PC 321 Interpersonal ConflictResolution
S1A 2009 BE
Logan, Vicki L.
B.S. Management and Human ResourcesM.A. in Human Services with a specialty in Administration
Park - Austin Campus
January 12, 2009 to March 8, 2009
8:00 - 10:40 PM
See Park University guidelines
Textbook: Interpersonal Conflict, 7th edition, Wilmot and Hocker, ISBN: 0-07-313554-2
Textbooks can be purchased through the MBS bookstore
Textbooks can be purchased through the Parkville Bookstore
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Educational Philosophy: This course facilitates the methods and techniques of principled negotiation and essential communication skills in resolving conflicts between individuals in families, peer groups, and work contexts by deciding issues on the merits. The facilitator's educational philosophy is one of interactiveness based on lectures, readings, tests, and cooperative and experiential learning techniques. Cooperative and experiential learning is powerful for the student. The learning experience is shared in some manner that is cooperative in nature - i.e. role play, group exercises, projects, etc.
Learning Outcomes: Core Learning Outcomes
Write analytical papers about conflict resolution concepts and a recent or current interpersonal conflicts. Select a real conflict situation where you either a participant in the conflict or a closely related observer. Thoroughly analyze the conflict, prepare a plan for conflict management, implement the plan, and evaluate the outcome. This analysis needs to be substantive and reflect mastery of the key learning outcomes of the course. Length and format are determined by your instructor, although papers are typically a minimum of 10 pages and use American Psychological Association (APA) style format. Please use the following structure for your core assessment assignment:
PART 1: INTRODUCTION. Demonstrate the positive value of conflict. Students should describe the conflict situation, including the people involved; focus on observable facts; and describe the valuable opportunities offered by the conflict. Preview the rest of the paper.
PART 2: ASSESSMENT. Demonstrate examination of the types of responses to conflict and understand one’s personal responses. Students should demonstrate course content knowledge by applying textbook principles and course learning materials to assess the conflict. Students are encouraged to use research-based theory and peer-reviewed journal articles in their external research for the papers. Students may want to discuss personal and other perspectives on the conflict, goals, power, conflict styles and tactics.
PART 3. PLAN AND IMPLEMENTATION. Demonstrate skill training in the positive resolution of daily interpersonal conflicts. Demonstrate investigation of the concepts of getting to yes and getting past no and the value of win-win outcomes. Demonstrate study of the relationship of communication skills and group process in building positive conflicts. Students should demonstrate course content skills by applying textbook principles and course learning materials to plan for resolution or management of the conflict. Students should discuss problem-solving, conflict resolution, mediation, or other conflict management skills they can employ in the specific situation.
PART 4. EVALUATION OF RESULTS. Demonstrate identification of the communication behaviors that result in more successful outcomes in conflicts. Students should demonstrate course content analysis and evaluation by describing how they implemented new skills, changed previous behaviors, and worked toward resolutions or management of the conflict.
Link to Class RubricClass Assessment: Reading the textbooks is assumed and the attendance policy of the Park University is followed. Assessment will be based on the following:
3. Core Assessment Part Two - Second Paper: The Use of Personal Power - Case Study
View one of the following films: Green Mile, The Power of One, Shawshank Redemption, War of the Roses or another film approved by the instructor. After a brief introduction to the movie, analyze the use of personal power it’s key characters including (a) evaluate whether the use of power was constructive or destructive and why, (b) name at least 2 “power currencies” which key characters held and describe how they were used, (c) describe the initial “power balance” between the characters, (d) comment on the specific behaviors by characters which result in a CHANGE in the “power balance” as the movie progresses, (e) exhibit a knowledge of at least two key concepts about power from the Wilmot & Hocker text.
Late Submission of Course Materials: Late submissions are reducted by 1% per day they are late.
Classroom Rules of Conduct:
Week One: Course overview, Chapters 1 and 2; individual, pairs, or group exercises
Week Two: Chapters 3 and 4; individual, pairs, or group exercises; Quiz on Chapters 1-4
Week Three: Chapters 5 and 6; individual, pairs, or group exercises
Week Four: Chapters 7 and 8; individual, pairs, and group exercises; Quiz on Chapters 5 - 8; Core Assessment Part 1 paper due
Week Five: Chapter 9; individual, pairs, or group exercises
Week Six: Chapter 10; Quiz on Chapters 9- 10; Case study due; individual, pairs, or group exercises
Week Seven: Chapter 10 and Chapter 5 on Gender Communication; Quiz on Gender Communication; individual, pairs, or group exercises
Week Eight: Multiculturalism in the 21st Century; Presentations of Case Studies [Final exam]
Academic Honesty:Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University 2008-2009 Undergraduate Catalog Page 87
Plagiarism:Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2008-2009 Undergraduate Catalog Page 87
Attendance Policy:Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.
Park University 2008-2009 Undergraduate Catalog Page 89-90
Disability Guidelines:Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .
Last Updated:12/30/2008 11:19:25 AM