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CA 402 Organizational Communication
Klein, Courtney L.


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

CA 402 Organizational Communication

Semester

S2AA 2009 LC

Faculty

Klein, Courtney L.

Title

Adjunct Instructor

Degrees/Certificates

M.A. Communications, Organizational Communications University of Texas at San Antonio
B.S. Communications / Minor English, Tarleton State University

Office Location

email: Courtney.Klein@park.edu

Office Hours

Wednesday 5-6:30

Daytime Phone

254-592-6627

E-Mail

courtney.klein@park.edu

CourtneyLKlein@yahoo.com

Semester Dates

March 16, 2009- May 10th

Class Days

Saturday

Class Time

7:45AM-1:10PM

Prerequisites

CA 104

Credit Hours

3


Textbook:
Organizations Behavior, Structure, Processes, 13th edition, by James L. Gibson.

Textbooks can be purchased through the MBS bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
Examines the role of communication in organizations and the people and patterns making up the many sides of complicated issues which arise in organizational life. The course also examines the communication messages sent and received within an organization including the organization's formal structure and its informal social groups. Prerequisite: CA104. 3:0:3

Educational Philosophy:
 

The instructor’s educational philosophy is based on an interactive classroom. Students are encouraged to participate in classroom discussions and group activities. These discussions will be supplemented with readings, lectures and exams.

Learning Outcomes:
  Core Learning Outcomes

  1. Upon successful completion of this course the student should be able to:
  2. Assess your organizational communication and develop a plan for improvement.
  3. Explain how communication creates and structures an organization and its environment.
  4. Compare and contrast human relations approaches, classical approaches, and human resources approaches to organizational communication.
  5. Explain the systems perspective and how it influences communication research.
  6. Create your own model of organizational culture.
  7. Illustrate how organizational socialization occurs.
  8. Assess the role of leadership in organizational change.
  9. Explain the influence of technology on organizational communication.
  10. Evaluate strategies used to manage organizational conflict.
  11. Evaluate the effects of globalization and diversity on organizations.
  12. Identify ethical issues in organizational communication.
  13. Identify the philosophical roots of the field and summarize its history.


Core Assessment:

Core Assessment Portfolio:


Minimum Requirements:  The core assessment for CA402 Organizational Communication will be a portfolio which


ü      Includes a variety of student assignments designed to show student mastery of at least eight (75 percent) of the core learning objectives for the course. 


ü      Includes an eight to ten-page research based paper that utilizes a minimum of eight sources. 


ü      Includes at least one assignment that requires students to analyze the communication in an organization (a case study of real or simulated organizational communication).


ü      Includes at least one assignment that illustrates student understanding of intercultural differences in values and communication and how that affects organizations.


ü      Includes at least one assignment assessing their own communication strengths and weaknesses and develop action plans to improve weak areas.


ü      Includes tests to illustrate knowledge of the philosophical roots of communication and the history of the field.


ü      Includes at least one assignment that addresses ethical issues in organizational communication.


ü      Must not be assembled before the last quarter of the course although it may contain work done as the semester progress, such as journals.


ü      Emphasizes activities associated with the ability to think critically and communicate effectively. 


ü      Must be transmitted to the instructor in electronic form.


The rubric and core assessment portfolio must be included in all syllabi.  Please note that one assignment may include many of these elements.  For example, a paper may analyze personal communication as well as communication within the organization or ethical communication.

Link to Class Rubric

Class Assessment:
 Participation/ Attendance

            Attendance will be taken at the beginning of each class period. Please be on time and prepared. Participation is essential for this class. Students are encouraged to participate in class lectures and discussions. Students will be required to participate in group activities. Students should remember to respect all students and the instructor. All viewpoints must be respected.

Reflection Papers

            Each student will be required to submit 4 reflection papers. All written assignments should have 1” margins, double spaced and 12pt. font in Arial or Times New Roman. Reflection papers should be 2-3 pages in length and should be submitted online and a hard copy turned in at the beginning of class on the due date.

1. Case study of a real organization. You should use theories and concepts from class discussions and your textbook.

2. A self assessment of your own communication strengths and weaknesses. You should also include various ways you could improve your communication weaknesses.

3. Discuss the importance of organizational culture. Explain what it is, why its important etc. Use examples from your current organization or previous organizations you’ve been a member of.

4. Explain the decision making process within an organization. Explain how to spot “group think” and how to prevent this within the decision making process.

Group  or Individual Project/ Presentation

        The final project requires group members to choose a real world organization to examine. Then choose specific concepts that interest them and they would like to know more about. Use the concept to explain your examination of the organization.   The paper should be 8-10 pages in length and explain such elements as how you applied it to the organization, why it works or doesn’t work within the organization and what should be done to improve it. The paper should include references from various academic journals and your textbook. Group’s choice of organization and concepts must be pre-approved by the instructor.

            The presentation should be 10-15 minutes in length and will explain the organization your group has chosen to observe and the concepts applied to the organization. Each member of the group should participate in the presentation. Visual aids are suggested but not required.

Exams

            There will be a mid-term exam and a final. The exams will not be comprehensive. They will consist of multiple choice, true/false and short answer response questions.

Extra Credit may be available

(Please note, this Syllabi is subject to changes)

Grading:
   

Participation/ Attendance         100 (20%)

Reflective papers                     100 (20%)

Midterm/ Final Exam                150 (30%)

Group Project/ Presentation    150 (30%)

                                                ____________

                                                Total 500 points
 
 

450-500 = A

400-449 = B

350-399 = C

300- 349 = D

Below 300 = F

Late Submission of Course Materials:

 

Late work will be accepted with an automatic deduction of points and must be approved by the instructor.

Classroom Rules of Conduct:
Please turn off all cell phones and pagers.

Course Topic/Dates/Assignments:
 

Class Schedule

Activity

Assignment

Due

Saturday 3/21

Introduction to class; lecture; Discuss Ch. 1

Read Ch. 2
Organizational Culture; Read Ch. 3 Globalization

 

Saturday 3/28

Discuss Ch. 2 and 3;

Read Ch. 4 & 5

Case Study Reflection Paper Due

Saturday 4/4

Discuss Ch. 4&5

Read ch. 6 & 7

Strengths / Weaknesses Reflection Paper Due

Saturday 4/11

Discuss 6 & 7

Read 8 & 9

Importance  of organizational culture reflection paper due

Saturday 4/18

Discuss 8 & 9

Read Ch. 10 & 11

 

Saturday 4/ 25

Discuss Ch. 10 & 11

Read Ch. 12 & 16

Decision making process refelction paper due

Saturday 5/2

Discuss Ch. 7; Group Activity

Read Ch. 15

 

Final Exam

Saturday 5/9

Discuss Ch. 8; Group Activity

 

Group projects and presentations

 

 

 

 

 

 

 

 

 

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2008-2009 Undergraduate Catalog Page 87

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2008-2009 Undergraduate Catalog Page 87

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2008-2009 Undergraduate Catalog Page 89-90

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio assignments synthesize information from the text and more than eight additional sources. Portfolio assignments synthesize information from text and eight additional sources. Portfolio assignments synthesize information from seven or fewer sources and the text. Portfolio assignments show no evidence of additional sources. 
Analysis                                                                                                                                                                                                                                                   
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio assignments analyze stages/elements of all communication concepts illustrated in the assignment and identify motives, causes and effect of the communication. Portfolio assignments analyze stages/elements of all communication concepts illustrated in the work. Portfolio assignments fail to analyze stages/elements of all communication concepts illustrated in the work or have more than two factual errors. Portfolio assignments fail to analyze stages/elements of communication concepts. 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio assignments evaluate the communication strategies used in a given situation in terms of successfulness and usefulness and offers suggestions for improvement of strategy selection.


 
Portfolio assignments evaluate the communication strategies used in a given situation in terms of successfulness and usefulness. Portfolio assignments only evaluate the communication strategies used in a given situation  in terms of successfulness OR usefulness OR have more than two factual errors. Portfolio assignments fail to evaluate communication strategies. 
Terminology                                                                                                                                                                                                                                                
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio demonstrates a consistent use of more than eight concepts/terms associated with organizational communication. Portfolio demonstrates a consistent use of six to eight concepts/terms associated with organizational communication. Portfolio demonstrates a consistent use of fewer than six concepts/terms associated with organizational communication or has more than two factual errors. Portfolio fails to demonstrate the student's ability to use the  terminology of organizational communication. 
Concepts                                                                                                                                                                                                                                                   
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio defines more than eight concepts associated with organizational communication in the student's own words. Portfolio defines eight communication concepts in the student's own words. Portfolio relies on textbook definitions of communication concepts, or defines fewer than eight concepts in the student's own words, or has more than two factual errors. Portfolio fails to define communication concepts. 
Application                                                                                                                                                                                                                                                
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio applies more than eight learned concepts to a given communication situation and explains the elements that need to be altered for communication to be more effective. Portfolio applies eight learned concepts to a given communication situation. Portfolio applies fewer than eight concepts to a given communication situation, or has more than two factual errors. Portfolio fails to apply learned concepts to a given communication situation. 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The portfolio demonstrates the student's achievement of more than eight of the competencies with no more than one to three errors in writing conventions. The portfolio demonstrates the student's achievement of eight of the competencies with no more than three to six errors in writing conventions. The portfolio demonstrates the student's achievement of seven or fewer competencies with no more than six to eight errors in writing conventions. Portfolio fails to demonstrate the student's achievement of  competencies and/or includes more than eight errors in writing conventions. 
Component                                                                                                                                                                                                                                                  
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Single components/assignments of the portfolio demonstrate the student's integration and mastery of multiple objectives beyond what was necessary for the assignment. Single components/assignments of the portfolio demonstrate the student's mastery of the objective necessary for the assignment. Single components/assignments of the portfolio demonstrate the student's partial mastery of the objective necessary for the assignment. Single components/assignments of the portfolio do not demonstrate the student's mastery of the objective necessary for the assignment. 
Knowledge of roots and history of field-                                                                                                                                                                                                                   
Outcomes
12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
The portfolio demonstrates the student's knowledge of the philisophical roots and history of the communication field by achieving scores of more than 80 percent on all exams. The portfolio demonstrates the student's knowledge of the philisophical roots and history of the communication field by achieving scores of 75-80 percent on all exams. The portfolio demonstrates gaps in the student's knowledge of the philisophical roots and history of the communication field illustrated by scores of  60-75 percent or less on all exams. The portfolio does not demonstrates the student's knowledge of the philisophical roots and history of the communication field because student achieved less than 60 percent on most exams. 
Assessment of personal strengths, weaknesses and plans for improvement-                                                                                                                                                                                    
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The portfolio demonstrates the student's analysis of personal strengths and weaknesses and offers goals that are specific, measurable, attainable, realistic, and tangible. The portfolio demonstrates the student's analysis of personal strengths and weaknesses and offers a plan that identifies several goals and how they will achieve them. Portfolio demonstrates only two of the following: analysis of strengths, weaknesses, plan for improvement. Portfolio demonstrates only one of the following: analysis of strengths, weaknesses, plan for improvement. 

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Last Updated:2/8/2009 7:00:24 PM