HC461 The Hospital and the Community

for F2B 2010

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Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.


HC 461 The Hospital and The Community


F2B 2010 BL


Oliver, Maria


Adjunct Faculty


BS in Health Care Services Administration

Office Location


Office Hours

Available from 6:00 pm - 9:00 pm MST Mon.-Fri. and Weekends from 1:00-5:00 pm

Daytime Phone

(915) 539-2787




Semester Dates

October 18, 2010 - December 12, 2010

Class Days


Class Time

5:00 - 7:30 pm

Credit Hours



Health for All, Making Community Collaboration Work, Howard Greenwald and William Beery, Health Administration Press, 2002. ISBN: 978-1-56793-180-8

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:
APA, 6th Version

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.

Course Description:
HC461 The Hospital and the Community: Issues specific to the organization and administration of hospitals, their scope of services in relation to community need, and relationships with community health care services. Topics covered dealing with the unique aspects of administration of hospitals and internal departments include improvement of organizational performance, personnel productivity, strategic planning, cost containment, materials management, image in the community, medical staff recruitment, patient census and utilization of services and contracting for services from external suppliers. 3:0:3

Educational Philosophy:
Educational philosophy is based on interactiveness through lectures, readings, classroom discussions, examinations and writings.

Learning Outcomes:
  Core Learning Outcomes

  1. Students will explain the governing bodies of hospitals.
  2. Students will justify the role of the hospital in and to its community.
  3. Students will compare and contrast the various departments and ancillary services of the hospital.
  4. Students will integrate concepts such as organizations, personnel and professional relationships, strategic planning, cost containment and other factors in the improvement of the organization's performance.

  Instructor Learning Outcomes
  1. Students will differentiate between internal and external assessments and the importance for strategic planning.
  2. Students will have an understanding of quality care issues and the importance of communication in hospital organizations.
  3. Competent use of APA in the development of all written papers.
  4. Competency in public speaking and oral presentations.
Core Assessment:

Class Assessment:
Classroom discussions, written discussion questions, fostering relationship paper, research paper and research presentations, and mid-term and final examinations.




Discussion Questions

100 Points

Mid-Term Exam

100 Points

Fostering Relations Paper

100 Points

Research Paper

200 Points

Research Presentation

200 Points

Final Examination




Total Possible Points

1000 Points

F=590 and below

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:
Students are responsible for ensuring timely submission of their coursework.  If circumstances arise, it is the student's responsibility to discuss the issues ahead of time with the instructor.  Syllabus assignments will be considered late if submitted 24 hours after the due date.  Work submitted late will be deducted one (1) point for each day for up to five (5) days past the due date.  Syllabus assignments are ultimately the responsibility of the student.

Classroom Rules of Conduct:
Students will act in a mature and appropriate manner at all times.  Students will arrive on time for class, are expected to stay the whole class, and will be prepared for the lesson as outlined. Cell phones will be turned off.

Course Topic/Dates/Assignments:

Week One
Administrative announcements, discussion of course objectives to include an overview of whole systems thinking of the organization, relationships, costs and performance improvement, course requirements and introductory comments. Discussion of APA format and research requirements.
Part 1: Collaboration Past and Present – Chapter 1: The Promise of Collaboration. (Learning objectives 3 and 4)

Part 1: Collaboration Past and Present – Chapter 2: Health Systems and Community Health: Tradition and Innovation. Students will discuss the role of the hospital in and to its community. Special attention will be paid to Governing bodies of the hospital. Students will discuss the various cases studies listed in the book and identify type of therapy applied.. (Learning objectives 1, 2, 3)

Assign research topics.

Week Two:
Part 1: Collaboration Past and Present – Chapter 3: Partnership Challenges. Discussion will center on the challenges and potential issues in collaborations/partnerships. The student will be able to discern the pros and cons of diversity in collaborations as well as in hospital organizations. (Learning objectives 1-4).

Part II: A Case Study: The Mutual Partnerships Coalition (MPC) – Chapter 4: An Ambitious Partnership: The Mutual Partnership Coalition. Students will be prepared to discuss the goal of the MPC and the concept to be used with the community. (Learning objectives 1-4)

Week Three
Discussion questions due this week. Questions provided on 10/28/10 for submission on 11/2/10 via eCompanion Drop Box.
Part II: A Case Study: The Mutual Partnerships Coalition – Chapter 5: A Case Study in Conflict. Students will be prepared to discuss what happened in the team dynamic approach. Conflict is a fact of life – students will address issues on personnel and professional relationships and the impact to organizations/partnerships. (Learning objectives 3 and 4).

Part II: A Case Study: The Mutual Partnerships Coalition – Chapter 6: Project Outcomes. Students will focus on the evaluation aspect and the impact for continued success. Students will be prepared to discuss the method used to gather and analyze data. (Learning objectives 1-4).

Week Four
11/9/10 – Mid-Term Review. Class will focus on overview of Chapters 1-6.

11/11/10 – Mid-term examination. In addition to the test, students will develop a 5-page paper on the importance of fostering relationships. Specifically, the students will focus on their own organizations and assess their respective departments to determine involvement by management and how management fosters relationships. Paper is due Week Five, 11/18/10.

Week Five
11/16/10 – Mid-term exam answer discussion. Part III: Lessons Learned – Chapter 7: Assessing Accomplishments: Traditional and Non-Traditional Approaches to Evaluation and Part III: Lessons Learned Chapter 8: Collaboration Intervention: Challenges and Triumphs. Students will close out the MPC case and discuss lessons learned. (Learning objectives 1-4).

11/18/10 – Strategic Planning. Focus will be on the importance of strategic planning to the organization. Students will discuss the phases for strategic planning and will develop their own strategies in class for a organization provided by the instructor. (Learning objectives 3 and 4).
Fostering Relations Paper Due Today students will submit via eCompanion Drop Box.

Week Six
11/23/10 – Organizational performance, productivity, cost containment will be discussed. Students will be prepared to discuss the importance of the organization’s performance to remain competitive. (Learning objectives 4 and 5)

11/25/10 – Discuss the impact of the Joint Commission on the organization’s performance. In addition, students will research the local community regarding the impact of the Paul Foster School of Medicine and the proposed Pediatric Specialty Hospital. Students will need to bring articles on the status of each entity, costs, and the human resources impact to the organizations and community.
Students' research paper due today - submit via eCompanion Drop Box.

Week Seven
11/30/10 – Research Presentations
12/2/10 – Research Presentations

Week Eight
12/7/10 – Final Examination Review, Synthesis of course objectives
12/9/10 – Final Examination

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2010-2011 Undergraduate Catalog Page 92

Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2010-2011 Undergraduate Catalog Page 92-93

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2010-2011 Undergraduate Catalog Page 95-96

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .

Additional Information:

The research paper will be between 7-10 pages, excluding the title and reference page.  An Abstract will be required.  Your paper will conform with the 6th Version of the APA.  Your paper will use a minimum of 4 peer reviewed resources.  Citations are expected in your paper.  Plagiarism will not be tolerated.


The research presentation will be a 15-20 PowerPoint Slide presentation based on your findings.  The student will provide a handout for the instructor and students.


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Last Updated:9/30/2010 5:11:24 PM