HC466 Plan & Org Comm Hlth Services

for S1B 2009

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Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.


HC 466 Plan & Org Comm Hlth Services


S1B 2009 BL


Ruben Pino, Jr.


Adjunct Faculty


BS, Park University
MA, Health Services Management, Webster Unuversity

Office Hours

Before or after class or by appointment



Semester Dates

06 JAN 2009 TO 29 FEB 2009

Class Days


Class Time

7:40 - 10:10 PM

Credit Hours



Supervisory Management for Healthcare Organizations, First Edition, Rose T. Dunn, McGraw-Hill Custom Publishing 2001.
Author: Dunn, Rose T.
ISBN10: 0072500999
ISBN13: 9780072500998
Edition/Copyright: 01
Publisher: McGraw-Hill Custom
Cover: Paperback

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.

Course Description:
HC466 Planning and Organizing Community Health Services: Organization and management of community based and public health agencies. Strategic planning for national, state, and local trends, community needs, and projected changes in society and health care. Administration of personnel, information systems, accreditation requirements, facilities, finances, external services contracts, community relations, and technology in clinics, home health, schools, industry, and other community based agencies. 3:0:3

Educational Philosophy:

The facilitator's educational philosophy is to bring real world learning into the classroom. This adult learning style will encourage critical thinking, higher-level knowledge, and a fun academic environment. The learning process will be interactive by utilizing lectures, readings, examinations, research papers, exchange of views/ideas through presentations and case studies.

Learning Outcomes:
  Core Learning Outcomes

  1. Apply management skills to the organization of community based and public health agencies.
  2. Design strategic planning in light of national, state and local trends and community needs and projected changes in society and health care.
  3. Coordinate the personnel, information systems, accreditation requirements, facilities, finances, external services contracts, community relations, and technology.
  4. Differentiate the organization and administration of hospitals to that of clinics, home health, schools, industry and other community based agencies.
  5. Differentiate the organization and administration of hospitals to that of clinics, home health, schools, industry and other community based agencies.

Core Assessment:

Class Assessment:

The course is conducted primarily in English, which requires the student to be proficient in reading and writing the English language at the college level. Term Paper Topic and Instructions: Topic: Research one of the following:

1. An existing health care delivery sponsored community-oriented program or strategy that is implemented or supported by the agency you are reviewing.

2. An existing health care community program sponsored by a community health care delivery agency.

3. An existing health care delivery program or strategy as implented by the health care delivery system in El Paso.

The student must select a health care delivery agency for review and have the selection approved by the instructor to insure diversity of health care delivery programs. The term paper will be written in English and in the APA format. An exact sample of the required format is posted at parkonline.org in the DOC sharing tab. The paper will be six pages in length, excluding the cover and reference page, double spaced, 12 font, Times New Roman. The paper will contain five references from credible library sources and obtained from Park University's online library resources. Students must run their "spell checker" and edit their paper for spelling, grammar, and punctuation errors prior to submitting the paper. All papers will be submitted on parkonline.org in the provided "dropbox" where the paper can be uploaded in MS Word format. When possible, the student will complete quizzes online at parkonline.org

Students are expected to read the assigned textbook chapters and to be familiar with their chapter content before each class session.  Plagiarism and unauthorized collaboration on class work, or cheating is considered a serious violation by Park University and is not tolerated.  Students may be dismissed or given a failing grade if found cheating or plagiarizing.  Absences should be kept to a minimum.  If an absence is necessary then students will receive a letter grade deduction from the final score whether the absence is excused or unexcused.  Leveling work for absences may include detailed written summaries of chapters or completion of review questions or definitions at the end of chapters, or any other class-related assigned task as determined by the instructor.  Late class work will not be accepted.  Tardiness over thirty minutes, or failure to attend the entire class will be considered an absence.  Two unexcused absences will be reported immediately to the Park University administrative office for appropriate action.

The class assessment will be based on examinations, case studies, comprehensive paper, student presentations and class attendance/participation.


The grading plan will consist of the following:

Midterm Test:                               30 points

Final Exam:                                  30 points

Comprehensive Paper:                 20 points

Presentation:                                  5 points

Attendance and Participation:      15 points


 The following will be used to assigned course letter grades:

90 to 100     A

80 to 89       B

70 to 79       C

60 to 69      D

0 to 59        F   (Includes 3 or more unexcused absences)

All final exams will be closed book and closed notes. If calculators are allowed they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic computers will not be allowed on final exams unless an exception is made by the Associate Dean.

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business and Management courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business and Management.

Late Submission of Course Materials:
Work missed because of absences or work turned in late will not be accepted.  It is your responsibility to meet deadlines and turn in work when it's due. Military students can make alternative arrangements with the instructor because of deployments or other unforeseen military duties that often arise. Park University specializes in serving military students and accomodations will be made to help the soldier, marine, airman, or sailor complete the course successfully.

Classroom Rules of Conduct:

Attend all classes for the entire class period and be on time to all classes. Roll will be taken before and after at each class meeting, therefore students who leave during class breaks will be considered absent and receive a "U". If classes are missed for a legitimate reason such as temporary duty or illness the student is responsible to make up the missed work, obtain lecture notes and handouts. If you are going to miss a class, I expect to be communicated with prior to class, if possible. Assignments must be turned in on time. Participate in classroom discussions. Be respectful when others are speaking and do not interrupt. Turn off cell phones and pagers during class period. Please do the online survey after the course completion.

Course Topic/Dates/Assignments:

Week 1: Administrative announcements, discussion of the course description, course requirements, student handouts, and introductory comments. Discuss chapter 1 (Supervisors Job), chapter 2 (Managerial Functions and Authority), chapter 3 (Decision Making) and chapter 4 (Coordinating Organizational Activities). Students will understand the following:

  • Demands of the supervisory position in a Healthcare Organization
  • Essential managerial skill sets  
  • Definition of management
  • Managerial/technical skills  
  • Types and definition of managerial functions
  • Interrelationships of managerial functions
  • Cycle of supervisory functions
  • Steps in the decision making process
  • Coordination and decision making techniques, methods and dimensions

Week 2: Discuss chapter 5 (Communicating), chapter 6 (Legal Aspects of Healthcare Setting), chapter 7 (Managerial Planning), and chapter 8 (Supervisory Planning). Students will understand the following:

  • Understanding the fundamental importance of communication in managerial functions
  • Barriers to effective managerial communication and overcoming those barriers
  • Informal communication techniques
  • Role of liability in healthcare organizations
  • Negligence and malpractice
  • Supervisor liability and employee litigation
  • Role and benefits of managerial planning
  • Strategic planning process
  • Key variables in the planning process (policies, procedures)
  • Forecasting and the utilization of resources in the planning process

Week 3: Discuss chapter 9 (Fundamental Concepts of Organizing), chapter 10 (Division of Work and Departmentalization), chapter 11 (Delegation of Organizational Authority), chapter 12 (Line and Staff Authority Relationships). Students will understand the following:

  • Managerial authority theories
  • Types of authority
  • Span of management, definition and role
  • Review of aspects of departmentalization
  • Definition, process and roles of delegation
  • Decentralization and the degree delegation
  • Line and staff organization, relationships
  • Departmental structure
  • Delegation of authority

Week 4: Discuss chapter 13 (Organizing on the Supervisory Level) and chapter 14 (Committees as an Organizational Tool), review of material for mid-term, and the mid-term examination (Includes chapters 1 through 14 and lecture material). Students will understand the following:

  •  Delegation of authority at the supervisory level
  • Committee formation, roles, and benefits
  • Committee composition and effectiveness

Week 5: Review of Mid-term. Discuss chapter 15 (Informal Organizational Structures), chapter 16 (The Staffing Process), chapter 17 (The Selection Process and Employment Interview), and chapter 18 (Performance Appraisals). Students will understand the following:

  • Informal group structure, and interactions within the healthcare organization
  • Staffing functions/models
  • Role of the Human Resources Department in the healthcare organization
  • Successful interview techniques
  • Purpose and types of performance appraisal models
  • Performance ratings, process, and promotions

Week 6: Discuss chapter 19 (Giving Directives and Managing Change), chapter 20 (Motivation), chapter 21 (Leadership), chapter 22 (Morale), and chapter 23 (Positive Discipline). Students will understand the following:

  • Managing change through effective directives
  • Employee participation techniques and overcoming resistance to change
  • Theories of motivation
  • Perceptions, values and attitudes as it relates to motivation
  • Organizational and individual goal conflict
  • Leadership theories and styles
  • Factors influencing morale in the healthcare environment
  • Effects of morale on the organization
  • Organizational discipline
  • The progressive disciplinary action process

Week 7: Discuss chapter 24 (Fundamentals of Control), chapter 25 (The Control Process), chapter 26 (Budgetary and Other Control Techniques), chapter 27 (The Labor Union and the Supervisor), chapter 28 (Handling Grievances) and chapter 29 (Emerging Influences in Healthcare). Students will understand the following:

  • The managerial function of control
  • Requirement of a control system
  • Techniques of control systems
  • Feedback generated from control systems
  • Budget types and processes in the healthcare organization
  • Cost controls
  • Labor unions in healthcare
  • Patient focused care

Week 8: Student presentations, comprehensive paper due, final examination review, and final examination. (Includes chapters 15 through 29 and lecture material). 

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2008-2009 Undergraduate Catalog Page 87

Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2008-2009 Undergraduate Catalog Page 87

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2008-2009 Undergraduate Catalog Page 89-90

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .


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Last Updated:1/3/2009 10:55:13 PM