LG 415 Quality Control
U1T 2013 DL
Senior Instructor/ISO Registered Lead/Internal Auditor/Six Sigma Quality Assurance Manager
Masters of Science/Management/Human Resources Dev;Bachelor of Science/Management/Social Science/Gen EduAssociates of Science/Business/Management/English
Online - As Required
252-725-2305 (Cell Phone)
6/3 - 7/28/2013
Managing for Quality and Performance Excellence; 8th Edition, James R. Evans and William M. Lindsay, South-Western, CENGAGE Learning, 978-0-324-78320-9, 0324-78320-5
Textbooks can be purchased through the MBS bookstore
Textbooks can be purchased through the Parkville Bookstore
We will be accessing various web sites that will support and enhance the information presented in the course material. The web sites and their location will be provided during class.
Pyzdek, T. (2003). The Six Sigma Handbook: Revised and expanded. New York: McGraw-Hill, ISBN: 0-07-141015-5.
The supplemental text is used as a reference ONLY to clarify certain topics within the approved text. This is not a required textbook for the course, and any information taken from it is not testable. It is used ONLY as a reference for the lectures and other materials within the course.
McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.Career Counseling - The Career Development Center (CDC) provides services for all stages of career development. The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email email@example.com or call 800-927-3024Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.Advising - Park University would like to assist you in achieving your educational goals. Please contact your Campus Center for advising or enrollment adjustment information.Online Classroom Technical Support - For technical assistance with the Online classroom, email firstname.lastname@example.org or call the helpdesk at 866-301-PARK (7275). To see the technical requirements for Online courses, please visit the http://parkonline.org website, and click on the "Technical Requirements" link, and click on "BROWSER Test" to see if your system is ready.FAQ's for Online Students - You might find the answer to your questions here.
Learning Outcomes: Core Learning Outcomes
CORE ASSESSMENT: All Park University courses must include a core assessment the measures the relevant Departmental Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. The core assessment must measure at least 75% of the Core Learning Outcomes (CLO’s). The assessment cannot be due until at least the 6th week of the term and must count for at least 20% of the final grade. The following assessment instrument can be given separately or as part of a final test. In either case, the test and results must be kept for further review. The assessment should be evaluated using the attached rubrics.
You are the new bank branch manager. Corporate headquarters (HQ) has embarked on a new quality focus. You need to describe the new focus to your employees, what is the definition of quality?
After becoming familiar with the bank and its procedures, you’ve noticed the bank is very busy during the peak lunch hour. Customers are in a hurry, waiting becoming visually frustrated. You’ve decided to study waiting times of customers for teller service during the peak 12 noon to 1 P.M. lunch hour, which appears to be the worst time.
A subgroup of four customers is selected (one at each 15 minute interval during the hour), and the time in minutes is measured from the point each customer enters the line to when his or her service begins. The results over a four week period are provided.
Would this be an enumerative or analytic study? Also, what type of inspection policy is being used?
TIME IN MINUTES
Construct a control chart for the data above. Use zone boundaries.
Is the process in control? If not, when does the out of control behavior occur?
As a result of the control chart developed above, you’ve decided to diagnose the process. Discuss the reasoning you’ve used to decide the process needed work and methods you’d use in analyzing the process in question.
Assuming you have discovered the process to exhibit special variation and through analysis identified and changed the process to resolve the special causes. Drop the out of control points, and re-compute the control chart. Is the process now in control? If not, when does the out of control behavior occur?
Corporate has directed the branches to limit service time to no more than 5.5 minutes. Will your process be able to meet the new standards from HQ? Determine by calculating a basic CP formula and discuss why or why not.
Link to Class RubricClass Assessment:
The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.
All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.
Classroom Rules of Conduct: Park University policies will be strictly enforced. NO EXCEPTIONS! The student will be expected to read assigned material and participate in assigned homework, exams and discussions. Discussion Question are due by midnight on Thursdays so all students have an opportunity to respond to other ideas and opinions. Professional Conduct is expected by all students at all times, as well as, tolerance and acceptance of other students ideas and beliefs.
Week 1 Chapters 1 and 2 Review Questions (Pages 38, 80-81)
Week 2 Chapters 3 and 4 Review Questions (Pages 141-142)
Week 3 Chapters 5 and 6 Review Questions (Pages 182-183, 230-231)
Week 4 Chapters 7 and 8 Review Questions (Pages 347-348, 408-409)
From Chapters (1- 8): Take Home Exam #1; Case Study (Your Choice)
Week 5 Chapters 9 and 10 Review Questions (Pages 466-467, 519-520)
Week 6 Chapters 11 and 12 Review Questions (Pages 568, 642-643)
Week 7 Chapter 13 Review Questions (Pages 716)
From Chapters (9-13) Take Home Exam #2; Case Study (Your Choice) Research Assessment Project
Week 8 Review (Chapters (1-13); Proctored Exam IAW University policy
**NOTE: Team Assignments will be made by Instructor. All weekly assignments (Outlined Above)
ADDITIONAL SPECIFIC INSTRUCTIONS: All weekly assignments (Outlined Above) are due on each Sunday (no later than) 12 PM Mountain Standard Time. Prepare for your work as a Microsoft Word Document, APA Format, and submit to the Drop Box for grading. Weekly Discussion Questions will be assigned by your Instructor and are due to be posted each Thursday (no later than) 12 PM Mountain Standard Time. Participation is a must for an Online Classroom. This includes no less than two posted responses and feedback to your classmates. Review Questions may be assigned for Homework as a Team Effort. There will be 25 Review Questions from the Chapters assigned each week. Your Choice! Only One Copy of the Final Effort will be posted in the Drop Box.
Academic Honesty:Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2012-2013 Undergraduate Catalog Page 97
Plagiarism:Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2012-2013 Undergraduate Catalog Page 95
Attendance Policy:Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.
Park University 2012-2013 Undergraduate Catalog Page 98
Disability Guidelines:Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .
Last Updated:5/22/2013 2:50:53 PM