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CA 402 Organizational Communication
Davison, Eric M.


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

CA 402 Organizational Communication

Semester

S2J 2009 PV

Faculty

Davison, Eric M.

Title

Adjunct Faculty

Degrees/Certificates

MBA (Management) - Baylor University
BA (Political Science. Speech Communication - University of Nebraska, Lincoln

Office Location

By Appointment

Office Hours

By Appointment or after regularly scheduled class periods

Daytime Phone

(816) 513-1063

Other Phone

(816) 728-3660 - please do not call after 10:00

E-Mail

Eric.Davison@pirate.park.edu

HuskeredKC@aol.com

eric_davison@kcmo.org

Semester Dates

S2J 2009

Class Days

-M-----

Class Time

5:30 - 9:50 PM

Prerequisites

CA 104

Credit Hours

3


Textbook:
Gibson, J.L., Ivancevich, J.M. and Donnelly, J.H. (2006) Organizations: Behavior, Structure, Processes, 12th edition, McGraw-Hill Comopany

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
CA402 Organizational Communication: Examines the role of communication in organizations and the people and patterns making up the many sides of complicated issues which arise in organizational life. The course also examines the communication messages sent and received within an organization including the organizations formal structure and its informal social groups. Prerequisite: CA104. 3:0:3

Educational Philosophy:
The instructor's educational philosophy is one of interactiveness based on lectures, readings, exams, dialogs, etc.  The communication of contradictory view points supported by past experiences, readings, and insight are encouraged and appreciated.

Learning Outcomes:
  Core Learning Outcomes

  1. Upon successful completion of this course the student should be able to:
  2. Assess your organizational communication and develop a plan for improvement.
  3. Explain how communication creates and structures an organization and its environment.
  4. Compare and contrast human relations approaches, classical approaches, and human resources approaches to organizational communication.
  5. Explain the systems perspective and how it influences communication research.
  6. Create your own model of organizational culture.
  7. Illustrate how organizational socialization occurs.
  8. Assess the role of leadership in organizational change.
  9. Explain the influence of technology on organizational communication.
  10. Evaluate strategies used to manage organizational conflict.
  11. Evaluate the effects of globalization and diversity on organizations.
  12. Identify ethical issues in organizational communication.
  13. Identify the philosophical roots of the field and summarize its history.


  Instructor Learning Outcomes
  1. Manifest in students an appreciation for the complexities of organizations and the affect that communication strategies have on the effectiveness and viability of organizations.
  2. Compare and evaluate theories related to organizational communication and behaviors within organziations.
  3. Assess alternative communication processes and decision-making strategies to assist in the achievement of organziation goals.
Core Assessment:

Core Assessment Portfolio:


Minimum Requirements:  The core assessment for CA402 Organizational Communication will be a portfolio which


ü      Includes a variety of student assignments designed to show student mastery of at least eight (75 percent) of the core learning objectives for the course. 


ü      Includes an eight to ten-page research based paper that utilizes a minimum of eight sources. 


ü      Includes at least one assignment that requires students to analyze the communication in an organization (a case study of real or simulated organizational communication).


ü      Includes at least one assignment that illustrates student understanding of intercultural differences in values and communication and how that affects organizations.


ü      Includes at least one assignment assessing their own communication strengths and weaknesses and develop action plans to improve weak areas.


ü      Includes tests to illustrate knowledge of the philosophical roots of communication and the history of the field.


ü      Includes at least one assignment that addresses ethical issues in organizational communication.


ü      Must not be assembled before the last quarter of the course although it may contain work done as the semester progress, such as journals.


ü      Emphasizes activities associated with the ability to think critically and communicate effectively. 


ü      Must be transmitted to the instructor in electronic form.


The rubric and core assessment portfolio must be included in all syllabi.  Please note that one assignment may include many of these elements.  For example, a paper may analyze personal communication as well as communication within the organization or ethical communication.

Link to Class Rubric

Class Assessment:
Students wil be assessed on exams, reflection papers, participation and a final written research paper, including a presentation on that paper made to the entire class. 

Grading:

 
Exam 1                              200 points
Final Exam                        200 points
Participation/Attendance    200 points
   (100 points will be based on attendance and 100 points will be based on in-class participation.  Failure to attend class will affect both the attendance and participation grades.)
Reflection Papers (4)*         200 points
Final research Paper**      200 points
 
*Each student will be required to submit four reflection papers.  Each paper should be at minimum two pages in length (type-written, double spaced.)  Following are the topics that must be address in the four reflection paper assignments:
 
1.  A paper must be completed that is a case study of either a real or simulated organization.  Concepts and theories discussed in class or from the textbook should be incorporated in the the analysis of the organization.
 
2.  A reflection paper must be completed that illustrates your understanding of intercultural differences in values and communication the the effect those differences may have upon the organization.
 
3.  One of the reflection papers must be a self-assessment of your own communication strengths and weaknesses.  A developmental plan of action should be included to help develop those areas where you are seeking improvement.
 
4.  One of the reflection papers must address and assess ethical issues that arise in organization communication.
 
These four reflection papers must be sent in electronic format to the following e-mail address:  Eric.Davison@park.edu.  You must also turn in a portfolio of all your papers to the instructor during the 7th class period.  Assignments will NOT be accepted that are not stapled together of bound together in a neat, professional manner.
 
**  The final research paper should be narrowly focused on a contemporary issues with an area of study within the organization communication field that is of interest to the student.  The paper should be at least ten pages long (typed and double-space) plus a title page and a list of works cited.  At least eight sources should be incorporated into the paper.
 
Seventy-five percent of the grade will be based on the written report.  The report should be thorough, relevant to the area of study, grammatically correct, well organized and presented in a neat professional manner.
 
Twenty-five percent of the grade will be based on an oral presentation that the student will make the the class discussing the research paper.  This presentation will occur during the final class period.  The student is encourage to use PowerPoint or other visual to present a thorough recap of their findings to the class.  The presentation should be conducted in a professional manner and should allow for questions/interaction from other members of the class.

Late Submission of Course Materials:
Late assignments will not be accepted without a valid, verifiable excuse.  Late papers or assignments automatically lose 1/10th of the total point value.  The final exam and final presentation must be completed on the scheduled date.

Classroom Rules of Conduct:

1.  Out of courtesy to your peers and to your instructor, you are expected to be punctual in arriving to class as well as returning from breaks.  Failure to do so will be reflected in the attendance/participation portion of your overall grade.
 
2.  Pagers and cell phone should not be allowed to disturb the class and only used in emergency situations.
 
3.  To encourage open and meaningful discussion it is important that everyone be respectful of the ideas and comments of members of the class.
 
4.  As one of the purposes of your education is to prepare you for your professional career or to enhance your current career, all aspects of your learning experience should be conducted in the appropriate manner.  All assignments should be completed in a neat organized, grammatically correct, professional manner.  Failure to do so will affect your grade.

Course Topic/Dates/Assignments:

Class 1:
   Get acquainted
   Review syllabus
   Course overview
   Lectures on Chapters 1-3 - you should come to class prepared to discuss this material
 
Class 2:
   Lecture on Chapters 4-6
 
Class 3:
   Complete discussions on Chapters 4-6
   Lecture on Chapter 7
 
Class 4:
   Midterm Exam (chapters 1-7)
   Lecture on Chapter 8
 
Class 5:
   Lecture on Chapters 10-12
 
 Class 6:
   Lecture on Chapters 13-16
 
Class 7:
   Complete discussion on Chapters 13-16
   Lecture on Chapter 17
   Review for Final Exam
 
Class 8:
   Final Exam
   Presentation of research papers
 
Please note:  This syllabus is tentative and may change at the discretion of the instructor.
 
 
   

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2008-2009 Undergraduate Catalog Page 87

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2008-2009 Undergraduate Catalog Page 87

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2008-2009 Undergraduate Catalog Page 89-90

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio assignments synthesize information from the text and more than eight additional sources. Portfolio assignments synthesize information from text and eight additional sources. Portfolio assignments synthesize information from seven or fewer sources and the text. Portfolio assignments show no evidence of additional sources. 
Analysis                                                                                                                                                                                                                                                   
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio assignments analyze stages/elements of all communication concepts illustrated in the assignment and identify motives, causes and effect of the communication. Portfolio assignments analyze stages/elements of all communication concepts illustrated in the work. Portfolio assignments fail to analyze stages/elements of all communication concepts illustrated in the work or have more than two factual errors. Portfolio assignments fail to analyze stages/elements of communication concepts. 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio assignments evaluate the communication strategies used in a given situation in terms of successfulness and usefulness and offers suggestions for improvement of strategy selection.


 
Portfolio assignments evaluate the communication strategies used in a given situation in terms of successfulness and usefulness. Portfolio assignments only evaluate the communication strategies used in a given situation  in terms of successfulness OR usefulness OR have more than two factual errors. Portfolio assignments fail to evaluate communication strategies. 
Terminology                                                                                                                                                                                                                                                
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio demonstrates a consistent use of more than eight concepts/terms associated with organizational communication. Portfolio demonstrates a consistent use of six to eight concepts/terms associated with organizational communication. Portfolio demonstrates a consistent use of fewer than six concepts/terms associated with organizational communication or has more than two factual errors. Portfolio fails to demonstrate the student's ability to use the  terminology of organizational communication. 
Concepts                                                                                                                                                                                                                                                   
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio defines more than eight concepts associated with organizational communication in the student's own words. Portfolio defines eight communication concepts in the student's own words. Portfolio relies on textbook definitions of communication concepts, or defines fewer than eight concepts in the student's own words, or has more than two factual errors. Portfolio fails to define communication concepts. 
Application                                                                                                                                                                                                                                                
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio applies more than eight learned concepts to a given communication situation and explains the elements that need to be altered for communication to be more effective. Portfolio applies eight learned concepts to a given communication situation. Portfolio applies fewer than eight concepts to a given communication situation, or has more than two factual errors. Portfolio fails to apply learned concepts to a given communication situation. 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The portfolio demonstrates the student's achievement of more than eight of the competencies with no more than one to three errors in writing conventions. The portfolio demonstrates the student's achievement of eight of the competencies with no more than three to six errors in writing conventions. The portfolio demonstrates the student's achievement of seven or fewer competencies with no more than six to eight errors in writing conventions. Portfolio fails to demonstrate the student's achievement of  competencies and/or includes more than eight errors in writing conventions. 
Component                                                                                                                                                                                                                                                  
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Single components/assignments of the portfolio demonstrate the student's integration and mastery of multiple objectives beyond what was necessary for the assignment. Single components/assignments of the portfolio demonstrate the student's mastery of the objective necessary for the assignment. Single components/assignments of the portfolio demonstrate the student's partial mastery of the objective necessary for the assignment. Single components/assignments of the portfolio do not demonstrate the student's mastery of the objective necessary for the assignment. 
Knowledge of roots and history of field-                                                                                                                                                                                                                   
Outcomes
12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
The portfolio demonstrates the student's knowledge of the philisophical roots and history of the communication field by achieving scores of more than 80 percent on all exams. The portfolio demonstrates the student's knowledge of the philisophical roots and history of the communication field by achieving scores of 75-80 percent on all exams. The portfolio demonstrates gaps in the student's knowledge of the philisophical roots and history of the communication field illustrated by scores of  60-75 percent or less on all exams. The portfolio does not demonstrates the student's knowledge of the philisophical roots and history of the communication field because student achieved less than 60 percent on most exams. 
Assessment of personal strengths, weaknesses and plans for improvement-                                                                                                                                                                                    
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The portfolio demonstrates the student's analysis of personal strengths and weaknesses and offers goals that are specific, measurable, attainable, realistic, and tangible. The portfolio demonstrates the student's analysis of personal strengths and weaknesses and offers a plan that identifies several goals and how they will achieve them. Portfolio demonstrates only two of the following: analysis of strengths, weaknesses, plan for improvement. Portfolio demonstrates only one of the following: analysis of strengths, weaknesses, plan for improvement. 

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Last Updated:2/2/2009 1:49:54 PM