PO333 Public Management & Leadership

for S2J 2011

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Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.


PO 333 Public Management & Leadership


S2J 2011 DN


Swafford, Anne


Adjunct Professor


B.A. Elementary Education - UMKC
M.P.A. (Organizational Behavior Emphasis) - UMKC
Certified Mediator - N.Y. Institute of Mediation

Office Location

By Appointment

Office Hours

After Class, other times by appointment

Daytime Phone

816-363-7892 or 816-591-2826



Semester Dates

March 16 - May 4, 2011

Class Days


Class Time

5:30 - 9:50 PM

Credit Hours



Managing Human Behavior in Public and Nonprofit Organizations, 2nd edition, by Robert B. Denhardt, Janet V. Denhardt and Maria P. Aristiguesta.  Published by Sage Publications, Copyright 2009.  ISBN 978-1-4129-5667-3.

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

Exercises will be used from the Public Administration Workbook by Mark W. Huddleston and Dennis Dresang.  Students will not be required to purchase this book.
Articles from the journal, Public Administration Review.
Case studies from The Politics of the Administrative Process, 4th edition, by Donald F. Kettl and James W. Fesler.

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.

Course Description:
PO 333 Public Management and Leadership The study of managerial functions, processes, ethics and practices in public organizations. Topics may include: goals, objectives, policies, organizational structures, and decision-making thoery and practice in public organizations. 3:0:3

Educational Philosophy:

Classes will be highly interactive.  Instructor will use lectures, readings, guest speakers, internet, media, individual and group exercises, simulations, case studies and personal assessments.  Primary methods used will be (1) learning by inquiry, reflection, and interaction, (2) learning by experience, and (3) learning by doing.  Discussions and written assignments are designed to develop the student's analytic and critical thinking skills as well as relating knowledge to current events and practical applications in government and nonprofit agencies.

Learning Outcomes:
  Core Learning Outcomes

  1. Understand the difference between management and leadership.
  2. Compare and contrast various theories of management.
  3. Describe ethical concerns for public managers.
  4. Compare and contrast various theories of leadership.
  5. Describe how policies, goals and objectives are related to management.
  6. Describe various decision-making theories.

Core Assessment:

Class Assessment:

Written assignments, class activities, quizzes, midterm and final exams, and special project.


Written assignments ( 30 points each x 7) = 210 points
Attendance and class activities (30 points each  x 8) = 240 points
Quizzes (20 points each x 6) = 120 points
Midterm Exam - 150 points
Final Exam - 150 points
Special Project - 130 points
Extra Credit Work approved by the instructor may result in additional points.
Grading System (1,000 Total Points)
900 - 1,000 points = A
800 - 899 points = B
700 - 799 points = C
600 - 699 points = D
0 - 599 points = F

Late Submission of Course Materials:

Points may be deducted for late assignments.

Classroom Rules of Conduct:

1,  Attend classes regularly and attend the entire sessions.  Activities and exercises are planned for each session for a total of 30 points per session.  If you arrive late to class or leave early, you will very likely miss an activity or exercise worth points you can not make up.
2.  Students are responsible for all material covered in class.
3.  Prepare for class.  Complete the reading and written assignments before each class.  Written assignments are essential in preparing for class activities, quizzes, and exams. 
4.  No portable telephones or pagers are allowed in class except for security or emergency medical personnel.
5.  Personal computers are allowed for notetaking and class activities.  In class use should be limited to these activities only.
6.  All email communication sent by the instructor will be sent to students using Park University email addresses.  Students are expected to check their Park email between classes.
7.  Learning in this class involves sharing of personal experiences and viewpoints.  Differing opinions, approaches to management and leadership, and personal experiences should be respected.
8.  If you have any questions or problems, contact the instructor by phone, email, or before, during or after class.
9.  Tutors are available for students.  If you find the textbooks, written assignments or quizzes difficult to understand, request a tutor from the Academic Support Center on the main campus to meet with you weekly to tutor you. 
10.  There are no excused absences except in extreme cases of illness or family death or required military duty.  Each class missed results in a loss of 30 points for class activities.  If you know you will be missing a lot of classes, consider dropping the course or requesting an incomplete for the class.

Course Topic/Dates/Assignments:

Session 1 - March 16, 2011

Syllabus Review
Introduction to textbook
Chapter 1 - Organizational Behavior
Case Study
PAR Article on Middle Managers
Read the introduction and chapter 1 in the textbook.
Session 2 - March 23, 2011

Chapter 2 - Knowing and Managing Yourself
Personal Assessments
Huddleston Exercise on Job Analysis
Special project assignment - Improving Service Quality (pages 400 401)
Read chapters 1 and 2.  Complete written assignment.
Session 3 - March 30, 2011

Chapter 5 - Decision Making
Decision Tree exercise
Case study

Read chapter 5. 
Complete written assignment
Session 4 - April 6, 2011

Jerzy Hauptman Lecture at KC Public Library
Chapter 7 - Leadership
Chapter 8 - Organizational Politics
Midterm Exam

Read chapters 7 and 8.
Complete written assignment
Study for midterm exam.


Session 5 - April 13, 2011

Chapter 3 - Creativity
Chapter 6 - Motivation
Chapter 9 - Communication
Skill practice.

Read chapters 3,6, and 9.
Complete written assignments.
Session 6 - April 20, 2011

Chapter 10 - Groups and Teams
Chapter 11 - Managing Conflict
Skill practice
Huddleston - Designing Organizations Exercise

Read chapters 10 and 11.
Complete written assignment.
Session 7 - April 27, 2011

Speakers on Policy Network
Chapter 12 - Organizational Change
Chapter 13 - Representing the organization
Case study
Special project due.
Read chapters 12 and 13.
Complete written assignments.
Complete special project on pages 400-401.
Session 8 - May 4, 2011

Chapter 4 - Stress
Chapter 14 - Managing Behavior
Final Exam (Case Study)
Read chapters 4 and 14.  Complete written assignments.

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2010-2011 Undergraduate Catalog Page 92

Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2010-2011 Undergraduate Catalog Page 92-93

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2010-2011 Undergraduate Catalog Page 95-96

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .


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Last Updated:3/7/2011 12:53:44 PM