Interviewing: Theories and Practice
Dr. J. Mark Noe
Associate Dean for the School of Arts and Humanities
Monday: 9:00– 11:00 a.m.
2:00 – 3:00 p.m.
Thursday: 2:00 – 3:00 p.m.
9:00– 11:00 a.m.
Other times by
Office Phone: (816)
584-6320 or Laure Christensen (Assistant) (816) 584-6263
Dates of the Semester:
January 10, 2005 – May 6, 2005
Class Session Days:
Class Session Time:
10:10 – 11:25 a.m.
The mission of Park University, an entrepreneurial
institution of learning, is to provide access to academic excellence, which will
prepare learners to think critically, communicate effectively and engage in
lifelong learning while serving a global community.
will be a renowned international leader in providing innovative educational
opportunities for learners within the global society.
Development and analysis of the interviewing process from the viewpoints of
the interviewer and interviewee. Consideration is given to strategies, ethics,
the interview as a management tool, and a broad understanding of the
communication variables involved in the interviewing context. Both practical
and theoretical perspectives are examined.
Stewart and Cash. Interviewing: Principles and
Practices. 10th Edition. Boston, MA: McGraw-Hill, 2003.
To develop an understanding of the interviewing process from the
perspectives of the interviewer and interviewee.
To consider the strategies and ethics involved in the interview.
To develop a broad understanding of the communication variables
underlying the interviewing context.
To acquire the skill of analyzing interviews as both a participant and an
Assessment will be based on attendance, participation, examinations, resume,
and group project.
II 100 points
Resume 25 points
Project 100 points
Participation and Attendance
TOTAL 450 points
450 - 405 = A
404 - 360 = B
359 - 315 = C
314 - 270 = D
Below 270 = F
Classroom Rules of
Academic Honesty is required of all members of a learning community. Hence,
Park will not tolerate cheating or plagiarism on tests, examinations, papers or
other course assignments. Students who engage in such dishonesty may be given
failing grades or expelled from Park.
Plagiarism—the appropriation or imitation of the language or ideas of another
person and presenting them as one’s original work—sometimes occurs through
carelessness or ignorance. Students who are uncertain about proper
documentation of sources should consult their instructors.
Instructors are required to keep attendance records and report absences.
The instructor may excuse absences for cogent reasons, but missed work must be
made up within the term of enrollment. Work missed through unexcused absences
must also be made up within the term of enrollment, but unexcused absences may
carry further penalties. In the event of two consecutive weeks of unexcused
absences in a term of enrollment, the student will be administratively
withdrawn, resulting in a grade of “F”. An Incomplete will not be issued to a
student who has unexcused or excessive absences recorded for a course. Students
receiving Military Tuition Assistance (TA) or Veterans Administration (VA)
educational benefits must not exceed three unexcused absences in the term of
enrollment. Excessive absences will be reported to the appropriate agency and
may result in a monetary penalty to the student. Reports of "F" grade
(attendance or academic) resulting from excessive absence for students receiving
financial assistance from agencies not mentioned above will be reported to the
appropriate agency. Instructor’s Note:
The goal of an attendance policy is to promote quality participation. If
you must miss class because of some school activity or other excused reason,
please notify me in advance at 584-6320. These situations will be considered on
a case-by-case basis.
Resumes and Group
Projects: Resumes and group projects must be typewritten. Your work
should reflect college-level standards (rise to your level of competence).
Paper should be good bond (no onion skin) and 8 ½ x 11. Any paper found to be
plagiarized will receive a zero and may not be rewritten.
Examinations may include any or all of the following: multiple choice,
matching, short identification or definition, fill-in-the-blank, true/false, and
short essay questions. One class period will be allotted for Exams I and II.
Students arriving late will not be allowed to work longer than the designated
period. The final exam is not comprehensive in nature. You are responsible for
lecture information not included in your textbook.
Late Submission of
Course Materials: Deadlines must be met on time. No assignment will
be accepted late without an excuse.
No extra credit work will be assigned or accepted.
You are welcome to drop by my office to discuss project topics or other
concerns. I am willing to read early drafts of your papers if you want my
Guidelines: Park University is
committed to meeting the needs of all students that meet the criteria for
special assistance. These guidelines are designed to supply directions to
students concerning the information necessary to accomplish this goal. It is
Park University’s policy to comply fully with federal and state law, including
Section 504 of the Rehabilitation Act of 1973 and the American with Disabilities
Act of 1990, regarding students with disabilities and, to the extent of any
inconsistency between these guidelines and federal and/or state law, the
provisions of the law will apply. Additional information concerning Park
University’s policies and procedures related to disability can be found on the
Park University web page:
Course Topics, Dates, and
11 Get acquainted, course specifications
13 Dynamics of interviewing: Kahn and Cannell.
Read Chapter 1:
An Introduction to Interviewing and
Read Chapter 2:
On Interpersonal Communication Process.
Read Chapter 4:
Structuring the Interview.
The role of
18 Videotape: Successful
20 Complete videotape: Successful Interviewing.
North and mourn.
25 Inferences and observations.
27 Guest Speaker: Layne Prenger
1 Read Chapter 3: Questions and Their Uses.
preparation guidelines and assignment.
Review for Exam I.
3 Videotape: TBA
8 The ten most dangerous topics in the selection
10 Read Chapter 8: The Employment Interview.
15 Exam I (Chapters 1-4 and additional
Group Projects assigned.
22 Sample selection questions.
Resumes due. (Note: Resumes must be turned in
1 Guest Speaker: TBA
3 Read Chapter 7: The Recruiting Interview.
8 Spring Break
10 Spring Break
15 Read Chapter 9: The Performance Interview.
17 Read Chapter 11: The Counseling
22 Exit interviews in the organization
for Exam II
24 Exam II (Chapters 7-9 & 11, and
29 Return Exam II
Chapter 6: The Survey Interview
31 Guest Speaker: TBA
13 April 5
Group Meetings: Progress reports.
Read Chapter 10: The Persuasive Interview.
12 Read Chapter 12: The Health Care
14 Read Chapter 5: The Probing
be interviewed by the media
19 Group Presentations.
21 Group Presentations.
26 Group Presentations.
17 May 3
Final Exam: 10:10-12:15 a.m.
(The final will
include chapters 5, 6, 10, 12, and
¬¾¾® Career ¬¾¾®
(emphasis on immediate
(emphasis on long-term goals)
Colleges and universities are not designed to be vocational
schools. Unlike trade schools that prepare students for a specific career (e.g.
auto repair, hair dressing), the four-year college/university is dedicated to
educating citizens for social, political, and economic life. Some classes that
may not be perceived as “relevant” (i.e., direct application to a career) are
relevant to the future of the student as an effective member of society. If the
sole emphasis is on “getting a job,” the immediate goal may threaten the broader
issue of what jobs might exist in the future. A person who is narrowly trained
to do a job today may be out of a job tomorrow. Over specialization may result
in the specialty becoming obsolete in the long run. The Communication Theory
and Human Relations graduate is prepared not only for entry-level jobs, but also
has the skills sought for middle management positions. Jobs in human resources,
training and development, staff development, public relations, sales, or
management are potential career choices. Others may choose to pursue additional
study in graduate schools.