 27, 2008

4

5

 

Communication Options in Conflict Situations

Conflict Styles, Strategies and Tactics

Journal entry

Week 3
Apr 3, 2008

6

7

 

Effectively Confronting Others

Cooperative Negotiation in Win-Lose Conflicts

Journal Entry

Week 4
Apr 10, 2008

8

9

 

Social-Psychological Perspectives of Conflict

A Process View of Conflict: Phases, Stages, and Cycles

Journal Entry

Week 5
Apr 17, 2008

 

10

 


 

Mid-Term(Chapter 1-9)

Conflict Climate: Power, Distrust, and Defensiveness

Conflict Case Study

Journal Entry

Week 6
Apr 24, 2008

 

11

12

 

 

13


Conflict Description Paper Due

Escalation of Conflict: Anger and Stress

Impression Management in Conflict Situations

After the Conflict:Forgiveness and Reconciliation

Journal Entry

Week 7
May 1, 2008

14

Mediation as Third-Party Intervention

Journal Entry

Week 8
May 8, 2008
 




 
 
 
 

 
Core Assessment Research Paper Due
Presentations

Review – Final Exam (Chapter 10-14)

Week 9
May 15, 2008


Journals Due

Final Exam (Chapters 10-14)

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2007-2008 Undergraduate Catalog Page 85-86

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2007-2008 Undergraduate Catalog Page 85

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment.
  3. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  4. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  5. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  6. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  7. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2007-2008 Undergraduate Catalog Page 87-88
Contact your instructor before or immediately after each absence. If you are, absent for some reason beyond your control, such as illness, directed travel, emergency at work, or similar causes, turn in substantiating documentation as soon as possible. Students will receive a deduction in Attendance and Participation points for unexcused absences, lateness, and early departures.

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Synthesize information from a variety of sources to demonstrate the positive value of conflict. Use research-based theory and peer-reviewed journal articles to identify seven or more external sources for the papers. Demonstrate the positive value of conflict using text and five or six sources. Fail to make demonstrate the positive value of conflict.  Use opinion-based instead of research-based information. No evidence of synthesizing course information with outside information. 
Analysis                                                                                                                                                                                                                                                   
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Demonstrate course content analysis and evaluation by describing how they implemented new skills.

Analyze conflict behaviors.

Describe how implemented new skills, changed previous behaviors, and worked toward resolutions or management of the conflict



 
Demonstrate identification of the communication behaviors that result in more successful outcomes in conflicts. Fail to analyze communication behaviors appropriately. No attempt to analyze communication behaviors. 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Insightful evaluation of work toward resolutions or management of the conflict using more than five examples. Evaluate progress in conflict management using three or four examples. Fail to analyze personal progress appropriately. Failed to demonstrate personal progress. 
Terminology                                                                                                                                                                                                                                                
Outcomes
5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Discuss personal and other perspectives on the conflict, goals, power, conflict styles and tactics. Demonstrate study of the relationship of communication skills and group process in building positive conflicts. Use some terminology inappropriately. Fail to use course terminology. 
Concepts                                                                                                                                                                                                                                                   
Outcomes
2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Demonstrate course content knowledge by applying textbooks principles and course learning materials to assess the conflict and plan for resolution or management of the conflict. Demonstrate examination of the types of responses to conflict and understand one's personal responses. Fail to describe all concepts appropriately. No attempt to use course concepts appropriately. 
Application                                                                                                                                                                                                                                                
Outcomes
4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Use research-based theory and peer-reviewed journal articles as well as more than five examples to support the application of negotiation theory and practice.

Demonstrates personal knowledge of and skill in managing personal communication style.  Provides at least five examples to demonstrate skill in applying conflict resolution strategies in a variety of settings.



 
Demonstrate investigation of the concepts of nonviolent communication with four or five examples.



 
Use opinion-based instead of research-based information or fewer than four examples. No attempt to apply course principles. 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Describe the conflict situation, including the people involved. Demonstrate skill training in the positive resolution of daily interpersonal conflicts. Inappropriately use of positive resolution of daily interpersonal conflicts. Fail to use positive resolution of daily interpersonal conflicts. 
Component                                                                                                                                                                                                                                                  
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Substantive analysis:  Exceed instructor length requirement and use instructor required (e.g., APA style format. In depth analysis:  10 pages long using APA style format. Some analysis:  Less than 10 pages or unidentified style manual uses. Lacking analysis:  Less than 10 pages and unidentified style manual uses. 
Assess ones own communication strengths and weaknesses and develop action plans to improve weak areas.                                                                                                                                                     
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Describes personal communication strengths and weaknesses with multiple examples and develops action plan derived from research to improve weak areas.



 
Describes personal communication strengths and weaknesses with one or two examples and develops action plan derived from text to improve weak areas. Fails to link action plan to improve weak areas to described weaknesses. Fails to describe personal communication strengths and weaknesses or to develop action plan to improve weak areas. 
Express thoughts and ideas through spoken and written language in a variety of contexts.                                                                                                                                                                   
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Substantive analysis:  Exceed instructor length requirement and use instructor required (e.g., APA style format. In depth analysis:  10 pages long using APA style format. Some analysis:  Less than 10 pages or unidentified style manual uses. Lacking analysis:  Less than 10 pages and unidentified style manual uses. 

Copyright:

This material is protected by copyright and can not be reused without author permission.

Last Updated:2/20/2008 8:34:46 PM