CA321 Interprsnl Conflict Resolution

for F1J 2006

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Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.


CA 321 Interpersonal Conflict Resolution


F1J 2006 IN


Rasmussen, Leah J.


Human Resources Manager/Adjunct Faculty


M.A. Human Resource Development
B.A. Human Relations
PHR Certified (Professional in Human Resources)

Office Location

By appointment

Office Hours

By appointment

Daytime Phone

816 448-7318

Other Phone

816 853-5762


Semester Dates

August 20-October 15, 2006

Class Days


Class Time

5:30 - 9:50 PM

Credit Hours



Managing Conflict Through Communication

3rd edition by Dudley Cahn and Ruth Anna Abigail

ISBN: 0205458807

Textbooks can be purchased though the MBS bookstore

Textbooks can be purchased though the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information

Course Description:
(PC 321) Presents various strategies for dealing with conflict in a positive manner. Emphasizes the development and practice of skills of listening, assertiveness, problem solving, conflict management, and mediation. 3:0:3

Educational Philosophy:
Respect opinions of others.  Be open to new ideas and perspectives.  My role is to encourage critical thinking through lecture, discussion, class participation, group assignments and research.  Class participation and engagement in subject matter is expected and encouraged.  Have fun!

Learning Outcomes:
  Core Learning Outcomes

  1. Demonstrate the positive value of conflict.
  2. Examine the types of responses to conflict and understand one's personal responses.
  3. Provide skill training in the positive resolution of daily interpersonal conflicts.
  4. Investigate the concepts of getting to yes and getting past no and the value of win-win outcomes.
  5. Study the relationship of communication skills and group process in building positive conflicts.
  6. Identify the communication behaviors that result in more successful outcomes in conflicts.

Core Assessment:
Negotiated first two or three sessions on the course.

Class Assessment:

Attendance:  10 points x 8 classes                      80

Participation:  10 points x 8 classes                     80

Weekly Journal Entry: 30 points x 8 classes       240 - Write a one-page response to conflict-related questions in personal/professional life and the resolution of same.

Weekly current events assignment: 7 x 10          70 - bring to class a current article on communication and conflict in the workplace - be prepared to discuss.

Research paper                                                  200 -  minimum of (10) pages - APA format - choose a personal/professional conflict and conduct research on implementation plans for resolution.

Presentation                                                       100 - 15 minute group presentation (skit) addressing a conflict situation and resolution of same.  

Final Examination                                                230 - comprehensive essay examination.  Instructor will prepare students for examination on week 7.

1000 points total


900-1000 = A

800-899 = B

700-799 = C

600-699 = D

599 and below = F

Late Submission of Course Materials:
Late assignments will result in point reduction unless approved by instructor.

Classroom Rules of Conduct:
Observe the "Golden Rule."  Be considerate.  Be respectful.  Cell phone and pagers must be turned off or on vibrate mode out of respect for the instructor and other students.  Be participative.  Be enthused.  Be engaged.  Share your ideas - have fun!

Course Topic/Dates/Assignments:

Week 1: Introductions, syllabus review, lecture (Chapters ,1-2) group activities

Week 2: Lecture (Chapters 3-5): group activities

Week 3: Lecture (Chapters 6-7): group activities

Week 4: Lecture (Chapters 8-9): group activities

Week 5: Lecture (Chapters 10-11): group activities

Week 6: Lecture: (Chapters 12-13) group activities

Week 7: Presentations - Lecture (Chapter 14) - final exam review

Week 8: Final examination

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2006-2007 Undergraduate Catalog Page 87-89

Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2005-2006 Undergraduate Catalog Page 87

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "W".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2006-2007 Undergraduate Catalog Page 89-90

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: .


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Last Updated:8/3/2006 3:53:55 PM