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MG 375 Production & Operations Mgmt
Cartwright, Raymond


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

MG 375 Production and Operations Management

Semester

S1T 2008 DL

Faculty

Cartwright, Raymond

Title

Senior Instructor/Adjunct Faculty

Degrees/Certificates

AA/Education
BA/Management
MA/Management

Office Location

Online

Office Hours

24/7

E-Mail

Raymond.Cartwright@park.edu

rrcartwright@earthlink.net

Semester Dates

01/14/08 - 03/09/08

Class Days

24/7

Class Time

24/7

Prerequisites

MA120, FI360, MG352 or equivalents

Credit Hours

3


Textbook:
Operations Management for Competitive Advantage (with CD).
By Richard B. Chase, Nicholas J. Aquilano, and F. Robert Jacobs.
Eleventh Edition, Irwin/McGraw-Hill ISBN 0-07-312 166-5

Information about required textbooks and video material for reading assignments can be found on the CD accompanying the text.

Textbooks can be purchased through the MBS bookstore.

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.
Advising - Park University would like to assist you in achieving your educational goals. Please contact your Campus Center for advising or enrollment adjustment information.
Online Classroom Technical Support - For technical assistance with the Online classroom, email helpdesk@parkonline.org or call the helpdesk at 866-301-PARK (7275). To see the technical requirements for Online courses, please visit the http://parkonline.org website, and click on the "Technical Requirements" link, and click on "BROWSER Test" to see if your system is ready.
FAQ's for Online Students - You might find the answer to your questions here.


Course Description:

Study of the design, planning and operations and control of manufacturing processes, material management, inventory quality control systems, work measurement and production standards.

PREREQUISITES: MA 120, MG 365, FI 360,
or equivalents. 3:0:3.

Educational Philosophy:
My educational philosophy is one of interaction based on online class discussions, readings, quizzes, quizzes, internet surfing, videos, and writing.

My goal is to give you prompt, clear, and useful feedback to help you become a better researcher, thinker, and writer.

Learning Outcomes:
  Core Learning Outcomes

  1. Define the term “operations management.”
  2. List four types of focus dimensions used in operations management.
  3. List three ways to develop new products.
  4. List three types of processes.
  5. Define the term “service” in relation to operation management.
  6. Explain the use or purpose for business process reengineering.
  7. Describe the cycle of product quality.
  8. Explain the term “material requirements planning” (MRP).


Core Assessment:

All Park University courses must include a core assessment that measures the course's Core Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. 

For this course, the core assessment is a Comprehensive Final Examination to be administered in all sections of MG 375. This exam is worth at least 30 percent of the student's final grade and will test students' mastery of the Core Learning Outcomes (as listed on this syllabus) through definitions, essay, and/or multiple choice questions. 

This core assessment is a CLOSED BOOK, CLOSED NOTES comprehensive examination that must be administered and proctored in the classroom and may not be given as a take-home examination. Students should not have access to the exam or its questions before it is administered. The duration of the exam can be no longer than two hours. 

No computers, or materials other than a writing instrument and a calculator without text functions, and communication may be used for the exam; this applies to all students, regardless of whether the exam is for on-line or face-to-face students. Completion of the exam is strictly individual; students may not work in groups to complete the exam.

Link to Class Rubric

Class Assessment:

ASSIGNMENT                        NUMBER      POINTS EACH     TOTAL POINTS               GRADE

Weekly Class Discussion                  8                      20                    160                                16%
Weekly Homework                          8                      20                    160                                16%
Weekly Quiz                                    7                      30                    210                                21%
Individual Project                             5                      30                    150                                15%
Individual Project                             1                      20                      20                                  2%
Final Core Assessment                     1                    300                    300                                30%

Totals                                                                                             1000                               100%

NOTE:  Final Core Assessment and Final Examination are the same
             Student must take the Final Core Assessment to pass the course

Grading:
Grades will be earned by accumulating points during the eight (8) weeks of the course. Points are accumulated by completing, submitting and/or posting assignments as follows:

Class Discussion (weeks 1 - 8):

  • Submitting an answer to a discussion question
  • Responding with a comment to a submitted answer to a discussion question
Homework (weeks 1 - 8):
  • Submitting an answer to the Dropbox to a homework problem
Completing the weekly online quizzes

Individual Project
  • Submitting an individual project for approval
  • Completing and submitting an integrated project document
Completing a proctored Final Core Assessment (Final Examination)

Students will be able to track their points throughout the course through use of their Gradebooks. Online Quiz scores will be posted immediately upon completion of the Quiz. Scores for Class Discussions and Homework will be posted after submission during the week. Scores for the Individual Project and the Final Core Assessment will be posted upon completion of the task.

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business and Management courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business and Management.

Late Submission of Course Materials:

Respond to your classmate's answers with thoughtful, math concept focused responses.  If your reply is too trite, as "I agree" or "good answer" full credit may not be earned.  Say why you agree or why it is a good answer.  Please respond to incorrect or incomplete answers as well as the correct ones. 

Your discussion question answer and peer response must be posted by midnight Sunday (MST) for full credit.

Your weekly homework problem submission must be posted by midnight Sunday (MST) for full credit.

Submissions that are posted after Midnight Sunday will incur a 50% late penalty. Submissions that are more than a week late will receive no credit at all.


Classroom Rules of Conduct:
Ground Rules for Online Class Participation:

  1. Students should use e-mail for private messages to the instructor and fellow students. The Class Discussion thread is for public messages.
  2. Students are expected to complete at least 5 hours per week conferencing or conduction other appropriate online activities, including sending/receiving e-mail and navigating and conducting research over the World Wide Web.
  3. All students will participate in Class Discussions. Conventions of "on-line etiquette", which include courtesy to all users, will be observed.
  4. Students may get assistance with computer-related problems from the instructor.
  5. Students will normally complete weekly assignments online. Where appropriate, students will submit assignments to the instructor in the form of e-mail attachments using the conventional word processors or spreadsheets. Examples would be Microsoft Word, Corel Word Perfect, or Microsoft Excel.
  6. Papers for the Individual Projects my be submitted to the instructor via e-mail attachment or by fax. The Project report is due not later than the end of week 8 for credit.

Course Topic/Dates/Assignments:

 

Week 1: Operations Strategy & Managing Change

Core Learning Outcomes:

1. Define the term 'operations management'
2. Define the term 'service' in relation to operation management

Supplementary Objectives:

1. Review the field and definition of operations management
2. Identify the differences between services and goods production
3. Explain competitiveness and the operations strategy design process

Activities:

Overview & Introductions: Review the syllabus, course policies, and assignment schedule. Write a paragraph about yourself and submit it to the classroom.

Lecture: Read the lecture on Historical Development of Operations Management

Reading Assignment: Operations Management for Competitive Advantage Chapters 1, 2, Technical Note 4, Text CD Video (Operations Strategy & Goals)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions from pages 20, 43, 44, or 146. Develop a 'one paragraph' answer to the question and submit it to the classroom. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

Homework Problem: Surf the World Wide Web (Internet) for this week's subject. Write a short essay (At least 1/2 page and not more than 1 full page) on the subject and post it in the Dropbox for grading. You must also include the URL (internet address) of your source for full credit.

Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

Individual Project: Review possibilities for an individual project. During the course you will be developing a project plan for an activity with which you are familiar. You should choose a simple activity from your personal life or one at work. The activity should have a definite beginning, a definite completion point, milestones to be achieved, and resources to be applied. The project must involve more than one person. Submit your project description to the Dropbox.

Week 2: Project Management & Process Analysis


Core Learning Outcomes:

1. List four types focus dimensions used in operations management
2. List three types of processes

Supplementary Objectives:

1. Identify project management success factors
2. Determine how a business operates
3. Analyze work methods and set work standards

Activities:

Lecture: Read the lecture on General Guidelines for Learning

Reading Assignment: Operations Management for Competitive Advantage Chapters 3, 5, Technical Note 5, Text CD Video (Work Breakdown Structure), Text CD Video (Project Management Scheduling), Text CD Video (Made for You - Process Design)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions on page 97, 98, 103, 174, or 204. Develop a 'one paragraph' answer to the question and submit it to this classroom area. Respond to at least one weekly discussion question answer (other than your own) in this classroom area.

Homework Problem: Surf the World Wide Web (Internet) for this week's subject. Write a short essay (At least 1/2 page and not more than 1 full page) on the subject and post it in the Dropbox for grading. You must also include the URL (internet address) of your source for full credit.Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

Individual Project: Write a statement of work for your individual project plan. The statement of work should be in general terms and include a written narrative giving the project a name, objectives to be achieved by the project, when the project begins and ends, major milestones during the project with associated results or deliverables, how each deliverable will be measured to determine success or failure of the associated milestone, and written reports that will be generated during the project. Submit the statement of work to this classroom area for peer and instructor review and to the Dropbox for credit.

Week 3: Product Design & Process Selection

Core Learning Outcomes:

1. List three ways to develop new products
2. Define the term service in relation to operation management

Supplementary Objectives:

1. Understand managing the design, building, and distribution of manufactured products
2. Review techs for facility layout in manufacturing and service operations
3. Identify success factors in service product design and process selection

Activities:

Lecture: Use of Project Concepts in Operations Management

Reading Assignment: Operations Management for Competitive Advantage Chapters 4, 6, 7, Technical Note 6, Text CD Video (PPM/Job Shop), Text CD Video (PPM/Batch), Text CD Video (PPM/Assembly Line - Ford), Text CD Video (Hotel Service Overview), Text CD Video (Service Staffing)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions on page 129, 221, 222, 253, 254, or 284. Develop a 'one paragraph' answer to the question and submit it to the this classroom area. Respond to at least one weekly discussion question answer (other than your own) in the this classroom area.

Homework Problem: Surf the World Wide Web (Internet) for this week's subject. Write a short essay (At least 1/2 page and not more than 1 full page) on the subject and post it in the Dropbox for grading. You must also include the URL (internet address) of your source for full credit.Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

Individual Project: Write a work breakdown structure statement for your individual project plan. The work breakdown structure should define the hierarchy of project tasks and associated work packages and include a structure showing tasks with associated subtasks. Submit the work breakdown structure statement to the this classroom area for peer and instructor review and to the Dropbox for credit.

Week 4: Total Quality Management

Core Learning Outcomes:

1. Describe the cycle of product quality
2. Explain the use or purpose of business process reengineering

Supplementary Objectives:

1. Discuss quality culture
2. Review quality systems
3. Analyze business process reengineering
4. Solve statistical quality control problems

Activities:

Lecture: Read the lecture on Process Maturity Levels

Reading Assignment: Operations Management for Competitive Advantage Chapters 8, 9, Technical Notes 7, 8, Text CD Video (Jidoka), Text CD Video (Reengineering/Process), Text CD Video (Reengineering/Process Selection), Text CD Video (Reengineering/Process Mapping).

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions on page 312, 313, 339, 366, or 392. Develop a 'one paragraph' answer to the question and submit it to this classroom area. Respond to at least one weekly discussion question answer (other than your own) in this classroom area.

Homework Problem: Surf the World Wide Web (Internet) for this week's subject. Write a short essay (At least 1/2 page and not more than 1 full page) on the subject and post it in the Dropbox for grading. You must also include the URL (internet address) of your source for full credit.Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

Individual Project: Write an organizational structure for your individual project plan. Present the structure for the project as a pure project, functional project, and matrix project. Show the responsibilities of individuals in the organization, responsibilities of individuals, reporting relationships between individuals for each project structure. Identify the structure to be used and indicate what work will be assigned to each part of the structure. Submit the organizational structure to the classroom for peer and instructor review and to the Dropbox for credit.

Week 5: Strategic Capacity Management

Core Learning Outcomes:

1. Describe the cycle of product quality
2. Explain the use or purpose of business process reengineering

Supplementary Objectives:

1. Define supply chain management
2. Describe the effect of capacity on quality of service
3. Review measures of supply chain efficiency
4. Identify how facility location affects strategic plans

Activities:

Lecture: Supply Chain Perspectives

Reading Assignment: Operations Management for Competitive Advantage Chapter 10, 11, Technical Note 11, Text CD Video (Barcodes/Suppliers), Text CD Video (Technology/Logistics), Text CD Video (E-Services)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions on page 423, 424, 443, or 462. Develop a 'one paragraph' answer to the question and submit it to this classroom area. Respond to at least one weekly discussion question answer (other than your own) in this classroom area.

Homework Problem: Surf the World Wide Web (Internet) for this week's subject. Write a short essay (At least 1/2 page and not more than 1 full page) on the subject and post it in the Dropbox for grading. You must also include the URL (internet address) of your source for full credit.Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

Individual Project: Develop a schedule for your individual project plan. Include the tasks, subtasks, and activities shown on the work breakdown structure as they relate to milestones shown in the statement of work. Identify the time required to complete the tasks, subtasks, and activities. Show the sequence of tasks, subtasks, and activities and how they relate to each other including dependencies and precedence relationships. Identify the critical path for the schedule. Submit the schedule to this classroom area. Also send it by e-mail to the instructor for approval and comments.

Week 6: Supply Chain Planning

Core Learning Outcomes:

1. List four types of focus dimensions used in operations management
2. Describe the cycle of product quality

Supplementary Objectives:

1. Review the effective application of just-in-time and lean systems
2. Define characteristics of enterprise resource planning systems
3. Understand how to predict requirements for materials, products, services, or other resources in response to change in demand

Activities:

Lecture: Read the lecture on Enterprise Management Models

Reading Assignment: Operations Management for Competitive Advantage Chapters 12, 13, Managerial Briefing, Text CD Video (Made For You JIT System), Text CD Video (ERP Overview), Text CD Video (H&B ERP System Results), Text CD Video (ERP Benefits)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions on page 490, 491, 508, or 549. Develop a 'one paragraph' answer to the question and submit it to this classroom area. Respond to at least one weekly discussion question answer (other than your own) in this classroom area.

Homework Problem: Surf the World Wide Web (Internet) for this week's subject. Write a short essay (At least 1/2 page and not more than 1 full page) on the subject and post it in the Dropbox for grading. You must also include the URL (internet address) of your source for full credit.Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

Individual Project: Define resources and resource loading for your individual project plan. Show resources required by each task, subtask, or activity and how resources will be allocated. Provide a time-cost model for expenditure of funds. Submit the resource statement to this classroom area and to the Dropbox for credit.

Week 7: Supply Chain Management

Core Learning Outcomes:

1. Explain the term "material requirements planning" (MRP)
2. Define the term 'service' in relation to operations management

Supplementary Objectives:

1. Describe methods developing alternative sources of supply
2. Identify techniques to manage external or independent demand for goods or services.
3. Define methods of managing internal or dependent demand for goods or services
4. Explain how material retirements planning connect all major functions of an organization

Activities:

Lecture: Read the lecture on MRP and the Global Economy

Reading Assignment: Operations Management for Competitive Advantage Chapter 14,15,16, Text CD Video (Inventory Definition), Text CD Video (Inventory Service Parts), Text CD Video (Bill of Material)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions on page 581, 619, or 655. Develop a 'one paragraph' answer to the question and submit it to the conference area. Respond to at least one weekly discussion question answer (other than your own) in this classroom area.

Homework Problem: Surf the World Wide Web (Internet) for this week's subject. Write a short essay (At least 1/2 page and not more than 1 full page) on the subject and post it in the Dropbox for grading. You must also include the URL (internet address) of your source for full credit.

Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

Individual Project: Write a project control statement for your activity project. Indicate how and when project results (deliverables) will be measured, timing and content of graphic and written reports, and action to be taken for deviations in the planned schedule and resource loading. Submit the project control statement to this classroom area and to the Dropbox for credit.

Week 8: Scheduling & Constraints

Core Learning Outcomes:

1. Define the term 'service' in relation to operations management
2. List four types of focus dimensions used in operations management

Supplementary Objectives:

1. Review use of scheduling in manufacturing and service operations
2. Identify the appropriate use of simulation in solving operational problems
3. Discuss how management bottlenecks and constraints affect business competitive advantage

Activities:

Lecture: Read the lecture on Critical Success Factors In Scheduling People and Products

Reading Assignment: Operations Management for Competitive Advantage Chapters 17, 18, Technical Note 17, Supplement B, Text CD Video (Service Scheduling), Text CD Video (Scheduling/Computer System)

Discussion Question: Choose one question that has not been answered yet from Operations Management for Competitive Advantage Review & Discussion Questions on page 684, 709, 745, or 774. Develop a 'one paragraph' answer to the question and submit it to this classroom area. Respond to at least one weekly discussion question answer (other than your own) in this classroom area.

Homework Problem: Surf the World Wide Web (Internet) for this week's subject. Write a short essay (At least 1/2 page and not more than 1 full page) on the subject and post it in the Dropbox for grading. You must also include the URL (internet address) of your source for full credit.

Individual Project:
Consolidate material from previous assignments into one project plan document. Include the name of author, course, date, project title, statement of work, work breakdown structure, schedule, organizational structure, resource allocation, and project control information. Submit the completed project plan document to this classroom area for peer review.

Final Examination: Take the final exam supplied by the instructor to your proctor.

Student Opinion Survey: Complete the Student Opinion Survey form at the Park College Distance Education web page.

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2007-2008 Undergraduate Catalog Page 85-86

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2007-2008 Undergraduate Catalog Page 85

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment.
  3. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  4. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  5. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  6. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  7. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.
ONLINE NOTE: An attendance report of "P" (present) will be recorded for students who have logged in to the Online classroom at least once during each week of the term. Recording of attendance is not equivalent to participation. Participation grades will be assigned by each instructor according to the criteria in the Grading Policy section of the syllabus.

Park University 2007-2008 Undergraduate Catalog Page 87-88

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is not demonstrated by answering any questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems 
Analysis                                                                                                                                                                                                                                                   
Outcomes
6, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is not demonstrated by answering any questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is not demonstrated by answering any questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service 
Terminology                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 2 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 1 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 0 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is not demonstrated by answering any questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products 
Concepts                                                                                                                                                                                                                                                   
Outcomes
2, 3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is not demonstrated by answering any questions regarding: (a) focus dimensions in operations management (b) ways to develop new products 
Application                                                                                                                                                                                                                                                
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 2 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 1 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 0 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is not demonstrated by answering any questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
7, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) 
Component                                                                                                                                                                                                                                                  
Outcomes
2, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management 

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Last Updated:12/19/2007 9:46:01 AM