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LG 415 Quality Control
O'Quin, Michaela


Mission Statement: Park University provides access to a quality higher education experience that prepares a diverse community of learners to think critically, communicate effectively, demonstrate a global perspective and engage in lifelong learning and service to others.

Vision Statement: Park University, a pioneering institution of higher learning since 1875, will provide leadership in quality, innovative education for a diversity of learners who will excel in their professional and personal service to the global community.

Course

LG 415 Quality Control

Semester

S1B 2013 BL

Faculty

O'Quin, Michaela

Title

Adjunct Faculty

Degrees/Certificates

BA Criminal Justice Administration
MA Procurement and Acquisitions Management

Office Location

Assigned Classroom

Office Hours

Fifteen minutes prior or after class

Daytime Phone

915-449-5169

E-Mail

Michaela.Oquin@park.edu

michaela440@gmail.com

Semester Dates

January 14-March 10, 2013

Class Days

-M-W---

Class Time

5:00 - 7:30 PM

Prerequisites

MA120

Credit Hours

3


Textbook:
Evans, J.R.; Lindsay, W.M. (2011). Managing for quality and performance excellence (8th ed.). . ISBN: 0-324-78320-5 / 978-0-324-78320-9

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
LG 415 Quality Control: A study of quality planning and control systems including application and statistical quality control theory to the design of quality control systems; the impact of quality on logistics and the procurement process. 3:03 Prerequisite: MA 120

Educational Philosophy:
The facilitator’s educational philosophy is one of interactiveness based on lectures, readings, quizzes, dialogues, examinations, internet, videos, web sites and writings. The facilitator will engage each learner in what is referred to as disputatious learning to encourage the lively exploration of ideas, issues and contradictions.

Learning Outcomes:
  Core Learning Outcomes

  1. Define quality. Provide a statement that covers the customer aspect of quality, predictable degree of uniformity and dependability, low cost suitable to the market. This should include comments related to a focus on continual process improvement.
  2. Explain the fundamentals of probability and statistical studies. Be able to calculate mean, median, and mode. Explain the difference between enumerative and analytic studies.
  3. Use control charts correctly. When given a basic attribute (P chart) and/or a variable (X - R chart) problem, calculate the center line, and control limits. Once calculated, populate the charts with given data and identify out of control indicators. Explain the process when revising the center, and control limits are necessary.
  4. Explain methods of diagnosing a process. Define brainstorming, affinity diagrams, cause and effect diagrams, Pareto analysis, stratification and Gannt charts.
  5. Define specifications, process capability and improvement. Explain the difference between performance and technical specifications. Explain the difference between natural and specification limits. Calculate a basic Cp problem.
  6. Explain inspection policy. Explain lot-by-lot, continuous flow acceptance and special sampling procedures. Describe the kp rule.


  Instructor Learning Outcomes
  1. Discuss the importance quality control and the history behind its conception
  2. Students will learn the three levels of quality.
  3. Students will learn the ISO standards and their importance to government contracting.
  4. Discuss the customer- driven quality control.
  5. Understand the importance of developing and empowering teams as management.
  6. Discuss and understand given product outcomes and measures and how to use them to better plan for future products and production.
Core Assessment:

CORE ASSESSMENT: All Park University courses must include a core assessment the measures the relevant Departmental Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. The core assessment must measure at least 75% of the Core Learning Outcomes (CLO’s). The assessment cannot be due until at least the 6th week of the term and must count for at least 20% of the final grade. The following assessment instrument can be given separately or as part of a final test. In either case, the test and results must be kept for further review. The assessment should be evaluated using the attached rubrics.

 Project: 

 

You are the new bank branch manager. Corporate headquarters (HQ) has embarked on a new quality focus. You need to describe the new focus to your employees, what is the definition of quality? 

 

After becoming familiar with the bank and its procedures, you’ve noticed the bank is very busy during the peak lunch hour. Customers are in a hurry, waiting becoming visually frustrated. You’ve decided to study waiting times of customers for teller service during the peak 12 noon to 1 P.M. lunch hour, which appears to be the worst time.  

A subgroup of four customers is selected (one at each 15 minute interval during the hour), and the time in minutes is measured from the point each customer enters the line to when his or her service begins. The results over a four week period are provided.  

 

Would this be an enumerative or analytic study? Also, what type of inspection policy is being used?

 

 

 

TIME IN MINUTES

 

 

DAY

 

 

 

 

 

 

 

 

 

1

7.2

8.4

7.9

4.9

2

5.6

8.7

3.3

4.2

3

5.5

7.3

3.2

6

4

4.4

8

5.4

7.4

5

9.7

4.6

4.8

5.8

6

8.3

8.9

9.1

6.2

7

4.7

6.6

5.3

5.8

8

8.8

5.5

8.4

6.9

9

5.7

4.7

4.1

4.6

10

1.7

4

3

5.2

11

2.6

3.9

5.2

4.8

12

4.6

2.7

6.3

3.4

13

4.9

6.2

7.8

8.7

14

7.1

6.3

8.2

5.5

15

7.1

5.8

6.9

7

16

6.7

6.9

7

9.4

17

5.5

6.3

3.2

4.9

18

4.9

5.1

3.2

7.6

19

7.2

8

4.1

5.9

20

6.1

3.4

7.2

5.9

Construct a control chart for the data above. Use zone boundaries.

 

Is the process in control? If not, when does the out of control behavior occur?

 

As a result of the control chart developed above, you’ve decided to diagnose the process. Discuss the reasoning you’ve used to decide the process needed work and methods you’d use in analyzing the process in question.

 

Assuming you have discovered the process to exhibit special variation and through analysis identified and changed the process to resolve the special causes. Drop the out of control points, and re-compute the control chart. Is the process now in control? If not, when does the out of control behavior occur?

 

Corporate has directed the branches to limit service time to no more than 5.5 minutes. Will your process be able to meet the new standards from HQ? Determine by calculating a basic CP formula and discuss why or why not.

Link to Class Rubric

Class Assessment:

Homework:
Five (5) homework assignments will be given on selected chapters. Homework assignments will be worth 60 points each and graded for completeness and level of effort.
Each Monday the assignment will be assigned and due on the following Weednesday of the week
 
Exams:
Three (3) exams will be administered at the course milestones specified in the course schedule. Exams 1 and 2 will be worth 100 points each, and the Final exam will be worth 200 points.
Core Assessment:
The Core Assessment is designed to challenge the student and to use the techniques presented during the course. The assessment will consist of descriptive statistics, graphs, charts, and written analysis of the process being studied. Minitab WILL BE USED for all graphs and charts. There is no exception to this requirement.
The Core Assessment will be due the last class session of Week 7. NO LATE SUBMISSIONS OR EXTENSIONS WILL BE GRANTED FOR THE CORE ASSESSMENT. If the assessment is late for any reason, and grade of zero (0) will be assessed and a course grade of 'F' will be assigned.

Grading:

EVALUATION
Final numerical rating will be the calculated based on the following point totals for each activity:

HOMEWORK            300 points (5 x 60 pts each)

EXAM 1                 100 points
EXAM 2                 100 points

FINAL EXAM           200 points

CORE ASSESSMENT 300 points
total possible points 1000

Each student will be graded on academic achievement and letter grades assigned based on the following scale:

A- 900-1000 pts.

B- 800-899 pts

C -700-799 pts

D -600-699 pts

F - less than 600 pts.

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:

Late submission of course material will be handled on a case-by-case basis. However, the student must make every effort to inform the instructor so arrangements can be made for late submission of any assignment. Late submission of material that has instructor approval will not receive a penalty. Late submission of material that does not have instructor approval will be turned in no later than the next class session. Non-approved late submissions received by the next class session will be reduced by one letter grade. All others will not be accepted. Examinations may be made up provided the student has made arrangements with the instructor. If no arrangements have been made, a grade of zero (0) will be assessed.

Classroom Rules of Conduct:
Professional conduct is expected by all students at all times, as well as tolerance and acceptance of other ideas and beliefs. A credible level of effort appropriate to the course material is expected. Although this will vary from student to student due to work or personal events, it is the responsibility of the student to be adequately prepared for all class sessions. Students are expected to communicate with the instructor regarding absences, perceived deficiencies in coursework performance, etc. Park University policies regarding academic honesty/plagiarism will be strictly enforced. Any indication of cheating or plagiarism on tests, examinations, papers, or other course assignments will not be tolerated. Plagiarism is the appropriation or imitation of the language or ideas of another person and presenting them as their own work, and sometimes occurs through carelessness or ignorance. Students who are uncertain about proper documentation of sources should consult the instructor. Absences: The instructor may excuse absences for valid reasons, but missed work must be made up within the term of enrollment. What determines an excused absence other than TAD or medical reason is up to the instructor's discretion. THREE (3) unexcused absences will result in a grade of "F." This is the official Park University policy.


Course Topic/Dates/Assignments:

Course Schedule:
date chapters assignment
wk 1
Jan.14th
Ch.1-2 Discuss chapters- Discuss  required project due WK 6- see core assessment above
wk 1
Jan.16th 
Ch.1-2 Due --Case reviews Discussion Questions after each Chapter.Pick one of the cases and answer the questions related to it. Will be discussed in class. Due at the beginning of class
wk 2
Jan. 21rst
Ch.3-5 Discuss the Chapters-
wk 2
Jan.23rd
Ch. 3-5 EXAM Ch.1-5-Due --Case reviews Discussion Questions after each Ch.3-5.Pick one of the cases and answer the questions related to it. Will be discussed in class. Due at the beginning of class
wk 3
Jan. 28th
Ch. 6-7 Discuss the Chapters-
wk 3
Jan.30th
Ch.6-7 Due --Case reviews Discussion Questions after each Chapter.Pick one of the cases and answer the questions related to it. Will be discussed in class. Due at the beginning of class
wk 4
Feb.4
Ch.8-9 Discuss the Chapters-
wk 4
Feb.6
Ch.8-9 Due --Case reviews Discussion Questions after each Chapter.Pick one of the cases and answer the questions related to it. Will be discussed in class. Due at the beginning of class
wk 5
Feb.11th
Ch.10-11 Discuss the Chapters-
wk 5
Feb.13th
Ch.10-11 EXAM Ch.6-11-Due --Case reviews Discussion Questions after each Ch.6-11.Pick one of the cases and answer the questions related to it. Will be discussed in class. Due at the beginning of class.
wk 6
Feb 18th
Ch.12 Discuss the Chapters-
wk 6
Feb 20th
Ch.12 Due --Case reviews Discussion Questions after each Chapter.Pick one of the cases and answer the questions related to it. Will be discussed in class. Due at the beginning of class
wk 7
Feb.25th
Ch.13 Discuss the Chapters-
wk 7
Feb.27
Ch.13  Due-Case reviews Discussion Questions after each Chapter.Pick one of the cases and answer the questions related to it. Will be discussed in class. Due at the beginning of class  ....Class Required Project Due… 
wk 8
Mar.4&6
Mon.-review for Final Exam  
Wed-final Exam 

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2011-2012 Undergraduate Catalog Page 95-96

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2011-2012 Undergraduate Catalog Page 95

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2011-2012 Undergraduate Catalog Page 98

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .

Additional Information:





Bibliography:



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1, 2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Exhibits 90-100% of the following: (1) Predictable degree of uniformity,


dependability, suitable to the market, continual process improvement.


(2) Uses mean, median and standard deviation to calculate the centerline,


control limits and zone boundaries.


 
Meets 70% or above of all elements


listed in the exceed column.





 
Meets less than 70% of all elements


listed in the exceed column.


 
No understanding


 
Analysis                                                                                                                                                                                                                                                   
Outcomes
4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Exhibits 90-100% of the following: Brainstorming, affinity diagrams, cause


and effect diagrams, pareto analysis, stratification and Gantt charts


 
Meets 70% or above of all elements


listed in the exceed column.





 
Meets less than 70% of all elements


listed in the exceed column.


 
No understanding


 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Evaluate the results of a control chart to determine if a process is in control.


Select the best methods to analyze a process to determine the cause of


special variation. Be able to determine natural specifications from customer


specifications.


 
Exhibits basic understanding of the


control chart. Able to analyze a process,


trial and error of best method. Able to


apply specifications.


 
Unable to apply concept of control charts


and there use. Spotty understanding of


analysis methods.


 
No understanding


 
Terminology                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Develop and use a control chart correctly. Apply methods to diagnose


a process using tools provided. Able to defend a position based on these


methods.


 
Able to chart a process and discuss


basic tools. Basic connection


with problem identified during charting





 
Unable to chart or discuss tools effectively


 
No understanding.


 
Concepts                                                                                                                                                                                                                                                   
Outcomes
1, 3, 4, 5, 6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        
Recognizes importance of quality, control charting, natural and customer


specifications, and inspection policy. Defends and substantiates


understanding.


 
Basic understanding of concepts,


defense of position good.





 
Some understanding, disjointed.


 
No understanding


 
Application                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
Develop and use a control chart correctly. Apply methods to diagnose


a process using tools provided and discussed above effectively.


 
Can develop a chart, basic use of tools.


 
Little evidence of understanding


 
No understanding


 
Whole                                                                                                                                                                                                                                                      
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
No errors in writing


 
1-3 errors in writing





 
4-6 errors in writing


 
7 or more errors in writing


 

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Last Updated:11/30/2012 1:44:26 PM