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CA 321 Interprsnl Conflict Resolution
Vasquez, Ashley


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

CA 321 Interprsnl Conflict Resolution

Semester

S2J 2011 IN

Faculty

Vasquez, Ashley

Title

Adjunct Instructor of Communication Arts

Degrees/Certificates

Bachelor's Degree in Communication - Park University
Master's Degree in Communication - Park University

Office Location

By Appointment

Office Hours

By Appointment

Daytime Phone

816-694-5442

E-Mail

Ashley.Vasquez@park.edu

Semester Dates

March 14 - May 2

Class Days

-M-----

Class Time

5:30 - 9:50 PM

Credit Hours

3


Textbook:

Cupach, Canary and Spitzberg, Competence in Interpersonal Conflict, Second Edition, Waveland Press. ISBN: 978-1-57766-649-3
Fisher and Ury, Getting to Yes, Second Edition, Penguin Books. ISBN: 978-0-14-015735-2

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
CA321(PC321) Interpersonal Conflict Solution(LL): Presents various strategies for dealing with conflict in a positive manner. Emphasizes the development and practice of skills of listening, assertiveness, problem solving, conflict management and mediation. 3:0:3

Educational Philosophy:
The instructor's educational philosophy is one of interactiveness based on lectures, readings, exams, group projects, writing and more. I will engage each learner in what is referred to as disputatious learning to encourage the lively exploration of ideas, issues and contradictions.

Learning Outcomes:
  Core Learning Outcomes

  1. Demonstrate the positive value of conflict.
  2. Examine the types of responses to conflict and understand one's personal responses.
  3. Provide skill training in the positive resolution of daily interpersonal conflicts.
  4. Investigate the concepts of mutually constructive negotiation.
  5. Study the relationship of communication skills and group process in building positive conflicts.
  6. Identify the communication behaviors that result in more successful outcomes in conflicts


Core Assessment:

CORE ASSESSMENT ASSIGNMENT
Write analytical papers about conflict resolution concepts and a recent or current interpersonal conflicts. 
Select a real conflict situation where you either a participant in the conflict or a closely related observer. Thoroughly analyze the conflict, prepare a plan for conflict management, implement the plan, and evaluate the outcome. This analysis needs to be substantive and reflect mastery of the key learning outcomes of the course. Length and format are determined by your instructor, although papers are typically a minimum of 10 pages and use American Psychological Association (APA) style format. Please use the following structure for your core assessment assignment:

PART 1: INTRODUCTION. Demonstrate the positive value of conflict. Students should describe the conflict situation, including the people involved; focus on observable facts; and describe the valuable opportunities offered by the conflict. Preview the rest of the paper.

PART 2: ASSESSMENT. Demonstrate examination of the types of responses to conflict and understand one’s personal responses. Students should demonstrate course content knowledge by applying textbook principles and course learning materials to assess the conflict. Students are encouraged to use research-based theory and peer-reviewed journal articles in their external research for the papers. Students may want to discuss personal and other perspectives on the conflict, goals, power, conflict styles and tactics.  

PART 3. PLAN AND IMPLEMENTATION. Demonstrate skill training in the positive resolution of daily interpersonal conflicts. Demonstrate investigation of the concepts of getting to yes and getting past no and the value of win-win outcomes. Demonstrate study of the relationship of communication skills and group process in building positive conflicts. Students should demonstrate course content skills by applying textbook principles and course learning materials to plan for resolution or management of the conflict. Students should discuss problem-solving, conflict resolution, mediation, or other conflict management skills they can employ in the specific situation.   

PART 4. EVALUATION OF RESULTS. Demonstrate identification of the communication behaviors that result in more successful outcomes in conflicts. Students should demonstrate course content analysis and evaluation by describing how they implemented new skills, changed previous behaviors, and worked toward resolutions or management of the conflict.

Link to Class Rubric

Class Assessment:
Class assessment is based on examinations, a core assessment assignment, written work and participation in class.

Grading:

900 - 1000 points - A
800 - 899 points - B
700 - 799 points - C
600 - 699 points - D
0 - 599 ponts - F
 
Examinations - 25 percent of total grade
Mid-term exam - a 100-point in-class mid-term exam will be administered during week 4. This test will cover materials from weeks 1-4.
Final exam - a 150-point in-class final exam will be administered during week 8. This test will cover materials from the entire semester.
 
Core Assessment Assignment - 30 percent of total grade
A six-page typed and double-spaced case study paper based on class materials is due week 8 of the course. Cases will be provided to the student. Description of paper project is listed above under core competency. Total points: 300.
 
Written Work - 25 percent of total grade
Weekly Journal - each week, students are required to complete a one- to two-page journal entry about interpersonal conflict topics in relation to real life situations that pertain to the student. Entries will be collected each week at the beginning of class. Total points: 250.
 
Participation - 20 percent of total grade
Participation points will be awarded each week for attendance and active participation in class discussions. Total points: 200.
 

Late Submission of Course Materials:

All course work is expected to be completed on time. If you know you will not be able to complete an assignment before the assignment due date during particular class period, talk to me or email me with at least 24 hours notice and you will be allowed to turn the assignment in late. The instructor must receive all authorized late assignments before the beginning of the next class period to avoid a 20% grade deduction. No assignments will be accepted after two weeks of being late unless arranged with instructor under very special circumstances. ASSIGNMENTS MAY NOT BE EMAILED TO INSTRUCTOR FOR ANY CREDIT.
 
The 24-hour Rule
As mentioned above, anytime you need to schedule an alternative day to turn in an assignment, you must contact me 24 hours prior to the assignment deadline you are trying to avoid. Additionally, if you are dissatisfied with a grade on an assignment, you must wait 24 hours to talk to me about it. There are no exceptions. In case of sudden illness on a day a major assignment is due, you must contact me before the class meets, not after or the next class period.

Classroom Rules of Conduct:

Group Work
Often during the semester we will be working in groups. Get your group members’ phone numbers and call them when you are absent to get notes, assignments, etc. When an activity or assignment is designated as a group activity, collaboration is expected. When an activity is not specifically designated as a group activity you are to be the only individual to work on that assignment. If you collaborate on an activity not designated as a group activity and there is enough evidence of that collaboration to catch my attention you and your collaborators will receive a 0 for that assignment. I will neither ask for, nor accept, any explanations.

Communication Devices
All communication devices must be turned off, or set on silent, during the class session. No phone calls or text messages are to be sent or received without the instructor’s permission. If you are expecting an important message, notify the instructor in advance. You must have permission from the instructor to answer messages during class.

Word Processing
All assignments must be word processed (typed) unless otherwise instructed by professor. Make sure to leave yourself time to print assignments, as they will be counted late if not presented in the typed, printed format at the due time.

Locating Materials
All class materials including lecture notes will be provided at www.parkonline.org. Students are encouraged to check their grades regularly on this site.

Class Cancellations
If class is canceled for any reason, the class period following the canceled class will cover the material that should have been covered on the canceled day. Be sure to check your Park University email for any canceled class information and what to expect when you return after a canceled class.

Instructor Availability
Please feel free to discuss papers, presentations, and any problems you are having. I am available by email at least once per day and often more. Also, I will provide students with a cell phone number to reach me in case of emergencies since I do not have a permanent office. However, abuse of this privilege – forcing me to change my number – will result in limited email contact only in the future.
 
Extra Credit
At various times during the semester, extra credit opportunities will be given. You must have at least a C grade at the time the extra credit is recorded to be able to attempt the extra credit assignment. No extra credit will be allowed during the last two weeks of class.

Student/Teacher Responsibilities
• As a college student you must accept responsibility for your own actions. Reading for class, preparing for tests, completing assignments on time, and contributing to class discussions are the major responsibilities I expect from you as your part of the learning process. 
• My responsibility is to give you my best teaching effort, to create a positive learning climate, and to challenge you.  It takes work from both of us to make this a worthwhile experience. I vow to do my very best for you and if you have any suggestions for improvement, those are welcome in a private setting.
• Additionally, at times we will discuss controversial topics and have people who disagree with each other. You and I both must remember that while each of us has a right to our own opinion, we must respect the right of others to have differing opinions. Calling someone or some idea “stupid” creates a defensive communication climate and hampers the ability of all of us to learn. Think before you criticize. 
• Finally, come talk to me when you have questions, concerns, or suggestions about the class. It is less frustrating for both of us if you ask questions before the assignment is due, rather than after it has affected your performance. Additionally, if someone in the class or I make a comment you are uncomfortable with, please contact me immediately and first. Apologies and policy changes are best handled as soon as possible.

Course Topic/Dates/Assignments:

Tentative Schedule - Subject to Change
Week Topic Reading Assignment Due

Week 1

March 14

 Introduction, Competence-based conflict approaches

Cupach Chapters 1, 2

 

None

Week 2

March 21

 Conflict Messages

Cupach Chapter 3

Fisher Chapter 1

- Journal Entry 1

Week 3

March 28

Conflict Influences, Reactions

Cupach Chapters 4, 5

Fisher Chapter 2

- Journal Entry 2     

Week 4

April 4

Mid-Term Exam Fisher Chapter 3
- Journal Entry 3
- Mid-Term Exam in class

Week 5 

April 11

Conflict Outcomes, Intercultural influences

Cupach Chapters 6, 7

Fisher Chapter 4

 - Journal Entry 4 and 5

Week 6

April 18

Organizational, Family and Intimate Conflicts

Cupach Chapters 8, 9 and 10

Fisher Chapter 5

- Journal Entry 6
Week 7
 
April 25
Mediating Conflicts, Looking toward Future Conflicts Cupach Chapters 11, 12
- Core Competency Paper
- Journal Entry 7
 

Week 8

May 2

Final Exam Final Exam
- Journal Entry 8
- Final Exam in-class

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2010-2011 Undergraduate Catalog Page 92

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2010-2011 Undergraduate Catalog Page 92-93
If you have a question about whether you may or may not be plagiarizing, just ask! There are some significant gray areas in plagiarism and there are no “stupid” questions. It is always safe to side with caution.

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2010-2011 Undergraduate Catalog Page 95-96

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Synthesize information from a variety of sources to demonstrate the positive value of conflict. Use research-based theory and peer-reviewed journal articles to identify seven or more external sources for the papers. Demonstrate the positive value of conflict using text and five or six sources. Fail to make demonstrate the positive value of conflict.  Use opinion-based instead of research-based information. No evidence of synthesizing course information with outside information. 
Analysis                                                                                                                                                                                                                                                   
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Demonstrate course content analysis and evaluation by describing how they implemented new skills.

Analyze conflict behaviors.

Describe how implemented new skills, changed previous behaviors, and worked toward resolutions or management of the conflict



 
Demonstrate identification of the communication behaviors that result in more successful outcomes in conflicts. Fail to analyze communication behaviors appropriately. No attempt to analyze communication behaviors. 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Insightful evaluation of work toward resolutions or management of the conflict using more than five examples. Evaluate progress in conflict management using three or four examples. Fail to analyze personal progress appropriately. Failed to demonstrate personal progress. 
Terminology                                                                                                                                                                                                                                                
Outcomes
5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Discuss personal and other perspectives on the conflict, goals, power, conflict styles and tactics. Demonstrate study of the relationship of communication skills and group process in building positive conflicts. Use some terminology inappropriately. Fail to use course terminology. 
Concepts                                                                                                                                                                                                                                                   
Outcomes
2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Demonstrate course content knowledge by applying textbooks principles and course learning materials to assess the conflict and plan for resolution or management of the conflict. Demonstrate examination of the types of responses to conflict and understand one's personal responses. Fail to describe all concepts appropriately. No attempt to use course concepts appropriately. 
Application                                                                                                                                                                                                                                                
Outcomes
4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Use research-based theory and peer-reviewed journal articles as well as more than five examples to support the application of negotiation theory and practice.

Demonstrates personal knowledge of and skill in managing personal communication style.  Provides at least five examples to demonstrate skill in applying conflict resolution strategies in a variety of settings.



 
Demonstrate investigation of the concepts of nonviolent communication with four or five examples.



 
Use opinion-based instead of research-based information or fewer than four examples. No attempt to apply course principles. 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Describe the conflict situation, including the people involved. Demonstrate skill training in the positive resolution of daily interpersonal conflicts. Inappropriately use of positive resolution of daily interpersonal conflicts. Fail to use positive resolution of daily interpersonal conflicts. 
Component                                                                                                                                                                                                                                                  
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Substantive analysis:  Exceed instructor length requirement and use instructor required (e.g., APA style format. In depth analysis:  10 pages long using APA style format. Some analysis:  Less than 10 pages or unidentified style manual uses. Lacking analysis:  Less than 10 pages and unidentified style manual uses. 
Assess ones own communication strengths and weaknesses and develop action plans to improve weak areas.                                                                                                                                                     
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Describes personal communication strengths and weaknesses with multiple examples and develops action plan derived from research to improve weak areas.



 
Describes personal communication strengths and weaknesses with one or two examples and develops action plan derived from text to improve weak areas. Fails to link action plan to improve weak areas to described weaknesses. Fails to describe personal communication strengths and weaknesses or to develop action plan to improve weak areas. 
Express thoughts and ideas through spoken and written language in a variety of contexts.                                                                                                                                                                   
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Substantive analysis:  Exceed instructor length requirement and use instructor required (e.g., APA style format. In depth analysis:  10 pages long using APA style format. Some analysis:  Less than 10 pages or unidentified style manual uses. Lacking analysis:  Less than 10 pages and unidentified style manual uses. 

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Last Updated:2/8/2011 8:19:27 PM