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CA 402 Organizational Communication
Norris, Virgil W.


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

CA 402 Organizational Communication

Semester

FA 2010 HOZ

Faculty

Norris, Virgil "Rusty"

Title

Senior Instructor of Communication Arts/Adjunct Faculty

Degrees/Certificates

MA: Communication & Leadership, Park University
MLA: Social Science concentration, Baker University
BA: Liberal Arts, Park University

Office Location

None

Office Hours

Before and after class or by appointment

Daytime Phone

816-886-6123

E-Mail

rusty.norris@park.edu

rusty.norris.park@comcast.net

Semester Dates

August 16 - December 11, 2009

Class Days

Monday/Wednesday/Friday

Class Time

11:00-11:50 AM

Credit Hours

3


Textbook:
Eisenberg, E. M., Goodall Jr. H. L., & Trethewey, A. (2010). Organizational Communication: Balancing creativity and constraint, 6th ed. Boston: Bedford/St. Martins.

Keyton, J., Shockley-Zalabak, P. (2010). Case Studies for Organizational Communication: Understanding communication processes, 3rd ed. New York: Oxford.

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
CA402 Organizational Communication: Examines the role of communication in organizations and the people and patterns making up the many sides of complicated issues which arise in organizational life. The course also examines the communication messages sent and received within an organization including the organizations formal structure and its informal social groups. Prerequisite: CA104. 3:0:3

Learning Outcomes:
  Core Learning Outcomes

  1. Upon successful completion of this course the student should be able to:
  2. Assess your organizational communication and develop a plan for improvement.
  3. Explain how communication creates and structures an organization and its environment.
  4. Compare and contrast human relations approaches, classical approaches, and human resources approaches to organizational communication.
  5. Explain the systems perspective and how it influences communication research.
  6. Create your own model of organizational culture.
  7. Illustrate how organizational socialization occurs.
  8. Assess the role of leadership in organizational change.
  9. Explain the influence of technology on organizational communication.
  10. Evaluate strategies used to manage organizational conflict.
  11. Evaluate the effects of globalization and diversity on organizations.
  12. Identify ethical issues in organizational communication.
  13. Identify the philosophical roots of the field and summarize its history.


Core Assessment:

Core Assessment Portfolio:


Minimum Requirements:  The core assessment for CA402 Organizational Communication will be a portfolio which


ü      Includes a variety of student assignments designed to show student mastery of at least eight (75 percent) of the core learning objectives for the course. 


ü      Includes an eight to ten-page research based paper that utilizes a minimum of eight sources. 


ü      Includes at least one assignment that requires students to analyze the communication in an organization (a case study of real or simulated organizational communication).


ü      Includes at least one assignment that illustrates student understanding of intercultural differences in values and communication and how that affects organizations.


ü      Includes at least one assignment assessing their own communication strengths and weaknesses and develop action plans to improve weak areas.


ü      Includes tests to illustrate knowledge of the philosophical roots of communication and the history of the field.


ü      Includes at least one assignment that addresses ethical issues in organizational communication.


ü      Must not be assembled before the last quarter of the course although it may contain work done as the semester progress, such as journals.


ü      Emphasizes activities associated with the ability to think critically and communicate effectively. 


ü      Must be transmitted to the instructor in electronic form.


The rubric and core assessment portfolio must be included in all syllabi.  Please note that one assignment may include many of these elements.  For example, a paper may analyze personal communication as well as communication within the organization or ethical communication.

Link to Class Rubric

Class Assessment:
Participation
Active participation in class discussions, exercises, and projects. This includes being continually present from the
start of each class until the class is dismissed by the instructor. Consideration will be given to quantity and quality
of involvement and demonstrated attitude toward learning.

Case Studies
Students will complete two case study assignments.

  • 1. Research an organization. The student may chose a popular case or event involving the organization and discuss the organization’s handling of it using some organizational communication concept, theory, or methodology.  Students will write a 2-3 page, double-spaced paper presenting their findings and discussion.
  • 2. Apply a theory. The student will select a case study to examine and will apply a particular concept, theory, or methodology to the circumstances of the case. The student will prepare a one-page, single-spaced synopsis of the case study. Make copies of this one page synopsis for each class member, including your instructor. Due date for this assignment will coordinate with the class coverage of the particular theoretical concept.
Presentation
The student will present their second case study to the class and lead a discussion on that study. Presentation should be 10-15 minutes. Discussion should be 15-20 minutes. Students will sign up for presentations to be presented on various days throughout the term in coordination with the class coverage of the particular theoretical concept.

Analysis of top researcher’s work
This assignment is designed to assist students in learning the history of the field by examining the work of significant individuals in organizational communication and related fields. The student will prepare a one-page, single-spaced synopsis of the researcher’s work by focusing on the individual’s background, theoretical contribution (summarize main theories, etc. chronologically) and representative publications. Make copies of this one page synopsis for each class member, including your instructor. In addition, please hand in your supplementary work to your instructor in a file folder (e.g., article copies, copy of your researcher’s vita, notes from phone conversations or e-mails with your researcher) and a list of references you used for this project.

Exams/quizzes
  • Chapter quizzes: There will be nine quizzes, one on each chapter of the Eisenberg, Goodall, & Trethewey textbook. Each quiz will be online in the eCompanion web site (www.parkonline.org) and can be taken at anytime during the week it is open.
  • Foundations of the field exam: This exam will focus on the significant research which led to the development of the field of organizational communication.
  • Final exam.
Core assessment portfolio
The portfolio includes the assignments described below:
  • Organizational rhetoric and ethics paper. This research paper should explore the rhetoric and ethics of an organizational communication in depth. Begin with an organizational crisis such as the Israeli-Palestinian conflict, school shootings, downsizing at Sprint, food supply/health issues, or a public relations campaign developed for a company. Examine the specific communication offered by the organization, being sure to consider the ethical issues inherent in the message. This will be a 10-15-page paper. You will receive points for outlines and drafts.
  • Intercultural paper. In this 2-3 page, double-spaced paper, you should explore how culture affects organizational communication.
  • Self-assessment paper. In this 2-3 page, double-spaced paper, you should evaluate your own communication in an organization of which you currently are a member and suggest areas for improvement and strategies for improvement.
  • Case study summary. Include a 2-3 page, double-spaced summary of your second case study assignment.
Style Format: All written assignments must be in APA format. Deductions will be taken for failure to adhere to proper APA source citations.

Grading:
Participation - 10 points per week: 150 points or 15% of course grade.
Case Studies - 100 points each: 200 points or 20% of course grade.
Presentation: 100 points or 10% of course grade.
Analysis of top researcher’s work: 100 points or 10% of course grade.
Exams/quizzes: 175 points or 17.5% of course grade, broken down as follows:

  • Chapter quizzes - 100 points
  • Foundations of the field exam - 25 points
  • Final exam - 50 points
Core Assessment Portfolio: 275 points or 27.5% of course grade, broken down as follows:
  • Organizational rhetoric and ethics paper - 200 points
  • Intercultural paper - 25 points
  • Self-assessment paper - 25 points
  • Case study summary - 25 points
Total: 1000 points or 100% of course grade.
 
A = 90-100% (900-1000 points)
B = 80-89% (800-899 points)
C = 70-79% (700-799 points)
D = 60-69% (600-699 points)
F = 59% or less (0-599 points)


Late Submission of Course Materials:
All work should be turned in on time. I will consider accepting late work for unexpected absences on a case-by-case basis and most late work will be penalized 10%. Late presentations will be delivered at my discretion and will be penalized two letter grades. Any presentation not given on the assigned day is considered "late." You may be allowed additional work to compensate for the two-letter grade deduction if you give me a copy of your hospital bill or a copy of the funeral notice of an immediate family member. Sore throats or any illness that does not take you to the doctor is no excuse for not turning in your work. Plan ahead and start early.  Finally, all work must be submitted within two weeks of its original due date unless you receive special permission from me.

Classroom Rules of Conduct:
Communication Devices: All communication devices must be turned off, or set on silent, during the class session. No phone calls or text messages are to be sent or received without the instructor's permission. If you are expecting an important message or must be "on call," notify the instructor in advance. You must have permission from the
instructor to answer messages during class. CAUTION: If I see a cell phone in your hand during class, without prior permission from me, you will lose all participation points for the day.

Disruptive behavior: Any behavior which disrupts the classroom routine or which interferes with orderly classroom conduct will not be tolerated. The instructor reserves the right to expel the student(s) responsible for the disruption from the class for the rest of the period. If the disruption is repeated, or is, in the opinion of the instructor, excessive and/or violent, then the student may be expelled from the class for the rest of the semester. The student may appeal as indicated in the student handbook. Any graded assignment or test missed due to expulsion from the class will be given a score of zero points.
 
Class Cancellations: If class is canceled for snow or any other reason, the class period following the canceled class day will cover the material that was to have been covered on the canceled day. Presentations and assignments due on a canceled class day will be scheduled for the following class day. There will be no exceptions.

Course Topic/Dates/Assignments:
Reading Assignments should be read in advance of the day they are listed.
EGT = Eisenberg, Goodall, & Trethewey. (2010). Organizational Communication: Balancing creativity and constraint, 6th ed.
Keyton & Shockley-Zalabak. (2010). Case Studies for Organizational Communication: Understanding communication processes, 3rd ed. (Readings will be assigned periodically.)

WEEK
 DATE  TOPIC(S) READING ASSIGNMENT
OTHER ASSIGNMENT
 1
8/16
 Introduction & Overview
 
 
          8/18  
EGT: Chapter 1.
 
  8/20      Chapter 1 Quiz
 2
8/23
 Defining Organizational Communication
 EGT: Chapter 2 
 
  8/25      
  8/27      Chapter 2 Quiz
 3
8/30
 Organizational Communication Theories
 EGT: Chapter 3
 
          9/1  
 
 Due: Analysis of researcher's work
  9/3       Chapter 3 Quiz
 4
9/5  NO CLASS
 Labor Day
 Holiday
  9/8    EGT: Pages 249-258
 
  9/10     Due: Foundations of the field exam
 5
9/13
 Organizational Cultures
 EGT: Chapter 4

 
  9/15      Due: Case Study 1
  9/17      Chapter 4 Quiz
 6
9/20
   
  9/22      Due: Intercultural paper
  9/24      
 7
9/27   Critical Theory  EGT: Chapter 5  Due: Topic for research paper
  9/29      
  10/1      Chapter 5 Quiz
 8
10/4  
 
 
  10/6      
  10/8      
 Break    NO CLASS
 Oct. 10-17
 FALL BREAK
 9
10/18  Identity within organizations
 EGT: Chapter 6  Due: Outline for research paper
  10/20      
  10/22      Chapter 6 Quiz
 10
10/25  Teams & networks
 EGT: Chapter 7  
  10/27      
  10/29      Chapter 7 Quiz
 11
11/1  Leadership  EGT: Chapter 8  Due: Draft of research paper
  11/3      
  11/5      Chapter 8 Quiz
 12
11/8  Putting it all together
 EGT: Chapter 9  
  11/10      Due: Self-assessment paper
  11/12      Chapter 9 Quiz
 13
11/15      
  11/17      
  11/19      
 14
11/22      
  11/24
 
  11/26   NO CLASS  Thanksgiving  Holiday
 15
11/29      Due: Research Paper
  12/1
   
  12/3      
 16  
12/8  FINAL EXAM  Wednesday
10:15-12:15 PM
 

Schedule subject to change at the instructor's discretion.

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2010-2011 Undergraduate Catalog Page 92
NOTE: All suspected incidents of academic dishonesty will be examined closely. Penalties will reflect the severity
of the infraction, including the potential for failing the course.

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2010-2011 Undergraduate Catalog Page 92-93
NOTE: All suspected incidents of plagiarism will be examined closely. Penalties will reflect the severity of the
infraction, including the potential for failing the course.

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2010-2011 Undergraduate Catalog Page 95-96
NOTE: Excused absences will be granted, within reason, for legitimate and verifiable student/work activities or
illness. All other absences will be considered unexcused. You must notify the instructor in advance, and in writing, of scheduled absences or within 24 hours for emergency absences.

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio assignments synthesize information from the text and more than eight additional sources. Portfolio assignments synthesize information from text and eight additional sources. Portfolio assignments synthesize information from seven or fewer sources and the text. Portfolio assignments show no evidence of additional sources. 
Analysis                                                                                                                                                                                                                                                   
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio assignments analyze stages/elements of all communication concepts illustrated in the assignment and identify motives, causes and effect of the communication. Portfolio assignments analyze stages/elements of all communication concepts illustrated in the work. Portfolio assignments fail to analyze stages/elements of all communication concepts illustrated in the work or have more than two factual errors. Portfolio assignments fail to analyze stages/elements of communication concepts. 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio assignments evaluate the communication strategies used in a given situation in terms of successfulness and usefulness and offers suggestions for improvement of strategy selection.


 
Portfolio assignments evaluate the communication strategies used in a given situation in terms of successfulness and usefulness. Portfolio assignments only evaluate the communication strategies used in a given situation  in terms of successfulness OR usefulness OR have more than two factual errors. Portfolio assignments fail to evaluate communication strategies. 
Terminology                                                                                                                                                                                                                                                
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio demonstrates a consistent use of more than eight concepts/terms associated with organizational communication. Portfolio demonstrates a consistent use of six to eight concepts/terms associated with organizational communication. Portfolio demonstrates a consistent use of fewer than six concepts/terms associated with organizational communication or has more than two factual errors. Portfolio fails to demonstrate the student's ability to use the  terminology of organizational communication. 
Concepts                                                                                                                                                                                                                                                   
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio defines more than eight concepts associated with organizational communication in the student's own words. Portfolio defines eight communication concepts in the student's own words. Portfolio relies on textbook definitions of communication concepts, or defines fewer than eight concepts in the student's own words, or has more than two factual errors. Portfolio fails to define communication concepts. 
Application                                                                                                                                                                                                                                                
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio applies more than eight learned concepts to a given communication situation and explains the elements that need to be altered for communication to be more effective. Portfolio applies eight learned concepts to a given communication situation. Portfolio applies fewer than eight concepts to a given communication situation, or has more than two factual errors. Portfolio fails to apply learned concepts to a given communication situation. 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The portfolio demonstrates the student's achievement of more than eight of the competencies with no more than one to three errors in writing conventions. The portfolio demonstrates the student's achievement of eight of the competencies with no more than three to six errors in writing conventions. The portfolio demonstrates the student's achievement of seven or fewer competencies with no more than six to eight errors in writing conventions. Portfolio fails to demonstrate the student's achievement of  competencies and/or includes more than eight errors in writing conventions. 
Component                                                                                                                                                                                                                                                  
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Single components/assignments of the portfolio demonstrate the student's integration and mastery of multiple objectives beyond what was necessary for the assignment. Single components/assignments of the portfolio demonstrate the student's mastery of the objective necessary for the assignment. Single components/assignments of the portfolio demonstrate the student's partial mastery of the objective necessary for the assignment. Single components/assignments of the portfolio do not demonstrate the student's mastery of the objective necessary for the assignment. 
Knowledge of roots and history of field-                                                                                                                                                                                                                   
Outcomes
12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
The portfolio demonstrates the student's knowledge of the philisophical roots and history of the communication field by achieving scores of more than 80 percent on all exams. The portfolio demonstrates the student's knowledge of the philisophical roots and history of the communication field by achieving scores of 75-80 percent on all exams. The portfolio demonstrates gaps in the student's knowledge of the philisophical roots and history of the communication field illustrated by scores of  60-75 percent or less on all exams. The portfolio does not demonstrates the student's knowledge of the philisophical roots and history of the communication field because student achieved less than 60 percent on most exams. 
Assessment of personal strengths, weaknesses and plans for improvement-                                                                                                                                                                                    
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The portfolio demonstrates the student's analysis of personal strengths and weaknesses and offers goals that are specific, measurable, attainable, realistic, and tangible. The portfolio demonstrates the student's analysis of personal strengths and weaknesses and offers a plan that identifies several goals and how they will achieve them. Portfolio demonstrates only two of the following: analysis of strengths, weaknesses, plan for improvement. Portfolio demonstrates only one of the following: analysis of strengths, weaknesses, plan for improvement. 

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Last Updated:8/10/2010 5:01:14 PM