Syllabus Entrance
Printer Friendly
Email Syllabus

HC 351 Org & Adm of Hlth Care Programs
Robinson, Dashawn

Mission Statement: The mission of Park University, an entrepreneurial institution of learning, is to provide access to academic excellence, which will prepare learners to think critically, communicate effectively and engage in lifelong learning while serving a global community.

Vision Statement: Park University will be a renowned international leader in providing innovative educational opportunities for learners within the global society.


HC 351 Org & Adm of Hlth Care Programs


S2B 2011 BLA


Robinson, Dashawn


Adjunct Faculty


Ph.D. Candidate, Business Administration spec. Healthcare Administration
M.A., Human Resource Development

Office Location


Office Hours

5:00 - 10:00 pm MST, Mon.-Fri. and Weekends from 1:00 - 5:00 pm

Daytime Phone

915 667-8166


Class Days


Class Time

7:40 - 10:10 PM

Credit Hours



Management principles for Health Professionals 5th Edition, Jones & Bartlett Publishers
Liebler, J.G. & McConnell, C.R.
ISBN: 9780763746179

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information

Course Description:
HC351 Organization and Administration of Health Care Programs: Structure and implementation of various types of health care organizations and their internal departments, administrative theory; utilization; facilities management; accreditation; strategic planning; decision making theory; medical, nursing, and support staff supply, supervision, and evaluation; financial management; human relations; research and development; organizational culture and change theory; and other internal and external forces. 3:0:3

Educational Philosophy:
Mr. Robinson believes that students learn when they are exposed to different ways of understanding the material. Reading, elaboration through lectures and the presentation of diverse visual media, and discussions of the material, in addition to projects that require putting it all together, give every type of learner several ways to synthesize the subject matter. He also understands that it is crucial to promote other kinds of learning than that related to the course material. Students should learn critical thinking through questions posed and class discussions. The structure of projects should lead to improvement of social skills. Projects that require classroom presentations can improve speaking skills and professionalism. As both a teacher and a Ph.D. Candidate, his most satisfying experiences in the classroom have revolved around the powerful impression that, in the strange spell of a discussion or lecture, it is possible to see the world differently. However brief, he continues to believe that it is possible to evoke such uncanny episodes; moments when we think outside our sphere of habits and rituals. In this sense, his teaching philosophy can perhaps best be described as the teaching of philosophy, by which the evocation of different styles of thinking, that allow us to re-consider our own largely unconscious relationship to understanding healthcare management and, perhaps, the world at large. It is with this last point that encapsulates his real philosophy of teaching. In essence, he wants to provoke students to think differently, to see that the subjects that concern us in healthcare management theory and concepts are not hermetically insulated but engage manifold questions in the world to allow us to see with a different theoretical lens. The willingness to make those conceptual leaps, though by no means always successful, ultimately nourishes a form of critical thinking that he believes to be valuable in any capacity or field.

Learning Outcomes:
  Core Learning Outcomes

  1. Define terminology and demonstrate general knowledge of the major issues and concepts of administering various forms of health facilities and programs.
  2. Explain the concepts and applications of management techniques utilized in medical facilities.
  3. Compare and contrast the supply and distribution of health professionals and institutions.
  4. Discuss the problems associated with the cost and availability of health care.
  5. Evaluate current and future priorities in the administration of health care in relation to the economy, social issues, ethics, politics, medical science and environmental issues.

  Instructor Learning Outcomes
  1. Identify and describe the strategic role of various management positions in hospital operations.
  2. Understand the purpose of the vision and mission statement with regard to healthcare facilities and strategic planning.
  3. Understand the methods, concepts, and theories taught in the course to evaluate and make knowledgeable management decisions in the future.
  4. Outline and explain the strategic planning process used in healthcare facilities.
Core Assessment:

Class Assessment:


Assessments Points                                      
Mid-term Examination   20
Research Paper   25
PowerPoint Presentation   15
Final Examination   30
Class Participation   10
Total 100   


A = 90 - 100
B = 80 - 89
C = 70 - 79
D = 60 - 69
F = < 59

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Classroom Rules of Conduct:
Students will act in a mature and professional manner at all times. Students are expected to arrive on time for class and be prepared for the lecture/lesson as outlined. Cell phones will be turned off during class.

Course Topic/Dates/Assignments:

Weekly Assignments: Read Chapter 1 before class.

Week 1: Administrative announcements, discussion of the course description, course requirements, student handouts, and introductory comments. Discuss Chapter 1 (Organizational Adaptation and Survival) and Chapter 2 (Organizational Management). Students will understand the following:
        · Evolution of the health care environment
        · Organizational goals
        · Strategies for initiating change in the organization
        · Mega-trends in the health care environment
        · Basic functions of management
        · Differentiate between the art and science of management
        · Understand the concept of clientele network
Week 2: Discuss Chapter 3 (Planning) and Chapter 4 (Decision Making). Students will understand the following:
        · The management function of planning
        · The planning process
        · Long term objectives and allocation of resources for those objectives
        · The management function of decision making
        · Participants in the decision making process
        · Tools and techniques for decision making
Week 3: Discuss Chapter 5 (The Management Function of Organizing) and Chapter 6 (Staffing, Recruitment and Retention of Employees). Students will understand the following:
       · The management function of organizing
       · Concepts such as hierarchy, chain of command, splintered authority and concurring authority
       · Matrix organizations and organizational charts
       · Ongoing activity of staffing
       · Factors that contribute to staff stability or instability
       · Employee retention strategies
Week 4: Discuss Chapter 7 (The Management Function of Controlling) & Review of material for mid-term on Tuesday, and on Thursday take the Mid-term Examination (Includes chapters 1 through 7 and lecture material). Students will understand the following:
       · Mid-term Examination
       · The management activities of controlling, follow up and correction
       · Benchmarking
       · Six Sigma Concept
Week 5: Discuss Chapter 8 (Budgeting) and Chapter 9 (Function and Role of Teams and Committees in the Organization). Students will understand the following:
      · Research Paper Due
      · Budget purpose and importance
      · Types of budgets
      · Differentiate between traditional budgeting and planned program budgeting
      · Steps of the budget cycle
      · Differentiate between types of committees, uses and their respective roles
      · Committee effectiveness
Week 6: Discuss Chapter 10 (Motivation, Adaptation and Conflict Management) and Chapter 11 (Staff Training and Development). Students will understand the following:
      · Student Presentation
      · Integration of employees into an organization
      · Present day employee motivation techniques and strategies
      · Origins of conflict in the organizational setting
      · Importance of employee orientation, training and development
      · Effective employee orientation, training and development programs
      · Resources for employee orientation, training and development
Week 7: Discuss Chapter 12 (Authority, Supervision and Leadership), Chapter 13 (Human Resource Management) and Chapter 14 (Effective Communication). Students will understand the following:
      · Student Presentations cont.
      · Differentiate the terms power, influence and authority
      · Identify the sources of power, influence and authority
      · Delegation of power
      · Styles of leadership
      · Function of the Human Resources department
      · The Managers role in the management of human resources
      · Pertinent legislation that relates to human resource management
      · Definition of communication
      · Differentiate between formal and informal communication
      · Understand barriers to effective communication
Week 8: Discuss Chapter 15 (Daily Management) & Review for Final Examination on Tuesday, Final Examination will be taken on Thursday. (Includes chapters 8 through 15 and lecture material).

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty ( or Park University 2010-2011 Undergraduate Catalog Page 92

Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2010-2011 Undergraduate Catalog Page 92-93

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2010-2011 Undergraduate Catalog Page 95-96

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: .

Additional Information:

Research Paper: Students will prepare a 6 - 8 page research paper excluding title page, abstract, and reference page which will represent a practical application of the concepts and topics covered in this course. This paper will demonstrate mastery over the subject from an analytical point of view. Choose a subject directly related to or having significant impact on the subject matter presented in the text. Using scholarly material students will cite at least five different types of resources. Example: Journal articles, Abstracts, Electronic-media, Periodicals, Books, etc. All resources for Week 5's research paper will be from 2005 - present.


All papers will be in APA format on 8 1/2 x 11 paper, secured, with no plastic covers. Font will be 12pt Times New Roman with 1" margins and double-spaced per APA 6th Edition. In addition, select proper levels of heading to organize material.

Presentation: Students will be required to complete a 10 - 15 min. PowerPoint presentation to be conducted on either Weeks 6 or 7.


This material is protected by copyright
                               and can not be reused without author permission.

Last Updated:2/14/2011 3:34:42 PM