HC491 Snr Seminar in Hlth Care Mgmt

for S2T 2012

Printer Friendly

Mission Statement: Park University provides access to a quality higher education experience that prepares a diverse community of learners to think critically, communicate effectively, demonstrate a global perspective and engage in lifelong learning and service to others.

Vision Statement: Park University, a pioneering institution of higher learning since 1875, will provide leadership in quality, innovative education for a diversity of learners who will excel in their professional and personal service to the global community.


HC 491 Snr Seminar in Hlth Care Mgmt


S2T 2012 DL


Buttelmann, Julia A.


Adjunct Instructor


Master's Healthcare Leadership
Bachelor of Science, Criminal Justice

Office Location

Virtual Office

Office Hours

Mon-Fri 7pm-9pm CST, Weekends by Appointment

Daytime Phone




Semester Dates

March 19, 2012 - May 13, 2012

Class Days


Class Time




Credit Hours



The Well-Managed Healthcare Organization, 7th Edition

Kenneth R. White, PhD, FACHE
John R. Griffith, FACHE
ISBN 13: 978-1-56793-357-4
Hardbound, 581 pp, 2010
Imprint: AUPHA/HAP Book
Order Code:  WWW1-2156
Price:  $124.00

The Well-Managed Healthcare Organization continues its position as the most comprehensive resource on healthcare management.

This edition draws on the experiences of high-performing and Malcolm Baldridge Award-winning organizations.  It describes the key drivers of success:
  • A culture of empowerment and responsive leadership that promotes teamwork among physicians, nurses, and other staff.
  • A system for continuous improvement that emphasizes process analysis, negotiated goal setting, measurement, benchmarking, and rewards.

This edition also includes:

  • A new chapter on building a culture of shared values, empowerment, communication, and service excellence.
  • A new chapter on the organizational infrastructure that sustains continuous improvement.
  • Strategies for building clinical processes that delight not only physicians and nurses with effective protocols, but also patients with responsive, individualized care.
  • Best practices for various operational functions, including comprehensive performance measures and organizational models.
  • Strategies for retaining and increasing the contribution of clinical and administrative staff.
  • Reader-friendly aids, such as on-the-page definitions of terminology, synopses of chapter contents, and questions for reflection or discussion.

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.
Advising - Park University would like to assist you in achieving your educational goals. Please contact your Campus Center for advising or enrollment adjustment information.
Online Classroom Technical Support - For technical assistance with the Online classroom, email helpdesk@parkonline.org or call the helpdesk at 866-301-PARK (7275). To see the technical requirements for Online courses, please visit the http://parkonline.org website, and click on the "Technical Requirements" link, and click on "BROWSER Test" to see if your system is ready.
FAQ's for Online Students - You might find the answer to your questions here.

Course Description:
HC491 Senior Seminar in Health Care Management: Capstone course in which students study selected topics on health care administration in depth. It is highly recommended that all major core courses be passed before enrolling in this course. 3:0:3

Educational Philosophy:

The facilitator’s educational philosophy is one of interactiveness based on lectures, readings, quizzes, dialogues, examinations, internet, videos, web sites and writings. The facilitator will engage each learner in what is referred to as disputatious learning to encourage the lively exploration of ideas, issues and contradictions.

Learning Outcomes:
  Core Learning Outcomes

  1. Students will be able to identify several important contemporary health care management issues.
  2. Students will be able to analyze an issue, gather information, formulate defensible conclusions, and make recommendations for action.
  3. Students will be able to write a formal research paper in acceptable format, on a contemporary health management issue.

Core Assessment:

Class Assessment:

  • Weekly Discussions - 20 points each X 8 weeks = 160 points

Students are expected to engage in discussion and activity in class.

Students are expected to contact the instructor if they are absent to make up missed work.

  • Assignments - 30 points each X 7 weeks (NO Assignment is due during week 8) = 210 points

Students will turn in weekly assignments as evidence of having read course chapters and reviewed Chapter PPT’s.

  • Article Summary - 50 points

You will be writing a paper specifically related to the issues surrounding a current health care article. The summary article should be a topic other than the one covered in your research paper. Article Summaries and the original article should be submitted into the dropbox area for grading. Guidelines for completion of the article summary are as follows:

1. Locate a current article that examines a risk management topic that is relevant to the risk management process being utilized by health care organizations in the United States. (A Website is not an acceptable resource, BUT Journal articles found on the Internet are). Articles can be found at your local library, a college library, or from Internet sources. The article must show a correlation between the management topic discussed in your textbook. Textbooks are not an acceptable resource for this assignment.

2. Write a two-three page paper that includes the following components:

a. A summary of the article in your own words: DO NOT COPY from the article!

b. Your own personal reaction to the article: What did you learn? What did you think of the information provided?

c. Your analysis of how the article demonstrates a correlation between what we have been discussing in class (and in the text and lecture materials) about an issue.

In other words: What aspects of the article demonstrate how this risk management issue relates to risk management practices currently utilized in health care organizations, government regulations, to HIPAA regulations, and other risk management activities practiced in health care.

3. Submit the summary along with the copy of the article by the Midnight on Sunday of the week due. Papers should be submitted to the drop box area.


     Summary of Article  -  10 Points

     Reaction to Article  -  10 Points

     Analysis of Article: Correlation to Course  -  15 Points

     Format/Neatness  -  05 Points

     Source Material  -  05 Points

     College Level Writing Skill  -  05 Points


  • Research Paper - 200 points

Students will be the lead facilitator of one or more classes each semester and will be asked to bring in two additional sources of information beyond the assigned readings and posted lecture that will aid in the mutual understanding and exploration of the material. These sources of information must be pertinent to the weekly lecture and learning outcomes and must take one or more of the following forms: (a) video clip (youtube.com, movie, news program, tv show, etc.); (b) appropriate website resources; (c) secondary source (newspaper article, chronicle article, or news magazine); or (d) primary source (research article, text, or original fiction or nonfiction book passage/chapter). Facilitators will also be required to pose one discussion question from each of the two provided sources to help guide class discussion.

  • Proctored Final Exam - 300 points

There are 7 essay questions. Each response will need to be 1-2 paragraphs long to thoroughly answer the question. The questions will come from the weekly learning outcomes. Refer to the final exam grading rubric for additional criteria.

You will have 2 hours to complete the exam. It is closed-book, and closed-note.


Grading: Points distribution


Points possible

Weekly Discussion Articles
(Week 1 to Week 8, 20 points each)

160 points

Weekly Assignments
(Week 1 to Week 7, 30 points each)

210 points

Article Summary

50 points

Weekly Quizzes
Research Paper (Week 7)

70 points
210 points

Proctored Final Exam (Week 8)

300 points

Total : 1000 points


Letter Grade:



Letter Grade

900-1000 points



800-899 points



700 -799 points



600-699 points



Below 599 points

below 60%



Time zone:

Central Time, USA.

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:

It is easy to get behind in this course. This is particularly troublesome because learning the course is designed to be sequential and cumulative. Your active participation throughout each week will be critical to your learning and critical to the health of the learning community. In other words, if you aren't present, you suffer and your colleagues suffer. It is critical that you engage with the class consistently across the semester.

The on-line environment requires us to complete the work for each week within the Monday to Sunday window. We will adhere to that rule. However, we have cumulative projects in this course, so it will be important for you to do the reading and the suggestions for preparation to succeed in the core assessment on a regular basis across the semester.

This course is based on reading. You cannot succeed without reading the material, reading it carefully, and taking notes on what you have read. Simply monitoring the discussion threads and reading the class facilitator notes will not be enough -- citations from the readings and comments on the class discussion are required in every journal and you cannot reach successful depth of understanding without reading. Please let me know if you are having trouble understanding the material. You will probably not be alone and you will provide me a clear opportunity to help all the students engage with the ideas.

Classroom Rules of Conduct:
Students are expected to act and communicate in a professional manner at all times.  Students are expected to be present and actively engaged throughout the course. 

Course Topic/Dates/Assignments:

Week 1 Topics:

What is the operational makeup and culture prevalent in today’s well-managed care organization (HCO)?

  • Foundation of the HCO.
  • Defining excellence in an HCO.
  • The HCO cultural leadership Social Change Model.


    Chapter 1 & 2, Foundations of the HCO and related cultural leadership And (p. 1-67).  


  1. Readings, lectures, and powerpoints.
  2. Discussion.
  3. Assignment.
  4. Quiz 1.
  5. Research Paper Preparation.

Week 2 Topics:

HCO operational and strategic (governance) leadership.

  • Evidence Based Management.
  • HCO Array of Leadership Functions.
  • Governing Board and Other Stakeholder Makeup.


Chapter 3 and Chapter 4, Intro to Leadership (p. 69-135).


  1. Arranging a Proctor.
  2. Readings, Lectures and Powerpoints.
  3. Discussion.
  4. Assignment.
  5. Quiz 2.

Week 3 Topics:

Foundations of Clinical and Physician Performance.

  • Increasing Clinical Performance through Continuous Quality Improvement.
  • Assessing and Improving Physician performance in the HCO.


Chapter 5 & 6-HCO Clinical and Physician Performance Improvement (p. 114-214).


  1. Readings, Lectures and Powerpoints.
  2. Discussion.
  3. Assignment.
  4. Quiz 3.
  5. Article Summary is due.

Week 4 Topic: Assessing and Leadership.

  • The Leadership Challenge: Challenge the Process.
  • The Leadership Challenge: Enable Others to Act.


Chapter 7 & 8, Improving Strategic Leadership in the Nursing and Clinical Support Service Areas  (p. 219-278).


  1. Readings, Lectures and Powerpoints.
  2. Discussion.
  3. Assignment.
  4. Quiz 4.

Week 5 Topics:

Developing the HCO Strategic Community Health strategy.

  • Understanding and promoting community health.
  • Improving the Community Health  Performance Chapter 11 & 12 (p. 281-311).


Chapter 9


  1. Readings, Lectures and Powerpoints.
  2. Discussion
  3. Assignments
  4. Quiz 5

Week 6 Topics:

Knowledge, HR. and Environmental Strategic Management

  • The reliability and Validity of Data.
  • Strategic Issues for Human Resources.
  • Management of the Environment of Care.


Chapter 10, 11, and 12-Managing the Data, HR, and Care Environments ( p. 317-313).


  1. Readings, Lectures and Powerpoints.
  2. Discussion.
  3. Assignment.
  4. Quiz 6.

Week 7 Topics:

Financial Management and HCO Internal Consulting Impact of Financial Management leadership.

  • Impact of Financial Management on the HCO.
  • Impact of Internal Consulting Throughout the HCO.


Read Chapter 13 and 14-(p.417-487).


  1. Readings, Lectures and Powerpoints.
  2. Discussion.
  3. Assignment.
  4. Quiz 7.
  5. Research Paper is due!
  6. Final Exam Preparation.

Week 8 Topics:

HCO Marketing and Strategy.


Read Chapter 15-(p. 491-521).


  1. Readings, Lectures and Powerpoints.
  2. Discussion.
  3. Assignment - Knowledge Check
  4. Quiz 8.
  5. Final Exam.

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2011-2012 Undergraduate Catalog Page 93

Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2011-2012 Undergraduate Catalog Page 93

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.
ONLINE NOTE: Students must participate in an academically related activity on a weekly basis in order to be marked present in an online class. Examples of academically-related activities include but are not limited to: contributing to an online discussion, completing a quiz or exam, completing an assignment, initiating contact with a faculty member to ask a courserelated question, or using any of the learning management system tools.

Park University 2011-2012 Undergraduate Catalog Page 96

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .


This material is protected by copyright
                               and can not be reused without author permission.

Last Updated:3/1/2012 1:52:21 AM