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MG 375 Production & Operations Mgmt
Scarlett, Bryan


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

MG 375 Production & Operations Mgmt

Semester

F2T 2009 DLD

Faculty

Scarlett, Bryan

Title

Adjunct Faculty

Degrees/Certificates

MBA/Angelo State University
BS/SUNY

Office Location

online

Office Hours

online

Daytime Phone

325-212-8078

Other Phone

325-224-8078

E-Mail

bryan.scarlett@park.edu

bscarl1018@suddenlink.net

Semester Dates

Oct. 19 to Dec. 13, 2009

Class Days

online

Class Time

online

Prerequisites

MA120, FI360, MG352, or equivalents

Credit Hours

3


Textbook:

Required Text: Operations & Supply Management (with Student DVD Rom) 12th Edition

Author: F. Robert Jacobs, Richard B. Chase, and Nicholas J. Aquilano 

ISBN:  978-0-07-340329-8

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

1.    Video material for reading assignments can be found on the CD accompanying the text.

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.
Advising - Park University would like to assist you in achieving your educational goals. Please contact your Campus Center for advising or enrollment adjustment information.
Online Classroom Technical Support - For technical assistance with the Online classroom, email helpdesk@parkonline.org or call the helpdesk at 866-301-PARK (7275). To see the technical requirements for Online courses, please visit the http://parkonline.org website, and click on the "Technical Requirements" link, and click on "BROWSER Test" to see if your system is ready.
FAQ's for Online Students - You might find the answer to your questions here.


Course Description:
MG375 Production and Operations Management: study of the design. Planning and operations and control of manufacturing, processes, material management, inventory quality control systems, work measurement and production standards. 3:0:3 Prerequisites: MA120, FI360, MG352, or equivalents.

Educational Philosophy:

In a class based on lecture, readings, quiz, discussion, and examinations, students will learn the principles and application process of Production and Operations management.  My goal is to provide information to build student expertise and confidence through activities and discussions.  Students will apply what has been learned to real and hypothetical situations.  Student will be able to understand and apply the learned principles to real situations in their work or every day environment.

Learning Outcomes:
  Core Learning Outcomes

  1. Define the term “operations management.”
  2. List four types of focus dimensions used in operations management.
  3. List three ways to develop new products.
  4. List three types of processes.
  5. Define the term “service” in relation to operation management.
  6. Explain the use or purpose for business process reengineering.
  7. Describe the cycle of product quality.
  8. Explain the term “material requirements planning” (MRP).


Core Assessment:

All Park University courses must include a core assessment that measures the course's Core Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. 

For this course, the core assessment is a Comprehensive Final Examination to be administered in all sections of MG 375. This exam is worth at least 30 percent of the student's final grade and will test students' mastery of the Core Learning Outcomes (as listed on this syllabus) through definitions, essay, and/or multiple choice questions. 

This core assessment is a CLOSED BOOK, CLOSED NOTES comprehensive examination that must be administered and proctored in the classroom and may not be given as a take-home examination. Students should not have access to the exam or its questions before it is administered. The duration of the exam can be no longer than two hours. 

No computers, or materials other than a writing instrument and a calculator without text functions, and communication may be used for the exam; this applies to all students, regardless of whether the exam is for on-line or face-to-face students. Completion of the exam is strictly individual; students may not work in groups to complete the exam.

Link to Class Rubric

Class Assessment:

General Grading Policy: Grades will be given by accumulation of points during the eight weeks of the course. Points are accumulated by completing and submitting assignments as follows:

MG375 - Assignment Point Schedule Assignment                       Total Points in Course

Submitting an answer to a discussion question                                           80  

Responding to a submitted discussion question                                          80

Submitting answers to a homework problem                                               80  

Responding to a submitted homework problem                                           80  

Submitting a Final project assignment                                                        120

Compiling and submitting a complete and integrated project document     40

Submitting answers to a quiz                                                                     140

Submitting a lessons learned assignment                                                    80

Core assessment                                                                                        300

    • The comprehensive final is not a take-home test.
    • The comprehensive final is a closed book and closed notes exam. 

 Total                                                                                                          1000

Grading:

Grades will be determined as a percentage of total course points within the following scale:

A - 90-100%

B - 80-89.9%

C - 70-79.9%

D - 60-69.9%

F - Below 60%

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:

Each day assignments must be completed by the date due on the schedule.  Assignments received after this time will receive a reduction in points.  Assignments received more than a week late will receive no points.  The Individual project is a critical part of the classes each segment will be required in the week on the schedule.  Failure to complete any weekly requirement will impact the final grade for the project at presentation.

Classroom Rules of Conduct:
 

General E-mail: When sending e-mail other than assignments, you must identify yourself fully by name and class in the subject line of all e-mail sent to me and/or other members of our class.
 

Response Policy: I will check my e-mail frequently and respond to course-related questions within 24-48 hours (unless I notify you previously that I will be unavailable). File Attachments: When files are sent attached to an email, the files should be in Microsoft Word RTF file formats. Weekly Submitted Material: Each week's work must be completed by the end of that week (Midnight MST on Sunday). Assignments received after this time will receive a 50% reduction in your score. Assignments received more than a week late will not receive any credit. Online Communication: All your Online communications need to be composed with fairness, honesty and tact. Spelling and grammar are very important in an online course. What you put into an online course reflects on your level of professionalism. Use of American Standard English with correct grammar, punctuation, sentence structure, and spelling is expected for all material submitted to the online class classroom.

Here are a couple of references that discuss writing online:

http://goto.intwg.com

http://www.albion.com/netiquette/corerules.html

Other Course Policies: Students are responsible for clicking on the link below and thoroughly reading each online course policy. If you have questions about any of these policies, please contact your instructor for clarification. Online Course Policies in addition will be found in the classroom syllabus.

Course Topic/Dates/Assignments:

Week 1 (Oct. 18-24, 2009): Operations Strategy & Managing Change Overview & Introductions: Review the syllabus, course policies, and assignment schedule. Write a paragraph about yourself and submit it to the classroom.
-
Lecture: Read the lecture on Historical Development of Operations Management

-Reading Assignment: Operations & Supply Management:Chapters 1, 2, Supplement a, Supplement B, Text CD PowerPoint Slides & Videos for Assigned Chapters & Supplement

-Discussion Question:Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on pages 19, 31, or 736. Develop a 'one paragraph' answer to the question and submit it to the classroom. If all questions have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a discussion note. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

-Homework Problem:Choose one problem that does not have a solution submitted yet from Operations & Supply Management on pages 32. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. If all problems have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a homework note. Respond to at least one weekly problem solution (other than your own) in the classroom.

-Quiz: No quiz in week 1

-Individual Project: Review possibilities for an individual project. During the course you will be developing a project plan for an activity with which you are familiar. You should choose a simple activity from your personal life or one at work. The activity should have a definite beginning, a definite completion point, milestones to be achieved, and resources to be applied. The project must involve more than one person. Submit your project description to the classroom. Also send it to the instructor by e-mail for approval and comments. 

-Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations & Supply Management on pages 18 or 31 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.  

Week 2 (Oct. 25-31, 2009): Process Analysis & Project Management Lecture: Read the lecture on General Guidelines for Learning
 
-
Reading Assignment:Operations & Supply Management: Chapters 2A, 3, 4, Text CD PowerPoint Slides & Videos for Assigned Chapters

-Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on pages 81 or 113. Develop a 'one paragraph' answer to the question and submit it to the classroom. If all questions have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a discussion note. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

-Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on pages 53, 81, or 113. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. If all problems have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a homework note. Respond to at least one weekly problem solution (other than your own) in the classroom.

-Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

-Individual Project: Write a statement of work for your individual project plan. The statement of work should be in general terms and include a written narrative giving the project a name, objectives to be achieved by the project, when the project begins and ends, major milestones during the project with associated results or deliverables, how each deliverable will be measured to determine success or failure of the associated milestone, and written reports that will be generated during the project. Submit the statement of work to the classroom for peer and instructor review.

-Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations & Supply Management on pages 45, 77, or 110.and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.  

 Week 3 (Nov. 1-7, 2009) : Process Selection & Design Lecture: Use of Project Concepts in Operations Management      -Reading Assignment: Operations Management for Competitive Advantage Chapters 5, 5A, 6, 6A, Text CD, PowerPoint Slides, & Videos for assigned chapters.

-Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on pages 136, 154, 180, or 201. Develop a 'one paragraph' answer to the question and submit it to the classroom. If all questions have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a discussion note. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

-Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on pages 137, 154, 180, or 202. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. If all problems have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a homework note. Respond to at least one weekly problem solution (other than your own) in the classroom.

-Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

-Individual Project: Write a work breakdown structure statement for your individual project plan. The work breakdown structure should define the hierarchy of project tasks and associated work packages and include a structure showing tasks with associated subtasks. Submit the work breakdown structure statement to the classroom for peer and instructor review.

-Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations & Supply Management on pages 135, 153, 178, or 200   and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.  

Week 4 (Nov. 8-14, 2009): Total Quality Management Lecture: Read the lecture on Process Maturity Levels
-Reading Assignment:
Operations & Supply Management: Chapters 7, 7A, 8, 8A, Text CD PowerPoint Slides & Videos for Assigned Chapters

-Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on page 215, 245, 272, or 300. Develop a 'one paragraph' answer to the question and submit it to the classroom. If all questions have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a discussion note. If all questions have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a discussion note. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

-Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on page 215, 245, 272 or 300. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. If all problems have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a homework note. Respond to at least one weekly problem solution (other than your own) in the classroom.

-Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

-Individual Project: Write an organizational structure for your individual project plan. Present the structure for the project as a pure project, functional project, and matrix project. Show the responsibilities of individuals in the organization, responsibilities of individuals, reporting relationships between individuals for each project structure. Identify the structure to be used and indicate what work will be assigned to each part of the structure. Submit the organizational structure to the classroom for peer and instructor review.

-Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations & Supply Management on page 213, 241, 271, or 296 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.  

Week 5 (Nov. 15-21, 2009): Supply Chain Design Lecture: Supply Chain Perspectives

-Reading Assignment: Operations & Supply Management: Chapters 9, 9A, 10, Text CD PowerPoint Slides & Videos for Assigned Chapter
-
Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on page 323, 348, or 378. Develop a 'one paragraph' answer to the question and submit it to the classroom. If all questions have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a discussion note. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

-Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on page 323, 348, or 378. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. If all problems have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a homework note. Respond to at least one weekly problem solution (other than your own) in the classroom.  

-Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

-Individual Project: Develop a schedule for your individual project plan. Include the tasks, subtasks, and activities shown on the work breakdown structure as they relate to milestones shown in the statement of work. Identify the time required to complete the tasks, subtasks, and activities. Show the sequence of tasks, subtasks, and activities and how they relate to each other including dependencies and precedence relationships. Identify the critical path for the schedule. Submit the schedule to the classroom for peer and instructor review.

-Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations & Supply Management on page 322, 346, or 377 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.  

Week 6 (Nov. 22-28, 2009): Supply Chain Planning Lecture: Read the lecture on Enterprise Management Models

-Reading Assignment: Operations & Supply Management: Chapters 11, 12, 13, 14. Text CD PowerPoint Slides & Videos for Assigned Chapters
-
Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on pages 398, 419, 443, or 465. Develop a 'one paragraph' answer to the question and submit it to the classroom. If all questions have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a discussion note. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

-Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on page 398, 420, or 444. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. If all problems have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a homework note. Respond to at least one weekly problem solution (other than your own) in the classroom.

-Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

-Individual Project: Define resources and resource loading for your individual project plan. Show resources required by each task, subtask, or activity and how resources will be allocated. Provide a time-cost model for expenditure of funds. Submit the resource statement to the classroom for peer and instructor review.

-Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations & Supply Management on pages 397, 419, 443, or 465 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.  

Week 7 (Nov. 29 – Dec. 5, 2009): Supply Chain Management Lecture: Read the lecture on MRP and the Global Economy

-Reading Assignment: Operations & Supply Management: Chapters 15, 16, 17, 18, Text CD PowerPoint Slides & Videos for Assigned Chapters. 
-
Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on pages 505, 537, 578, or 614. Develop a 'one paragraph' answer to the question and submit it to the classroom. If all questions have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a discussion note. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

-Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on pages 505, 538, 578, or 614. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. If all problems have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a homework note. Respond to at least one weekly problem solution (other than your own) in the classroom

-Quiz: Submit a weekly quiz on learning objectives to the instructor for grading and feedback.

-Individual Project: Write a project control statement for your activity project. Indicate how and when project results (deliverables) will be measured, timing and content of graphic and written reports, and action to be taken for deviations in the planned schedule and resource loading. Submit the project control statement to the classroom for peer and instructor review.
-
Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations & Supply Management on pages 499, 535, 574, or 612 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.  

Week 8 (Dec. 6-12, 2009): Scheduling & Theory of Constraints Lecture: Read the lecture on Critical Success Factors in Scheduling People and Products

-Reading Assignment: Operations & Supply Management: Chapters 19, 19A, 20, Text CD PowerPoint Slides & Videos for Assigned Chapters
-
Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on pages 643, 669, or 707. Develop a 'one paragraph' answer to the question and submit it to the classroom. If all questions have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a discussion note. Respond to at least one weekly discussion question answer (other than your own) in the classroom.

-Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on pages 644, 669, or 708. Develop a 'one paragraph' solution for the problem including examples and submit it to the classroom. If all problems have been taken, perform a web search on an assigned topic, write a narrative, and submit it to the classroom as a homework note. Respond to at least one weekly problem solution (other than your own) in the classroom.

-Individual Project: Consolidate material from previous assignments into one project plan document. Include the name of author, course, date, project title, statement of work, work breakdown structure, schedule, organizational structure, resource allocation, and project control information. Submit the completed project plan document to the classroom for peer and instructor review.

-Final Examination: Take the final exam supplied by the instructor to your proctor.

-Lessons Learned: After completing all the assignments, then develop a 'one paragraph' comment on individual course activities during the week. Confirm that the final exam has been taken with a proctor and the Student Opinion Survey form has been completed. The paragraph may include topics that are key points, particularly useful items, or any other information that will be beneficial to the class. Incorporate at least one key term from Operations & Supply Management on pages 642, 667, or 706 and include related examples from your personal life or your work. Submit the lessons learned paragraph to the classroom.  

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2008-2009 Undergraduate Catalog Page 87

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2009-2010 Undergraduate Catalog Page 92

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.
ONLINE NOTE: An attendance report of "P" (present) will be recorded for students who have logged in to the Online classroom at least once during each week of the term. Recording of attendance is not equivalent to participation. Participation grades will be assigned by each instructor according to the criteria in the Grading Policy section of the syllabus.

Park University 2009-2010 Undergraduate Catalog Page 95

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is not demonstrated by answering any questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems 
Analysis                                                                                                                                                                                                                                                   
Outcomes
6, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is not demonstrated by answering any questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is not demonstrated by answering any questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service 
Terminology                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 2 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 1 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 0 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is not demonstrated by answering any questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products 
Concepts                                                                                                                                                                                                                                                   
Outcomes
2, 3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is not demonstrated by answering any questions regarding: (a) focus dimensions in operations management (b) ways to develop new products 
Application                                                                                                                                                                                                                                                
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 2 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 1 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 0 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is not demonstrated by answering any questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
7, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) 
Component                                                                                                                                                                                                                                                  
Outcomes
2, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management 

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Last Updated:9/20/2009 10:03:19 AM