HC351 Org & Adm of Hlth Care Programs

for S2B 2007

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Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.


HC 351 Organization and Administration of Health Care Programs


S2B 2007 BL


Ward, Robert S.


Adjunct Faculty


BS, Health Planning and Administration, Pennsylvania State University
MA, Health Services Management, Webster University

Office Hours

Before or after class or by appointment

Daytime Phone





Semester Dates

19 Mar – 13 May 2007

Class Days


Class Time

7:40 - 10:10 PM

Credit Hours



Management Principles for Health Professionals, Fourth Edition, Joan Gratto Liebler and Charles R. McConnell, Jones and Bartlett Publishers 2004.

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.

Course Description:
Structure and implementation of various types of health care organizations and their internal departments, administrative theory; utilization; facilities management; accreditation; strategic planning; decision making theory; medical, nursing, and support staff supply, supervision, and evaluation; financial management; human relations; research and development; organizational culture and change theory; and other internal and external forces. 3:0:3

Educational Philosophy:

The facilitator's educational philosophy is to bring real world learning into the classroom. This adult learning style will encourage critical thinking, higher-level knowledge, and a fun academic environment. The learning process will be interactive by utilizing lectures, readings, examinations, research papers, exchange of views/ideas through presentations and case studies.

Learning Outcomes:
  Core Learning Outcomes

  1. Define terminology and demonstrate general knowledge of the major issues and concepts of administering various forms of health facilities and programs.
  2. Explain the concepts and applications of management techniques utilized in medical facilities.
  3. Compare and contrast the supply and distribution of health professionals and institutions.
  4. Discuss the problems associated with the cost and availability of health care.
  5. Evaluate current and future priorities in the administration of health care in relation to the economy, social issues, ethics, politics, medical science and environmental issues.

Core Assessment:

Class Assessment:

The class assessment will be based on examinations, case studies, comprehensive paper, student presentations and class attendance/participation. 

The grading plan will consist of the following: 

Midterm Test: 25 points

Final Exam: 25 points

Comprehensive Paper: 30 points

Presentation: 15 points

Attendance and Participation: 5 points

Total Points = 100


The following will be used to assigned course letter grades:

90 to 100 A

80 to 89    B

70 to 79    C

60 to 69    D

 0 to 59    F (Includes 3 or more unexcused absences)

All final exams will be closed book and closed notes. If calculators are allowed they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic computers will not be allowed on final exams unless an exception is made by the Associate Dean.

All final exams will be comprehensive and will be closed book and closed notes.  If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth.  Electronic Computers will not be allowed on final exams unless an exception is made by the Associate Dean.

Late Submission of Course Materials:

Late assignments will not be accepted without prior instructor approval.


Classroom Rules of Conduct:

Attend all classes for the entire class period and be on time to all classes. Roll will be taken at each class meeting. If classes are missed for a legitimate reason such as temporary duty or illness the student is responsible to make up the missed work, obtain lecture notes and handouts. If you are going to miss a class, I expect to be communicated with prior to class, if possible. Assignments must be turned in on time. Participate in classroom discussions. Be respectful when others are speaking and do not interrupt. Turn off cell phones and pagers during class period. Please do the online survey after the course completion.

Course Topic/Dates/Assignments:



Week 1: Administrative announcements, discussion of the course description, course requirements, student handouts, and introductory comments. Discuss chapter 1 (Organizational Adaptation and Survival) and chapter 2 (Organizational Management). Students will understand the following:

  • Evolution of the health care environment
  • Organizational goals
  • Strategies for initiating change in the organization
  • Mega-trends in the health care environment
  • Basic functions of management
  • Differentiate between the art and science of management
  • Understand the concept of clientele network


Week 2: Discuss chapter 3 (Planning) and chapter 4 (Decision Making). Students will understand the following:

  • The management function of planning
  • The planning process
  • Long term objectives and allocation of resources for those objectives    
  • The management function of decision making
  • Participants in the decision making process
  • Tools and techniques for decision making


Week 3: Discuss chapter 5 (The Management Function of Organizing) and chapter 6 (Staffing, Recruitment and Retention of Employees). Students will understand the following:

  • The management function of organizing
  • Concepts such as hierarchy, chain of command, splintered authority and concurring authority
  • Matrix organizations and organizational charts
  • Ongoing activity of staffing
  • Factors that contribute to staff stability or instability
  • Employee retention strategies


Week 4: Discuss chapter 7 (The Management Function of Controlling), review of material for mid-term, and the mid-term examination (Includes chapters 1 through 7 and lecture material). Students will understand the following:

  • The management activities of controlling, follow up and correction
  • Benchmarking
  • Six Sigma Concept


Week 5: Review of Mid-term. Discuss chapter 8 (Budgeting) and chapter 9 (Function and Role of Teams and Committees in the Organization). Students will understand the following:

  • Budget purpose and importance
  • Types of budgets
  • Differentiate between traditional budgeting and planned program budgeting
  • Steps of the budget cycle
  • Differentiate between types of committees, uses and their respective roles
  • Committee effectiveness


Week 6: Discuss chapter 10 (Motivation, Adaptation and Conflict Management) and chapter 11 (Staff Training and Development). Students will understand the following:

  • Integration of employees into an organization
  • Present day employee motivation techniques and strategies
  • Origins of conflict in the organizational setting
  • Importance of employee orientation, training and development
  • Effective employee orientation, training and development programs
  • Resources for employee orientation, training and development


Week 7: Discuss chapter 12 (Authority, Supervision and Leadership), chapter 13 (Human Resource Management) and chapter 14 (Effective Communication). Students will understand the following:

  • Differentiate the terms power, influence and authority
  • Identify the sources of power, influence and authority
  • Delegation of power
  • Styles of leadership
  • Function of the Human Resources department
  • The Managers role in the management of human resources
  • Pertinent legislation that relates to human resource management
  • Definition of communication
  • Differentiate between formal and informal communication
  • Understand barriers to effective communication


Week 8: Discuss chapter 15 (Daily Management), student presentations, comprehensive paper due, final examination review, and final examination. (Includes chapters 8 through 15 and lecture material). Students will understand the following:

  • Challenges for professional employees and the management role
  • Aspects of day-to-day management

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2006-2007 Undergraduate Catalog Page 87-89

Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2006-2007 Undergraduate Catalog Page 87

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "W".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2006-2007 Undergraduate Catalog Page 89-90

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .


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Last Updated:2/13/2007 4:05:31 PM