CA321 Interprsnl Conflict Resolution

for F2J 2004

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COURSE TITLE: Interpersonal Conflict Resolution
INSTRUCTORS: Diane Kyser, Sharon Hannah, and Sandee Gamet,

Email contact: Sharon Hannah –
816-833-4300 ext. 227

TERM DATES: Oct. 25 – Dec. 19, 2004
MEETING TIME: 5:30 p.m. – 9:50 p.m.
SITE: MetroPark Programs - Parkville, Missouri

COURSE DESCRIPTION: Overview of conflict and it’s impact on interpersonal relationships. Emphasizes the development of conflict management skills: self-awareness, listening, assertiveness, and decision-making.

COURSE GOALS: Equip students to deal with conflict in daily life in healthy and productive ways.

• Explore the impact of conflict in daily life.
• Help students understand themselves in the midst of conflict
• Learn skills for positively addressing conflicts in daily life
• Explore conflict and communication
• Learn cooperative decision-making processes.
• Experience small group dialogue as a tool for conflict management

COURSE ARRANGEMENTS: The approaches to learning we will use in this course include theory presentations, skill demonstrations, skill practice and critique. The course involves cognitive and behavioral learning. The course deals with the nature and theories of conflicts--what it is, how and why it occurs, conflict models and the role of power. The course includes practice in using conflict resolution skills in various settings. Regular attendance and active participation is essential to learning and personalizing the material.

COURSE REQUIREMENTS: Requirements for the class is to enhance your learning of the subject. Reading the textbooks is assumed and the attendance policy of the MetroPark Programs-Parkville Campus is followed.
• Attendance and active participation.
• A Reflective paper on Style Profile Assessment: 2-3 pages, double-spaced, due Nov. 3
This paper should include a description of your style in calm and storm, how you observe your style in interactions with others, elements in the book’s description of your style that you do not observe in yourself, and day-to-day examples of how you use your style in calm and storm.

• Choose one: 3 Reflective papers or Conflict Journal.
• 3 Reflective papers: 1-2 pages double spaced
Discuss personal reflections on learnings gained from class discussion and required readings and how they have impacted your life.
Papers due: Nov. 10, Dec. 1, Dec. 15
• Conflict Journal: 4 entries per week, 5-10 typewritten lines per entry,
Due Nov. 3, 10, 17, 24; Dec. 1, 8, 15.
Elements to consider including in journal writing:
• Name a difference/disagreement with someone you have experienced during the week
• Identify how your style impacted the situation
• Explain how you dealt with the disagreement
• What style of dealing with conflict would identify your behavior, i.e. force, avoid, accommodate, compromise or collaborate?
• What were the consequences of your choice in dealing with the disagreement?
• Name other alternatives you had in dealing with the situation.
• Discuss how you imagine the outcome of the disagreement would have been different had you chose a different means for dealing with the disagreement.
• A small group project: participate in presenting a literature review of a section of the book, “Nonviolent Communication” by Marshall Rosenberg and submit a review including a brief statement about your reaction to principles presented (2-3 pages). Material will be provided in class. Due Dec. 1.
• A Final Conclusions to evaluate your learning of the basic concepts and tools of Interpersonal Conflict Resolution. (description attached). Due Dec. 15, 2004

William Wilmot and Joyce Hocker. Interpersonal Conflict. ISBN 0-07-231253-X

Roger Fisher and William Ury. Getting to Yes. ISBN 0-140-15735-2

Susan Gilmore and Patrick Fraleigh. Style Profile for Communication at Work.
ISBN 0-938070-11-8
This required resource needs to be purchased online. It is required that you bring the booklet with you to the first class.
Susan Gilmore and Patrick Fraleigh. Style Profile for Communication at Work.
ISBN 0-938070-11-8 (for those who are currently working full time and taking the class, non-traditional students)
Or for those who are full time students whose life experience would relate more to being a student rather than in the work environment purchase the one titled: Communication Style Profile for Students, 2003. ISBN 0-938070-04-5
It is also available in Norwegian, German and Spanish.
Order online at: or call toll free 1-888-541-0336

Week Date Topics/Assignments
1 10/27 Introduction, Class requirements, Style Profile, Self Analysis, Continuum, Introduction to group project Wilmot/Hocker
Chapters 1 & 2
2 11/3 Definitions, Goals, Elements, Types of Conflicts,
Gender issues, Power, Conflict Is…, Come to My Side, Tinker Toys Wilmot/Hocker
Chapters 3 & 4
3 11/10 Conflict Resolution Models, Conflict Process Theory, Communication Theory and skills, Intent, Feelings, Anger Getting to Yes
pgs 249-256
4 11/17 Ways to talk, Aggression, Assertiveness, Acquiescence, Performance Imaging, Purpose Stating, I-messages, Skill practice Wilmot/Hocker
Chapter 5
5 11/24 Listening, Dialogue Wilmot/Hocker Ch. 6
6 12/1 Decision-Making Process, Skill practice Wilmot/Hocker
Ch. 7 & 8
7 12/8 Literature Palaver, Skill practice, Mediation Wilmot/Hocker Ch. 9
8 12/15 Forgiveness and Reconciliation
Final Conclusions Wilmot/Hocker
Chapter 10

CLASS POLICIES: The following class policies have been established by Park University, and are available to students to review in the Park University Undergraduate Catalog 2003-2004.
Academic Honesty: “Academic Honesty is required of all members of a learning community. Hence, Park will not tolerate cheating or plagiarism on tests, examinations, papers or other course assignments. Students who engage in such dishonesty may be given failing grades or expelled from Park.
Plagiarism-the appropriation or imitation of the language or ideas of another person and presenting them as one’s original work-sometimes occurs through carelessness or ignorance. Students who are uncertain about proper documentation of sources should consult their instructors.”
Attendance Policy: Students are expected to attend each and every schedule meeting of all courses in which they are enrolled and to be present for the full class period. Absenteeism and tardiness, regardless of cause, are a threat to academic achievement. Classes missed for legitimate reasons (e.g., illness, death in the family, work assignments, temporary duty) may be excused at the determination of the instructor; however, “excused” students absent from classes are responsible for all materials covered during the class period. The student is also subject to appropriate consequences, as described by instructor in the syllabus. A student who has two consecutive weeks of “unexcused” absences will be administratively withdrawn from class. To comply with Federal regulations, instructors must keep a written record of attendance for every student. An incomplete will not be issued to a student who has unexcused or excessive absences recorded for the course.
Late Submission of Course Material: All materials due by the final session of the course or as indicated in the syllabus. Each week late leads to a loss of a grade point.

Assigned percentages to each course requirement:
• Attendance ……………………………...16%
Each student receives 2 pts for attending an entire class session, absences receive o pts.
• Participation……………………………..16%
Participation is defined as: exemplifying knowledge of assigned readings, attentiveness, and appropriate verbal participation in group discussions.
Each student can receive between 0 and 2 pts. per class session.

• Style Profile Reflection paper..………….10%
• 3 Reflection Papers or Conflict Journal….18%
Each of the three reflection papers is worth up to 6 pts.
• Group Project (Literature Palaver)………15%
• Final Conclusions…….………………….25%

Late papers are docked 1% per class they are late.

For grades of A (90%), B (80%), C (70%), D (60%) and F (less than 60%))