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MG 375 Production & Operations Mgmt
Pearcy, Stephen L.


Mission Statement: Park University provides access to a quality higher education experience that prepares a diverse community of learners to think critically, communicate effectively, demonstrate a global perspective and engage in lifelong learning and service to others.

Vision Statement: Park University, a pioneering institution of higher learning since 1875, will provide leadership in quality, innovative education for a diversity of learners who will excel in their professional and personal service to the global community.

Course

MG 375 Production and Operations Management

Semester

U1J 2012 DN

Faculty

Steven Pearcy

Title

Adjunct

Degrees/Certificates

BS Management/Computr Information Systems - Park Universtiy
BS  Management - Columbia College
MBA  - Economics - Webster University

Office Location

Hallway outside of class

Office Hours

By Appointment or anytime prior to class

Daytime Phone

816-912-6398

E-Mail

steven.pearcy@park.edu

aif207@yahoo.com

Semester Dates

June 4, 2012 - July 29, 2012

Class Days

Wednesday

Class Time

5:30 - 10:00 PM

Prerequisites

MA 120, FI 360, MG 352

Credit Hours

3


Textbook:

Chase, R., Jacobs, F., & Aquilano, N. (2011). Operations and Supply Chain Management 
     13th. ed.  San Francisco: McGraw-Hill/Irwin.
      ISBN 978-0-07-352522-8


Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
Study of the design, planning and operations and control of manufacturing processes, material management, inventory quality control systems, work measurement and production standards. 

Educational Philosophy:

 

 

 

Education Philosophy

 

Basic Premise:

Education is a right for every person.  Whether for advancement in employment, to enhance one’s current education, or to satisfy one’s joy of learning, educators should make every effort to open doors for learners.

 

Approach:

            First and foremost, the focus of education and learning is for students, and is not about the educator.  While respect and dignity for instructors should be part of any learning environment, students are the reason for course work, the lectures, the readings and the measured outcomes.

            Education and learning are not accomplished in a vacuum.  Learning is often enhanced by its application in real life situations and conditions.  To this end, teaching is expanded when it consists of strong theoretical bases for perspective, wide understanding of the scholarly work of a discipline for depth within the field, and good grounding in practical application for constructive use of knowledge.

            The classroom is the primary meeting place for students and educators.  The classroom should exhibit the tenets of openness to learning from whatever direction it is received. Learning is a reciprocating process between students, teachers, and advancement of knowledge.  Teaching may come from students as well as teachers, and each person in the classroom environment should be respected for their own worth as a person, and a rational human.  The environment of the classroom should the express ideas of democracy as held in a free nation allowing for open expression of thought and speech.

            While the classroom is the primary meeting place, it is only a part of the teaching process and learning experience.  Teachers should be available to students when students need teachers.  Need should be met when possible and appropriate to benefit the progress and growth of the parties involved.

Nothing being known certain makes all knowledge tentative and open to challenge.  This position opens many possibilities for learning, but also creates an uncertain environment for many who are uninformed or have made up their minds about many issues in life.  The educator should challenge, but not destroy student’s held beliefs.  The challenge is about knowledge, and not about beliefs or positions on issues.  The educator must be able to open areas of discussion without demanding adherence to ideology.  Critical thinking, logic, and reasonableness must be the basis for exploration of academic issues.  When the teaching is done, it is for the student to decide how to use knowledge.

Learning only stops when one decides to end the process.  Graduation, diplomas, and degrees are the beginning.  Learning is a lifelong process and privilege.  Teaching is a position of honor that has many duties and responsibilities, all of which find their beginning and meaning in learning.

Learning Outcomes:
  Core Learning Outcomes

  1. Define the term “operations management.”
  2. List four types of focus dimensions used in operations management.
  3. List three ways to develop new products.
  4. List three types of processes.
  5. Define the term “service” in relation to operation management.
  6. Explain the use or purpose for business process reengineering.
  7. Describe the cycle of product quality.
  8. Explain the term “material requirements planning” (MRP).


  Instructor Learning Outcomes
  1. Define "Operations and Supply Chain Management (OSCM)"
  2. List eight OSCM Strategy's
  3. List five ways to design a product for the customer
  4. Define the three ways of capacity planning
Core Assessment:

All Park University courses must include a core assessment that measures the course's Core Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. 

For this course, the core assessment is a Comprehensive Final Examination to be administered in all sections of MG 375. This exam is worth at least 30 percent of the student's final grade and will test students' mastery of the Core Learning Outcomes (as listed on this syllabus) through definitions, essay, and/or multiple choice questions. 

This core assessment is a CLOSED BOOK, CLOSED NOTES comprehensive examination that must be administered and proctored in the classroom and may not be given as a take-home examination. Students should not have access to the exam or its questions before it is administered. The duration of the exam can be no longer than two hours. 

No computers, or materials other than a writing instrument and a calculator without text functions, and communication may be used for the exam; this applies to all students, regardless of whether the exam is for on-line or face-to-face students. Completion of the exam is strictly individual; students may not work in groups to complete the exam.

Link to Class Rubric

Class Assessment:

 

Percent of
Grade
Category  
 Points toward
Grade
  20 %
Project 
 200
10% Draft of Project  100
20% Final Examination 
 200

20%

Chapter Quiz’s  
 200
15% Class Participation/Homework 
 150
15% Current Issue Reports
 150
100% Total  1000
     

The term paper will be a team project, and is the most important part of the work during the term.  This in no ways indicates that other requirements are to be ignored.  However, without a good score on the term paper, success in the course is limited.  Therefore, students will be required to begin the term paper the first night of instruction.  As part of the first session lecture, details about the team project will be discussed and clarified.  All teams must select a topic for there project during the initial session. A draft of the term paper is expected by the fifth week of class. The more complete the draft the better. The instructor will edit and correct the draft and return it to the student (s). If the student makes the necessary adjustments to the paper, they will receive an "A" for the paper.

Each week, beginning with second class session, each student will submit a brief write up on an issue that is related to the material being discussed in class for that session.  These issues may be taken from newspapers, radio or television broadcasts, academic journals, or other periodicals.  Each student will make an oral report on the issue.  The first part of the class period will be devoted to these current issues.  There will be considerable discussions of  these issues, and there will debate about the issues.  Critical reasoning will be applied to these debates as much as possible.  The write up of the current issues must be presented each week in class.
Each week a quiz will be given to cover the course material.  

All students must understand that this course requires participation.  It is best to make preparations for each class session and volunteer to participate.  Without participating, students cannot achieve an A for the course.  It is your responsibility to interact.  I will make a strict accounting for participation, it is up to students to earn the marks.

Grading:

100-90 A
 89-80
B
 79-70 C
 69-60
 D
 Below 60
 F


   

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:
Any class session that is missed will require a make-up assignment.  This assignment for that class period missed is due at the beginning of the next class period.

All make-up work must be handed in at the end of the class session when it is due.  Any work that is late will receive a grade reduced by 25% per week.

Classroom Rules of Conduct:
The expectation of the classroom being conducive to learning is valid.  Therefore, students are asked to engage the course text and material in a serious manner.  All outside distractions are to be eliminated if possible, and held to a minimum if not.  Cell phones, pagers, and other electronic devices should be set on silent modes of operation.  No phone conversations are to be conducted during class sessions in the classroom.

There is to be an atmosphere of academic freedom in the classroom.  All students are expected to conduct their selves in a manner that encourages the opinions of others when expressed as a response to course issues.  Issues of race, religion, ethnicity, politics, gender orientation, and other social considerations may be topics for academic discussion, however no discrimination will be tolerated.

The focus of the class sessions will consist of discussions of reading assignments, current issues, and term paper assignments.  Students are expected to expand on questions in these discussions, and be able to give in-depth explanations of the material if called upon to do so.  The comments made are not to be read from the book.  Students are to show critical thinking and give informed responses to questions. Comment made should show academic rigor, and not be made as opinions unless based upon academic material and study.  Much of the course grade will be determined by students' contributions in class.   This course demands participation by the students.  10% of the total grade will depend on the participation of the student. All students are expected to do their part in the course. A strict accounting will be kept of participation.

All students are reminded to respect the opinions and points of view of others. As adults, students are ask to maintain the dignity and respect for others as they should want for their self.  In the atmosphere of  learning, many issues will be discussed that will challenge the issues of "truth" "knowledge" "morality" "ethics" "ultimate existence" and other important anchors of life and understanding.  These issues will be discussed in an academic manner, and the views of various groups on these issues will be expressed.  These views do not necessarily represent the views of the instructor or the school.  There will be no attempt to change the beliefs of students.  However, every attempt will be made to expand the consideration of alternative viewpoints.

Much of the class session will be spent engaging students in debates or arguments about various issues.  Every attempt will be made to respect the positions and views of all who engage in the discussions.  There will be no disparaging of ideas expressed, but students and the instructor will be held to academic standards in defending their points and ideas. 



Course Topic/Dates/Assignments:
Session 1: Expectations - Grading - Introduction to Course and Lecture Lecture: Chapter 1: Operations and Supply Chain Management-

Session 2 : Chapters 2 & 3: Operations Strategy and Sustainability and Product Service and Design- Current Issues Class Discussion—Quiz—Project Assignment Discussion

Session 3 : Chapters 4 & 5: Strategic Capacity Management and Process Analysis- Current Issues Class Discussion—Quiz—Project Assignment Discussion

Session 4 : Chapters 6 & 7: Production Process and Service Processes- Current Issues Class Discussion—Quiz—Project Assignment Discussion--MidTerm Assignment

Session 5 : Chapters 8, 9, & 10: Health Care Processess, six Sigma Quality, Projects- Current Issues Class Discussion—Quiz—Project Assignment Draft Due--Midterm Assignment Turned-in

Session 6 : Chapters 11, 12, 13, & 14: Global Sourcing, Location, Logistics and Distribution, Lean and Sustainable Supply Chains, Enterprise Resource Planning- Current Issue Class Discussion—Quiz—Project Assignment Discussion--Movie "Tucker:A Man and His Dream"

Session 7 : Chapters 15 & 16: Demand Management and Forecasting, Sales and Operations Planning- Current Issues Class Discussion—Quiz—Project Assignment Discussion-Project Report

Session 8 : -Final Examination "The comprehensive final is not a take-home test and is a closed book and closed notes exam."

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2011-2012 Undergraduate Catalog Page 93

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2011-2012 Undergraduate Catalog Page 93

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2011-2012 Undergraduate Catalog Page 96

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is not demonstrated by answering any questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems 
Analysis                                                                                                                                                                                                                                                   
Outcomes
6, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is not demonstrated by answering any questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is not demonstrated by answering any questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service 
Terminology                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 2 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 1 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 0 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is not demonstrated by answering any questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products 
Concepts                                                                                                                                                                                                                                                   
Outcomes
2, 3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is not demonstrated by answering any questions regarding: (a) focus dimensions in operations management (b) ways to develop new products 
Application                                                                                                                                                                                                                                                
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 2 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 1 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 0 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is not demonstrated by answering any questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
7, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) 
Component                                                                                                                                                                                                                                                  
Outcomes
2, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management 

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Last Updated:4/19/2012 5:59:03 PM