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HC 351 Org & Adm of Hlth Care Programs
Mathur, Neil


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

HC 351 Organization and Administration of Health Care Programs

Semester

F1T 2007 DL

Faculty

Neil Mathur

Title

Online Faculty

Degrees/Certificates

Ph.D. Business Administration/Educational Administration
M.Ed. Mental Health Counseling Psychology
B.A. Carleton University

Office Location

Online

Office Hours

M-F  9-5  Pacific Standard Time

Daytime Phone

617-240-3646

Other Phone

604-482-5513

E-Mail

Neil.Mathur@park.edu

neil.mathur@pirate.park.edu

Web Page

http://www.park.edu

Semester Dates

Fall 2007

Class Days

Mondays

Class Time

Online

Credit Hours

3


Textbook:

Management Principles for Health Professionals, Fourth Edition Joan Liebler and Charles McConnell, Jones and Bartlett Publishers,2004. ISBN# 0763733202 Additional readings and selected="true" articles will be presented in the course. Internet research will also be required.

 

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

Various articles to be provided during the term.

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.
Advising - Park University would like to assist you in achieving your educational goals. Please contact your Campus Center for advising or enrollment adjustment information.
Online Classroom Technical Support - For technical assistance with the Online classroom, email helpdesk@parkonline.org or call the helpdesk at 866-301-PARK (7275). To see the technical requirements for Online courses, please visit the http://parkonline.org website, and click on the "Technical Requirements" link, and click on "BROWSER Test" to see if your system is ready.
FAQ's for Online Students - You might find the answer to your questions here.


Course Description:
Private and public law related to health care organizations, personnel, ethics, care standards, and breach of care liability. Topics include: torts, contracts, statutory law, patients' rights, antitrust law, finance, medical records, and licensure, as well as constitutional and administrative law related to state and federal health care programs. 3:0:3

Educational Philosophy:
Welcome to the class everyone.  I’m glad you are all able to be here with me.  Let’s have a rewarding and supportive class together.  I will help you in any way that I can.  But I need you to do your part.  Please stay on top of the readings and contribute to discussions in a timely manner.  Those are 2 ingredients for a successful course!  I ask you to keep engaged and participate in the discussions, clearly demonstrating your critical thinking skills.  Please remember to respect the opinions of others.

Learning Outcomes:
  Core Learning Outcomes

  1. Define terminology and demonstrate general knowledge of the major issues and concepts of administering various forms of health facilities and programs.
  2. Explain the concepts and applications of management techniques utilized in medical facilities.
  3. Compare and contrast the supply and distribution of health professionals and institutions.
  4. Discuss the problems associated with the cost and availability of health care.
  5. Evaluate current and future priorities in the administration of health care in relation to the economy, social issues, ethics, politics, medical science and environmental issues.


  Instructor Learning Outcomes
  1. The student will be able to use the methods, concepts and theories taught in the course to evaluate and make knowledgeable management decisions in the future regarding health care facility operations
  2. The student will be able to describe and explain the purpose of the mission statement with regard to health care facilities operations and strategic planning.
  3. The student will be able to explain and identify the strategic planning process used in healthcare facilities and the related process therein
  4. The student will able to evaluate, analyze and implement solutions to key financial managerial problems relating to maintaining and expanding the health care organization
  5. The student will be able to describe, evaluate, and discuss the entire capital and operating budgeting processes used by hospitals and other health care institutions
  6. The student will be able to explain the short-term and long-term strategic planning processes utilized by hospitals
  7. The student will be able to identify and describe the strategic role of various management positions in hospital operations.
  8. The student will be able to explain the roles of the major patient service departments and describe the primary function of each of those department operations in health care facilities.
  9. The student will focus and learn to evaluate the significant issues facing non-profit health care organizations
  10. The student will be able to identify and describe the reimbursement role played by the Medicare and Medicaid programs and the impact they play as major payers of health care dollars.
Core Assessment:

Class Assessment:

You will be able to track your average throughout the course. The grading scale is indicated  below. You will know in advance the requirements  for each assignment.My goal for this term is to give you prompt, clear,and useful feedback which will help you learn more about  about health care organizations and administration.

Each student is responsible for:

Completing Weekly Chapter Readings- Homework Assignments consisting of key questions from the chapter readings will be completed-Submission of the  the answers to the instructor on the specified dates (Weeks 1-8) via Dropbox.

Completing a Research Paper. Due by the End of week 7.

All work must contain appropriate formatting, grammar, and spelling.

Completing a student opinion survey form located in the Distance Learning section of the Park University website in Week Eight of this class.

Locating a suitable Proctor with e-mail and Completing a Proctored Final Examination. This process must be finalized no later than the Friday of Week 6.

Completing the Final Exam. The Final Exam will be comprehensive and also Closed Book and Closed Notes.

 

Grading:

ONLINE NOTE: An attendance report of "P" (present) will be recorded for students who have logged in to the Online classroom at least once during each week of the term. Recording of attendance is not equivalent to participation. Participation grades will be assigned by each instructor according to the criteria in the Grading Policy section of the syllabus.

Course Grading Scale

A = 90- 100%
B = 80-89% 
C = 70-79% 
D = 60-69% 
F = < 60% 

 

RESEARCH PAPER

Your research paper will be due the end of week 7.

Research topics should include course related subject area and requires the approval of the instructor. You should have your topic selected="true" by the second week of the course so you may have ample time to complete your projects.

Reports should follow the MLA style and your research must include at least 4 outside references which can include internet material (properly documented) and other reference sources. The research paper is expected to be at least 7-9 pages.

The Table of Contents of the project paper will include

 I.       Introduction (Overview, History, other needed Background)

 II.      Statement of the Problem (to include limitations, what will not be studied and Research Questions to be answered.)

III.     Significance of the Study

 IV.     Definition of Terms Used

V.      Review of Related Literature

VI.     Data Presentation and Analysis

VII.    Conclusions (To include answering each research question)

VIII.   Recommendations for Action and Recommendations for Further Study

IX.  References (and End Notes unless footnotes were cited in the text of the study).

X.  Abstract of the Study (A title page and table of contents is also expected.)

Topics should be selected="true" and approved by the end of Week One, but not later than the end of week Two. A more or less complete draft of items I, II, III and IV are due at the end of Week III.

Items V and VI will be completed at the end of Week Six (added to the study components previously submitted. The entire study will be submitted at the end of Week Seven, for grading. (There will be opportunity for revisions in each section, based on interaction with the professor until the end of Week 7.)

Grading:

Weekly Assignments    40 pts         (40%)

Midterm Exam              20 pts          (20%)

Research Paper           20 pts          (20%)

Comprehensive Final   20 pts         (20%)

Total points               100 pts         (100%)

Weekly assignments shall include those assignments emailed to the professor and shall comprise 20 of the total 40 points in this area.

Participation in conference threads will be graded by the professor and shall comprise the remaining 20 points of the weekly assignments. Students must post a response on at least 2 other student's posting to receive full credit for each week's conference thread.

The weekly assignments should be comprehensive, easy to follow and read, and grammatically and technically correct.

Your work should reflect strong evidence of effort.

Late Submission of Course Materials:

Late work will be evaluated on a case - by - case basis. It is very important that the student keep up with the weekly work. Late work not related to temporary duty, family illness, natural disasters, etc. will be accepted at the discretion of the instructor and may include reductions in the related grades of late work. 

Late work over 1 week old and not having prior approval by Instructor will have 20% deducted automatically.

Classroom Rules of Conduct:

This course is offered on-line, over the Internet, using the ECollege computer service. Each students is expected to devote a minimum of five hours per class week logged on to the computer conferencing system. This is same amount of time you'd spend in the physical classroom. See "Ground Rules for On-line Participation" for additional information.

According to Park University guidelines, this course is divided into eight weeks with the first week beginning on the first day of the semester, a Monday, and ends midnight the following Sunday. Weeks Two through Eight also begin on Monday and end on the following Sunday. Assignments scheduled for completion during a class week should be completed by the end of the week assigned, Writing assignments and formal papers should be completed and successfully emailed so that they are in by the due date.

Ground Rules for On-line Participation

  1. Students should use  Pirate E-Mail for private messages to the instructor and other students. The Class Conference is for public messages.
  2. Students are expected to complete 5 hours per week of conferencing or other appropriate online activities, including sending/receiving E-mail and navigating and conducting research over the World Wide Web.
  3. KEEP A COPY of all course work you submit until the end of the term.
  4. All students will participate in conference discussion. Conventions of "on-line etiquette," which include courtesy to all users, will be observed.
  5. If you need assistance please contact me.
  6. Students will normally submit papers as MS Word uploaded to the computer and routed to the instructor or emailed. Please do not use any MS Works format. Overall it works well to copy your assignments from you word processing program and paste it into the e-mail.
  7. Each student is responsible for clicking on the link below and thoroughly reading each online course policy. If you have any questions about any of these policies, please contact me for clarification.

Course Topic/Dates/Assignments:


WEEK 1: The Health Professional's Modern Arena
OVERVIEW  

 

Chapter 1 –The Context of Health Care Management  

 

SUMMARY CHAPTER OBJECTIVE  

 

Impart an understanding of the evolution of the health care system and the essential adaptive nature of a successful organization dedicated to the delivery of health care, and identify the elements of the individual manager’s role in the inevitable and continuing process of organizational change.  

 

Students should leave this chapter with the following appreciation of the health care environment: a rapidly changing arena in which further change will be the order of the coming decade while 1) pressures increase to deliver quality care at lower cost and 2) health care organizations continue to merge and affiliate and pursue other perceived organizational advantages.)  

 

Chapter 2 –Today’s Concept of Organizational Management  

 

SUMMARY CHAPTER OBJECTIVE  

 

Provide a working definition of management and review the evolution of organizational management; introduce the basic functions of management; and describe the integration of clinical practice and management skills necessary to the health professional in an age of growing consumer influence in determining services.  

 

Students should leave this chapter with a broad understanding of management functions in general—the “things managers do”—and be nominally conversant with the concepts of total quality management and the clientele network.  

 

What to do  

 

1. Read the Online Lectures  

 

2. Read Chapters 1 and 2  

 

3. Participate in Discussion Thread  

 

4. Complete Weekly Assignments (Deposit responses in Drop Box)  

 

5. Take and complete Weekly Quiz

WEEK 2 : The Management Functions From Theory to Application
OVERVIEW
Chapter 3 –Planning
SUMMARY CHAPTER OBJECTIVE
This chapter defines planning and identifies its key elements; It will identify the constraints and boundaries that traditionally affect planning in the organizational setting. The student will focus on strategic planning as the essential process of determining and refining an organization’s objectives. Students will be able to determine how to allocate its resources.
Students should leave this chapter understanding that planning, described most broadly as considering what to do in a time not yet present, is absolutely fundamental to all of management at all levels. The students will be able to Identify and describe what comprises a strategic plan and evaluate how this may differ from a functional or operating plan.)
 
Chapter 4 –Decision Making
SUMMARY CHAPTER OBJECTIVE
The chapter defines and describes decision making, with special attention to forces and factors that limit or “constrain” business decisions It identifies some of the tools and techniques that are available to facilitate sound decision making.
Students will leave this chapter understanding what is involved in making any decision of any size or scope, but should further understand that certain decision steps may be hidden or essentially automatic. The student will be knowledgeable and be able to explain the existence of modern aids to decision making.)
What to do
1. Read the Online Lectures
2. Read Chapters 3 and 4
3. Decide on research paper topic (must have my approval) - send by end of Week 2
4. Participate in Discussion Thread
5. Complete Weekly Assignments (Deposit responses in Drop Box)
6. Take the weekly Quiz
 
WEEK 3: Organizing and Staffing Fundamental Concepts and Principles
OVERVIEW
Chapter 5 –Organizing
SUMMARY CHAPTER OBJECTIVE
This chapter covers the basic management process of organizing and its several component elements. It’s place in the in the overall management process is described. It also relates the principles of organizing to practical considerations in the manager’s job such as organizational charts and job descriptions.
Students will be knowledgeable and able to explain the relationship between planning and organizing. They will be able to describe and explain the organizing concepts advanced in the chapter.The student will be able to evaluate the concepts of chain of command, span of control, line and staff as they relate to various organizations. The student will be able to describe the development and use of organization charts and job descriptions.
 
Chapter 6 –Staffing: Recruiting and Retaining Quality Employees
SUMMARY OBJECTIVE
The Chapter defines and describes the essential activities that comprise the basic management function of staffing, including consideration of present-day recruitment concerns, employee turnover, and employee retention strategies.
Students will be able to explain the recruitment and retention processes and related issues of organizations. They will in particular be able to the individual manager’s role in these processes.
 
What to do
1. Read the Online Lectures
2. Read Chapters 1 and 2
3. Participate in Discussion Thread
4. Complete Weekly Assignments (Deposit responses in Drop Box)
5. Take the weekly Quiz

WEEK 4: Directing and Control-The Critical Cycle Budgetary Control of Ultimate Resources
OVERVIEW
Chapter 7 –Directing and Controlling: The Critical Cycle
SUMMARY CHAPTER OBJECTIVE
This chapter seeks to establish directing and controlling as the components of a critical cycle of follow-up and correction. It emphasizes that although discussions of control mechanisms stress the development of information, true controlling is information and action.
Students will be able to describe and explain a number of control mechanisms. They will especially understand the critical action nature of controlling, as well as the importance of the directing-and-controlling cycle.
 
Chapter 8 –Budgeting: Controlling the Ultimate Resource
SUMMARY CHAPTER OBJECTIVE
The student is introduced to the role of the department manager in the budget process. They will be exposed to the essential role of the budget in the operation of a department; and the ways in which a department’s operating results are compared with budget in the ongoing control of expenditures.
Student should leave this chapter knowledgeable in what a budget is and what its role is in the operation of a department. They will also be able to describe and explain the steps in the budget cycle and most of the terms commonly employed in departmental budgeting.)
What to do
1. Read the Online Lectures
2. Read Chapters 7 and 8
3. Participate in Discussion Thread
4. Complete Weekly Assignments (Deposit responses in Drop Box)
5. Take the weekly Quiz
6. Midterm is sent out this week

Week 5: Committees and Teams Adaptation, Motivation, Conflict Management
OVERVIEW
Chapter 9 –Committees and Teams
SUMMARY CHAPTER OBJECTIVE
Chapter 9 provides familiarization with various forms of committees and other group endeavors and their uses, abuses, advantages, and disadvantages. It examines the concept of the employee team as a special form of committee arising from the adoption of certain modern management processes.
Students will be able to describe the various forms of committees and when and how they are used. The student will be able to identify the need for a committee or team when various situations arise.
 
Chapter 10 –Adaptation, Motivation, and Conflict Management
SUMMARY CHAPTER OBJECTIVE
Chapter 10 addresses the significant issues involved in bringing individuals into the work organization and ensuring they become integral parts of it. We review the factors and forces influencing individuals to willingly work. Also introduced is the inevitability of conflict in human interaction in the work environment.
Students will describe the major issues surrounding employee motivation—what does or does not likely motivate, and such. They will understand the inevitability of organizational conflict but also understand how to solve conflict situations when they arises.
What to do
1. Read the Online Lectures
2. Read Chapters 9 and 10
3. Participate in Discussion Thread
4. Complete Weekly Assignments (Deposit responses in Drop Box)
5. Take the weekly Quiz
 
WEEK 6: Training and Development Authority, Leadership, and Supervision
OVERVIEW
Chapter 11 –Training and Development
SUMMARY CHAPTER OBJECTIVE
This chapter examines the overall process of orientation, training, and development from the perspective of the department manager. Students will be able to understand the importance of the orientation and training program as a vital part of employee motivation and retention. Students can evaluate situations and develop cost justifications for the acquisition of essential internal and external training resources.
 
Chapter 12– Authority, Leadership, and Authority
SUMMARY CHAPTER OBJECTIVE
This chapter examines the overall concept of leadership as reflected in the activities of those who may be referred to as “managers,” “supervisors,” or others who direct the efforts of people. It also relates leadership to the concepts of authority, power, and influence.
Students will be able to describe and explain the common sources of power and authority in the organizational setting. They will also be able to identify variations in leadership styles and why these may apply in various circumstances.
What to do
1. Read the Online Lectures
2. Read Chapters 11 and 12
3. Participate in Discussion Thread
4. Complete Weekly Assignments (Deposit responses in Drop Box)
5. Take the weekly Quiz
 
WEEK 7: Human Resource Management and the Communication Process
OVERVIEW
Chapter 13 –Human Resource Management-Managers Perspective
SUMMARY CHAPTER OBJECTIVE
Chapter 13 provides guidance for managers in establishing a relationship with the organization’s human resource function. The many tools Human Resources has to offer in facilitating the fair, effective, and legal management of people are presented. Students will be able to describe what services the human resources department provides to the organization. They will identify issues that require assistance from Human Resources.
 
Chapter 14 –Communication: The Glue That Binds Us Together
SUMMARY CHAPTER OBJECTIVE
Chapter 14 provides a cursory introduction to a critical topic in all aspects of an individual’s relationship with his or her work—interpersonal communication within the context of the work organization.
Students will be to able to describe and select communication skills necessaryto achieve their managerial goals. They will learn that one of the most important managerial skills is the manager’s ability to establish and maintain the working relationships that are so important to success on the job.
What to do
1. Read the Online Lectures
2. Read Chapters 13 and 14
3. Participate in Discussion Thread
4. Complete Weekly Assignments (Deposit responses in Drop Box)
5. Take the weekly Quiz
 
WEEK 8: Day-to-Day Management for the Health Professional-as-Manager
OVERVIEW
Chapter 15 –Day-to-Day Management as a Health Professional Manager
SUMMARY CHAPTER OBJECTIVE
Establish the health care professional who serves in a managerial capacity as both professional practitioner and manager. The chapter reinforces the necessity for the successful professional-as-manager to place neither role above the other and to establish the departmental standard for professional conduct and behavior.
Students will identify often-unique problems that can confront the professional-as-manager, especially in the management of other professionals. However they must also understand and be able to explain that not all professionals (or nonprofessionals, for that matter) behave in a set, predictable manner. Thus all cannot be managed in the same way!!
What to do
1. Read the Online Lecture
2. Read Chapter 15
3. Participate in Discussion Thread
4. Take your Final Exam
5. Research papers are due
6. Please complete online instructor evaluation

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2007-2008 Undergraduate Catalog Page 85-86

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2007-2008 Undergraduate Catalog Page 85

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment.
  3. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  4. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  5. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  6. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  7. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.
ONLINE NOTE: An attendance report of "P" (present) will be recorded for students who have logged in to the Online classroom at least once during each week of the term. Recording of attendance is not equivalent to participation. Participation grades will be assigned by each instructor according to the criteria in the Grading Policy section of the syllabus.

Park University 2007-2008 Undergraduate Catalog Page 87-88

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .

Copyright:

This material is protected by copyright and can not be reused without author permission.

Last Updated:7/30/2007 12:19:16 PM