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MG 375 Production & Operations Mgmt
Bos, Philip A


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

MG 375 Production & Operations Mgmt

Semester

S2L 2009 WT

Faculty

Bos, Philip A

Degrees/Certificates

Ph.D. Business, Organization & Management
M.S. Aviation Safety
B.LA.

Office Hours

By Appointment

Daytime Phone

660-441-4426

E-Mail

Philip.Bos@Park.edu

Bos@interstatemgt.com

Class Days

-M-W---

Class Time

7:40 - 10:20 PM

Credit Hours

3


Textbook:
Jacobs, F.R., Chase, R.B., Aquilano, N.J. (2009). Operations & Supply Management. 12th ed. Boston. McGraw-Hill.

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
MG375 Production and Operations Management: study of the design. Planning and operations and control of manufacturing, processes, material management, inventory quality control systems, work measurement and production standards. 3:0:3 Prerequisites: MA120, FI360, MG352, or equivalents.

Educational Philosophy:
My educational philosophy is interaction with the learner. I expect each learner to contribute to class discussion and I will grade each student accordingly. Preparation before class is essential. It will be readily apparent to the instructor as well as the rest of the students in the class when a learner is not prepared for class.

Learning Outcomes:
  Core Learning Outcomes

  1. Define the term “operations management.”
  2. List four types of focus dimensions used in operations management.
  3. List three ways to develop new products.
  4. List three types of processes.
  5. Define the term “service” in relation to operation management.
  6. Explain the use or purpose for business process reengineering.
  7. Describe the cycle of product quality.
  8. Explain the term “material requirements planning” (MRP).


  Instructor Learning Outcomes
  1. Describe and list the six categories of the transformation process
  2. Differentiate between efficiency and effectiveness
  3. Differentiate between goods and services
  4. Describe the ISO 9000 Certification Standards in relation to Operations
  5. List the three major components of Strategy
  6. Describe a specific example of the trade-offs between any two of the seven operational competitive dimensions.
  7. Describe an Activity-system map
  8. Explain Core capabilities or core competencies
  9. Define order winner
  10. Explain the role that "order qualifiers" and "order winners" play as the interface between marketing and operations.
  11. Define "shadow price".
  12. Describe linearity and homogeneity.
  13. Describe project milestones.
  14. Describe the criteria for determining whether a project activity is on the "critical path" or not.
  15. Describe what rapid prototyping is and where it is particularly useful in the development process.
  16. Describe what concurrent engineering teams are and what problems they address.
  17. Explain the generic product development process for developing a process-intensive product.
  18. Explain why volatility of demand has a higher effect on a service delivery system than on a manufacturing system.
  19. Describe a capacity cushion and why would a firm have one.
  20. Define Productivity
  21. Define Benchmarking
  22. Explain Little's Law
  23. Explain why standards such as measurement is necessary to set time standards for a job
  24. Explain average waiting time
  25. Explain queuing:
  26. Describe Poka-yokes
  27. Explain Variance
  28. Explain the concept of continuous improvement
  29. Explain the difference between the concepts of design quality and conformance quality.
  30. Define benchmarking and why companies use it.
  31. Explain the role of the quality pioneers, Deming, Crosby and Juran.
  32. Define Six-sigma
  33. Explain the difference between statistical process control (SPC) and statistical quality control (SQC).
  34. Name the four types of supply chains in Hau Lee's uncertainty framework for classifying supply chains.
  35. Describe how to set up a kanban control system
  36. Name the five P's of production
  37. Explain the main distinctions between service supply chains and manufacturing supply chains.
  38. Explain why lean manufacturing requires a stable demand environment.
  39. Identify the two types of loops in causal loop analysis.
  40. Define the bullwhip effect
  41. List three managerial guidelines for implementation of reengineering.
  42. Name the four basic types of forecasting.
  43. Describe the four costs relevant to the aggregate operations plan.
  44. Explain the difference between errors in statistics and errors in forecasting.
  45. Explain how yield management works and why some companies are able to use it to manage demand patterns
  46. Explain the five purposes of inventory.
  47. Define shortest operating time or SOT
  48. Define dispatching.
  49. Enumerate four advantages of Level production that make it the backbone of JIT production.
  50. Define Dependent demand
  51. Define Super bill of materials
  52. Discuss the importance of inventory record accuracy to an MRP system.
  53. Explain how flow manufacturing differs from using MRP alone.
  54. Define Independent demand
  55. Describe the four advantages of Level production that make it the backbone of JIT production.
  56. Explain the distinction between detailed complexity and dynamic complexity.
  57. Identify the seven principles of reengineering.
  58. Enumerate the seven design principles guiding the design of lean supply chains.
  59. Define sub-optimization in scheduling.
  60. Explain the four costs relevant to the aggregate operations plan.
  61. Describe the aggregate sales and operations planning process.
  62. Explain why "freezing the master schedule" is not the same as reducing the Level of service to customers.
  63. Describe the three main inputs to an MRP program.
  64. List the four categories of cost that must be considered when making any decision that affects the size of inventory.
  65. Name Fujio Cho's seven prominent types of waste to be eliminated.
  66. Describe the five steps of CPFR (collaborative planning, forecasting and replenishment.)
  67. Describe the collaborative planning, forecasting and replenishment (CPFR) technique.
  68. List three basic production planning strategies.
  69. Identify the five forces which help evaluate a firm's competitive position in light of the structure of its industry.
Core Assessment:

All Park University courses must include a core assessment that measures the course's Core Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. 

For this course, the core assessment is a Comprehensive Final Examination to be administered in all sections of MG 375. This exam is worth at least 30 percent of the student's final grade and will test students' mastery of the Core Learning Outcomes (as listed on this syllabus) through definitions, essay, and/or multiple choice questions. 

This core assessment is a CLOSED BOOK, CLOSED NOTES comprehensive examination that must be administered and proctored in the classroom and may not be given as a take-home examination. Students should not have access to the exam or its questions before it is administered. The duration of the exam can be no longer than two hours. 

No computers, or materials other than a writing instrument and a calculator without text functions, and communication may be used for the exam; this applies to all students, regardless of whether the exam is for on-line or face-to-face students. Completion of the exam is strictly individual; students may not work in groups to complete the exam.

Link to Class Rubric

Class Assessment:
   

Read

Review & Discussion Questions

Case Studies

Total

Date

Chapter

Questions

Pages

Points

Case

Pages

Points

Points

3-16-09

Introduction to the class

3-18-09

1

1-12

19

12

Fast food feast

19

25

37

3-23-09

2

1-9

31-32

9

Timbuk2

34

25

34

3-25-09

3

1-7

81

9

The Campus Wedding (A)

81

25

34

3-30-09

4

1-4

117

4

Cell Phone Design Project

89

25

29

4-1-09

5

1-4

180

4

Shouldice Hospital

139

25

29

4-6-09

8

1-14

272

14

Pizza USA

273

25

39

4-8-09

9

1-7

323

7

Hank Kolb

324

25

32

4-13-09

10

1-12

378

12

Pepe Jeans

380

25

37

4-15-09

12

1-12

419-420

12

California Auto Club

444

25

37

4-20-09

14

1-3

465

3

Mid Term Exam

100

103

4-22-09

15

1-16

505

16

Altavox Electronics

512

25

41

4-27-09

16

1-9

537-538

9

Bradford Manufacturing

541

25

34

4-29-09

17

1-11

578

11

Hewlett-Packard

584

25

36

5-4-09

18

1-8

614

8

Brunswick Motors

619

25

33

5-6-09

Final Exam

250

Total

805

Grading:
 

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business and Management courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business and Management.

Late Submission of Course Materials:
All assignments are due on or before midnight of the due date. The due date code is as follows:
Assignments may be submitted by e-mail at any time.
The case studies, and Review & Discussion Questions will be discussed in class. The completed questions will be due by Midnight Thursday of that week.
Late submissions will be graded by the following rules:
1 Day Late -10%
3 Days Late -30%
1 Week Late -70%

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2008-2009 Undergraduate Catalog Page 87

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2008-2009 Undergraduate Catalog Page 87

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2008-2009 Undergraduate Catalog Page 89-90

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is not demonstrated by answering any questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems 
Analysis                                                                                                                                                                                                                                                   
Outcomes
6, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is not demonstrated by answering any questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is not demonstrated by answering any questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service 
Terminology                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 2 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 1 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 0 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is not demonstrated by answering any questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products 
Concepts                                                                                                                                                                                                                                                   
Outcomes
2, 3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is not demonstrated by answering any questions regarding: (a) focus dimensions in operations management (b) ways to develop new products 
Application                                                                                                                                                                                                                                                
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 2 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 1 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 0 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is not demonstrated by answering any questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
7, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) 
Component                                                                                                                                                                                                                                                  
Outcomes
2, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management 

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Last Updated:3/19/2009 2:41:54 PM