HC351 Org & Adm of Hlth Care Programs

for F2T 2012

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Mission Statement: Park University provides access to a quality higher education experience that prepares a diverse community of learners to think critically, communicate effectively, demonstrate a global perspective and engage in lifelong learning and service to others.

Vision Statement: Park University, a pioneering institution of higher learning since 1875, will provide leadership in quality, innovative education for a diversity of learners who will excel in their professional and personal service to the global community.


HC 351 Org & Adm of Hlth Care Programs


F2T 2012 DL


Mathur, Neil


Online Faculty


Ph.D. Business Administration/Educational Administration
M.Ed. Mental Health Counseling Psychology
B.A. Carleton University

Office Location


Office Hours

M-F  9-5  Pacific Standard Time

Daytime Phone

781.626.3240 but email is quickest



Class Time


Credit Hours



Management Principles for Health Professionals, Sixth Edition Joan Liebler and Charles McConnell, Jones and Bartlett Publishers. ISBN# 9780763746179

Additional readings and selected="true" articles will be presented in the course. Internet research will also be required.


Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.
Advising - Park University would like to assist you in achieving your educational goals. Please contact your Campus Center for advising or enrollment adjustment information.
Online Classroom Technical Support - For technical assistance with the Online classroom, email helpdesk@parkonline.org or call the helpdesk at 866-301-PARK (7275). To see the technical requirements for Online courses, please visit the http://parkonline.org website, and click on the "Technical Requirements" link, and click on "BROWSER Test" to see if your system is ready.
FAQ's for Online Students - You might find the answer to your questions here.

Course Description:
Structure and implementation of various types of health care organizations and their internal departments, administrative theory; utilization; facilities management; accreditation; strategic planning; decision making theory; medical, nursing, and support staff supply, supervision, and evaluation; financial management; human relations; research and development; organizational culture and change theory; and other internal and external forces. 3:0:3

Educational Philosophy:

Learning Outcomes:
  Core Learning Outcomes

  1. Define terminology and demonstrate general knowledge of the major issues and concepts of administering various forms of health facilities and programs.
  2. Explain the concepts and applications of management techniques utilized in medical facilities.
  3. Compare and contrast the supply and distribution of health professionals and institutions.
  4. Discuss the problems associated with the cost and availability of health care.
  5. Evaluate current and future priorities in the administration of health care in relation to the economy, social issues, ethics, politics, medical science and environmental issues.

Core Assessment:

Class Assessment:

Completing Weekly Quizzes - Key questions from the chapter readings will be completed  -submission of the  the answers to the instructor on the specified dates (Weeks 1-8).  Quizzes are mostly true/false.

Completing a Research Paper. Due by the End of week 7.

All work must contain appropriate formatting, grammar, and spelling.

Completing a student opinion survey form located in the Distance Learning section of the Park University website in Week Eight of this class.

Locating a suitable Proctor with e-mail and Completing a Proctored Final Examination. This process must be finalized no later than the Friday of Week 6.

Completing the Final Exam. The Final Exam will be comprehensive, Closed Book and Closed Notes.


ONLINE NOTE: An attendance report of "P" (present) will be recorded for students who have logged in to the Online classroom at least once during each week of the term. Recording of attendance is not equivalent to participation. Participation grades will be assigned by each instructor according to the criteria in the Grading Policy section of the syllabus.

Course Grading Scale

A = 90- 100%
B = 80-89% 
C = 70-79% 
D = 60-69% 
F = < 60% 



Your research paper will be due the end of week 7.

Research topics should include course related subject area and requires the approval of the instructor. You should have your topic selected="true" by the second week of the course so you may have ample time to complete your projects.

Reports should follow the MLA style and your research must include at least 4 outside references which can include internet material (properly documented) and other reference sources. The research paper is expected to be at least 7-9 pages.

The Table of Contents of the project paper will include

 I.       Introduction (Overview, History, other needed Background)

 II.      Statement of the Problem (to include limitations, what will not be studied and Research Questions to be answered.)

III.     Significance of the Study

 IV.     Definition of Terms Used

V.      Review of Related Literature

VI.     Data Presentation and Analysis

VII.    Conclusions (To include answering each research question)

VIII.   Recommendations for Action and Recommendations for Further Study

IX.  References (and End Notes unless footnotes were cited in the text of the study).

X.  Abstract of the Study (A title page and table of contents is also expected.)

The entire study will be submitted at the end of Week Seven, for grading. 




Weekly Discussions     


Midterm Exam


Research Paper




Comprehensive Final Exam


Total points


Participation in conference threads will be graded by the professor and shall comprise 25 points. Students must post a response on at least 2 other student's posting to receive full credit for each week's conference thread.

The weekly assignments should be comprehensive, easy to follow and read, and grammatically and technically correct.

Your work should reflect strong evidence of effort.

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:
Late work will be penalized at 20% per day.  It is very important that the student keep up with the weekly work. Late work not related to temporary duty, family illness, natural disasters, etc. will not be accepted. 

Classroom Rules of Conduct:

This course is offered on-line, over the Internet, using the ECollege computer service. Each students is expected to devote a minimum of five hours per class week logged on to the computer conferencing system. This is same amount of time you'd spend in the physical classroom. See "Ground Rules for On-line Participation" for additional information.

According to Park University guidelines, this course is divided into eight weeks with the first week beginning on the first day of the semester, a Monday, and ends midnight the following Sunday. Weeks Two through Eight also begin on Monday and end on the following Sunday. Assignments scheduled for completion during a class week should be completed by the end of the week assigned, Writing assignments and formal papers should be completed and successfully emailed so that they are in by the due date.

Ground Rules for On-line Participation

  1. Students should use  Pirate E-Mail for private messages to the instructor and other students. The Class Conference is for public messages.
  2. Students are expected to complete 5 hours per week of conferencing or other appropriate online activities, including sending/receiving E-mail and navigating and conducting research over the World Wide Web.
  3. KEEP A COPY of all course work you submit until the end of the term.
  4. All students will participate in conference discussion. Conventions of "on-line etiquette," which include courtesy to all users, will be observed.
  5. If you need assistance please contact me.
  6. Students will normally submit papers as MS Word uploaded to the computer and routed to the instructor or emailed. Please do not use any MS Works format. Overall it works well to copy your assignments from you word processing program and paste it into the e-mail.
  7. Each student is responsible for clicking on the link below and thoroughly reading each online course policy. If you have any questions about any of these policies, please contact me for clarification.

Course Topic/Dates/Assignments:

WEEK 1: The Health Professional's Modern Arena



Chapter 1 –The Context of Health Care Management  




Impart an understanding of the evolution of the health care system and the essential adaptive nature of a successful organization dedicated to the delivery of health care, and identify the elements of the individual manager’s role in the inevitable and continuing process of organizational change.  


Students should leave this chapter with the following appreciation of the health care environment: a rapidly changing arena in which further change will be the order of the coming decade while 1) pressures increase to deliver quality care at lower cost and 2) health care organizations continue to merge and affiliate and pursue other perceived organizational advantages.)  


Chapter 2 –Today’s Concept of Organizational Management  




Provide a working definition of management and review the evolution of organizational management; introduce the basic functions of management; and describe the integration of clinical practice and management skills necessary to the health professional in an age of growing consumer influence in determining services.  


Students should leave this chapter with a broad understanding of management functions in general—the “things managers do”—and be nominally conversant with the concepts of total quality management and the clientele network.  


What to do  


1. Read the Online Lectures  


2. Read Chapters 1 and 2  


3. Participate in Discussion Thread  


4. Take and complete Weekly Quiz


WEEK 2 : The Management Functions From Theory to Application


Chapter 3 –Planning


This chapter defines planning and identifies its key elements; It will identify the constraints and boundaries that traditionally affect planning in the organizational setting. The student will focus on strategic planning as the essential process of determining and refining an organization’s objectives. Students will be able to determine how to allocate its resources.

Students should leave this chapter understanding that planning, described most broadly as considering what to do in a time not yet present, is absolutely fundamental to all of management at all levels. The students will be able to Identify and describe what comprises a strategic plan and evaluate how this may differ from a functional or operating plan.)


Chapter 4 –Decision Making


The chapter defines and describes decision making, with special attention to forces and factors that limit or “constrain” business decisions It identifies some of the tools and techniques that are available to facilitate sound decision making.

Students will leave this chapter understanding what is involved in making any decision of any size or scope, but should further understand that certain decision steps may be hidden or essentially automatic. The student will be knowledgeable and be able to explain the existence of modern aids to decision making.)

What to do

1. Read the Online Lectures

2. Read Chapters 3 and 4

3. Decide on research paper topic 

4. Participate in Discussion Thread

5. Take the weekly Quiz


WEEK 3: Organizing and Staffing Fundamental Concepts and Principles


Chapter 5 –Organizing


This chapter covers the basic management process of organizing and its several component elements. It’s place in the in the overall management process is described. It also relates the principles of organizing to practical considerations in the manager’s job such as organizational charts and job descriptions.

Students will be knowledgeable and able to explain the relationship between planning and organizing. They will be able to describe and explain the organizing concepts advanced in the chapter.The student will be able to evaluate the concepts of chain of command, span of control, line and staff as they relate to various organizations. The student will be able to describe the development and use of organization charts and job descriptions.


Chapter 6 –Staffing: Recruiting and Retaining Quality Employees


The Chapter defines and describes the essential activities that comprise the basic management function of staffing, including consideration of present-day recruitment concerns, employee turnover, and employee retention strategies.

Students will be able to explain the recruitment and retention processes and related issues of organizations. They will in particular be able to the individual manager’s role in these processes.


What to do

1. Read the Online Lectures

2. Read Chapters 1 and 2

3. Participate in Discussion Thread

4. Take the weekly Quiz


WEEK 4: Directing and Control-The Critical Cycle Budgetary Control of Ultimate Resources


Chapter 7 –Directing and Controlling: The Critical Cycle


This chapter seeks to establish directing and controlling as the components of a critical cycle of follow-up and correction. It emphasizes that although discussions of control mechanisms stress the development of information, true controlling is information and action.

Students will be able to describe and explain a number of control mechanisms. They will especially understand the critical action nature of controlling, as well as the importance of the directing-and-controlling cycle.


Chapter 8 –Budgeting: Controlling the Ultimate Resource


The student is introduced to the role of the department manager in the budget process. They will be exposed to the essential role of the budget in the operation of a department; and the ways in which a department’s operating results are compared with budget in the ongoing control of expenditures.

Student should leave this chapter knowledgeable in what a budget is and what its role is in the operation of a department. They will also be able to describe and explain the steps in the budget cycle and most of the terms commonly employed in departmental budgeting.)

What to do

1. Read the Online Lectures

2. Read Chapters 7 and 8

3. Participate in Discussion Thread

4. Take the weekly Quiz

5. Take the Midterm 

Week 5: Committees and Teams Adaptation, Motivation, Conflict Management


Chapter 9 –Committees and Teams


Chapter 9 provides familiarization with various forms of committees and other group endeavors and their uses, abuses, advantages, and disadvantages. It examines the concept of the employee team as a special form of committee arising from the adoption of certain modern management processes.

Students will be able to describe the various forms of committees and when and how they are used. The student will be able to identify the need for a committee or team when various situations arise.


Chapter 10 –Adaptation, Motivation, and Conflict Management


Chapter 10 addresses the significant issues involved in bringing individuals into the work organization and ensuring they become integral parts of it. We review the factors and forces influencing individuals to willingly work. Also introduced is the inevitability of conflict in human interaction in the work environment.

Students will describe the major issues surrounding employee motivation—what does or does not likely motivate, and such. They will understand the inevitability of organizational conflict but also understand how to solve conflict situations when they arises.

What to do

1. Read the Online Lectures

2. Read Chapters 9 and 10

3. Participate in Discussion Thread

4. Take the weekly Quiz


WEEK 6: Training and Development Authority, Leadership, and Supervision


Chapter 11 –Training and Development


This chapter examines the overall process of orientation, training, and development from the perspective of the department manager. Students will be able to understand the importance of the orientation and training program as a vital part of employee motivation and retention. Students can evaluate situations and develop cost justifications for the acquisition of essential internal and external training resources.


Chapter 12– Authority, Leadership, and Authority


This chapter examines the overall concept of leadership as reflected in the activities of those who may be referred to as “managers,” “supervisors,” or others who direct the efforts of people. It also relates leadership to the concepts of authority, power, and influence.

Students will be able to describe and explain the common sources of power and authority in the organizational setting. They will also be able to identify variations in leadership styles and why these may apply in various circumstances.

What to do

1. Read the Online Lectures

2. Read Chapters 11 and 12

3. Participate in Discussion Thread

4. Take the weekly Quiz


WEEK 7: Human Resource Management and the Communication Process


Chapter 13 –Human Resource Management-Managers Perspective


Chapter 13 provides guidance for managers in establishing a relationship with the organization’s human resource function. The many tools Human Resources has to offer in facilitating the fair, effective, and legal management of people are presented. Students will be able to describe what services the human resources department provides to the organization. They will identify issues that require assistance from Human Resources.


Chapter 14 –Communication: The Glue That Binds Us Together


Chapter 14 provides a cursory introduction to a critical topic in all aspects of an individual’s relationship with his or her work—interpersonal communication within the context of the work organization.

Students will be to able to describe and select communication skills necessaryto achieve their managerial goals. They will learn that one of the most important managerial skills is the manager’s ability to establish and maintain the working relationships that are so important to success on the job.

What to do

1. Read the Online Lectures

2. Read Chapters 13 and 14

3. Participate in Discussion Thread

4. Take the weekly Quiz

5. Paper due


WEEK 8: Day-to-Day Management for the Health Professional-as-Manager


Chapter 15 –Day-to-Day Management as a Health Professional Manager


Establish the health care professional who serves in a managerial capacity as both professional practitioner and manager. The chapter reinforces the necessity for the successful professional-as-manager to place neither role above the other and to establish the departmental standard for professional conduct and behavior.

Students will identify often-unique problems that can confront the professional-as-manager, especially in the management of other professionals. However they must also understand and be able to explain that not all professionals (or nonprofessionals, for that matter) behave in a set, predictable manner. Thus all cannot be managed in the same way!!

What to do

1. Read the Online Lecture

2. Read Chapter 15

3. Participate in Discussion Thread

4. Take your Final Exam

5. Please complete online instructor evaluation

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2011-2012 Undergraduate Catalog Page 95-96

Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2011-2012 Undergraduate Catalog Page 95

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.
ONLINE NOTE: Students must participate in an academically related activity on a weekly basis in order to be marked present in an online class. Examples of academically-related activities include but are not limited to: contributing to an online discussion, completing a quiz or exam, completing an assignment, initiating contact with a faculty member to ask a course related question, or using any of the learning management system tools.

Park University 2011-2012 Undergraduate Catalog Page 98

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .

Additional Information:



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Last Updated:10/18/2012 11:04:34 AM