CA400 Interviewing:Theory & Practice

for SP 2005

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Interviewing: Theories and Practice


CA 400

Course Title:  Interviewing: Theories and Practice

Semester:  Spring 2005

Faculty Member:  Dr. J. Mark Noe

             Associate Dean for the School of Arts and Humanities

Office:   203 Copley Hall

Office Hours:  Monday:         9:00– 11:00 a.m.

                             Tuesday:          2:00 – 3:00 p.m.

                             Thursday:         2:00 – 3:00 p.m.

                             Friday:             9:00– 11:00 a.m.         

                             Other times by appointment.

Office Phone:  (816) 584-6320 or Laure Christensen (Assistant) (816) 584-6263

Email Address:

Dates of the Semester:  January 10, 2005 – May 6, 2005

Class Session Days:  Tuesday, Thursday

Class Session Time:  10:10 – 11:25 a.m.

Prerequisite(s):  None           

Credit Hours:  3



The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.



Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.


Course Description:  Development and analysis of the interviewing process from the viewpoints of the interviewer and interviewee.  Consideration is given to strategies, ethics, the interview as a management tool, and a broad understanding of the communication variables involved in the interviewing context.  Both practical and theoretical perspectives are examined.


Course Textbook:

Stewart and Cash.  Interviewing: Principles and Practices. 10th Edition.  Boston, MA:  McGraw-Hill, 2003.


Course Objectives:

1.       To develop an understanding of the interviewing process from the perspectives of the interviewer and interviewee.


2.       To consider the strategies and ethics involved in the interview.


3.       To develop a broad understanding of the communication variables underlying the interviewing context.


4.       To acquire the skill of analyzing interviews as both a participant and an observer.


Course Assessment:  Assessment will be based on attendance, participation, examinations, resume, and group project.


Grading Plan:

Exam    I                                              100 points

Exam II                                                100 points

Final Exam                                           100 points

Resume                                                  25 points

Group Project                                      100 points

Participation and Attendance                   25 points

                                    TOTAL            450 points


A numerical grade will be given for each assignment.  Final grades will be determined according to the following scale:   

                                                  450 - 405 = A

                                                  404 - 360 = B

                                                  359 - 315 = C

                                                  314 - 270 = D

                                                  Below 270 = F           


Classroom Rules of Conduct:

Academic Honesty:  Academic Honesty is required of all members of a learning community.  Hence, Park will not tolerate cheating or plagiarism on tests, examinations, papers or other course assignments.  Students who engage in such dishonesty may be given failing grades or expelled from Park.


Plagiarism:  Plagiarism—the appropriation or imitation of the language or ideas of another person and presenting them as one’s original work—sometimes occurs through carelessness or ignorance.  Students who are uncertain about proper documentation of sources should consult their instructors.


Attendance Policy:  Instructors are required to keep attendance records and report absences.  The instructor may excuse absences for cogent reasons, but missed work must be made up within the term of enrollment.  Work missed through unexcused absences must also be made up within the term of enrollment, but unexcused absences may carry further penalties.  In the event of two consecutive weeks of unexcused absences in a term of enrollment, the student will be administratively withdrawn, resulting in a grade of “F”.  An Incomplete will not be issued to a student who has unexcused or excessive absences recorded for a course.  Students receiving Military Tuition Assistance (TA) or Veterans Administration (VA) educational benefits must not exceed three unexcused absences in the term of enrollment.  Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.  Reports of "F" grade (attendance or academic) resulting from excessive absence for students receiving financial assistance from agencies not mentioned above will be reported to the appropriate agency.  Instructor’s Note:  The goal of an attendance policy is to promote quality participation.  If you must miss class because of some school activity or other excused reason, please notify me in advance at 584-6320.  These situations will be considered on a case-by-case basis.


Resumes and Group Projects:  Resumes and group projects must be typewritten.  Your work should reflect college-level standards (rise to your level of competence).  Paper should be good bond (no onion skin) and 8 ½ x 11.  Any paper found to be plagiarized will receive a zero and may not be rewritten.


Examinations:  Examinations may include any or all of the following: multiple choice, matching, short identification or definition, fill-in-the-blank, true/false, and short essay questions.  One class period will be allotted for Exams I and II.  Students arriving late will not be allowed to work longer than the designated period.  The final exam is not comprehensive in nature.  You are responsible for lecture information not included in your textbook.


Late Submission of Course Materials:  Deadlines must be met on time.  No assignment will be accepted late without an excuse.


Extra Credit:  No extra credit work will be assigned or accepted.


Conferences:  You are welcome to drop by my office to discuss project topics or other concerns.  I am willing to read early drafts of your papers if you want my opinion.


Disability GuidelinesPark University is committed to meeting the needs of all students that meet the criteria for special assistance.  These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal.  It is Park University’s policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the American with Disabilities Act of 1990, regarding students with disabilities and, to the extent of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply.  Additional information concerning Park University’s policies and procedures related to disability can be found on the Park University web page:


Course Topics, Dates, and Assignments:


Week              Date                            Assignment                                                    

   1                   January 11                                Get acquainted, course specifications

                                                                        Group interviews.

                        January 13                                Dynamics of interviewing: Kahn and Cannell.

Read Chapter 1: An Introduction to Interviewing and

Read Chapter 2: On Interpersonal Communication Process.

Read Chapter 4: Structuring the Interview.

The role of perception.

Feedback exercise.

Bypassing in the interview.       


    2                  January 18                                Videotape: Successful Interviewing.                  

                        January 20                                Complete videotape: Successful Interviewing.

                                                                        Face the North and mourn.


    3                  January 25                                Inferences and observations.

                        January 27                                Guest Speaker: Layne Prenger


    4                  February 1                               Read Chapter 3: Questions and Their Uses.

Resume preparation guidelines and assignment.

Review for Exam I.                                                      

                        February 3                               Videotape: TBA


   5                   February 8                               The ten most dangerous topics in the selection interview.           

                        February 10                             Read Chapter 8: The Employment Interview.


   6                   February 15                             Exam I (Chapters 1-4 and additional materials.)

                        February 17                             Group Projects assigned.

                                                                        Return Exam I


   7                   February 22                             Sample selection questions.

                        February 24                             Resumes due(Note: Resumes must be turned in on time.)

                                                                        Group Meetings.


   8                   March 1                                   Guest Speaker: TBA

March 3                                   Read Chapter 7: The Recruiting Interview.       


    9                  March 8                                   Spring Break 

                        March 10                                 Spring Break


  10                  March 15                                 Read Chapter 9: The Performance Interview. 

March 17                                 Read Chapter 11: The Counseling Interview.    

Group Meetings.


  11                  March 22                                 Exit interviews in the organization

                                                                        Review for Exam II

                                                                        Interview analysis.

March 24                                 Exam II (Chapters 7-9 & 11, and additional materials.)


  12                  March 29                                 Return Exam II

                                                                        Read Chapter 6: The Survey Interview

March 31                                 Guest Speaker: TBA


    13                April 5                                      Group Meetings: Progress reports.

                        April 7                                      Read Chapter 10: The Persuasive Interview.


    14                April 12                                    Read Chapter 12: The Health Care Interview.

                        April 14                                    Read Chapter 5: The Probing Interview.           

                                                                        How to be interviewed by the media    


    15                April 19                                    Group Presentations.

                        April 21                                    Group Presentations.


     16               April 26                                    Group Presentations.

                        April 28                                    Group Presentations.


     17               May 3                                     Final Exam: 10:10-12:15 a.m.

(The final will include chapters 5, 6, 10, 12, and

  additional materials.)



Faculty’s Educational Philosophy:

            Vocational                    ¬¾¾®        Career               ¬¾¾®       Liberal Arts

            Education                                           Education                                   Education

(emphasis on immediate goals)                                                                     (emphasis on long-term goals)


Colleges and universities are not designed to be vocational schools.  Unlike trade schools that prepare students for a specific career (e.g. auto repair, hair dressing), the four-year college/university is dedicated to educating citizens for social, political, and economic life.  Some classes that may not be perceived as “relevant” (i.e., direct application to a career) are relevant to the future of the student as an effective member of society.  If the sole emphasis is on “getting a job,” the immediate goal may threaten the broader issue of what jobs might exist in the future.  A person who is narrowly trained to do a job today may be out of a job tomorrow.  Over specialization may result in the specialty becoming obsolete in the long run.  The Communication Theory and Human Relations graduate is prepared not only for entry-level jobs, but also has the skills sought for middle management positions.  Jobs in human resources, training and development, staff development, public relations, sales, or management are potential career choices.  Others may choose to pursue additional study in graduate schools.