MG 375 Production and Operations Management
S2T 2009 DLF
Senior Instructor/Adjunct Faculty
3/16/09 - 5/10/09
MA120, FI360, MG352 or equivalents
Textbook: Operations & Supply Management (with Student DVD).
By Richard B. Chase, Nicholas J. Aquilano, and F. Robert Jacobs.
Twelth Edition, Irwin/McGraw-Hill ISBN 13-9780077228934
Information about required textbooks and video material for reading assignments can be found on the DVD accompanying the text.
Textbooks can be purchased through the MBS bookstore.
Textbooks can be purchased through the MBS bookstore
Textbooks can be purchased through the Parkville Bookstore
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Educational Philosophy: My educational philosophy is one of interaction based on online class discussions, readings, quizzes, quizzes, internet surfing, videos, and writing.
My goal is to give you prompt, clear, and useful feedback to help you become a better researcher, thinker, and writer.
Learning Outcomes: Core Learning Outcomes
All Park University courses must include a core assessment that measures the course's Core Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities.
For this course, the core assessment is a Comprehensive Final Examination to be administered in all sections of MG 375. This exam is worth at least 30 percent of the student's final grade and will test students' mastery of the Core Learning Outcomes (as listed on this syllabus) through definitions, essay, and/or multiple choice questions.
This core assessment is a CLOSED BOOK, CLOSED NOTES comprehensive examination that must be administered and proctored in the classroom and may not be given as a take-home examination. Students should not have access to the exam or its questions before it is administered. The duration of the exam can be no longer than two hours.
No computers, or materials other than a writing instrument and a calculator without text functions, and communication may be used for the exam; this applies to all students, regardless of whether the exam is for on-line or face-to-face students. Completion of the exam is strictly individual; students may not work in groups to complete the exam.
Link to Class RubricClass Assessment:
Grading: Grades will be earned by accumulating points during the eight (8) weeks of the course. Points are accumulated by completing, submitting and/or posting assignments as follows:
Class Discussion (weeks 1 - 8):
The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.
All final exams in all School of Business and Management courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business and Management.
Respond to your classmate's answers with thoughtful, math concept focused responses. If your reply is too trite, as "I agree" or "good answer" full credit may not be earned. Say why you agree or why it is a good answer. Please respond to incorrect or incomplete answers as well as the correct ones.
Your discussion question answer and peer response must be posted by midnight Sunday (MST) for full credit.
Your weekly homework problem submission and peer response must be posted by midnight Sunday (MST) for full credit.
Submissions that are posted after Midnight Sunday will incur a 50% late penalty. Submissions that are more than a week late will receive no credit at all.
Classroom Rules of Conduct: Ground Rules for Online Class Participation:
Week 1: Operations & Supply Strategy
Core Learning Outcomes:
1. Define the term 'operations management'
2. Define the term 'service' in relation to operation management
1. Review the field and definition of operations management
2. Identify the differences between services and goods production
3. Explain competitiveness and the operations strategy design process
Overview & Introductions: Review the syllabus, course policies, and assignment schedule. Write a paragraph about yourself and submit it to the classroom.
Lecture: Read the lecture on Historical Development of Operations Management
Reading Assignment: Operations & Supply Management Chapters 1, 2, Supplement A, Supplement B, Text CD PowerPoint Slides & Videos for Assigned Chapters and Supplements.
Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management from page 32. Develop a 'one paragraph' answer to the question and submit it to the classroom. If all problems have been taken, perform a web search on the topic of the week, write a narrative, and submit it to the classroom as Homework. Respond to at least one weekly solution (other than your own) in the classroom.
Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.
Individual Project: Review possibilities for an individual project. During the course you will be developing a project plan for an activity with which you are familiar. You should choose a simple activity from your personal life or one at work. The activity should have a definite beginning, a definite completion point, milestones to be achieved, and resources to be applied. The project must involve more than one person. Submit your project description to the Dropbox.
1. Identify project management success factors
2. Determine how a business operates
3. Analyze work methods and set work standards
Individual Project: Write a statement of work for your individual project plan. The statement of work should be in general terms and include a written narrative giving the project a name, objectives to be achieved by the project, when the project begins and ends, major milestones during the project with associated results or deliverables, how each deliverable will be measured to determine success or failure of the associated milestone, and written reports that will be generated during the project. Submit the statement of work to the classroom for peer and instructor review.
Week 3: Process Analysis
1. Understand managing the design, building, and distribution of manufacdtured products
2. Review techns for facility layout in manufacturing and service operations
3. Identify success factors in service product design and process selection
Lecture: Use of Project Concepts in Operations Management
1. Discuss quality culture
2. Review quality systems
3. Analyze business process reengineering
4. Solve statistical quality control problems
Lecture: Read the lecture on Process Maturity Levels
Individual Project: Write an organizational structure for your individual project plan. Present the structure for the project as a pure project, functional project, and matrix project. Show the responsibilities of individuals in the organization, responsibilities of individuals, reporting relationships between individuals for each project structure. Identify the structure to be used and indicate what work will be assigned to each part of the structure. Submit the organizational structure to the classroom for peer and instructor review.
Week 5: Quality & Supply Chain Strategy
1. Define supply chain management
2. Describe the effect of capacity on quality of service
3. Review measures of supply chain efficiency
4. Identify how facility location affects strategic plans
Lecture: Supply Chain Perspectives
Individual Project: Develop a schedule for your individual project plan. Include the tasks, subtasks, and activities shown on the work breakdown structure as they relate to milestones shown in the statement of work. Identify the time required to complete the tasks, subtasks, and activities. Show the sequence of tasks, subtasks, and activities and how they relate to each other including dependencies and precedence relationships. Identify the critical path for the schedule. Submit the schedule to the classroom for peer and instructor review.
Week 6: Supply Chain Design
1. Review the effective application of just-in-time and lean systems
2. Define characteristics of enterprise resource planning systems
3. Understand how to predict requirements for materials, products, services, or other resources in response to change in demand
Lecture: Read the lecture on Enterprise Management Models
Individual Project: Define resources and resource loading for your individual project plan. Show resources required by each task, subtask, or activity and how resources will be allocated. Provide a time-cost model for expenditure of funds. Submit the resource statement to the classroom for peer and instructor review.
Week 7: Supply Chain Planning & Control
1. Describe methods developing alternative sources of supply
2. Identify techniques to manage extgernal or independent demand for goods or services.
3. Define methods of managing internal or dependent demand for goods or services
4. Explain how material reirementsw planning connect all major functions of an organization
Lecture: Read the lecture on MRP and the Global Economy
Individual Project: Write a project control statement for your activity project. Indicate how and when project results (deliverables) will be measured, timing and content of graphic and written reports, and action to be taken for deviations in the planned schedule and resource loading. Submit the project control statement to the classroom for peer and instructor review.
Week 8: Scheduling & Constraint Management
1. Review use of scheduling in manufacturing and service operations
2. Identify the appropriate use of simulation in solving operational problems
3. Discuss how management bottlenecks and constraints affect business competitive advantage
Lecture: Read the lecture on Critical Success Factors In Scheduling People and Products
Reading Assignment: Operations & Supply Management Chapters 19, 19A, 20, Text CD PowerPoint Slides & Videos for Assigned Chapters
Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on pages 644, 669, or 708. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. If all problems have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a homework note. Respond to at least one weekly problem solution (other than your own) in the classroom.
Final Examination: Take the final exam supplied by the instructor to your proctor.
Academic Honesty:Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University 2008-2009 Undergraduate Catalog Page 87
Plagiarism:Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2008-2009 Undergraduate Catalog Page 87
Attendance Policy:Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.
Park University 2008-2009 Undergraduate Catalog Page 89-90
Disability Guidelines:Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .
Last Updated:3/5/2009 4:23:37 PM