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LG 415 Quality Control
Whatley, Pacita


Mission Statement: Park University provides access to a quality higher education experience that prepares a diverse community of learners to think critically, communicate effectively, demonstrate a global perspective and engage in lifelong learning and service to others.

Vision Statement: Park University, a pioneering institution of higher learning since 1875, will provide leadership in quality, innovative education for a diversity of learners who will excel in their professional and personal service to the global community.

Course

LG 415 Quality Control

Semester

U1T 2013 DL

Faculty

Whatley, Pacita

Title

Senior Instructor/ISO Registered Lead/Internal Auditor/Six Sigma Quality Assurance Manager

Degrees/Certificates

Masters of Science/Management/Human Resources Dev;
Bachelor of Science/Management/Social Science/Gen Edu
Associates of Science/Business/Management/English

Office Location

Online Campus

Office Hours

Online - As Required

Daytime Phone

843-552-3288 (Office)

Other Phone

252-725-2305 (Cell Phone)

E-Mail

pacita.whatley@park.edu

pacita1947@yahoo.com

Semester Dates

6/3 - 7/28/2013

Class Days

TBA

Class Time

TBA

Prerequisites

MA 120

Credit Hours

3


Textbook:
 

Textbook:

Managing for Quality and Performance Excellence; 8th Edition, James R. Evans and William M. Lindsay, South-Western, CENGAGE Learning, 978-0-324-78320-9, 0324-78320-5

 

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

We will be accessing various web sites that will support and enhance the information presented in the course material.  The web sites and their location will be provided during class.

Pyzdek, T. (2003).  The Six Sigma Handbook:  Revised and expanded.  New York:  McGraw-Hill, ISBN:  0-07-141015-5.

The supplemental text is used as a reference ONLY to clarify certain topics within the approved text.   This is not a required textbook for the course, and any information taken from it is not testable.  It is used ONLY as a reference for the lectures and other materials within the course. 

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.
Advising - Park University would like to assist you in achieving your educational goals. Please contact your Campus Center for advising or enrollment adjustment information.
Online Classroom Technical Support - For technical assistance with the Online classroom, email helpdesk@parkonline.org or call the helpdesk at 866-301-PARK (7275). To see the technical requirements for Online courses, please visit the http://parkonline.org website, and click on the "Technical Requirements" link, and click on "BROWSER Test" to see if your system is ready.
FAQ's for Online Students - You might find the answer to your questions here.


Course Description:
LG 415 Quality Control: A study of quality planning and control systems including application and statistical quality control theory to the design of quality control systems; the impact of quality on logistics and the procurement process. 3:03 Prerequisite: MA 120

Learning Outcomes:
  Core Learning Outcomes

  1. Define quality. Provide a statement that covers the customer aspect of quality, predictable degree of uniformity and dependability, low cost suitable to the market. This should include comments related to a focus on continual process improvement.
  2. Explain the fundamentals of probability and statistical studies. Be able to calculate mean, median, and mode. Explain the difference between enumerative and analytic studies.
  3. Use control charts correctly. When given a basic attribute (P chart) and/or a variable (X - R chart) problem, calculate the center line, and control limits. Once calculated, populate the charts with given data and identify out of control indicators. Explain the process when revising the center, and control limits are necessary.
  4. Explain methods of diagnosing a process. Define brainstorming, affinity diagrams, cause and effect diagrams, Pareto analysis, stratification and Gannt charts.
  5. Define specifications, process capability and improvement. Explain the difference between performance and technical specifications. Explain the difference between natural and specification limits. Calculate a basic Cp problem.
  6. Explain inspection policy. Explain lot-by-lot, continuous flow acceptance and special sampling procedures. Describe the kp rule.


  Instructor Learning Outcomes
  1. Explain the impact of Quality Control on the Intl Corporate World.
  2. Define how Technology is changing quality control improvements.
  3. Explain how Logistics impacts the delivery of a quality product.
  4. Explain how to evaluate an effective Quality Control System.
Core Assessment:

CORE ASSESSMENT: All Park University courses must include a core assessment the measures the relevant Departmental Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. The core assessment must measure at least 75% of the Core Learning Outcomes (CLO’s). The assessment cannot be due until at least the 6th week of the term and must count for at least 20% of the final grade. The following assessment instrument can be given separately or as part of a final test. In either case, the test and results must be kept for further review. The assessment should be evaluated using the attached rubrics.

 Project: 

 

You are the new bank branch manager. Corporate headquarters (HQ) has embarked on a new quality focus. You need to describe the new focus to your employees, what is the definition of quality? 

 

After becoming familiar with the bank and its procedures, you’ve noticed the bank is very busy during the peak lunch hour. Customers are in a hurry, waiting becoming visually frustrated. You’ve decided to study waiting times of customers for teller service during the peak 12 noon to 1 P.M. lunch hour, which appears to be the worst time.  

A subgroup of four customers is selected (one at each 15 minute interval during the hour), and the time in minutes is measured from the point each customer enters the line to when his or her service begins. The results over a four week period are provided.  

 

Would this be an enumerative or analytic study? Also, what type of inspection policy is being used?

 

 

 

TIME IN MINUTES

 

 

DAY

 

 

 

 

 

 

 

 

 

1

7.2

8.4

7.9

4.9

2

5.6

8.7

3.3

4.2

3

5.5

7.3

3.2

6

4

4.4

8

5.4

7.4

5

9.7

4.6

4.8

5.8

6

8.3

8.9

9.1

6.2

7

4.7

6.6

5.3

5.8

8

8.8

5.5

8.4

6.9

9

5.7

4.7

4.1

4.6

10

1.7

4

3

5.2

11

2.6

3.9

5.2

4.8

12

4.6

2.7

6.3

3.4

13

4.9

6.2

7.8

8.7

14

7.1

6.3

8.2

5.5

15

7.1

5.8

6.9

7

16

6.7

6.9

7

9.4

17

5.5

6.3

3.2

4.9

18

4.9

5.1

3.2

7.6

19

7.2

8

4.1

5.9

20

6.1

3.4

7.2

5.9

Construct a control chart for the data above. Use zone boundaries.

 

Is the process in control? If not, when does the out of control behavior occur?

 

As a result of the control chart developed above, you’ve decided to diagnose the process. Discuss the reasoning you’ve used to decide the process needed work and methods you’d use in analyzing the process in question.

 

Assuming you have discovered the process to exhibit special variation and through analysis identified and changed the process to resolve the special causes. Drop the out of control points, and re-compute the control chart. Is the process now in control? If not, when does the out of control behavior occur?

 

Corporate has directed the branches to limit service time to no more than 5.5 minutes. Will your process be able to meet the new standards from HQ? Determine by calculating a basic CP formula and discuss why or why not.

Link to Class Rubric

Class Assessment:

NOTE:  The above outdated Core Assessment has been replaced with a Core Assessment Project.  Specifically, a Research Paper - Due Week 7.  Instructor will provide detailed instructions in the Classroom.  
 
Assigned Homework (Based on material covered).
Two Open-Book Exams (Chapters 1 thru 8 and Chapters 9 thru 13)
Project - A Research Core Assessment Paper
Final Exam (Proctored - Closed Book - Closed Notes) (Chapters 1 - 13)

Grading:

25   Points - Each Week (Weeks 1 - 8) for Assigned Homework (Review Questions**)
50   Points - Each for Open-Book Exams
25   Points - Selected Case Study/Discussion and Participation (Weeks 1 - 8)
200 Points - Research Core Assessment Paper - Assignment may change at Instruction's Discretion. 
300 Points - Final Exam
 
TOTAL POINTS:  1000
 
Course Grading Scale:
 
Letter   Points            Percent
A         1000-900      90-100%
B           800-899      80-  89%
C           700-799      70-  79%
D           600-699      60-  69%
F           500-Zero     59-    0%   
 

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:
All assignments are due on the dates noted in the course syllabus and in the weekly unit instructions.  Late Submission of Course Materials will ONLY be accepted with prior consent and/or at the discretion of the Instructor.  If you anticipate a delay due to a valid excusable reason (such as sickness, work assignments, death, etc.) contact your Instructor as soon as possible via Instructor's Office, Email, and/or Phone. 

Classroom Rules of Conduct:
Park University policies will be strictly enforced.  NO EXCEPTIONS!  The student will be expected to read assigned material and participate in assigned homework, exams and discussions.  Discussion Question are due by midnight on Thursdays so all students have an opportunity to respond to other ideas and opinions.  Professional Conduct is expected by all students at all times, as well as, tolerance and acceptance of other students ideas and beliefs.

Course Topic/Dates/Assignments:
 

Week 1         Chapters 1 and 2 Review Questions (Pages 38, 80-81)

Week 2         Chapters 3 and 4 Review Questions (Pages 141-142)

Week 3         Chapters 5 and 6 Review Questions (Pages 182-183, 230-231)

Week 4         Chapters 7 and 8 Review Questions (Pages 347-348, 408-409)

                     From Chapters (1- 8): Take Home Exam #1; Case Study (Your Choice)

Week 5         Chapters 9 and 10 Review Questions (Pages 466-467, 519-520)

Week 6         Chapters 11 and 12 Review Questions (Pages 568, 642-643)

Week 7         Chapter 13 Review Questions (Pages 716)

From Chapters (9-13) Take Home Exam #2; Case Study (Your Choice)              Research Assessment Project

Week 8         Review (Chapters (1-13); Proctored Exam IAW University policy

**NOTE:  Team Assignments will be made by Instructor.  All weekly assignments (Outlined Above)

ADDITIONAL SPECIFIC INSTRUCTIONS:  All weekly assignments (Outlined Above) are due on each Sunday (no later than) 12 PM Mountain Standard Time.  Prepare for your work as a Microsoft Word Document, APA Format, and submit to the Drop Box for grading.  Weekly Discussion Questions will be assigned by your Instructor and are due to be posted each Thursday (no later than) 12 PM Mountain Standard Time.  Participation is a must for an Online Classroom.  This includes no less than two posted responses and feedback to your classmates.  Review Questions may be assigned for Homework as a Team Effort.  There will be 25 Review Questions from the Chapters assigned each week.  Your Choice! Only One Copy of the Final Effort will be posted in the Drop Box. 

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2012-2013 Undergraduate Catalog Page 97

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2012-2013 Undergraduate Catalog Page 95

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.
ONLINE NOTE: Students must participate in an academically related activity on a weekly basis in order to be marked present in an online class. Examples of academically-related activities include but are not limited to: contributing to an online discussion, completing a quiz or exam, completing an assignment, initiating contact with a faculty member to ask a course related question, or using any of the learning management system tools.

Park University 2012-2013 Undergraduate Catalog Page 98

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1, 2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Exhibits 90-100% of the following: (1) Predictable degree of uniformity,


dependability, suitable to the market, continual process improvement.


(2) Uses mean, median and standard deviation to calculate the centerline,


control limits and zone boundaries.


 
Meets 70% or above of all elements


listed in the exceed column.





 
Meets less than 70% of all elements


listed in the exceed column.


 
No understanding


 
Analysis                                                                                                                                                                                                                                                   
Outcomes
4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Exhibits 90-100% of the following: Brainstorming, affinity diagrams, cause


and effect diagrams, pareto analysis, stratification and Gantt charts


 
Meets 70% or above of all elements


listed in the exceed column.





 
Meets less than 70% of all elements


listed in the exceed column.


 
No understanding


 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Evaluate the results of a control chart to determine if a process is in control.


Select the best methods to analyze a process to determine the cause of


special variation. Be able to determine natural specifications from customer


specifications.


 
Exhibits basic understanding of the


control chart. Able to analyze a process,


trial and error of best method. Able to


apply specifications.


 
Unable to apply concept of control charts


and there use. Spotty understanding of


analysis methods.


 
No understanding


 
Terminology                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Develop and use a control chart correctly. Apply methods to diagnose


a process using tools provided. Able to defend a position based on these


methods.


 
Able to chart a process and discuss


basic tools. Basic connection


with problem identified during charting





 
Unable to chart or discuss tools effectively


 
No understanding.


 
Concepts                                                                                                                                                                                                                                                   
Outcomes
1, 3, 4, 5, 6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Recognizes importance of quality, control charting, natural and customer


specifications, and inspection policy. Defends and substantiates


understanding.


 
Basic understanding of concepts,


defense of position good.





 
Some understanding, disjointed.


 
No understanding


 
Application                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Develop and use a control chart correctly. Apply methods to diagnose


a process using tools provided and discussed above effectively.


 
Can develop a chart, basic use of tools.


 
Little evidence of understanding


 
No understanding


 
Whole                                                                                                                                                                                                                                                      
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
No errors in writing


 
1-3 errors in writing





 
4-6 errors in writing


 
7 or more errors in writing


 

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Last Updated:5/22/2013 2:50:53 PM