CA 321 Interpersonal Conflict Solution
S2HH 2009 PA
MS Human Resource ManagementBA Communications/Management
5:30 - 10:30 PM
Cahn, Dudley and Ruth Anna Abigail. Managing Conflict Through Communication,Third Edition, Boston, MA: Pearson Education, Inc., 2007.
Textbooks can be purchased through the MBS bookstore
Textbooks can be purchased through the Parkville Bookstore
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The instructor’s educational philosophy is one of interaction based on lectures, reading assignments, outlines, PowerPoint presentations, student discussion groups, and student presentations. The instructor will challenge each student to be an integral part of each class session through class discussions.
Learning Outcomes: Core Learning Outcomes
CORE ASSESSMENT ASSIGNMENT
Write analytical papers about conflict resolution concepts and a recent or current interpersonal conflicts. Select a real conflict situation where you either a participant in the conflict or a closely related observer. Thoroughly analyze the conflict, prepare a plan for conflict management, implement the plan, and evaluate the outcome. This analysis needs to be substantive and reflect mastery of the key learning outcomes of the course. Length and format are determined by your instructor, although papers are typically a minimum of 10 pages and use American Psychological Association (APA) style format. Please use the following structure for your core assessment assignment:
PART 1: INTRODUCTION. Demonstrate the positive value of conflict. Students should describe the conflict situation, including the people involved; focus on observable facts; and describe the valuable opportunities offered by the conflict. Preview the rest of the paper.
PART 2: ASSESSMENT. Demonstrate examination of the types of responses to conflict and understand one’s personal responses. Students should demonstrate course content knowledge by applying textbook principles and course learning materials to assess the conflict. Students are encouraged to use research-based theory and peer-reviewed journal articles in their external research for the papers. Students may want to discuss personal and other perspectives on the conflict, goals, power, conflict styles and tactics.
PART 3. PLAN AND IMPLEMENTATION. Demonstrate skill training in the positive resolution of daily interpersonal conflicts. Demonstrate investigation of the concepts of getting to yes and getting past no and the value of win-win outcomes. Demonstrate study of the relationship of communication skills and group process in building positive conflicts. Students should demonstrate course content skills by applying textbook principles and course learning materials to plan for resolution or management of the conflict. Students should discuss problem-solving, conflict resolution, mediation, or other conflict management skills they can employ in the specific situation.
PART 4. EVALUATION OF RESULTS. Demonstrate identification of the communication behaviors that result in more successful outcomes in conflicts. Students should demonstrate course content analysis and evaluation by describing how they implemented new skills, changed previous behaviors, and worked toward resolutions or management of the conflict.
Link to Class RubricClass Assessment:
Assessment of learning will include class participation, exercises, written papers, oral presentations, and written examinations. Individual student assessments will be based on the student’s on-going involvement and contribution to the class. The following tools will also assist in the assessment process:
Journals – You will create a journal with entries documented at the end of every class. These will be short (one paragraph, single-spaced) responses to a selection of questions to demonstrate your competency of the learning objectives. Label each with your name and journal entry # on the top right hand of the document. Journal entries will be checked for completion on the dates they are written. At the end of the term you will combine them into one document and turn them in Week 9.
Mid Term Examination: A culmination of the information presented in Chapters 1 through 9 will be on week 5.
Final Examination: A culmination of the information presented in Chapters 10 through 14 will be week 9.
Conflict Description Paper – Analysis paper of a movie that demonstrates achievement of competencies. This should be a three to five page research based paper that utilizes a minimum of three sources. The paper is due on week 6.
CORE ASSESSMENT ASSIGNMENT - due week 9
Write analytical papers about conflict resolution concepts and a recent or current interpersonal conflicts. Select a real conflict situation where you are either a participant in the conflict or a closely related observer. Thoroughly analyze the conflict, prepare a plan for conflict management, implement the plan, and evaluate the outcome. This analysis needs to be substantive and reflect mastery of the key learning outcomes of the course. Length and format are determined by your instructor, although papers are typically a minimum of 10 pages and use American Psychological Association (APA) style format. Please use the following structure for your core assessment assignment:
Grading: Attendance &Class Participation 20% 100 points
Midterm Exam 10% 50 points
Final Exam 10% 50 points
Conflict Description Paper 15% 75 points
Core Assessment Paper 20% 100 points
Oral Presentation 5% 25 points
Class Exercises & Assignments 5% 25 points
Weekly Journals 15% 75 points
Total 100% 500 points
Late Submission of Course Materials:
Unexcused late assignments will lose one letter grade after the agreed upon deadline and an additional letter grade each week thereafter.
Classroom Rules of Conduct: Faculty members are expected to dismiss from their classrooms students whose behavior is detrimental to good order in the classroom. Such behavior includes, but is not limited to, the use of abusive or obscene language, attending the class under influence of drugs or alcohol, etc. Students who are dismissed from class may be given failing grades, suspension, or expulsion from Park University. Out of respect and courtesy to the instructor and other students, cell phones and pagers must be turned off or on vibrate mode.
Introduction to class and syllabus
How do you deal with Conflict Class Assignment
Introduction to the Study of Conflict
Types of Conflicts
Responding to Conflict: The S-TLC System
Communication Options in Conflict Situations
Conflict Styles, Strategies and Tactics
Effectively Confronting Others
Cooperative Negotiation in Win-Lose Conflicts
Social-Psychological Perspectives of Conflict
A Process View of Conflict: Phases, Stages, and Cycles
Conflict Climate: Power, Distrust, and Defensiveness
Conflict Case Study
Escalation of Conflict: Anger and Stress
Impression Management in Conflict Situations
After the Conflict:Forgiveness and Reconciliation
Mediation as Third-Party Intervention
Review – Final Exam (Chapter 10-14)
Final Exam (Chapters 10-14)
Academic Honesty:Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University 2008-2009 Undergraduate Catalog Page 87
Plagiarism:Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2008-2009 Undergraduate Catalog Page 87
Attendance Policy:Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.
Park University 2008-2009 Undergraduate Catalog Page 89-90Contact your instructor before or immediately after each absence. If you are, absent for some reason beyond your control, such as illness, directed travel, emergency at work, or similar causes, turn in substantiating documentation as soon as possible. Students will receive a deduction in Attendance and Participation points for unexcused absences, lateness, and early departures.
Disability Guidelines:Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .
Last Updated:2/3/2009 9:56:27 PM