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LG 415 Quality Control
Sowder, Scott Lee


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

LG 415 Quality Control

Semester

S2T 2007 DL

Faculty

Sowder, Scott Lee

Title

Adjunct Faculty

Degrees/Certificates

MS Human Resources Management
MS Business Administration

E-Mail

scott.sowder@park.edu

scootman59@hotmail.com

Semester Dates

S2T 2007

Class Days

TBA

Credit Hours

3


Textbook:

Gitlow, H.S.; Oppenheim, A.J.; Oppenheim, R.; Levine, D.M.(2005). Quality Management (3rd ed.). Boston:McGraw-Hill. ISBN:0-07-366263-1

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:
Pyzdek, T. (2003). The Six Sigma Handbook: Revised and expanded. New York:McGraw-Hill. ISBN: 0-07-141015-5

 
Additional Course Requirements:

The text contains a CD with several Minitab files that will be used throughout the course.  Selected problems will be used as homework assignments and exam questions.  Unfortunately, the viewers contained on the CD may not open the Minitab files. To utilize the files, students will be required to download the student software from Minitab. The following information is provided to order the software:

Product Name: MiniTab14
Cost: $29.99 USD for a 5-month rental
 
You have the option of purchasing the software, but this is not required for the course.  Instructions to access the Minitab site c an be found in the Document Sharing section.  A link to the instructions is also located on the Course Home menu (MiniTab Software).
 

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FAQ's for Online Students - You might find the answer to your questions here.


Course Description:
A study of quality planning and control systems including application and statistical quality control theory to the design of quality control systems; the impact of quality on logistics and the procurement process. PREREQUISITE: MA 120. 3:0:3

Educational Philosophy:

The facilitator's educational philosophy is one of active participation between the facilitator and the students based on readings, lectures, discussions, and examinations.  The facilitator will encourage each student to express their ideas and demonstrate their knowledge and understanding of the subject matter.

Learning Outcomes:
  Core Learning Outcomes

  1. Define quality. Provide a statement that covers the customer aspect of quality, predictable degree of uniformity and dependability, low cost suitable to the market. This should include comments related to a focus on continual process improvement.
  2. Explain the fundamentals of probability and statistical studies. Be able to calculate mean, median, and mode. Explain the difference between enumerative and analytic studies.
  3. Use control charts correctly. When given a basic attribute (P chart) and/or a variable (X - R chart) problem, calculate the center line, and control limits. Once calculated, populate the charts with given data and identify out of control indicators. Explain the process when revising the center, and control limits are necessary.
  4. Explain methods of diagnosing a process. Define brainstorming, affinity diagrams, cause and effect diagrams, Pareto analysis, stratification and Gannt charts.
  5. Define specifications, process capability and improvement. Explain the difference between performance and technical specifications. Explain the difference between natural and specification limits. Calculate a basic Cp problem.
  6. Explain inspection policy. Explain lot-by-lot, continuous flow acceptance and special sampling procedures. Describe the kp rule.


Core Assessment:


CORE ASSESSMENT: All Park University courses must include a core assessment the measures the relevant Departmental Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. The core assessment must measure at least 75% of the Core Learning Outcomes (CLO's). The assessment cannot be due until at least the 6th week of the term and must count for at least 20% of the final grade. The following assessment instrument can be given separately or as part of a final test. In either case, the test and results must be kept for further review. The assessment should be evaluated using the attached rubrics.



 Project: 



You are the new bank branch manager. Corporate headquarters (HQ) has embarked on a new quality focus. You need to describe the new focus to your employees, what is the definition of quality? 



After becoming familiar with the bank and its procedures, you've noticed the bank is very busy during the peak lunch hour. Customers are in a hurry, waiting becoming visually frustrated. You've decided to study waiting times of customers for teller service during the peak 12 noon to 1 P.M. lunch hour, which appears to be the worst time.  



A subgroup of four customers is selected (one at each 15 minute interval during the hour), and the time in minutes is measured from the point each customer enters the line to when his or her service begins. The results over a four week period are provided.  


 


Would this be an enumerative or analytic study? Also, what type of inspection policy is being used?



























































































































































































































































































 



 



TIME IN MINUTES



 



 



DAY



 



 



 



 



 



 



 



 



 



1



7.2



8.4



7.9



4.9



2



5.6



8.7



3.3



4.2



3



5.5



7.3



3.2



6



4



4.4



8



5.4



7.4



5



9.7



4.6



4.8



5.8



6



8.3



8.9



9.1



6.2



7



4.7



6.6



5.3



5.8



8



8.8



5.5



8.4



6.9



9



5.7



4.7



4.1



4.6



10



1.7



4



3



5.2



11



2.6



3.9



5.2



4.8



12



4.6



2.7



6.3



3.4



13



4.9



6.2



7.8



8.7



14



7.1



6.3



8.2



5.5



15



7.1



5.8



6.9



7



16



6.7



6.9



7



9.4



17



5.5



6.3



3.2



4.9



18



4.9



5.1



3.2



7.6



19



7.2



8



4.1



5.9



20



6.1



3.4



7.2



5.9



Construct a control chart for the data above. Use zone boundaries.



 



Is the process in control? If not, when does the out of control behavior occur?



 



As a result of the control chart developed above, you've decided to diagnose the process. Discuss the reasoning you've used to decide the process needed work and methods you'd use in analyzing the process in question.



 



Assuming you have discovered the process to exhibit special variation and through analysis identified and changed the process to resolve the special causes. Drop the out of control points, and re-compute the control chart. Is the process now in control? If not, when does the out of control behavior occur?



 



Corporate has directed the branches to limit service time to no more than 5.5 minutes. Will your process be able to meet the new standards from HQ? Determine by calculating a basic CP formula and discuss why or why not.



 



 



 

Link to Class Rubric

Class Assessment:

Activities/Assessments:
 
Homework
 
Homework assignments will be given weekly, except during the week of the Mid-Term and Final.  Homework assignments will be worth 10 points each and graded for completeness and level of effort.  Assignments will be due by 11:59 p.m. CST on the last day of the course week.  All assignments should be submitted in a text document, and posted to the course Dropbox located at the top of the course home page.  Graded assignment will be returned to the student by Wednesday of the current course week (i.e. assignment for week 1 is submitted on Sunday, and by Wednesday of week 2 will be returned).
 
Quizzes and Exams
 
All quizzes and the Mid-Term exam will be taken online, and will be timed.  The Final exam must be proctored and will be placed in the Document Sharing folder for download.  It will be in Microsoft Word format and will be accompanied by a grade sheet for your proctor.  When completed, the proctor will email the sheet or the results to the instructor for entry into the course grade book.
There will be five quizzes worth four points each.  Quizzes will be administered using the following schedule:
 
Quiz 1:  Chapters 1-4; given the end of Week 2.
Quiz 2:  Chapters 5-9; given the end of Week 4
Quiz 3:  Chapters 10-13; given the end of Week 5
Quiz 4:  Chapters 14-19; given the end of Week 7
Quiz 5:  Chapter 20; given the end of Week 8
 
Quizzes will be available from 12:01 a.m. CST on the Thursday of the week scheduled, and must be completed by 11:59 p.m. CST on Friday of the same week.  Quizzes will be online and timed, and consist of multiple choice and true/false questions.
 
Class participation/Weekly discussion
 
Class participation is worth 20 points toward the overall course grade.  The instructor will monitor the weekly discussions for content, number of posts, and adherence to the Rules of Conduct.  Each student will be an important member of the learning community and class participation represents an important component of this course. Moreover, the learning created through class discussions/postings and collaborative group work will be essential for developing an understanding of course material. The student will read the assigned chapter(s) and be prepared to “discuss”/write a reflective response to the questions posted.
Students are expected to participate in weekly discussions.
 
Each week will have discussion questions for each chapter covered, and all responses will be accomplished by Thursday of each week.  Students are expected to post a response to one question per chapter, and at least two (2) postings of their classmates per chapter following the Rules of Conduct.  When posting a response to a peer, you must thoughtfully reflect on his or her comments, and provide your own thoughts whether supportive or contradictory.  Be thoughtful and reflective.  Introduce new information from experiences, readings, or other sources, and respect other's opinions.  Comments that simply say, “Good job” should be avoided.  Please keep in mind the limitations of online learning and the possibility of making inappropriate statements.  Please refer to the Rules of Conduct for further details.
 
The instructor will contact students who are not actively participating in order to correct any problems. If participation does not improve after being contacted by the instructor, and any problems resolved, then points will be deducted.
 

Grading:

Grade Breakdown 
 
Assessment             Points      Description
Homework                 60         6 at 10 points each
Quizzes                    20         5 at 4 points each
Class Participation      20 
Mid-Term Exam         100
Final Exam               100
Project                     75
TOTAL                    375
  
Course Grading Scale
This is the letter grading policy, which is how a letter grade is awarded

Letter      Points         Percent
A            352 - 375    94 - 100%
B            326 - 351    87 - 93.9%
C            300 - 325    80 - 86.9%
D            273 - 299    73 - 79.9%
F            272 or lower 72.9%>

All final exams will be comprehensive and will be closed book and closed notes.  If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth.  Electronic Computers will not be allowed on final exams unless an exception is made by the Associate Dean.

The Proctored final exam for online courses must be passed with a grade of 60% or higher in order to pass the course regardless of the overall average.  The grade for students who pass the proctored final will be based on the overall average of homework and tests taken during the course.  The proctored final exam must address only material which the student has been taught in class.

Late Submission of Course Materials:
All assignments are due on the dates noted in the course syllabus and in the weekly unit instructions. Late work will only be accepted with prior consent of the instructor. All late work is due by 11:59 p.m. C.S.T. Wednesday of the next week.

Classroom Rules of Conduct:

Classroom Rules of Conduct:
 
It is important to remember that taking courses in an online environment pose special problems in the communication of ideas and through use of terminology that may be unfamiliar to your classmates. Statements can be taken out of context and may result in conflicts that could hinder a student’s ability to successfully complete the course, or alter their desire to continue taking online courses. Therefore, it is critical that all students abide by the rules of online etiquette when posting to questions or other student responses.
 
The use of acronyms or online “slang” is not considered appropriate for this forum. The student is expected to express his or herself in a scholarly, intelligent, and professional manner at all times. This is not to discourage the student from expressing their personality and humor in their postings, but please be mindful of the problems that can arise from inappropriate language and unfamiliar terminology.
 
Professional conduct is expected by all students at all times, as well as tolerance and acceptance of other ideas and beliefs. A credible level of effort appropriate to the course material is expected. Although this will vary from student to student due to work or personal events, it is the responsibility of the student to be adequately prepared for all class sessions. Students are expected to communicate with the instructor regarding absences, perceived deficiencies in coursework performance, etc.
 
Park University policies regarding academic honesty/plagiarism will be strictly enforced. Any indication of cheating or plagiarism on tests, examinations, papers, or other course assignments will not be tolerated. Plagiarism is the appropriation or imitation of the language or ideas of another person and presenting them as their own work, and sometimes occurs through carelessness or ignorance. Students who are uncertain about proper documentation of sources should consult the instructor.
 
Rules for Online Participation:
 
As an online learner, the student and instructor have varying degrees of responsibility.  As your instructor, I have the responsibility to present the material to you that promotes understanding and critical thinking.  I also have the responsibility to be exact in the expectations, content, and performance outcomes of all assignments.  Being clear on what is expected and what the requirements are for all graded events is a job I do not take lightly and I will strive to be as clear and exact as possible.  There may be times when this is not practical due to the nature of the assignment or other factors; however, these will be noted as the conditions arise.
 
As a student, your responsibility is to be fully aware of the contents of the syllabus, grading scale, assignments and due dates, required readings, responding to discussion questions, responding to classmate responses, and asking questions if any doubt or confusion exists.  It is the student’s responsibility to be proactive in an online environment.  It is expected for all students to understand and comply with the rules of online participation, as little tolerance will be granted to those who do not comply with these rules.  Students should use Email for private messages to the instructor and other students. The Class Conference area is for public messages.
 
Class Discussions Directions:
 
Each student brings different life experiences, points of view, and ways of knowing to our classroom and our learning environment. Everyone should plan to become an active member of the learning community.
“Participation” means forming supportive and inquiring relationships with other students in the class through postings to one another, sharing points of view, and providing encouragement and constructive critique,
reading the assigned readings before beginning your assignments and online development, and
applying readings to the virtual discussions and course development. 
 
Required discussions will take place weekly. However, you are also required to complete the Introductions discussion during week 1.
 
Discussions are completed in two steps:
 
First you must make an online posting by Thursday at midnight of each week addressing the discussion assignment for the week.  Then by Sunday at midnight you must respond to another student's posting.
NO late submissions are allowed, so if you miss your Thursday assignment, you can still obtain credit for the Sunday portion of the assignment.
 

Course Topic/Dates/Assignments:

Course Schedule

WEEK

DATES

CHAPTERS

ASSIGNMENTS/ASSESSMENTS

DUE DATES

1

1 - 2

Homework

Sunday

2

3 - 4

Homework / Quiz 1

Homework: Sunday / Quiz: Friday

3

5 - 6

Homework

Sunday

4

7 - 9

Quiz 2 / Mid Term Exam

Quiz: Friday / Mid-Term: Sunday

5

10 - 13

Homework / Quiz 3

Homework: Sunday / Quiz: Friday

6

14 - 16

Homework

Sunday

7

17 - 19

Homework

Sunday

8

20

Quiz 4 / Final Exam

Quiz: Friday / Final: Results returned to instructor by 11:59 p.m. Sunday

NOTES:

1. All homework assignments and the Mid-Term are due by 11:59 p.m. CST Sunday of the following course week. (i.e. Homework for week 1 is due 11:59 p.m. CST on the Sunday before week 2.)

2. All Quizzes will be available for students the Thursday of the week given, and are due by 11:59 p.m. CST Friday

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2006-2007 Undergraduate Catalog Page 87-89

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2006-2007 Undergraduate Catalog Page 87

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "W".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.
ONLINE NOTE: An attendance report of "P" (present) will be recorded for students who have logged in to the Online classroom at least once during each week of the term. Recording of attendance is not equivalent to participation. Participation grades will be assigned by each instructor according to the criteria in the Grading Policy section of the syllabus.

Park University 2006-2007 Undergraduate Catalog Page 89-90

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .

Additional Information:

 

Project Grading Rubric



   
       
           
           
           
           
           
       
       
           
           
           
           
           
       
       
           
           
           
           
           
       
       
           
       
       
           
           
           
           
           
       
       
           
           
           
           
           
       
       
           
       
       
           
           
           
           
           
       
       
           
           
           
           
           
       
       
           
       
       
           
           
           
           
           
       
       
           
           
           
           
           
       
       
           
       
       
           
           
           
           
           
       
       
           
           
           
           
           
       
       
           
       
       
           
           
           
           
           
       
       
           
           
           
           
           
       
       
           
       
       
           
           
           
           
           
       
       
           
           
           
           
           
       
   

           

Competency


           

           

Exceeds Expectation (3)


           

           

Meets Expectation (2)


           

           

Does Not Meet Expectation (1)


           

           

No Evidence (0)


           

           

Synthesis  
Outcomes
1, 2


           

 


           

 


           

           

Exhibits 90-100% of the following: (1) Predictable degree of uniformity, dependability, suitable to the market, continual process improvement, (2) Uses mean, median and standard deviation to calculate the centerline, control limits and zone boundaries.

 


           

           

Meets 70% or above of all elements listed in the exceed column.



 


           

           

Meets less than 70% of all elements listed in the exceed column.

 


           

           

No understanding

 


           

           

Point value:


           

10


           

           

9-10


           

           

6-8


           

           

4-5


           

           

1-3


           

           

 


           

           

Analysis  
Outcomes
4


           

 


           

 


           

           

Exhibits 90-100% of the following: Brainstorming, affinity diagrams, cause and effect diagrams, Pareto analysis, stratification and Gantt charts

 


           

           

Meets 70% or above of all elements

listed in the exceed column.



 


           

           

Meets less than 70% of all elements

listed in the exceed column.

 


           

           

No understanding

 


           

           

Point value:


           

10


           

           

9-10


           

           

6-8


           

           

4-5


           

           

1-3


           

           

 


           

           

Evaluation  
Outcomes


           

 


           


 


           

           

Evaluate the results of a control chart to determine if a process is in control. Select the best methods to analyze a process to determine the cause of special variation. Be able to determine natural specifications from customer specifications.

 


           

           

Exhibits basic understanding of the control chart. Able to analyze a process, trial and error of best method. Able to
apply specifications.

 


           

           

Unable to apply concept of control charts and there use. Spotty understanding of
analysis methods.

 


           

           

No understanding

 


           

           

Point value:


           

10


           

           

9-10


           

           

6-8


           

           

4-5


           

           

1-3


           

           

 


           

           

Terminology  
Outcomes
3, 4


           

 


           

 


           

           

Develop and use a control chart correctly. Apply methods to diagnose a process using tools provided. Able to defend a position based on these
methods.

 


           

           

Able to chart a process and discuss basic tools. Basic connection with problem identified during charting



 


           

           

Unable to chart or discuss tools effectively

 


           

           

No understanding.

 


           

           

Point value:


           

10


           

           

9-10


           

           

6-8


           

           

4-5


           

           

1-3


           

           

 


           

           

Concepts  
Outcomes
1, 3, 4, 5, 6


           

 


           

 


           

           

Recognizes importance of quality, control charting, natural and customer
specifications, and inspection policy. Defends and substantiates
understanding.

 


           

           

Basic understanding of concepts, defense of position good.



 


           

           

Some understanding, disjointed.

 


           

           

No understanding

 


           

           

Point value:


           

15  


           

           

13-15


           

           

10-12


           

           

5-9


           

           

1-4


           

           

 


           

           

Application  
Outcomes
3, 4


           

 


           

 


           

           

Develop and use a control chart correctly. Apply methods to diagnose a process using tools provided and discussed above effectively.

 


           

           

Can develop a chart, basic use of tools.

 


           

           

Little evidence of understanding

 


           

           

No understanding

 


           

           

Point value:


           

10


           

           

9-10


           

           

6-8


           

           

4-5


           

           

1-3


           

           

 


           

           

Whole  
Outcomes


           

 


           

           

No errors in writing

 


           

           

1-3 errors in writing



 


           

           

4-6 errors in writing

 


           

           

7 or more errors in writing

 


           

           

Point value:


           

10


           

           

9-10


           

           

6-8


           

           

4-5


           

           

1-3


           




Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1, 2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Exhibits 90-100% of the following: (1) Predictable degree of uniformity,

dependability, suitable to the market, continual process improvement.

(2) Uses mean, median and standard deviation to calculate the centerline,

control limits and zone boundaries.

 
Meets 70% or above of all elements

listed in the exceed column.



 
Meets less than 70% of all elements

listed in the exceed column.

 
No understanding

 
Analysis                                                                                                                                                                                                                                                   
Outcomes
4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Exhibits 90-100% of the following: Brainstorming, affinity diagrams, cause

and effect diagrams, pareto analysis, stratification and Gantt charts

 
Meets 70% or above of all elements

listed in the exceed column.



 
Meets less than 70% of all elements

listed in the exceed column.

 
No understanding

 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Evaluate the results of a control chart to determine if a process is in control.

Select the best methods to analyze a process to determine the cause of

special variation. Be able to determine natural specifications from customer

specifications.

 
Exhibits basic understanding of the

control chart. Able to analyze a process,

trial and error of best method. Able to

apply specifications.

 
Unable to apply concept of control charts

and there use. Spotty understanding of

analysis methods.

 
No understanding

 
Terminology                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Develop and use a control chart correctly. Apply methods to diagnose

a process using tools provided. Able to defend a position based on these

methods.

 
Able to chart a process and discuss

basic tools. Basic connection

with problem identified during charting



 
Unable to chart or discuss tools effectively

 
No understanding.

 
Concepts                                                                                                                                                                                                                                                   
Outcomes
1, 3, 4, 5, 6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Recognizes importance of quality, control charting, natural and customer

specifications, and inspection policy. Defends and substantiates

understanding.

 
Basic understanding of concepts,

defense of position good.



 
Some understanding, disjointed.

 
No understanding

 
Application                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Develop and use a control chart correctly. Apply methods to diagnose

a process using tools provided and discussed above effectively.

 
Can develop a chart, basic use of tools.

 
Little evidence of understanding

 
No understanding

 
Whole                                                                                                                                                                                                                                                      
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
No errors in writing

 
1-3 errors in writing



 
4-6 errors in writing

 
7 or more errors in writing

 

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Last Updated:2/28/2007 11:45:54 AM