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MG 375 Production & Operations Mgmt
Brennan, Martin J.


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

MG 375 Production and Operations Management

Semester

F2T 2010 DLA

Faculty

Brennan, Martin J.

Title

Adjunct Faculty

Degrees/Certificates

B.S. Industrial Technology
M.A. Computer Resource and Information Management
Six Sigma Black Belt

Office Location

Cibolo, TX

Office Hours

1730 to 2100 CST Monday through Friday

Other Phone

830 765-0000  If I don't answer, leave message and I'll call back

E-Mail

Martin.Brennan@Park.edu

Semester Dates

18 Oct to 12 Dec 2010

Class Days

TBA

Class Time

TBA

Prerequisites

Pre-requisites: MA120, FI360, MG352 or equivalents

Credit Hours

3


Textbook:


Required Text: Operations & Supply Management (with Student DVD Rom) 12th Edition

Author: F. Robert Jacobs, Richard B. Chase, and Nicholas J. Aquilano 

ISBN:13 9780077228934

Order Texts at: http://direct.mbsbooks.com/park.htm

 

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.
Advising - Park University would like to assist you in achieving your educational goals. Please contact your Campus Center for advising or enrollment adjustment information.
Online Classroom Technical Support - For technical assistance with the Online classroom, email helpdesk@parkonline.org or call the helpdesk at 866-301-PARK (7275). To see the technical requirements for Online courses, please visit the http://parkonline.org website, and click on the "Technical Requirements" link, and click on "BROWSER Test" to see if your system is ready.
FAQ's for Online Students - You might find the answer to your questions here.


Course Description:
Study of the design, planning and operations and control of manufacturing processes, material management, inventory quality control systems, work measurement and production standards. Pre-requisites: MA120, FI360, MG352 or equivalents. 3:0:3

Educational Philosophy:

To make the coursework interesting by making the learning environment interactive; to make the subject more understandable by relating principles and topics to local and global real-world examples; to enhance instruction through practical case studies, projects, and demonstrations.  

Learning Outcomes:
  Core Learning Outcomes

  1. Define the term “operations management.”
  2. List four types of focus dimensions used in operations management.
  3. List three ways to develop new products.
  4. List three types of processes.
  5. Define the term “service” in relation to operation management.
  6. Explain the use or purpose for business process reengineering.
  7. Describe the cycle of product quality.
  8. Explain the term “material requirements planning” (MRP).


  Instructor Learning Outcomes
  1. Describe the concept of Mass Customization
  2. Define Project Management
  3. Explain Little's Law
  4. List 5 key principles of Lean
Core Assessment:

All Park University courses must include a core assessment that measures the course's Core Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. 

For this course, the core assessment is a Comprehensive Final Examination to be administered in all sections of MG 375. This exam is worth at least 30 percent of the student's final grade and will test students' mastery of the Core Learning Outcomes (as listed on this syllabus) through definitions, essay, and/or multiple choice questions. 

This core assessment is a CLOSED BOOK, CLOSED NOTES comprehensive examination that must be administered and proctored in the classroom and may not be given as a take-home examination. Students should not have access to the exam or its questions before it is administered. The duration of the exam can be no longer than two hours. 

No computers, or materials other than a writing instrument and a calculator without text functions, and communication may be used for the exam; this applies to all students, regardless of whether the exam is for on-line or face-to-face students. Completion of the exam is strictly individual; students may not work in groups to complete the exam.

Link to Class Rubric

Class Assessment:

 

MG375 - Assignment Point Schedule

Assignment 

Due Date

Points per Week

Total Points In Course

Submitting an answer to a discussion question

End of the week (weeks 1-8)

1

8

Responding to a submitted discussion question (other than your own)

End of the week (weeks 1-8)

1

8

Submitting answers to a homework problem

End of the week (weeks 1-8)

1

8

Responding to a submitted homework question (other than your own)

End of the week (weeks 1-8)

1

8

Submitting a project assignment

End of the week (weeks 2-7)

2

12

Compiling and submitting a complete and integrated project document

End of the week (week 8)

4

4

Submitting answers to a quiz

End of the week (weeks 2-7)

2

12

Submitting a lessons learned assignment

End of the week (weeks 1-8)

1

8

Completing a proctored final exam

End of the week (week 8)

32

32

Total

100

Grading:

 

MG375 - Points To Grade Schedule

Grade

Points

Percent

A

90 points or higher

90 to 100%

B

80 to 89 points

80 to 89 %

C

70 to 79 points

70 to 79 %

D

60 to 69 points

60 to 69 %

F

59 or fewer points

59 or less %

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:

Each week's work must be completed by the end of that week (Midnight MST on Sunday).  Assignments received after this time will only receive half credit.  Assignments received more than a week late will not receive any credit.  A verifiable emergency is the only exception to this policy.

Classroom Rules of Conduct:

All students are expected to follow the rules for acceptable conduct and good manners.  Any student, who does not adhere to these guidelines will be excused from class and reported to the proper authorities

Course Topic/Dates/Assignments:

Assignment Summary
 

Week 1: Operations Strategy & Managing Change

Overview & Introductions: Review the syllabus, course policies, and assignment schedule. Write a paragraph about yourself and submit it to the classroom.

Lecture: Read the lecture on Historical Development of Operations Management

Reading Assignment: Operations & Supply Management:Chapters 1, 2, Supplement A, Supplement B, Text CD PowerPoint Slides & Videos for Assigned Chapters & Supplement

Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on pages 19, 31, or 736.  Following the instructor's instructions for formatting, develop a 'one paragraph' answer to the question and submit it to the classroom. Similarly, respond to others as outlined in the rubric above to maximize our discussion, help your fellow student and earn full points.  
 

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on pages 32.  Following the instructor's instructions, develop a solution for the problem and submit it to the classroom.   Using the same amount of detail and formatting, respond to a different problem solved by another student showing all work.
 
Individual Project: Review possibilities for an individual project. During the course you will be developing a project plan for an activity with which you are familiar. You should choose a simple activity from your personal life or one at work. The activity should have a definite beginning, a definite completion point, milestones to be achieved, and resources to be applied. The project must involve more than one person. 

Week 2: Process Analysis & Project Management

Lecture: Read the lecture on General Guidelines for Learning

Reading Assignment:Operations & Supply Management: Chapters 2A, 3, 4, Text CD PowerPoint Slides & Videos for Assigned Chapters

Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on pages 81 or 113. Following the instructor's instructions for formatting, develop a 'one paragraph' answer to the question and submit it to the classroom. Similarly, respond to others as outlined in the rubric above to maximize our discussion, help your fellow student and earn full points.  
 

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on pages 53, 81, or 113.  Following the instructor's instructions, develop a solution for the problem and submit it to the classroom.   Using the same amount of detail and formatting, respond to a different problem solved by another student showing all work.
 
Quiz: to assess your comprehension of the concepts for this week, a quiz on learning objectives.

Individual Project: Write a statement of work for your individual project plan. The statement of work should be in general terms and include a written narrative giving the project a name, objectives to be achieved by the project, when the project begins and ends, major milestones during the project with associated results or deliverables, how each deliverable will be measured to determine success or failure of the associated milestone, and written reports that will be generated during the project.

Week 3: Process Selection & Design

Lecture: Use of Project Concepts in Operations Management

Reading Assignment:Operations Management for Competitive AdvantageOperations & Supply Management Chapters 5, 5A, 6, 6A, Text CD PowerPoint Slides & Videos for Assigned Chapters


Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on pages 136, 154, 180, or 201. Following the instructor's instructions for formatting, develop a 'one paragraph' answer to the question and submit it to the classroom. Similarly, respond to others as outlined in the rubric above to maximize our discussion, help your fellow student and earn full points.  
 

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on pages 137, 154, 180, or 202.  Following the instructor's instructions, develop a solution for the problem and submit it to the classroom.   Using the same amount of detail and formatting, respond to a different problem solved by another student showing all work.
 
Quiz: to assess your comprehension of the concepts for this week. A quiz on learning objectives

 Individual Project: Write a work breakdown structure statement for your individual project plan. The work breakdown structure should define the hierarchy of project tasks and associated work packages and include a structure showing tasks with associated subtasks.

Week 4: Total Quality Management

Lecture: Read the lecture on Process Maturity Levels

Reading Assignment:Operations & Supply Management: Chapters 7, 7A, 8, 8A, Text CD PowerPoint Slides & Videos for Assigned Chapters 

Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on page 215, 245, 272, or 300. Following the instructor's instructions for formatting, develop a 'one paragraph' answer to the question and submit it to the classroom. Similarly, respond to others as outlined in the rubric above to maximize our discussion, help your fellow student and earn full points.  

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on page 215, 245, 272 or 300. Following the instructor's instructions, develop a solution for the problem and submit it to the classroom.   Using the same amount of detail and formatting, respond to a different problem solved by another student showing all work.
 
Quiz: to assess your comprehension of the concepts for this week. A quiz on learning objectives

Individual Project: Write an organizational structure for your individual project plan. Present the structure for the project as a pure project, functional project, and matrix project. Show the responsibilities of individuals in the organization, responsibilities of individuals, reporting relationships between individuals for each project structure. Identify the structure to be used and indicate what work will be assigned to each part of the structure.

Week 5: Supply Chain Design

Lecture: Supply Chain Perspectives

Reading Assignment: Operations & Supply Management Chapters 9, 9A, 10, Text CD PowerPoint Slides & Videos for Assigned Chapters

Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on page 323, 348, or 378.  Following the instructor's instructions for formatting, develop a 'one paragraph' answer to the question and submit it to the classroom. Similarly, respond to others as outlined in the rubric above to maximize our discussion, help your fellow student and earn full points.  

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on page 323, 348, or 378.  Following the instructor's instructions, develop a solution for the problem and submit it to the classroom.   Using the same amount of detail and formatting, respond to a different problem solved by another student showing all work.

Quiz: to assess your comprehension of the concepts for this week. A quiz on learning objectives

Individual Project: Develop a schedule for your individual project plan. Include the tasks, subtasks, and activities shown on the work breakdown structure as they relate to milestones shown in the statement of work. Identify the time required to complete the tasks, subtasks, and activities. Show the sequence of tasks, subtasks, and activities and how they relate to each other including dependencies and precedence relationships. Identify the critical path for the schedule.

Week 6: Supply Chain Planning

Lecture: Read the lecture on Enterprise Management Models

Reading Assignment: Operations & Supply Management Chapters 11, 12, 13, 14. Text CD PowerPoint Slides & Videos for Assigned Chapters

Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on pages 398, 419, 443, or 465.  Following the instructor's instructions for formatting, develop a 'one paragraph' answer to the question and submit it to the classroom. Similarly, respond to others as outlined in the rubric above to maximize our discussion, help your fellow student and earn full points.  
 
Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on page 398, 420, or 444.  Following the instructor's instructions, develop a solution for the problem and submit it to the classroom.   Using the same amount of detail and formatting, respond to a different problem solved by another student showing all work.

Quiz: to assess your comprehension of the concepts for this week. A quiz on learning objectives

Individual Project: Define resources and resource loading for your individual project plan. Show resources required by each task, subtask, or activity and how resources will be allocated. Provide a time-cost model for expenditure of funds.

Week 7: Supply Chain Management

Lecture: Read the lecture on MRP and the Global Economy

Reading Assignment:Operations & Supply Management Chapters 15, 16, 17, 18, Text CD PowerPoint Slides & Videos for Assigned Chapters.

Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on pages 505, 537, 578, or 614.  Following the instructor's instructions for formatting, develop a 'one paragraph' answer to the question and submit it to the classroom. Similarly, respond to others as outlined in the rubric above to maximize our discussion, help your fellow student and earn full points.  
 
 
Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on pages 505, 538, 578, or 614. Following the instructor's instructions, develop a solution for the problem and submit it to the classroom.   Using the same amount of detail and formatting, respond to a different problem solved by another student showing all work.

Quiz: to assess your comprehension of concepts for this week, a quiz on learning objectives.

Individual Project: Write a project control statement for your activity project. Indicate how and when project results (deliverables) will be measured, timing and content of graphic and written reports, and action to be taken for deviations in the planned schedule and resource loading.

Week 8: Scheduling & Theory of Constraints

Lecture: Read the lecture on Critical Success Factors In Scheduling People and Products

Reading Assignment: Operations & Supply Management Chapters 19, 19A, 20, Text CD PowerPoint Slides & Videos for Assigned Chapters

Discussion Question: Choose one question that has not been answered yet from Operations & Supply Management Review & Discussion Questions on pages 643, 669, or 707. Following the instructor's instructions for formatting, develop a 'one paragraph' answer to the question and submit it to the classroom. Similarly, respond to others as outlined in the rubric above to maximize our discussion, help your fellow student and earn full points.  

Homework Problem: Choose one problem that does not have a solution submitted yet from Operations & Supply Management on pages 644, 669, or 708. Following the instructor's instructions, develop a solution for the problem and submit it to the classroom.   Using the same amount of detail and formatting, respond to a different problem solved by another student showing all work.

   Individual Project: Consolidate material from previous assignments into one project plan document. Include the name of author, course, date, project title, statement of work, work breakdown structure, schedule, organizational structure, resource allocation, and project control information. Submit the completed project plan document to the classroom for peer and instructor review.

Final Examination: Take the final exam supplied by the instructor to your proctor.

Student Opinion Survey: Complete the Student Opinion Survey form at the Park College Distance Education web page.

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2010-2011 Undergraduate Catalog Page 92

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2010-2011 Undergraduate Catalog Page 92-93

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.
ONLINE NOTE: An attendance report of "P" (present) will be recorded for students who have logged in to the Online classroom at least once during each week of the term. Recording of attendance is not equivalent to participation. Participation grades will be assigned by each instructor according to the criteria in the Grading Policy section of the syllabus.

Park University 2010-2011 Undergraduate Catalog Page 95-96

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .

Additional Information:

Communicating with the instructor:  The internal email system is the preferred method as it is check regularly throughout the day.  You can also contact him by calling 830 765-0000.  Outside of normal office hours, you can leave a message and he'll call you back.  

 

 



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is not demonstrated by answering any questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems 
Analysis                                                                                                                                                                                                                                                   
Outcomes
6, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is not demonstrated by answering any questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is not demonstrated by answering any questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service 
Terminology                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 2 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 1 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 0 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is not demonstrated by answering any questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products 
Concepts                                                                                                                                                                                                                                                   
Outcomes
2, 3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is not demonstrated by answering any questions regarding: (a) focus dimensions in operations management (b) ways to develop new products 
Application                                                                                                                                                                                                                                                
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 2 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 1 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 0 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is not demonstrated by answering any questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
7, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) 
Component                                                                                                                                                                                                                                                  
Outcomes
2, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management 

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Last Updated:9/19/2010 12:55:40 PM