HC466 Plan & Org Comm Hlth Services

for F2B 2007

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Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.


HC 466: Planning and Organizing Community Health Services


F2B 2007 BL


Ward, Robert S.


Adjunct Faculty


BS, Health Planning and Administration, Pennsylvania State University.
MA, Health Services Management, Webster University.

Office Hours

Before or after class or by appointment.

Daytime Phone





Semester Dates

15 Oct. – 09 Dec. 2007

Class Days


Class Time

7:40 - 10:10 PM

Credit Hours


Supervisory Management for Healthcare Organizations, Fourth Edition, Rose T. Dunn, McGraw-Hill Publishers 2001

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.

Course Description:
Organization and management of community based and public health agencies. Strategic planning for national, state, and local trends, community needs, and projected changes in society and health care. Administration of personnel, information systems, accreditation requirements, facilities, finances, external services contracts,community relations, and technology in clinics, home health, schools, industry, and other community based agencies. 3:0:3

Educational Philosophy:

The facilitator's educational philosophy is to bring real world learning into the classroom. This adult learning style will encourage critical thinking, higher-level knowledge, and a fun academic environment. The learning process will be interactive by utilizing lectures, readings, examinations, research papers, exchange of views/ideas through presentations and case studies.

Learning Outcomes:
  Core Learning Outcomes

  1. Apply management skills to the organization of community based and public health agencies.
  2. Design strategic planning in light of national, state and local trends and community needs and projected changes in society and health care.
  3. Coordinate the personnel, information systems, accreditation requirements, facilities, finances, external services contracts, community relations, and technology.
  4. Differentiate the organization and administration of hospitals to that of clinics, home health, schools, industry and other community based agencies.
  5. Differentiate the organization and administration of hospitals to that of clinics, home health, schools, industry and other community based agencies.

Core Assessment:

Class Assessment:

The class assessment will be based on examinations, case studies, comprehensive paper, student presentations, and class attendance/participation.


The grading plan will consist of the following:

Midterm Test: 25 points

Final Exam: 25 points

Comprehensive Paper: 30 points

Presentation: 5 points

Attendance and Participation: 15 points

Total Points = 100

The following will be used to assigned course letter grades:

90 to 100 A

80 to 89    B

70 to 79    C

60 to 69    D

 0 to 59    F (Includes 3 or more unexcused absences)

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business and Management courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business and Management.

Late Submission of Course Materials:

Late assignments will not be accepted without prior instructor approval.

Classroom Rules of Conduct:

Attend all classes for the entire class period and be on time to all classes. Roll will be taken at each class meeting. If classes are missed for a legitimate reason such as temporary duty or illness the student is responsible to make up the missed work, obtain lecture notes and handouts. If you are going to miss a class, I expect to be communicated with prior to class, if possible.

Assignments must be turned in on time. Participate in classroom discussions. Be respectful when others are speaking and do not interrupt. Turn off cell phones and pagers during class period. Please do the online survey after the course completion.

Course Topic/Dates/Assignments:

Week 1: Administrative announcements, discussion of the course description, course requirements, student handouts, and introductory comments. Discuss chapter 1 (Supervisors Job), chapter 2 (Managerial Functions and Authority), chapter 3 (Decision Making) and chapter 4 (Coordinating Organizational Activities). Students will understand the following:

  • Demands of the supervisory position in a Healthcare Organization
  • Essential managerial skill sets  
  • Definition of management
  • Managerial/technical skills  
  • Types and definition of managerial functions
  • Interrelationships of managerial functions
  • Cycle of supervisory functions
  • Steps in the decision making process
  • Coordination and decision making techniques, methods and dimensions

Week 2: Discuss chapter 5 (Communicating), chapter 6 (Legal Aspects of Healthcare Setting), chapter 7 (Managerial Planning), and chapter 8 (Supervisory Planning). Students will understand the following:

  • Understanding the fundamental importance of communication in managerial functions
  • Barriers to effective managerial communication and overcoming those barriers
  • Informal communication techniques
  • Role of liability in healthcare organizations
  • Negligence and malpractice
  • Supervisor liability and employee litigation
  • Role and benefits of managerial planning
  • Strategic planning process
  • Key variables in the planning process (policies, procedures)
  • Forecasting and the utilization of resources in the planning process

Week 3: Discuss chapter 9 (Fundamental Concepts of Organizing), chapter 10 (Division of Work and Departmentalization), chapter 11 (Delegation of Organizational Authority), chapter 12 (Line and Staff Authority Relationships). Students will understand the following:

  • Managerial authority theories
  • Types of authority
  • Span of management, definition and role
  • Review of aspects of departmentalization
  • Definition, process and roles of delegation
  • Decentralization and the degree delegation
  • Line and staff organization, relationships
  • Departmental structure
  • Delegation of authority

Week 4: Discuss chapter 13 (Organizing on the Supervisory Level) and chapter 14 (Committees as an Organizational Tool), review of material for mid-term, and the mid-term examination (Includes chapters 1 through 14 and lecture material). Students will understand the following:

  •  Delegation of authority at the supervisory level
  • Committee formation, roles, and benefits
  • Committee composition and effectiveness

Week 5: Review of Mid-term. Discuss chapter 15 (Informal Organizational Structures), chapter 16 (The Staffing Process), chapter 17 (The Selection Process and Employment Interview), and chapter 18 (Performance Appraisals). Students will understand the following:

  • Informal group structure, and interactions within the healthcare organization
  • Staffing functions/models
  • Role of the Human Resources Department in the healthcare organization
  • Successful interview techniques
  • Purpose and types of performance appraisal models
  • Performance ratings, process, and promotions

Week 6: Discuss chapter 19 (Giving Directives and Managing Change), chapter 20 (Motivation), chapter 21 (Leadership), chapter 22 (Morale), and chapter 23 (Positive Discipline). Students will understand the following:

  • Managing change through effective directives
  • Employee participation techniques and overcoming resistance to change
  • Theories of motivation
  • Perceptions, values and attitudes as it relates to motivation
  • Organizational and individual goal conflict
  • Leadership theories and styles
  • Factors influencing morale in the healthcare environment
  • Effects of morale on the organization
  • Organizational discipline
  • The progressive disciplinary action process

Week 7: Discuss chapter 24 (Fundamentals of Control), chapter 25 (The Control Process), chapter 26 (Budgetary and Other Control Techniques), chapter 27 (The Labor Union and the Supervisor), chapter 28 (Handling Grievances) and chapter 29 (Emerging Influences in Healthcare). Students will understand the following:

  • The managerial function of control
  • Requirement of a control system
  • Techniques of control systems
  • Feedback generated from control systems
  • Budget types and processes in the healthcare organization
  • Cost controls
  • Labor unions in healthcare
  • Patient focused care

Week 8: Student presentations, comprehensive paper due, final examination review, and final examination. (Includes chapters 15 through 29 and lecture material). 

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2007-2008 Undergraduate Catalog Page 85-86

Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2007-2008 Undergraduate Catalog Page 85

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment.
  3. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  4. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  5. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  6. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  7. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2007-2008 Undergraduate Catalog Page 87-88

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .


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Last Updated:9/18/2007 3:35:19 PM