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PC 321 Interpersonal ConflictResolution
Brooks, Shea


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

PC 321 Interpersonal ConflictResolution

Semester

U1A 2010 BE

Faculty

Brooks, Shea

Title

Adjunct Faculty

Degrees/Certificates

B.S. Psychology
M.A. Communication Studies

Office Hours

By appointment

Other Phone

512-964-2767

E-Mail

shea.brooks@park.edu

sbrooks42n@gmail.com

Semester Dates

June 7, 2010 - July 30, 2010

Class Days

-M-W---

Class Time

8:00 - 10:40 PM

Credit Hours

3


Textbook:
Managing Conflict Through Communication (4th Edition) by R.A. Abigail & D. D. Cahn

Textbooks can be purchased through the MBS bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
PC321(CA321)LL Interpersonal Conflict Resolution(LL): Presents various strategies for dealing with conflict in a positive manner. Emphasizes the development and practice of skills of listening, assertiveness, problem solving, conflict management and mediation. 3:0:3

Educational Philosophy:
We learn through our interactions. We remember when we engage all of our senses. I believe in creating an environment of mutual learning in the classroom. Your participation in the classroom is an essential element in the learning process.

Learning Outcomes:
  Core Learning Outcomes

  1. Demonstrate the positive value of conflict.
  2. Examine the types of responses to conflict and understand one's personal responses.
  3. Provide skill training in the positive resolution of daily interpersonal conflicts.
  4. Investigate the concepts of mutually constructive negotiation.
  5. Study the relationship of communication skills and group process in building positive conflicts.
  6. Identify the communication behaviors that result in more successful outcomes in conflicts


Core Assessment:

Write analytical papers about conflict resolution concepts and a recent or current interpersonal conflicts. Select a real conflict situation where you either a participant in the conflict or a closely related observer. Thoroughly analyze the conflict, prepare a plan for conflict management, implement the plan, and evaluate the outcome. This analysis needs to be substantive and reflect mastery of the key learning outcomes of the course. Length and format are determined by your instructor, although papers are typically a minimum of 10 pages and use American Psychological Association (APA) style format. Please use the following structure for your core assessment assignment:

PART 1: INTRODUCTION. Demonstrate the positive value of conflict. Students should describe the conflict situation, including the people involved; focus on observable facts; and describe the valuable opportunities offered by the conflict. Preview the rest of the paper.

PART 2: ASSESSMENT. Demonstrate examination of the types of responses to conflict and understand one’s personal responses. Students should demonstrate course content knowledge by applying textbook principles and course learning materials to assess the conflict. Students are encouraged to use research-based theory and peer-reviewed journal articles in their external research for the papers. Students may want to discuss personal and other perspectives on the conflict, goals, power, conflict styles and tactics.  

PART 3. PLAN AND IMPLEMENTATION. Demonstrate skill training in the positive resolution of daily interpersonal conflicts. Demonstrate investigation of the concepts of getting to yes and getting past no and the value of win-win outcomes. Demonstrate study of the relationship of communication skills and group process in building positive conflicts. Students should demonstrate course content skills by applying textbook principles and course learning materials to plan for resolution or management of the conflict. Students should discuss problem-solving, conflict resolution, mediation, or other conflict management skills they can employ in the specific situation.   

PART 4. EVALUATION OF RESULTS. Demonstrate identification of the communication behaviors that result in more successful outcomes in conflicts. Students should demonstrate course content analysis and evaluation by describing how they implemented new skills, changed previous behaviors, and worked toward resolutions or management of the conflict.

Link to Class Rubric

Class Assessment:

  1. Attendance
  2. Theory Presentations: Individual or group presentations
    • 15 - 30 minutes long
    • Explain Theory
    • Show video clips to demonstrate theory
    • Lead class discussion in how the clips demonstrate/apply to theory
    • Handouts: One page summary + reference page with at least 3 scholarly journal articles
  3. Journal Entries:
    • Use conflict scenes from conflict movie to apply concepts and/or theories learned that week in class.
    • APA formatting: Must be typed, double spaced with 12 point font.
    • Must be a minimum of 3 pages.
    • Include:
      • description of conflict
      • brief summary of concept and/or theory
      • application of concept and/or theory to conflict
      • positive value of conflict
      • personal response to conflict
  4. Quizzes: Each quiz contains 10 multiple choice questions from the readings
  5. Mediation Skit: Group project in which the group
    • creates a conflict scenario
    • uses narration to fully inform the audience of the internal thought processes
    • uses mediation process to work through the conflict
    • can be recorded and shown as a clip
    • 10 - 20 minutes long
  6. Core Assessment Research Paper: see core assessment
  7. Final Exam: Comprehensive exam that includes short answer, multiple choice, matching, and fill in the blank questions


Grading:

 Attendance: 15 @ 10 points
 150
 Theory Presentation
 100
 Journal Entries: 5 @ 20 points
 100
 Quiz: 5 @ 50
 250
 Mediation Skit
 100
 Core Assessment Research Paper
 200
 Final Exam
 100
 Total  1000

 Points  Letter Grade
 900 - 1000
 A
 800 - 899
 B
 700 - 799
 C
 600 - 699
 D
    0 - 599
 F

Late Submission of Course Materials:
Late work will receive a 10% penalty for each day late. Late work will not be accepted after 5 days.

Classroom Rules of Conduct:
Discussions occur best in an atmosphere of respect and courtesy. Please turn off cell phones and pagers when entering the classroom.

Course Topic/Dates/Assignments:

 Date   Have read by class
Monday
June 7
Class Introductions, Theory Assignments, Mediation Skit Assignments, Communication Basics

Wednesday
June 9
Communication Basics
 
Monday
June 14
Conflict, Process view of Conflict
Psychodynamic Theory Presentation
Ch 1 & 2
pages 213-216
Wednesday
June 16
Conflict Movie
W2 Journal Entry (Ch 1 & 2, Psychodynamic Theory)
 
Monday
June 21
Conflict Communication, S-TLC System
Attribution Theory Presentation
W2 Journal Entry Due
Ch 3 & 4
pages 216-218
Wednesday
June 23
Quiz (Ch 1 & 2)
Conflict Movie
W3 Journal Entry (Ch 3 & 4, Attribution Theory)
 
Monday
June 28
Negotiation, Conflict Climate
Uncertainty Theory Presentation
W3 Journal Entry Due
Ch 5 & 6
pages 218-220
Wednesday
June 30
Quiz (Ch 3 & 4)
Conflict movie
W4 Journal Entry (Ch 5 & 6, Uncertainty Theory)
 
Monday
July 5
Managing Stress & Anger
Social Exchange Theory Presentation
W4 Journal Entry Due
Ch 7 & 8
pages 220-224
Wedneday
July 7
Quiz (Ch 5 & 6)
Conflict movie
W5 Journal Entry (Ch 7 & 8. Social Exchange Theory)
 
Monday
July 12
Managing Face, Forgiveness
Systems Theory Presentation
W5 Journal Entry Due
Ch 9 & 10
pages 224-225
Wednesday
July 14
Quiz (Ch 7 & 8)
Conflict movie
W6 Journal Entry (Ch 9 & 10, Systems Theory)
 
Monday
July 19
Mediation Skits
Critical Thinking or Ripeness Theory Presentation
W6 Journal Entry Due
Ch 11 & 15
Wednesday
July 21
Quiz (Ch 9 & 10)
Computer Lab
 
Monday
July 26
Final Exam Review
Work Day
 
Wednesday
July 28
Final Exam
Core Assessment Research Paper Due
 

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life.   Park University 2009-2010 Undergraduate Catalog Page 92

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. Park University 2009-2010 Undergraduate Catalog Page 92

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2009-2010 Undergraduate Catalog Page 95

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Synthesize information from a variety of sources to demonstrate the positive value of conflict. Use research-based theory and peer-reviewed journal articles to identify seven or more external sources for the papers. Demonstrate the positive value of conflict using text and five or six sources. Fail to make demonstrate the positive value of conflict.  Use opinion-based instead of research-based information. No evidence of synthesizing course information with outside information. 
Analysis                                                                                                                                                                                                                                                   
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Demonstrate course content analysis and evaluation by describing how they implemented new skills.
Analyze conflict behaviors.
Describe how implemented new skills, changed previous behaviors, and worked toward resolutions or management of the conflict

 
Demonstrate identification of the communication behaviors that result in more successful outcomes in conflicts. Fail to analyze communication behaviors appropriately. No attempt to analyze communication behaviors. 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Insightful evaluation of work toward resolutions or management of the conflict using more than five examples. Evaluate progress in conflict management using three or four examples. Fail to analyze personal progress appropriately. Failed to demonstrate personal progress. 
Terminology                                                                                                                                                                                                                                                
Outcomes
5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Discuss personal and other perspectives on the conflict, goals, power, conflict styles and tactics. Demonstrate study of the relationship of communication skills and group process in building positive conflicts. Use some terminology inappropriately. Fail to use course terminology. 
Concepts                                                                                                                                                                                                                                                   
Outcomes
2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Demonstrate course content knowledge by applying textbooks principles and course learning materials to assess the conflict and plan for resolution or management of the conflict. Demonstrate examination of the types of responses to conflict and understand one's personal responses. Fail to describe all concepts appropriately. No attempt to use course concepts appropriately. 
Application                                                                                                                                                                                                                                                
Outcomes
4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Use research-based theory and peer-reviewed journal articles as well as more than five examples to support the application of negotiation theory and practice.
Demonstrates personal knowledge of and skill in managing personal communication style.  Provides at least five examples to demonstrate skill in applying conflict resolution strategies in a variety of settings.

 
Demonstrate investigation of the concepts of nonviolent communication with four or five examples.

 
Use opinion-based instead of research-based information or fewer than four examples. No attempt to apply course principles. 
Whole Outcome                                                                                                                                                                                                                                              
Outcomes
3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Describe the conflict situation, including the people involved. Demonstrate skill training in the positive resolution of daily interpersonal conflicts. Inappropriately use of positive resolution of daily interpersonal conflicts. Fail to use positive resolution of daily interpersonal conflicts. 
Component Outcome                                                                                                                                                                                                                                          
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Substantive analysis:  Exceed instructor length requirement and use instructor required (e.g., APA style format. In depth analysis:  10 pages long using APA style format. Some analysis:  Less than 10 pages or unidentified style manual uses. Lacking analysis:  Less than 10 pages and unidentified style manual uses. 
Assess ones own communication strengths and weaknesses and develop action plans to improve weak areas.                                                                                                                                                     
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Describes personal communication strengths and weaknesses with multiple examples and develops action plan derived from research to improve weak areas.

 
Describes personal communication strengths and weaknesses with one or two examples and develops action plan derived from text to improve weak areas. Fails to link action plan to improve weak areas to described weaknesses. Fails to describe personal communication strengths and weaknesses or to develop action plan to improve weak areas. 
Express thoughts and ideas through spoken and written language in a variety of contexts.                                                                                                                                                                   
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Substantive analysis:  Exceed instructor length requirement and use instructor required (e.g., APA style format. In depth analysis:  10 pages long using APA style format. Some analysis:  Less than 10 pages or unidentified style manual uses. Lacking analysis:  Less than 10 pages and unidentified style manual uses. 

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Last Updated:5/7/2010 11:13:12 AM