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LG 415 Quality Control
Moore, Lester W.


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

LG 415 Quality Control

Semester

U1R 2006 SC

Faculty

Moore, Lester W.

Title

Adjunct Faculty member - Logistics Management

Degrees/Certificates

MA: Procurement Acquisition
MA: International Relations
BS: Human Resources/Management

Office Location

Scott Air Force, IL 62221

Office Hours

09:00 - 17:30

Daytime Phone

1-314-705-2748

Other Phone

1-618-222-0819

E-Mail

lmoore@park.edu

lester.w.moore@boeing.com

silverbmr@aol.com

Web Page

http://lester.moore@park.edu

Semester Dates

June 5 - July 30, 2006

Class Days

-M-W---

Class Time

5:00 - 7:30 PM

Prerequisites

MA-120

Credit Hours

3


Textbook:
Quality Management: 3rd Edition, Gitlow, Oppenheim and Levine

Textbooks can be purchased though the MBS bookstore

Textbooks can be purchased though the Parkville Bookstore

Additional Resources:
Various subject oriented journals and books.


Course Description:
A study of quality planning and control systems including application and  statistical quality control theory to the design of quality control systems; the  impact of quality on logistics and the procurement process.  Prerequisite:  MA120.  3:0:3

Educational Philosophy:
The instructor's educational philosophy is one of interactiveness based on lectures, readings, quizzes, dialogues, examinations, the internet, and videos.  The instructor will engage each learner in what is referred to as disputatious learning to encourage the lively exploration of ideas, issues, and contraditions.

Learning Outcomes:
  Core Learning Outcomes

  1. Define quality. Provide a statement that covers the customer aspect of quality, predictable degree of uniformity and dependability, low cost suitable to the market. This should include comments related to a focus on continual process improvement.
  2. Explain the fundamentals of probability and statistical studies. Be able to calculate mean, median, and mode. Explain the difference between enumerative and analytic studies.
  3. Use control charts correctly. When given a basic attribute (P chart) and/or a variable (X - R chart) problem, calculate the center line, and control limits. Once calculated, populate the charts with given data and identify out of control indicators. Explain the process when revising the center, and control limits are necessary.
  4. Explain methods of diagnosing a process. Define brainstorming, affinity diagrams, cause and effect diagrams, Pareto analysis, stratification and Gannt charts.
  5. Define specifications, process capability and improvement. Explain the difference between performance and technical specifications. Explain the difference between natural and specification limits. Calculate a basic Cp problem.
  6. Explain inspection policy. Explain lot-by-lot, continuous flow acceptance and special sampling procedures. Describe the kp rule.


  Instructor Learning Outcomes
  1. Define TAGUCHI methods.
  2. Define Deming's 14 Points.
Core Assessment:
CORE ASSESSMENT: All Park University courses must include a core assessment the measures the relevant Departmental Learning Outcomes. The purpose of this assessment isto determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. The core assessment must measure at least 75% of the Core Learning Outcomes (CLO's). The assessment cannot be due until at least the 6th week of the term and must count for at least 20% of the final grade. The following assessment instrument can be given separately or as part of a final test. In either case, the test and results must be kept for further review. The assessment should be evaluated using the attached rubrics.

Link to Class Rubric

Class Assessment:
The mid-term and final examination will be inclusive of the topics in the chapters listed in the class schedule.  The examinations will be multiple choice, true and false, and short essay type questions

Grading:
Grading will be determined in the following manner.  The term paper to follow APA guidelines (8 to 10 pages) 25%.
SPECIAL NOTE: At the instructor's descretion, there is always the possibility of a pop quiz, therefore, come to class prepared.
Mid-term 30%
Final    30%
Class Participation 15%
A - 90% to 100%
B - 80% to 89%
C - 70% to 79%
D - 60% to 69%
F (below 60%)

Late Submission of Course Materials:
Ther will be no make up tests.  However, in the event of active duty members that are required to deploy, a copy of military orders should be given to Scott AFB Resident Center focal.

Classroom Rules of Conduct:
Park University instructors are required to keep attendance records and report absences. The instructor may excuse absences for cogent reasons, but missed through unexcused absences must also be made up within the term of enrollment, but unexcused absences may carry further penalities.  In the event of two consecutive weeks of unexcused absences in a term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F."  An incomplete will not be issued to the student who has unexcused or excessive absences recorded for the course.  Students receiving Military Tuition Assistance (TA) or Veterans Administration (VA) educational benefits must not exceed three unexcused absences in the term of enrollment.  Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.  Reports of "F" grades (attendance or academic) resulting from excessive absence for the students receiving financial assistance from agencies not mentioned above will be reported to the appropriate agency.

Course Topic/Dates/Assignments:
  Date:      Subject                   Chapters
06/05/06:  Fundamental of Quality.         1
         
06/07/06   Deming's Theory of Managenent   2
     
06/12/06   Fundamental of Statistics.      3        
          Defining/Documenting a Process  4

06/14/06   Basic Probability/Statistics    5
             
06/19/06   Stablizing & Improving a Process
          With Control Charts             6

06/21/06   Attribute Control Charts.       7
          Variable Control Charts         8

06/28/06   Out-of-Control Pattern.         9

07/03/06   Diagnosing A Process           10
           (OVERVIEW/MIDTERM)

07/05/06   Process Capability/Improvement
           Studies                       11

07/10/06   Design of Experiments          12
          Inspection Policy              13

07/12/06   The Fork Model 1               14
          The Fork Model 2               15

07/17/06   The Fork Model 3               16
          The Fork Model 4               17
   
07/19/06   The Fork Model 5               18
          Resource Requirement           19
             
07/24/06   Six Sigma Management           20
          Overview/Oral Presentation

07/26/06             Final Exam  




Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2005-2006 Undergraduate Catalog Page 85-87

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2005-2006 Undergraduate Catalog Page 85-87

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "WH".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2005-2006 Undergraduate Catalog Page 89

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                              
Outcomes
1, 2                                               
Exhibits 90-100% of the following: (1) Predictable degree of uniformity,
dependability, suitable to the market, continual process improvement.
(2) Uses mean, median and standard deviation to calculate the centerline,
control limits and zone boundaries.
 
Meets 70% or above of all elements
listed in the exceed column.

 
Meets less than 70% of all elements
listed in the exceed column.
 
No understanding
 
Analysis                                                                                                                                               
Outcomes
4                                                  
Exhibits 90-100% of the following: Brainstorming, affinity diagrams, cause
and effect diagrams, pareto analysis, stratification and Gantt charts
 
Meets 70% or above of all elements
listed in the exceed column.

 
Meets less than 70% of all elements
listed in the exceed column.
 
No understanding
 
Evaluation                                                                                                                                             
Outcomes
                                                  
Evaluate the results of a control chart to determine if a process is in control.
Select the best methods to analyze a process to determine the cause of
special variation. Be able to determine natural specifications from customer
specifications.
 
Exhibits basic understanding of the
control chart. Able to analyze a process,
trial and error of best method. Able to
apply specifications.
 
Unable to apply concept of control charts
and there use. Spotty understanding of
analysis methods.
 
No understanding
 
Terminology                                                                                                                                            
Outcomes
3, 4                                               
Develop and use a control chart correctly. Apply methods to diagnose
a process using tools provided. Able to defend a position based on these
methods.
 
Able to chart a process and discuss
basic tools. Basic connection
with problem identified during charting

 
Unable to chart or discuss tools effectively
 
No understanding.
 
Concepts                                                                                                                                               
Outcomes
1, 3, 4, 5, 6                                      
Recognizes importance of quality, control charting, natural and customer
specifications, and inspection policy. Defends and substantiates
understanding.
 
Basic understanding of concepts,
defense of position good.

 
Some understanding, disjointed.
 
No understanding
 
Application                                                                                                                                            
Outcomes
3, 4                                               
Develop and use a control chart correctly. Apply methods to diagnose
a process using tools provided and discussed above effectively.
 
Can develop a chart, basic use of tools.
 
Little evidence of understanding
 
No understanding
 
Whole                                                                                                                                                  
Outcomes
                                                  
No errors in writing
 
1-3 errors in writing

 
4-6 errors in writing
 
7 or more errors in writing
 

Copyright:

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Last Updated:6/4/2006 11:58:38 PM