HC 351 Org & Adm of Hlth Care Programs
S1T 2008 DL
Ph.D. Business Administration/Educational AdministrationM.Ed. Mental Health Counseling PsychologyB.A. Carleton University
M-F 9-5 Pacific Standard Time
Management Principles for Health Professionals, Fourth Edition Joan Liebler and Charles McConnell, Jones and Bartlett Publishers,2004. ISBN# 0763733202 Additional readings and selected="true" articles will be presented in the course. Internet research will also be required.
Textbooks can be purchased through the MBS bookstore
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Learning Outcomes: Core Learning Outcomes
Completing Weekly Quizzes - Homework Assignments consisting of key questions from the chapter readings will be completed-Submission of the the answers to the instructor on the specified dates (Weeks 1-8).
Completing a Research Paper. Due by the End of week 7.
All work must contain appropriate formatting, grammar, and spelling.
Completing a student opinion survey form located in the Distance Learning section of the Park University website in Week Eight of this class.
Locating a suitable Proctor with e-mail and Completing a Proctored Final Examination. This process must be finalized no later than the Friday of Week 6.
ONLINE NOTE: An attendance report of "P" (present) will be recorded for students who have logged in to the Online classroom at least once during each week of the term. Recording of attendance is not equivalent to participation. Participation grades will be assigned by each instructor according to the criteria in the Grading Policy section of the syllabus.
Course Grading Scale
A = 90- 100%
B = 80-89%
C = 70-79%
D = 60-69%
F = < 60%
Your research paper will be due the end of week 7.
Research topics should include course related subject area and requires the approval of the instructor. You should have your topic selected="true" by the second week of the course so you may have ample time to complete your projects.
Reports should follow the MLA style and your research must include at least 4 outside references which can include internet material (properly documented) and other reference sources. The research paper is expected to be at least 7-9 pages.
The Table of Contents of the project paper will include
I. Introduction (Overview, History, other needed Background)
II. Statement of the Problem (to include limitations, what will not be studied and Research Questions to be answered.)
III. Significance of the Study
IV. Definition of Terms Used
V. Review of Related Literature
VI. Data Presentation and Analysis
VII. Conclusions (To include answering each research question)
VIII. Recommendations for Action and Recommendations for Further Study
IX. References (and End Notes unless footnotes were cited in the text of the study).
X. Abstract of the Study (A title page and table of contents is also expected.)
Topics should be selected="true" and approved by the end of Week One, but not later than the end of week Two. A more or less complete draft of items I, II, III and IV are due at the end of Week III.
Items V and VI will be completed at the end of Week Six (added to the study components previously submitted. The entire study will be submitted at the end of Week Seven, for grading. (There will be opportunity for revisions in each section, based on interaction with the professor until the end of Week 7.)
Weekly Assignments 40 pts (40%)
Midterm Exam 20 pts (20%)
Research Paper 20 pts (20%)
Comprehensive Final 20 pts (20%)
Total points 100 pts (100%)
Weekly assignments shall include those assignments emailed to the professor and shall comprise 20 of the total 40 points in this area.
Participation in conference threads will be graded by the professor and shall comprise the remaining 20 points of the weekly assignments. Students must post a response on at least 2 other student's posting to receive full credit for each week's conference thread.
The weekly assignments should be comprehensive, easy to follow and read, and grammatically and technically correct.
The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.
All final exams in all School of Business and Management courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business and Management.
Classroom Rules of Conduct:
This course is offered on-line, over the Internet, using the ECollege computer service. Each students is expected to devote a minimum of five hours per class week logged on to the computer conferencing system. This is same amount of time you'd spend in the physical classroom. See "Ground Rules for On-line Participation" for additional information.
According to Park University guidelines, this course is divided into eight weeks with the first week beginning on the first day of the semester, a Monday, and ends midnight the following Sunday. Weeks Two through Eight also begin on Monday and end on the following Sunday. Assignments scheduled for completion during a class week should be completed by the end of the week assigned, Writing assignments and formal papers should be completed and successfully emailed so that they are in by the due date.
Ground Rules for On-line Participation
WEEK 1: The Health Professional's Modern Arena
Chapter 1 –The Context of Health Care Management
SUMMARY CHAPTER OBJECTIVE
Impart an understanding of the evolution of the health care system and the essential adaptive nature of a successful organization dedicated to the delivery of health care, and identify the elements of the individual manager’s role in the inevitable and continuing process of organizational change.
Students should leave this chapter with the following appreciation of the health care environment: a rapidly changing arena in which further change will be the order of the coming decade while 1) pressures increase to deliver quality care at lower cost and 2) health care organizations continue to merge and affiliate and pursue other perceived organizational advantages.)
Chapter 2 –Today’s Concept of Organizational Management
Provide a working definition of management and review the evolution of organizational management; introduce the basic functions of management; and describe the integration of clinical practice and management skills necessary to the health professional in an age of growing consumer influence in determining services.
Students should leave this chapter with a broad understanding of management functions in general—the “things managers do”—and be nominally conversant with the concepts of total quality management and the clientele network.
What to do
1. Read the Online Lectures
2. Read Chapters 1 and 2
3. Participate in Discussion Thread
4. Take and complete Weekly Quiz
WEEK 2 : The Management Functions From Theory to Application
Chapter 3 –Planning
SUMMARY CHAPTER OBJECTIVE
This chapter defines planning and identifies its key elements; It will identify the constraints and boundaries that traditionally affect planning in the organizational setting. The student will focus on strategic planning as the essential process of determining and refining an organization’s objectives. Students will be able to determine how to allocate its resources.
Students should leave this chapter understanding that planning, described most broadly as considering what to do in a time not yet present, is absolutely fundamental to all of management at all levels. The students will be able to Identify and describe what comprises a strategic plan and evaluate how this may differ from a functional or operating plan.)
Chapter 4 –Decision Making
The chapter defines and describes decision making, with special attention to forces and factors that limit or “constrain” business decisions It identifies some of the tools and techniques that are available to facilitate sound decision making.
Students will leave this chapter understanding what is involved in making any decision of any size or scope, but should further understand that certain decision steps may be hidden or essentially automatic. The student will be knowledgeable and be able to explain the existence of modern aids to decision making.)
What to do
1. Read the Online Lectures
2. Read Chapters 3 and 4
3. Decide on research paper topic (must have my approval) - send by end of Week 2
4. Participate in Discussion Thread
5. Take the weekly Quiz
WEEK 3: Organizing and Staffing Fundamental Concepts and Principles
Chapter 5 –Organizing
This chapter covers the basic management process of organizing and its several component elements. It’s place in the in the overall management process is described. It also relates the principles of organizing to practical considerations in the manager’s job such as organizational charts and job descriptions.
Students will be knowledgeable and able to explain the relationship between planning and organizing. They will be able to describe and explain the organizing concepts advanced in the chapter.The student will be able to evaluate the concepts of chain of command, span of control, line and staff as they relate to various organizations. The student will be able to describe the development and use of organization charts and job descriptions.
Chapter 6 –Staffing: Recruiting and Retaining Quality Employees
The Chapter defines and describes the essential activities that comprise the basic management function of staffing, including consideration of present-day recruitment concerns, employee turnover, and employee retention strategies.
Students will be able to explain the recruitment and retention processes and related issues of organizations. They will in particular be able to the individual manager’s role in these processes.
2. Read Chapters 1 and 2
3. Participate in Discussion Thread
4. Take the weekly Quiz
WEEK 4: Directing and Control-The Critical Cycle Budgetary Control of Ultimate Resources
Chapter 7 –Directing and Controlling: The Critical Cycle
This chapter seeks to establish directing and controlling as the components of a critical cycle of follow-up and correction. It emphasizes that although discussions of control mechanisms stress the development of information, true controlling is information and action.
Students will be able to describe and explain a number of control mechanisms. They will especially understand the critical action nature of controlling, as well as the importance of the directing-and-controlling cycle.
Chapter 8 –Budgeting: Controlling the Ultimate Resource
The student is introduced to the role of the department manager in the budget process. They will be exposed to the essential role of the budget in the operation of a department; and the ways in which a department’s operating results are compared with budget in the ongoing control of expenditures.
Student should leave this chapter knowledgeable in what a budget is and what its role is in the operation of a department. They will also be able to describe and explain the steps in the budget cycle and most of the terms commonly employed in departmental budgeting.)
2. Read Chapters 7 and 8
5. Midterm is sent out this week
Week 5: Committees and Teams Adaptation, Motivation, Conflict Management
Chapter 9 –Committees and Teams
Chapter 9 provides familiarization with various forms of committees and other group endeavors and their uses, abuses, advantages, and disadvantages. It examines the concept of the employee team as a special form of committee arising from the adoption of certain modern management processes.
Students will be able to describe the various forms of committees and when and how they are used. The student will be able to identify the need for a committee or team when various situations arise.
Chapter 10 –Adaptation, Motivation, and Conflict Management
Chapter 10 addresses the significant issues involved in bringing individuals into the work organization and ensuring they become integral parts of it. We review the factors and forces influencing individuals to willingly work. Also introduced is the inevitability of conflict in human interaction in the work environment.
Students will describe the major issues surrounding employee motivation—what does or does not likely motivate, and such. They will understand the inevitability of organizational conflict but also understand how to solve conflict situations when they arises.
2. Read Chapters 9 and 10
WEEK 6: Training and Development Authority, Leadership, and Supervision
Chapter 11 –Training and Development
This chapter examines the overall process of orientation, training, and development from the perspective of the department manager. Students will be able to understand the importance of the orientation and training program as a vital part of employee motivation and retention. Students can evaluate situations and develop cost justifications for the acquisition of essential internal and external training resources.
Chapter 12– Authority, Leadership, and Authority
This chapter examines the overall concept of leadership as reflected in the activities of those who may be referred to as “managers,” “supervisors,” or others who direct the efforts of people. It also relates leadership to the concepts of authority, power, and influence.
Students will be able to describe and explain the common sources of power and authority in the organizational setting. They will also be able to identify variations in leadership styles and why these may apply in various circumstances.
2. Read Chapters 11 and 12
WEEK 7: Human Resource Management and the Communication Process
Chapter 13 –Human Resource Management-Managers Perspective
Chapter 13 provides guidance for managers in establishing a relationship with the organization’s human resource function. The many tools Human Resources has to offer in facilitating the fair, effective, and legal management of people are presented. Students will be able to describe what services the human resources department provides to the organization. They will identify issues that require assistance from Human Resources.
Chapter 14 –Communication: The Glue That Binds Us Together
Chapter 14 provides a cursory introduction to a critical topic in all aspects of an individual’s relationship with his or her work—interpersonal communication within the context of the work organization.
Students will be to able to describe and select communication skills necessaryto achieve their managerial goals. They will learn that one of the most important managerial skills is the manager’s ability to establish and maintain the working relationships that are so important to success on the job.
2. Read Chapters 13 and 14
WEEK 8: Day-to-Day Management for the Health Professional-as-Manager
Chapter 15 –Day-to-Day Management as a Health Professional Manager
Establish the health care professional who serves in a managerial capacity as both professional practitioner and manager. The chapter reinforces the necessity for the successful professional-as-manager to place neither role above the other and to establish the departmental standard for professional conduct and behavior.
Students will identify often-unique problems that can confront the professional-as-manager, especially in the management of other professionals. However they must also understand and be able to explain that not all professionals (or nonprofessionals, for that matter) behave in a set, predictable manner. Thus all cannot be managed in the same way!!
1. Read the Online Lecture
2. Read Chapter 15
4. Take your Final Exam
5. Research papers are due
Academic Honesty:Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University 2007-2008 Undergraduate Catalog Page 85-86
Plagiarism:Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2007-2008 Undergraduate Catalog Page 85
Attendance Policy:Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.
Park University 2007-2008 Undergraduate Catalog Page 87-88
Disability Guidelines:Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .
Last Updated:12/22/2007 2:37:42 PM