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MG 375 Production and Operations Management
Schleiden, Roger


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

MG 375 Production and Operations Management

Semester

S1F 2007 MY

Faculty

Schleiden, Roger

Title

Assistant Professor

Office Location

Ft. Belvoir, Virginia

Office Hours

By Appointment

Daytime Phone

703-971-7919

Other Phone

703-679-4264

E-Mail

roger.schleiden@park.edu

Semester Dates

8 January - 11 March 2007

Class Days

Thursday

Class Time

5:00 PM - 10:00 PM

Prerequisites

MA 120, BA/MG 360, BA/MG 352 or equivalents

Credit Hours

3


Textbook:

Operations Management for Competitive Advantage, Richard B Chase and Nicholas J. Aquilano and F. Robert Jacobs, 11th Edition 2001, McGraw-Hill Irwin, Homewood, IL 60430.

 

Prentice Hall Reference Guide to Grammar with Exercises, Harris, 3rd Edition 1997, Prentice Hall.

 

Textbooks can be purchased through the MBS bookstore

Additional Resources:

Six Sigma, Mike Harry & Richard Schroeder, Random House, NY, NY, 2000.

 

Logistics and Supply Chain Management, Martin Christopher, Prentice Hall, NY. NY., 1998.

 

Good to Great, Jim Collins, Harper Business Publishers, NY.  NY, 2001.

 

20/20 Foresight, Hugh Courtney, Harvard Business School Press, McKinsey and Company, Boston, Mass., 2001.

 

Competitive Strategy, Michael E. Porter, The Free Press, NY, NY,1998.

 

Trust, The one thing that makes or breaks a leader, Les T. Csorba, Thomas Nelson Publishers, Nashville, TN, 2004

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
Study of the design, planning and operations and control of manufacturing processes, material management, inventory quality control systems, work measurement and production standards. PREREQUISITES: MA 120, FI 360, MG 352 or equivalents. 3:0:3

Educational Philosophy:

The instructor's educational philosophy is to teach the academic material in a manner and at a pace that is conducive to learning for the majority of the class. Information provided will identify base concepts with examples worked to show practical application of concepts to representative real world problems. Students are expected to be active participants in the learning process though interaction in the classroom and preparation for class by performing assigned readings and working assigned problems.

Learning Outcomes:
  Core Learning Outcomes

  1. Define the term “operations management.”
  2. List four types of focus dimensions used in operations management.
  3. List three ways to develop new products.
  4. List three types of processes.
  5. Define the term “service” in relation to operation management.
  6. Explain the use or purpose for business process reengineering.
  7. Describe the cycle of product quality.
  8. Explain the term “material requirements planning” (MRP).


Core Assessment:

All Park University courses must include a core assessment that measures the relevant Departmental Learning Outcomes.  The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. The core assessment for this course is a final exam which counts for 20% of the grade. Questions on the final exam will be developed to test at least six of the eight course core objectives.

Link to Class Rubric

Class Assessment:

Students are required to read all assigned material and work assigned problems prior to the class meeting for which they are assigned. Students should be prepared to discuss concepts, graphs, problems and current events in class. The final course grade will be determined using the following measurements:                                                                                  Vehicle                                                           Points     %

Midterm Exam: 200 points                            200     20%

Comprehensive Core Final 200 points        200     20%

                                                Assigned Problems                                        350     35%

Term Paper                                                     250     25%

                                                TOTAL                                                           1,000   100%

 

The midterm exam will cover all assigned reading to the end of Chapter 10. The final examination is not cumulative but will include all assigned reading from the end of Chapter 10 to the end of Chapter 17. (Although the final is not cumulative, concepts tested are dependent on concepts and methods taught in Chapters 1 - 10).      

 

Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability.

Grading:

The following will be used to assign course letter grades:

Vehicle                                                           Points     %

MidTerm: 200 points                                      200     20%

Comprehensive Final 200 points                  200     20%

                                                Assigned Problems                                        350     35%

Term Paper                                                     250     25%

                                                TOTAL                                                          1,000    100%

 

A= 93-100%  

B= 83-92% 

C= 73-82% 

D= 72-62% 

F= Below 61%

 

 The comprehensive final is not a take home exam.  The comprehensive final is not open book or open note.

 

 A curve will not be used in grading nor will extra work be accepted for credit.  Only extraordinary circumstances warrant a student's being allowed to make up a missed final examination.  It is the student's responsibility to contact the instructor before the scheduled exam or by the end of the first working day after the day of the missed exam to request permission to take a make-up exam.  In the process of determining whether a make-up exam should be allowed, the burden of proof is on the student.  The instructor has the right to request verification of any excuse offered by the student.  The student who is denied permission to take a make up exam may appeal immediately to the Academic Director or Resident Center Administrator.  The appeal must be made by the end of the first working day after the day of the denial.  The appeal will be forwarded immediately to the Assistant Vice President for Extended Learning whose decision will be final.

Late Submission of Course Materials:

If an assignment is due on a night that the student is not present, it is the student's responsibility to get the assignment to the instructor on the due date. Five points per night will be deducted each day an assignment is late. Assignments will not be accepted after three dates of the due date without prior approval from the instructor.

Classroom Rules of Conduct:

·        Class participation is expected and will form a part of the final grade.

·        Students are expected to attend all classes and be on time.

·        Students are required to read all material assigned prior to class and apply the material during class discussions, activities, and exercises.

·        The student is responsible for providing the instructor with justification for an excused absence, either prior to or immediately after the absence.

·        Computers are now an integral part of our educational experience.

·        Students must be responsible for planning ahead and meeting deadlines.

·        Students will conduct themselves in a professional manner at all times.

·        Students are expected to respect other students' opinions and values, even if they disagree with those opinions and values.

·        There should only be one person talking at a time. Side bar conversations will not be tolerated.

Course Topic/Dates/Assignments:

1. 11Jan Introduction to the Field. CHAP 1

Operations Strategy and Competitiveness HK #1 (43) CHAP 2

Quality Management HK #3 (316) CHAP 7

2. 18 Jan Project Management HK #1 (89) CHAP 3

Process Analysis CHAP 4

3. 25 Jan Product Design and Process Selection Manufacturing HK #2 (210) CHAP 5

Product Design and Process Selection Services CHAP 6

4. 8 Feb Supply Chain Management CHAP 9

Strategic Capacity Management HK #2 (419) CHAP 10

5. 15 Feb MIDTERM TEST #1 CH 1-10

6. 22 Feb Just in Time and Lean Systems CHAP 11

Forecasting HK: #1 (503) CHAP 12

Aggregate Planning HK: #1 for 11 & 15 workers (537) CHAP 13

7. 1 Mar Inventory Control HK #3(573) CHAP 14

Materials Requirements Planning HK #2 (611) CHAP 15

8. 8 Mar Operations Scheduling HK. #1 (638) CHAP 16

Operations Consulting CHAP 8

Synchronized Manufacturing and Theory of Constraints CHAP 17

Student Term Papers

9. 15 Mar Comprehensive FINAL TEST #2  CH 1-17

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2006-2007 Undergraduate Catalog Page 87-89

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2006-2007 Undergraduate Catalog Page 87

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "W".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2006-2007 Undergraduate Catalog Page 89-90

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is not demonstrated by answering any questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems 
Analysis                                                                                                                                                                                                                                                   
Outcomes
6, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is not demonstrated by answering any questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is not demonstrated by answering any questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service 
Terminology                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 2 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 1 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 0 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is not demonstrated by answering any questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products 
Concepts                                                                                                                                                                                                                                                   
Outcomes
2, 3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is not demonstrated by answering any questions regarding: (a) focus dimensions in operations management (b) ways to develop new products 
Application                                                                                                                                                                                                                                                
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 2 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 1 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 0 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is not demonstrated by answering any questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
7, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) 
Component                                                                                                                                                                                                                                                  
Outcomes
2, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management 

Copyright:

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Last Updated:12/7/2006 10:06:33 AM