HC351 Org & Adm of Hlth Care Programs

for F2T 2010

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Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.


HC 351 Org & Adm of Hlth Care Programs


F2T 2010 DL


Wilson, Lesly S.


BS in Occupational Therapy
Master of Public Administration
PhD in Organization and Management

Office Location


Office Hours

9-10 PM Eastern Standard Time Sun-Thurs. (weekends by appointment)

Daytime Phone




Class Days


Class Time


Credit Hours



Management Principles for Health Professionals, Fifth Edition
Joan Liebler and Charles McConnell, Jones and Bartlett Publishers, 2008

ISBN-10: 0763746177 ISBN-13: 9780763746179

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

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Course Description:
HC351 Organization and Administration of Health Care Programs: Structure and implementation of various types of health care organizations and their internal departments, administrative theory; utilization; facilities management; accreditation; strategic planning; decision making theory; medical, nursing, and support staff supply, supervision, and evaluation; financial management; human relations; research and development; organizational culture and change theory; and other internal and external forces. 3:0:3

Educational Philosophy:
The instructor's educational philosophy is one of interactiveness based on lectures, readings, interviews, peer reviews, examinations, internet research, discussions and writings.

Learning Outcomes:
  Core Learning Outcomes

  1. Define terminology and demonstrate general knowledge of the major issues and concepts of administering various forms of health facilities and programs.
  2. Explain the concepts and applications of management techniques utilized in medical facilities.
  3. Compare and contrast the supply and distribution of health professionals and institutions.
  4. Discuss the problems associated with the cost and availability of health care.
  5. Evaluate current and future priorities in the administration of health care in relation to the economy, social issues, ethics, politics, medical science and environmental issues.

Core Assessment:

Class Assessment:

The student will be evaluated by his/her performance on a mid-term examination, a final examination, a term paper and other assignments.


Grading will be as follows: Mid-term = 20 points; final examination = 30 points; term paper = 15 points, assignments = 25 points, and discussion threads= 10 points  = 100 points.

Letter grades as follows:
A = 100 - 90
B = 89 - 80
C = 79 - 70
D = 69 - 60
F = 59 - below

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:

Students will be penalized 1 point  for late submission assignments.   Assignments are considered late submissions if received 24 hours after due date with no prior communication/authorization concerning late submission. 

Classroom Rules of Conduct:

Students are expected to act in a mature and courteous manner in the online course environment.  A review of Netiquette definition http://en.wikipedia.org/wiki/Netiquette and some core rules  http://www.albion.com/netiquette/corerules.html  or posting and email communication is encouraged. Students will come to be prepared for the days lesson.

Course Topic/Dates/Assignments:

Week1 (10/18-24) Objectives & Assignments: 
· Examine the healthcare megatrends in healthcare with identified selected="true" management strategies used to enhance organizational survival.

· Identify the phases of the organizational life cycle the reflects major changes that relate these to the function of management.

· Describe the organizational change process and the managers’ role in organizational change.

Chp. 1 & 2

Introduction and overview

Changing the Scene

Today's Concept of Organizational Management  

Week 2 (10/25-10/31) Objectives & Assignments: 
· Examine the management function of decision making with the importance of participants in the decision making process.

· Describing how to evaluate decision making processes.

· Identify tools and techniques available to aid decision making.

Chp. 3 & 4


Decision Making  

Week 3 (11/1-11/7) Objectives & Assignments:

· Describe the process of organizing with fundamental concepts and principles related to the function of management.

· Examine the importance of staffing and the factors that contribute to employment stability and employee turnover.

· Identify proven employee retention strategies.

Chp. 5 & 6



Week 4 (11/8-14) Objectives & Assignments: 
· Examine the management function of controlling with the essential characteristics of adequate controls.

· Describe the concept of Six Sigma and its place in the management process.

· Describe the concept of Benchmarking and its place in the management process.

Chp. 7 & 8

Directing & Controlling


Week 5 (11/15-21)
Objectives & Assignments:

· Examine the importance of committees and teams in the management process.

· Examine the theories that address present day employee motivation.

· Identify strategies and techniques used in conflict management.

Chp. 9 & 10

Committees & Teams

Adaptation, Motivation, & Conflict Management  


 Week 6 (11/22-28) Objectives & Assignments:
· Examine the manager’s role in training development.

· Identify the effective components of an employee orientation program.

· Describe the components of employee training programs.

Chp. 11 & 12 Training & Development

Authority, Leadership & Authority  

Week 7 (11/29-12/5) Objectives & Assignments:

· Outline the functions of human resources and the functions relate to the role of the manager.

· Examine pertinent areas of legislation that managers should know which influence the manager’s relationship with human resources.

· Examine the components of communication with individuals and in small groups.

 Chp. 13 & 14

Human Resource Management


· Identify commonly encountered barriers to effective communication.

Week 8
(12/6-12) Objectives & Assignments:
· Examine the day to day functions as a manager.

· Identify common manager challenges for the health professional transition into the role of manager.

· Identify common manager challenges when managers other professionals.

Chp. 15 Day to Day Management  


Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2010-2011 Undergraduate Catalog Page 92

Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2010-2011 Undergraduate Catalog Page 92-93

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.
ONLINE NOTE: An attendance report of "P" (present) will be recorded for students who have logged in to the Online classroom at least once during each week of the term. Recording of attendance is not equivalent to participation. Participation grades will be assigned by each instructor according to the criteria in the Grading Policy section of the syllabus.

Park University 2010-2011 Undergraduate Catalog Page 95-96

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .

Term  Paper Rubric


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Last Updated:10/18/2010 11:46:53 PM