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LG 415 Quality Control
Reid, Ernest C.


Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.

Course

LG 415 Quality Control

Semester

S3DD 2011 DC

Faculty

Reid, Ernest C.

Title

Senior Instructor, Academic Director, Logistics Coordinator

Degrees/Certificates

Masters of Science, Administration, Central Michigan University
Bachelors of Science, Management/Logistics Park University
Associate of Science, Electronics Systems Technology, Community College of the Air Force

Office Location

Building 11, Section 9

Office Hours

Thurday 5-7PM or by Appointment

Daytime Phone

740-920-4052

Other Phone

740-814-2571

E-Mail

ernest.reid@park.edu

Semester Dates

January 10 - February 6, 2010

Class Days

U----FS

Class Time

8:00 - 5:00 PM

Prerequisites

MA 120

Credit Hours

3


Textbook:

Managing for Quality and Performance Excellence; Eighth Edition, James R. Evans and William M. Lindsay, South-Western, CENGAGE Learning, 978-0-324-78320-9, 0324-78320-5

Additional Resources:
We'll be accessing various web sites that will support and enhance the information presented in the course material. The web sites and their location will be provided during class. 

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
LG 415 Quality Control: A study of quality planning and control systems including application and statistical quality control theory to the design of quality control systems; the impact of quality on logistics and the procurement process. 3:03 Prerequisite: MA 120

Educational Philosophy:
As adults we continue to learn using many different mediums. This course will be based on lectures, readings, dialogs, examinations, internet, videos, web sites and writings. I'll engage each learner in what is referred to as disputatious learning to encourage the lively exploration of ideas, issues and contradictions.

Learning Outcomes:
  Core Learning Outcomes

  1. Define quality. Provide a statement that covers the customer aspect of quality, predictable degree of uniformity and dependability, low cost suitable to the market. This should include comments related to a focus on continual process improvement.
  2. Explain the fundamentals of probability and statistical studies. Be able to calculate mean, median, and mode. Explain the difference between enumerative and analytic studies.
  3. Use control charts correctly. When given a basic attribute (P chart) and/or a variable (X - R chart) problem, calculate the center line, and control limits. Once calculated, populate the charts with given data and identify out of control indicators. Explain the process when revising the center, and control limits are necessary.
  4. Explain methods of diagnosing a process. Define brainstorming, affinity diagrams, cause and effect diagrams, Pareto analysis, stratification and Gannt charts.
  5. Define specifications, process capability and improvement. Explain the difference between performance and technical specifications. Explain the difference between natural and specification limits. Calculate a basic Cp problem.
  6. Explain inspection policy. Explain lot-by-lot, continuous flow acceptance and special sampling procedures. Describe the kp rule.


Core Assessment:


CORE ASSESSMENT: All Park University courses must include a core assessment the measures the relevant Departmental Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. The core assessment must measure at least 75% of the Core Learning Outcomes (CLO's). The assessment cannot be due until at least the 6th week of the term and must count for at least 20% of the final grade. The following assessment instrument can be given separately or as part of a final test. In either case, the test and results must be kept for further review. The assessment should be evaluated using the attached rubrics.



 Project: 



You are the new bank branch manager. Corporate headquarters (HQ) has embarked on a new quality focus. You need to describe the new focus to your employees, what is the definition of quality? 



After becoming familiar with the bank and its procedures, you've noticed the bank is very busy during the peak lunch hour. Customers are in a hurry, waiting becoming visually frustrated. You've decided to study waiting times of customers for teller service during the peak 12 noon to 1 P.M. lunch hour, which appears to be the worst time.  



A subgroup of four customers is selected (one at each 15 minute interval during the hour), and the time in minutes is measured from the point each customer enters the line to when his or her service begins. The results over a four week period are provided.  


 


Would this be an enumerative or analytic study? Also, what type of inspection policy is being used?



























































































































































































































































































 



 



TIME IN MINUTES



 



 



DAY



 



 



 



 



 



 



 



 



 



1



7.2



8.4



7.9



4.9



2



5.6



8.7



3.3



4.2



3



5.5



7.3



3.2



6



4



4.4



8



5.4



7.4



5



9.7



4.6



4.8



5.8



6



8.3



8.9



9.1



6.2



7



4.7



6.6



5.3



5.8



8



8.8



5.5



8.4



6.9



9



5.7



4.7



4.1



4.6



10



1.7



4



3



5.2



11



2.6



3.9



5.2



4.8



12



4.6



2.7



6.3



3.4



13



4.9



6.2



7.8



8.7



14



7.1



6.3



8.2



5.5



15



7.1



5.8



6.9



7



16



6.7



6.9



7



9.4



17



5.5



6.3



3.2



4.9



18



4.9



5.1



3.2



7.6



19



7.2



8



4.1



5.9



20



6.1



3.4



7.2



5.9



Construct a control chart for the data above. Use zone boundaries.



 



Is the process in control? If not, when does the out of control behavior occur?



 



As a result of the control chart developed above, you've decided to diagnose the process. Discuss the reasoning you've used to decide the process needed work and methods you'd use in analyzing the process in question.



 



Assuming you have discovered the process to exhibit special variation and through analysis identified and changed the process to resolve the special causes. Drop the out of control points, and re-compute the control chart. Is the process now in control? If not, when does the out of control behavior occur?



 



Corporate has directed the branches to limit service time to no more than 5.5 minutes. Will your process be able to meet the new standards from HQ? Determine by calculating a basic CP formula and discuss why or why not.



 



 



 

Link to Class Rubric

Class Assessment:

Assigned Homework (Based On Material Covered)
Mid Term Exam (Take Home, Chapters 1 thru 5 and 10 thru 13)
Selected Case Study Discussion and Participation.
Final Exam (Closed Books and Closed Notes)

Grading:

20 Points - Assigned Homework
25 Points - Mid Term Exam
20 Points - Case Study Discussion and Participation
35 Points - Final Exam

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:
Late submission of course material will be discounted at the discretion of the instructor. If you anticipate a delay due to a valid reason (such as sickness, work assignments, death, etc) do not hesitate to contact your instructor.

Classroom Rules of Conduct:
The student will be expected to read assigned material and participate in assigned homework, exams and discussions. Breaks will be provided at appropriate breaks in the material but generally every 60-90 minutes.

Course Topic/Dates/Assignments:

January 14: Chapters 1 and 2
January 15: Chapters 3, 4, 5 and 10
January 16: Chapters 11, 12 and 13
January 28: Discussion of Homework Assignments
January 29: Chapters: 6, 7, 8, and 9
January 30: Exam Review Including Study Time and Formal Exam

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2010-2011 Undergraduate Catalog Page 92

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2010-2011 Undergraduate Catalog Page 92-93

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2010-2011 Undergraduate Catalog Page 95-96

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1, 2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Exhibits 90-100% of the following: (1) Predictable degree of uniformity,

dependability, suitable to the market, continual process improvement.

(2) Uses mean, median and standard deviation to calculate the centerline,

control limits and zone boundaries.

 
Meets 70% or above of all elements

listed in the exceed column.



 
Meets less than 70% of all elements

listed in the exceed column.

 
No understanding

 
Analysis                                                                                                                                                                                                                                                   
Outcomes
4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Exhibits 90-100% of the following: Brainstorming, affinity diagrams, cause

and effect diagrams, pareto analysis, stratification and Gantt charts

 
Meets 70% or above of all elements

listed in the exceed column.



 
Meets less than 70% of all elements

listed in the exceed column.

 
No understanding

 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Evaluate the results of a control chart to determine if a process is in control.

Select the best methods to analyze a process to determine the cause of

special variation. Be able to determine natural specifications from customer

specifications.

 
Exhibits basic understanding of the

control chart. Able to analyze a process,

trial and error of best method. Able to

apply specifications.

 
Unable to apply concept of control charts

and there use. Spotty understanding of

analysis methods.

 
No understanding

 
Terminology                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Develop and use a control chart correctly. Apply methods to diagnose

a process using tools provided. Able to defend a position based on these

methods.

 
Able to chart a process and discuss

basic tools. Basic connection

with problem identified during charting



 
Unable to chart or discuss tools effectively

 
No understanding.

 
Concepts                                                                                                                                                                                                                                                   
Outcomes
1, 3, 4, 5, 6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Recognizes importance of quality, control charting, natural and customer

specifications, and inspection policy. Defends and substantiates

understanding.

 
Basic understanding of concepts,

defense of position good.



 
Some understanding, disjointed.

 
No understanding

 
Application                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Develop and use a control chart correctly. Apply methods to diagnose

a process using tools provided and discussed above effectively.

 
Can develop a chart, basic use of tools.

 
Little evidence of understanding

 
No understanding

 
Whole                                                                                                                                                                                                                                                      
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
No errors in writing

 
1-3 errors in writing



 
4-6 errors in writing

 
7 or more errors in writing

 

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Last Updated:12/31/2010 4:25:53 PM