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CA 321 Interprsnl Conflict Resolution
Kuhlman, Dawn


Mission Statement: Park University provides access to a quality higher education experience that prepares a diverse community of learners to think critically, communicate effectively, demonstrate a global perspective and engage in lifelong learning and service to others.

Vision Statement: Park University, a pioneering institution of higher learning since 1875, will provide leadership in quality, innovative education for a diversity of learners who will excel in their professional and personal service to the global community.

Course

CA 321 Interpersonal Conflict Resolution

Semester

SP 2013 HO

Faculty

Kuhlman, Dawn

Title

Adjunct Faculty

Degrees/Certificates

Master of Arts, Clinical Psychology

Office Location

off site

Office Hours

by appointment

Daytime Phone

816-210-7601

E-Mail

Dawn.Kuhlman@park.edu

dkuhlman13@gmail.com

Web Page

http://www.marchmediation.org

Semester Dates

January 15 - May 7, 2013

Class Days

--T-R--

Class Time

10:10 - 11:25 AM

Credit Hours

3


Textbook:

William Wilmot and Joyce Hocker, Interpersonal Conflict. 8th ed. ISBN 978-0-07-338513-6

Marshall B. Rosenberg. Nonviolent Communication: A Language of Life, 2nd edition. ISBN 1-892005-03-4

Susan Gilmore and Patrick Fraleigh. The Friendly Style Profile for People at Work. ISBN 0-938070-14-2

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
CA321(PC321) Interpersonal Conflict Resolution : Presents various strategies for dealing with conflict in a positive manner. Emphasizes the development and practice of skills of listening, assertiveness, problem solving, conflict management and mediation. 3:0:3

Educational Philosophy:
The facilitator’s educational philosophy is one of interactiveness based on lectures, readings, quizzes, dialogues, examinations, internet, videos, web sites and writings. The facilitator will engage each learner in what is referred to as disputatious learning to encourage the lively exploration of ideas, issues and contradictions.

Learning Outcomes:
  Core Learning Outcomes

  1. Demonstrate the positive value of conflict.
  2. Examine the types of responses to conflict and understand one's personal responses.
  3. Provide skill training in the positive resolution of daily interpersonal conflicts.
  4. Investigate the concepts of mutually constructive negotiation.
  5. Study the relationship of communication skills and group process in building positive conflicts.
  6. Identify the communication behaviors that result in more successful outcomes in conflicts


Core Assessment:

CORE ASSESSMENT ASSIGNMENT
Write analytical papers about conflict resolution concepts and a recent or current interpersonal conflicts. 
Select a real conflict situation where you either a participant in the conflict or a closely related observer. Thoroughly analyze the conflict, prepare a plan for conflict management, implement the plan, and evaluate the outcome. This analysis needs to be substantive and reflect mastery of the key learning outcomes of the course. Length and format are determined by your instructor, although papers are typically a minimum of 10 pages and use American Psychological Association (APA) style format. Please use the following structure for your core assessment assignment:

PART 1: INTRODUCTION. Demonstrate the positive value of conflict. Students should describe the conflict situation, including the people involved; focus on observable facts; and describe the valuable opportunities offered by the conflict. Preview the rest of the paper.

PART 2: ASSESSMENT. Demonstrate examination of the types of responses to conflict and understand one’s personal responses. Students should demonstrate course content knowledge by applying textbook principles and course learning materials to assess the conflict. Students are encouraged to use research-based theory and peer-reviewed journal articles in their external research for the papers. Students may want to discuss personal and other perspectives on the conflict, goals, power, conflict styles and tactics.  

PART 3. PLAN AND IMPLEMENTATION. Demonstrate skill training in the positive resolution of daily interpersonal conflicts. Demonstrate investigation of the concepts of getting to yes and getting past no and the value of win-win outcomes. Demonstrate study of the relationship of communication skills and group process in building positive conflicts. Students should demonstrate course content skills by applying textbook principles and course learning materials to plan for resolution or management of the conflict. Students should discuss problem-solving, conflict resolution, mediation, or other conflict management skills they can employ in the specific situation.   

PART 4. EVALUATION OF RESULTS. Demonstrate identification of the communication behaviors that result in more successful outcomes in conflicts. Students should demonstrate course content analysis and evaluation by describing how they implemented new skills, changed previous behaviors, and worked toward resolutions or management of the conflict.

Link to Class Rubric

Class Assessment:

Reading the textbooks is assumed and the attendance policy of the MetroPark Programs-Parkville Campus is followed. Assessment will be based on the following:

1. Full attendance and active participation in class. 2 points will be earned for each class attended. Points deducted for arriving late or leaving early. Requests for excused absence (which earns 1pt.) must be submitted by e-mail no later than the completion of the missed class session.

2. Core Assessment Part One - First Paper: Style Profile Analysis (at least 5 full pages). This paper should include (a) your assessment scores (b) in your own words describe your style in calm and storm, (c) how you observe your style in interactions with others in both calm and storm (give example), (d) elements in the texts’ description of your style that you DO NOT observe in yourself, and (e) comment on your “storm shift” & make observations about your “excuses” in storm. Due JANUARY 29, 2013

3. Core assessment Part Two - Second Paper: The Use of Personal Power (4-5 pages). View one of the following films: Green Mile, The Power of One, Shawshank Redemption, The Last King of Scotland, or Wall Street: Money Never Sleeps. After a brief introduction to the movie, analyze the use of personal power it’s key character including (a) evaluate whether the use of power was constructive or destructive and why, (b) name at least 2 “power currencies” which key character held and describe how they were used, (c) describe the initial “power balance” between the characters, (d) comment on the specific behaviors by character which result in a CHANGE in the “power balance” as the movie progresses, (e) exhibit a knowledge of at least one key concept about power from the Wilmot and Hocker text. DUE FEBRUARY 19, 2013

4. Core Assessment Part Three - Third Paper: TLC Personal Reflection (at least 5 pages). Choose a conflict in which you are or have been personally involved. Exhibit your knowledge of the “TLC Process”: (a) comment on the use of a thought out and intentional approach to engage the other party in addressing the conflict (include an “I” message) (b) identify the needs and interest of each party (c) describe the impact of paraphrasing the feeling and content of the other party’s message, (d) show the use of collaboration to establish a plan for resolution. DUE MAY 2, 2013

***NOTE: All Assessment assignments will have a criteria paper to guide your written content. Do not rely on this syllabus for all paper expectations.

5. Concept exams. Text reading vital. These exams will assess student comprehension of texts and lecture. 
DATES: FEBRUARY 7, MARCH 5, MARCH 26, APRIL 16, & MAY 7

Grading:

Assigned points to each course requirement:

            -Full attendance and participation in class                                            60 pts

            -Core Assessment Assignments                                                         175 pts

            -Part 1: Style Profile Analysis-                                        50 pts
 
            -Part 2: Use of Personal Power Essay-                           50 pts

            -Part 3: TLC Personal Reflection-                                    75 pts

            Five Concept Exams-                                                    50 pts. each                250 pts

            TOTAL                                                                          485 pts

Late Submission of Course Materials:
Late papers are docked 1% per day they are late.

Classroom Rules of Conduct:
Respect and cooperation are expected for both instructors and students.

During class time cell phone use of any sort, computer communications, and doing assignments for other classes is prohibited.

Course Topic/Dates/Assignments:
 

Sessions

Date

Topics/Assignments

 

1

Important: Please bring Profile book to class. We will do the profile during class time. 
 
Introductions, Syllabus, Style Profile assessment

 

 

Style Profile book

2

Profile – Calm

Style Profile book

3

Style Profile continued- Storm SP Analysis paper criteria

Style Profile book

4

Conflict is
 
Nature of Conflict

W/H Chapter 1

5

First Paper Due: Profile Analysis

Intro to Nonviolent Communication

Come to My Side activity

Rosenberg Chapter 1

6

Perspective on Conflict

W/H Chapter 2

7

Choices in Dealing with Conflict

Communication Blocks

W/H Chapter 5

Rosenberg Chapter 2

8

Concept Exam 1

9

Power

Power analysis paper criteria

W/H Chapter 4

10

Power dynamics

Identifying and Expressing Feelings

Emotions in conflict

Rosenberg Chapter 4

W/H Chapter 6

11

Second Paper Due: Personal Power

Expressing Anger fully

Observing without Evaluating

Rosenberg Chapter 10

Rosenberg Chapter 3

12

Taking Responsibility for our Feelings

“I messages”

Rosenberg Chapter 5

13

TLC Process-Intro

Change activity

14

Purpose Stating, Requests

Rosenberg Chapter 5

15

Concept Exam 2

16

Listening, Empathy (paraphrase)

Rosenberg Chapter 7

17

Empathy

Listening exercise

Rosenberg Chapter 8

18

Interest and Goals

W/H Chapter 3

19

Concept Exam 3

20

TLC process

21

TLC process cont.

Go over TLC paper criteria

22

 

Mapping Conflicts

Connecting compassionately

W/H Chapter 7

Rosenberg Chapter 9

23

Negotiating for mutual gain

W/H Chapter 8

24

Third Party Negotiation

W/H Chapter 9

25

Concept Exam 4

26

Forgiveness and Reconciliation

W/H Chapter 10

27

Restorative Justice

28

Dialogue survey

Dialogue introduction

29

Dialogue experience

30

Protective use of Force

Liberating Ourselves

Expressing Appreciation

Third Paper Due: Personal Reflection an Use of TLC Process

Rosenberg Chapter 11

Rosenberg Chapter 12

Rosenberg Chapter 13

31

Finals week – Concept Exam 5

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2011-2012 Undergraduate Catalog Page 95-96

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2011-2012 Undergraduate Catalog Page 95

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2011-2012 Undergraduate Catalog Page 98

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Synthesize information from a variety of sources to demonstrate the positive value of conflict. Use research-based theory and peer-reviewed journal articles to identify seven or more external sources for the papers. Demonstrate the positive value of conflict using text and five or six sources. Fail to make demonstrate the positive value of conflict.  Use opinion-based instead of research-based information. No evidence of synthesizing course information with outside information. 
Analysis                                                                                                                                                                                                                                                   
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Demonstrate course content analysis and evaluation by describing how they implemented new skills.

Analyze conflict behaviors.

Describe how implemented new skills, changed previous behaviors, and worked toward resolutions or management of the conflict



 
Demonstrate identification of the communication behaviors that result in more successful outcomes in conflicts. Fail to analyze communication behaviors appropriately. No attempt to analyze communication behaviors. 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Insightful evaluation of work toward resolutions or management of the conflict using more than five examples. Evaluate progress in conflict management using three or four examples. Fail to analyze personal progress appropriately. Failed to demonstrate personal progress. 
Terminology                                                                                                                                                                                                                                                
Outcomes
5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Discuss personal and other perspectives on the conflict, goals, power, conflict styles and tactics. Demonstrate study of the relationship of communication skills and group process in building positive conflicts. Use some terminology inappropriately. Fail to use course terminology. 
Concepts                                                                                                                                                                                                                                                   
Outcomes
2                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Demonstrate course content knowledge by applying textbooks principles and course learning materials to assess the conflict and plan for resolution or management of the conflict. Demonstrate examination of the types of responses to conflict and understand one's personal responses. Fail to describe all concepts appropriately. No attempt to use course concepts appropriately. 
Application                                                                                                                                                                                                                                                
Outcomes
4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Use research-based theory and peer-reviewed journal articles as well as more than five examples to support the application of negotiation theory and practice.

Demonstrates personal knowledge of and skill in managing personal communication style.  Provides at least five examples to demonstrate skill in applying conflict resolution strategies in a variety of settings.



 
Demonstrate investigation of the concepts of nonviolent communication with four or five examples.



 
Use opinion-based instead of research-based information or fewer than four examples. No attempt to apply course principles. 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Describe the conflict situation, including the people involved. Demonstrate skill training in the positive resolution of daily interpersonal conflicts. Inappropriately use of positive resolution of daily interpersonal conflicts. Fail to use positive resolution of daily interpersonal conflicts. 
Component                                                                                                                                                                                                                                                  
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Substantive analysis:  Exceed instructor length requirement and use instructor required (e.g., APA style format. In depth analysis:  10 pages long using APA style format. Some analysis:  Less than 10 pages or unidentified style manual uses. Lacking analysis:  Less than 10 pages and unidentified style manual uses. 
Assess ones own communication strengths and weaknesses and develop action plans to improve weak areas.                                                                                                                                                     
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Describes personal communication strengths and weaknesses with multiple examples and develops action plan derived from research to improve weak areas.



 
Describes personal communication strengths and weaknesses with one or two examples and develops action plan derived from text to improve weak areas. Fails to link action plan to improve weak areas to described weaknesses. Fails to describe personal communication strengths and weaknesses or to develop action plan to improve weak areas. 
Express thoughts and ideas through spoken and written language in a variety of contexts.                                                                                                                                                                   
Outcomes
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
Substantive analysis:  Exceed instructor length requirement and use instructor required (e.g., APA style format. In depth analysis:  10 pages long using APA style format. Some analysis:  Less than 10 pages or unidentified style manual uses. Lacking analysis:  Less than 10 pages and unidentified style manual uses. 

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Last Updated:1/8/2013 2:05:51 PM