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CA 402 Organizational Communication
Long Crowell, Erin Rae


Mission Statement: Park University provides access to a quality higher education experience that prepares a diverse community of learners to think critically, communicate effectively, demonstrate a global perspective and engage in lifelong learning and service to others.

Vision Statement: Park University, a pioneering institution of higher learning since 1875, will provide leadership in quality, innovative education for a diversity of learners who will excel in their professional and personal service to the global community.

Course

CA 402 Organizational Communication

Semester

FA 2012 HO

Faculty

Erin Long-Crowell

Title

Adjunct Faculty

Degrees/Certificates

M.Ed. Adult Education, Park University
B.S. Psychology, University of Missouri - Rolla
B.S. Business & Management Systems, University of Missouri - Rolla

Office Location

None

Office Hours

After class or by appointment

E-Mail

Erin.Long02@park.edu

erin.longcrowell@gmail.com

Semester Dates

August 20 - December 14, 2012

Class Days

-M-W-F-

Class Time

11:00 - 11:50 AM

Prerequisites

CA104 Interpersonal Communication

Credit Hours

3


Textbook:

Modaff, D. P., DeWine, S. & Butler, J. (2011). Organizational communication: foundations, challenges, and misunderstandings (3rd ed.). Boston:Pearson Education.  

Keyton, J., Shockley-Zalabak, P. (2010). Case studies for organizational communication: Understanding communication processes (3rd ed.). New York:Oxford.

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
CA402 Organizational Communication: Examines the role of communication in organizations and the people and patterns making up the many sides of complicated issues which arise in organizational life. The course also examines the communication messages sent and received within an organization including the organizations formal structure and its informal social groups. Prerequisite: CA104. 3:0:3

Educational Philosophy:
I believe that learning is a collaborative process and is best achieved in an environment that is safe, encouraging, respectful, challenging and highly interactive.  I prefer using a variety of methods to engage students in the classroom, as I recognize that everyone learns in his or her own way.  I try to present information in an interesting and relevant way while encouraging critical thinking and personal growth.

Learning Outcomes:
  Core Learning Outcomes

  1. Upon successful completion of this course the student should be able to:
  2. Assess your organizational communication and develop a plan for improvement.
  3. Explain how communication creates and structures an organization and its environment.
  4. Compare and contrast human relations approaches, classical approaches, and human resources approaches to organizational communication.
  5. Explain the systems perspective and how it influences communication research.
  6. Create your own model of organizational culture.
  7. Illustrate how organizational socialization occurs.
  8. Assess the role of leadership in organizational change.
  9. Explain the influence of technology on organizational communication.
  10. Evaluate strategies used to manage organizational conflict.
  11. Evaluate the effects of globalization and diversity on organizations.
  12. Identify ethical issues in organizational communication.
  13. Identify the philosophical roots of the field and summarize its history.


Core Assessment:

Core Assessment Portfolio:


Minimum Requirements:  The core assessment for CA402 Organizational Communication will be a portfolio which


ü      Includes a variety of student assignments designed to show student mastery of at least eight (75 percent) of the core learning objectives for the course. 


ü      Includes an eight to ten-page research based paper that utilizes a minimum of eight sources. 


ü      Includes at least one assignment that requires students to analyze the communication in an organization (a case study of real or simulated organizational communication).


ü      Includes at least one assignment that illustrates student understanding of intercultural differences in values and communication and how that affects organizations.


ü      Includes at least one assignment assessing their own communication strengths and weaknesses and develop action plans to improve weak areas.


ü      Includes tests to illustrate knowledge of the philosophical roots of communication and the history of the field.


ü      Includes at least one assignment that addresses ethical issues in organizational communication.


ü      Must not be assembled before the last quarter of the course although it may contain work done as the semester progress, such as journals.


ü      Emphasizes activities associated with the ability to think critically and communicate effectively. 


ü      Must be transmitted to the instructor in electronic form.


The rubric and core assessment portfolio must be included in all syllabi.  Please note that one assignment may include many of these elements.  For example, a paper may analyze personal communication as well as communication within the organization or ethical communication.

Link to Class Rubric

Class Assessment:

Participation and In-Class Assignments

Class participation is a crucial part of the learning process of this course.  There are participation and/or in-class assignment points given for every class period.  In-class assignments may include activities such as case studies.   Participation points are solely up to the discretion of the instructor, and may be deducted for tardiness, disruptive behavior or excessive use of electronic devices (see Classroom Rules of Conduct).  Participation points cannot be made up unless pre-approved by the instructor (see Attendance).

Presentation Videos

Working individually or in self-selected small groups of no more than 3 people, you will create two presentation videos in order to explain 1) organizational socialization and 2) an enterprise communication tool of your choice (approval by instructor required).  These videos will be creative in nature and will be added to our class YouTube channel.

Core Assessment Portfolio

Self-Assessment Paper: This 2-3 page paper requires an assessment of your own communication strengths and weaknesses, along with an action plan to improve weak areas.

Communication Observation Journals:  You will be asked to attend 2 organizational meetings and write about your experiences and observations.  These two 250-350 word journal entries (submitted via the Journal tool in eCompanion) should illustrate your understanding of 1) intercultural differences in values and communication and how that affects organizations and 2) how leadership affects organizational change.

Mid-Term: The mid-term exam will focus on the foundations of the field and theories discussed during the first half of the semester.

Personal Organization Analysis Paper: This 8-10 page paper requires an analysis of and recommendation for the communication strategies of a large organization of which you are a member.  It will require an interview with a formal leader of the organization, as well as an interview with a general member.  You will be given points for each assigned step of the project, including the interviews and a rough draft.

Final Exam: The final exam will cover theories, concepts, and methods covered throughout the semester.

NOTE: All reading is expected to be completed before you come to class. 

NOTE: All written assignments are to be submitted electronically via the Dropbox in eCompanion, BEFORE class begins on the day the assignment is due.   All written assignments must be formatted according to standards of the American Psychological Association (APA). You should have an APA manual, or you may consult Purdue’s “Owl” Online Writing Lab for examples at http://owl.english.purdue.edu/owl/resource/560/01/

Grading:

Assignment Point Distribution Total
Participation/In-Class Assignments 20 points per week for 15 weeks 300
Presentation Videos 2x 150 points each 300
Self-Assessment Paper 50 points 50
Communication Observation Journals 2x 25 points each 50
Mid-Term Exam 50 points 50
Personal Organization Analysis Paper 200 points 200
Final Exam 50 points 50
Total points: 1000
A = 900-1000 points
B = 800-899 points
C = 700-799 points
D = 600-699 points
F = 0-599 points

Late Submission of Course Materials:
I will not accept late assignments, period.  You should begin work on your assignments early enough to cope with any unforeseen circumstances that inevitably arise.  I may reconsider this rule only in extreme circumstances.

Classroom Rules of Conduct:

eCompanion: I will frequently use eCompanion (online.park.edu) in this course for posting grades, listing assignments, etc.  You will find the materials and instructions you need for the course (including times when class is cancelled for any reason) in eCompanion.  Saying that you don’t have the syllabus or did not check eCompanion does not relieve you from the responsibility of any assignments in this course.

Electronic Devices: Although I do not mind if you use your device (cell phone, tablet, laptop, etc.) 1-2 times per class session when directly related to classroom work, participation points will be deducted for excessive use or if I believe you are giving it more attention than you give the class activity or lecture. No phone calls or text messages should be sent or received during the class session.  If you are expecting an emergency call, let me know before class and take the call outside the classroom.

Respect: I expect every student to help maintain a positive learning environment.  Any classroom conduct that disrupts the learning environment in my opinion will not be tolerated.  Degrading or discriminatory remarks or behaviors are not acceptable.  While I expect differences of opinion, I demand a courteous and respectful atmosphere where everyone feels safe voicing their opinions.  Respect one another and be open to new ideas.

 

Course Topic/Dates/Assignments:
The following schedule is TENTATIVE and therefore still subject to change.  When necessary, class topics will be extended or reexamined in the scheduled sessions.

Week Topic Readings Assignments Due Note
1 Introduction Chapter 1    
2 Classical Theories Chapter 2    
3 Humanistic Theories Chapter 3 Self-Assessment Paper No class Monday (Labor Day)
4 Systems & Critical Theory Chapters 4 & 6 Personal Organization Analysis Interviews  
5 Organizational Culture Chapter 5 Communication Observation Journal #1  
6 Socialization of New Members Chapter 8    
7 Realistic Recruitment Chapter 7 Presentation Video #1  
8 Review   Mid-Term Exam Friday  
Fall Recess Oct 14 - Oct 21
9 Superior-Subordinate Communication Chapter 9    
10 Leaders & Leadership Chapter 12 Communication Observation Journal #2  
11 Leaders & Leadership, cont.   Personal Organization Analysis Draft  
12 Peer & Co-worker Communication Chapter 10   No class Monday (Veteran's Day)
13 Organizational Teams Chapter 11 Presentation Video #2 No class Friday (Thanksgiving)
14 Gender & Emotion Chapter 13    
15 Review   Personal Organization Analysis Paper  
FINAL EXAM Wednesday 12-Dec 10:15am - 12:15pm

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2011-2012 Undergraduate Catalog Page 95-96

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2011-2012 Undergraduate Catalog Page 95

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2011-2012 Undergraduate Catalog Page 98
NOTE: Participation and in-class assignments make up a large percentage of your grade in this class.  These points cannot be made up unless you have an excused absence AND arrangements have been made PRIOR TO THE CLASS SESSION.  Excused absences will be granted, within reason, for legitimate and verifiable activities or illness.  All other absences will be considered unexcused.  You must notify the instructor in advance, and in writing, of scheduled absences or within 24 hours for emergency absences.

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .

Additional Information:








Bibliography:



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio assignments synthesize information from the text and more than eight additional sources. Portfolio assignments synthesize information from text and eight additional sources. Portfolio assignments synthesize information from seven or fewer sources and the text. Portfolio assignments show no evidence of additional sources. 
Analysis                                                                                                                                                                                                                                                   
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio assignments analyze stages/elements of all communication concepts illustrated in the assignment and identify motives, causes and effect of the communication. Portfolio assignments analyze stages/elements of all communication concepts illustrated in the work. Portfolio assignments fail to analyze stages/elements of all communication concepts illustrated in the work or have more than two factual errors. Portfolio assignments fail to analyze stages/elements of communication concepts. 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio assignments evaluate the communication strategies used in a given situation in terms of successfulness and usefulness and offers suggestions for improvement of strategy selection.


 
Portfolio assignments evaluate the communication strategies used in a given situation in terms of successfulness and usefulness. Portfolio assignments only evaluate the communication strategies used in a given situation  in terms of successfulness OR usefulness OR have more than two factual errors. Portfolio assignments fail to evaluate communication strategies. 
Terminology                                                                                                                                                                                                                                                
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio demonstrates a consistent use of more than eight concepts/terms associated with organizational communication. Portfolio demonstrates a consistent use of six to eight concepts/terms associated with organizational communication. Portfolio demonstrates a consistent use of fewer than six concepts/terms associated with organizational communication or has more than two factual errors. Portfolio fails to demonstrate the student's ability to use the  terminology of organizational communication. 
Concepts                                                                                                                                                                                                                                                   
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio defines more than eight concepts associated with organizational communication in the student's own words. Portfolio defines eight communication concepts in the student's own words. Portfolio relies on textbook definitions of communication concepts, or defines fewer than eight concepts in the student's own words, or has more than two factual errors. Portfolio fails to define communication concepts. 
Application                                                                                                                                                                                                                                                
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Portfolio applies more than eight learned concepts to a given communication situation and explains the elements that need to be altered for communication to be more effective. Portfolio applies eight learned concepts to a given communication situation. Portfolio applies fewer than eight concepts to a given communication situation, or has more than two factual errors. Portfolio fails to apply learned concepts to a given communication situation. 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The portfolio demonstrates the student's achievement of more than eight of the competencies with no more than one to three errors in writing conventions. The portfolio demonstrates the student's achievement of eight of the competencies with no more than three to six errors in writing conventions. The portfolio demonstrates the student's achievement of seven or fewer competencies with no more than six to eight errors in writing conventions. Portfolio fails to demonstrate the student's achievement of  competencies and/or includes more than eight errors in writing conventions. 
Component                                                                                                                                                                                                                                                  
Outcomes
1-12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Single components/assignments of the portfolio demonstrate the student's integration and mastery of multiple objectives beyond what was necessary for the assignment. Single components/assignments of the portfolio demonstrate the student's mastery of the objective necessary for the assignment. Single components/assignments of the portfolio demonstrate the student's partial mastery of the objective necessary for the assignment. Single components/assignments of the portfolio do not demonstrate the student's mastery of the objective necessary for the assignment. 
Knowledge of roots and history of field-                                                                                                                                                                                                                   
Outcomes
12                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
The portfolio demonstrates the student's knowledge of the philisophical roots and history of the communication field by achieving scores of more than 80 percent on all exams. The portfolio demonstrates the student's knowledge of the philisophical roots and history of the communication field by achieving scores of 75-80 percent on all exams. The portfolio demonstrates gaps in the student's knowledge of the philisophical roots and history of the communication field illustrated by scores of  60-75 percent or less on all exams. The portfolio does not demonstrates the student's knowledge of the philisophical roots and history of the communication field because student achieved less than 60 percent on most exams. 
Assessment of personal strengths, weaknesses and plans for improvement-                                                                                                                                                                                    
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The portfolio demonstrates the student's analysis of personal strengths and weaknesses and offers goals that are specific, measurable, attainable, realistic, and tangible. The portfolio demonstrates the student's analysis of personal strengths and weaknesses and offers a plan that identifies several goals and how they will achieve them. Portfolio demonstrates only two of the following: analysis of strengths, weaknesses, plan for improvement. Portfolio demonstrates only one of the following: analysis of strengths, weaknesses, plan for improvement. 

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Last Updated:8/8/2012 3:14:28 PM