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MG 375 Production & Operations Mgmt
Schleiden, Roger


Mission Statement: Park University provides access to a quality higher education experience that prepares a diverse community of learners to think critically, communicate effectively, demonstrate a global perspective and engage in lifelong learning and service to others.

Vision Statement: Park University, a pioneering institution of higher learning since 1875, will provide leadership in quality, innovative education for a diversity of learners who will excel in their professional and personal service to the global community.

Course

MG 375 Production & Operations Mgmt

Semester

S2F 2012 MY

Faculty

Schleiden, Roger

Title

Senior Adjunct Instructor

Degrees/Certificates

MBA, Northwestern University, Evanston, IL
MSIE, Northwestern University, Evanston, IL
BS, United States Military Academy, West Point, NY

Office Location

Ft. Myer, VA

Office Hours

By Appointment

Daytime Phone

(703) 679-4264

Other Phone

(703) 971-7919

E-Mail

roger.schleiden@park.edu

Semester Dates

19 March 2012 to 13 May 2012

Class Days

----R--

Class Time

5:00 - 10:20 PM

Prerequisites

MA120, BA/MG 360, BA/MG352 or equivalents

Credit Hours

3


Textbook:

Operations & Supply Management, Richard B Chase and Nicholas J. Aquilano and F. Robert Jacobs, 13eth Edition 2011, McGraw-Hill Irwin, Homewood, IL 60430.

Prentice Hall Reference Guide to Grammar with Exercises, Harris, 3rd Edition 1997, Prentice Hall.

Textbooks can be purchased though the MBS bookstore

Textbooks can be purchased through the MBS bookstore

Additional Resources:

Six Sigma, Mike Harry & Richard Schroeder, Random House, NY, NY, 2000.

Logistics and Supply Chain Management, Martin Christopher, Prentice Hall, NY. NY., 1998.

Good to Great, Jim Collins, Harper Business Publishers, NY.  NY, 2001.

20/20 Foresight, Hugh Courtney, Harvard Business School Press, McKinsey and Company, Boston, Mass., 2001.

Competitive Strategy, Michael E. Porter, The Free Press, NY, NY,1998.

Trust, The one thing that makes or breaks a leader, Les T. Csorba, Thomas Nelson Publishers, Nashville, TN, 2004

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
MG375 Production and Operations Management: study of the design. Planning and operations and control of manufacturing, processes, material management, inventory quality control systems, work measurement and production standards. 3:0:3 Prerequisites: MA120, FI360, MG352, or equivalents.

Educational Philosophy:

The instructor's educational philosophy is to teach the academic material in a manner and at a pace that is conducive to learning for the majority of the class. Information provided will identify base concepts with examples worked to show practical application of concepts to representative real world problems. Students are expected to be active participants in the learning process though interaction in the classroom and preparation for class by performing assigned readings and working assigned problems.

Learning Outcomes:
  Core Learning Outcomes

  1. Define the term “operations management.”
  2. List four types of focus dimensions used in operations management.
  3. List three ways to develop new products.
  4. List three types of processes.
  5. Define the term “service” in relation to operation management.
  6. Explain the use or purpose for business process reengineering.
  7. Describe the cycle of product quality.
  8. Explain the term “material requirements planning” (MRP).


  Instructor Learning Outcomes
  1. Lits 4 ways to locate a plant.
  2. Define the Program Evaluation and Review Technique (PERT) and the Critical Path.
  3. Define Learning Curve
  4. Define Lean Six Sigma (LSS).
Core Assessment:

All Park University courses must include a core assessment that measures the course's Core Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. 

For this course, the core assessment is a Comprehensive Final Examination to be administered in all sections of MG 375. This exam is worth at least 30 percent of the student's final grade and will test students' mastery of the Core Learning Outcomes (as listed on this syllabus) through definitions, essay, and/or multiple choice questions. 

This core assessment is a CLOSED BOOK, CLOSED NOTES comprehensive examination that must be administered and proctored in the classroom and may not be given as a take-home examination. Students should not have access to the exam or its questions before it is administered. The duration of the exam can be no longer than two hours. 

No computers, or materials other than a writing instrument and a calculator without text functions, and communication may be used for the exam; this applies to all students, regardless of whether the exam is for on-line or face-to-face students. Completion of the exam is strictly individual; students may not work in groups to complete the exam.

Link to Class Rubric

Class Assessment:

Students are required to read all assigned material and work assigned problems prior to the class meeting for which they are assigned. Students should be prepared to discuss concepts, graphs, problems and current events in class. The final course grade will be determined using the following measurements:

Vehicle                                                          Points     %

Class Participation                                        100     10%

Comprehensive Final (Core Assess.)        300     30%

Midterm Exams:                                             200     20%

Assigned Problems                                       200     20%

Term Paper                                                     200     20%

TOTAL                                                          1,000    100%

 

The midterm exam will cover all assigned reading to the end of Chapter 10. The final examination is cumulative. The final exam is an in-class examination that will be closed book and closed notes.  The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus. 

Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability.

Grading:

The following will be used to assign course letter grades:

Vehicle                                                          Points     %

Class Participation                                        100     10%

Comprehensive Final (Core Assess.)        300     30%

Midterm Exams:                                             200     20%

Assigned Problems                                       200     20%

Term Paper                                                     200     20%

TOTAL                                                          1,000    100%

 

A= 93-100%,  B= 83-92%,  C= 73-82%,  D= 72-62%,  F= Below 61%

 

            A curve will not be used in grading nor will extra work be accepted for credit.  Only extraordinary circumstances warrant a student's being allowed to make up a missed final examination.  It is the student's responsibility to contact the instructor before the scheduled exam or by the end of the first working day after the day of the missed exam to request permission to take a make-up exam.  In the process of determining whether a make-up exam should be allowed, the burden of proof is on the student.  The instructor has the right to request verification of any excuse offered by the student.  The student who is denied permission to take a make up exam may appeal immediately to the Academic Director or Resident Center Administrator.  The appeal must be made by the end of the first working day after the day of the denial.  The appeal will be forwarded immediately to the Assistant Vice President for Extended Learning whose decision will be final.

The comprehensive final is not a take home exam.  The comprehensive final is not an open book or open note.

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:

If an assignment is due on a night that the student is not present, it is the student's responsibility to get the assignment to the instructor on the due date. Five points per night will be deducted each day an assignment is late. Assignments will not be accepted after three dates of the due date without prior approval from the instructor.

Classroom Rules of Conduct:

·         Class participation is expected and will form a part of the final grade.

·         Students are expected to attend all classes and be on time.

·         Students are required to read all material assigned prior to class and apply the material during class discussions, activities, and exercises.

·         The student is responsible for providing the instructor with justification for an excused absence, either prior to or immediately after the absence.

·         Computers are now an integral part of our educational experience.

·         Students must be responsible for planning ahead and meeting deadlines.

·         Students will conduct themselves in a professional manner at all times.

·         Students are expected to respect other students' opinions and values, even if they disagree with those opinions and values.

·         There should only be one person talking at a time. Side bar conversations will not be tolerated.

Course Topic/Dates/Assignments:

Course Topic/Dates/Assignments:

1.  22 Mar      Operations and Supply Chain Management                                            CHAP 1

                        Strategy and Sustainability                                                HK: #4   (35) CHAP 2

                        Six Sigma Quality                                                                HK: #3 (328) CHAP 9

                       

2.  29 Mar       Product and Service Design                                                                      CHAP 3

                        Strategic Capacity Management                                                               CHAP 4

Process Analysis                                                                 HK: #1 (155) CHAP 5

                        Production Process                                                                                     CHAP 6

 

3.   5 Apr        Service Processes                                                                                       CHAP 7

Health Care Processes                                                                               CHAP 8

Projects                                                                              HK: #3 (365)  CHAP 10

                       

4.   12 Apr      MIDTERM TEST #1                                                                                     CH 1-10

 

5.   19 Apr      Global Sourcing and Procurement                                                        CHAP 11

Location, Logistics and Distribution                             HK: #2 (412) CHAP 12

Lean and Sustainable Supply Chains                                                   CHAP 13

 

6.   26 Apr      Enterprise Resource Planning Systems                                               CHAP 14

                        Demand Management and Forecasting                       HK: #1 (518) CHAP 15

                                Sales & Operations Planning                                                                  CHAP16

                        Inventory Control                                                              HK: #3 (586) CHAP 17

           

 

7.   3 May       Material Requirements Planning                                                           CHAP 18

                        Scheduling                                                                       HK: #3 (646) CHAP 19

                        Constraint Management                                                                         CHAP 20

                        Student Term Papers

 

8.  12 May      Comprehensive Final Exam #2                                                                CH 1-20

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2011-2012 Undergraduate Catalog Page 93

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2011-2012 Undergraduate Catalog Page 93

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2011-2012 Undergraduate Catalog Page 96

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is not demonstrated by answering any questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems 
Analysis                                                                                                                                                                                                                                                   
Outcomes
6, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is not demonstrated by answering any questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is not demonstrated by answering any questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service 
Terminology                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 2 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 1 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 0 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is not demonstrated by answering any questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products 
Concepts                                                                                                                                                                                                                                                   
Outcomes
2, 3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is not demonstrated by answering any questions regarding: (a) focus dimensions in operations management (b) ways to develop new products 
Application                                                                                                                                                                                                                                                
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 2 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 1 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 0 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is not demonstrated by answering any questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
7, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) 
Component                                                                                                                                                                                                                                                  
Outcomes
2, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management 

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Last Updated:2/15/2012 2:23:08 PM