CA 321 Interpersonal Conflict Resolution
SP 2013 HO
Master of Arts, Clinical Psychology
January 15 - May 7, 2013
10:10 - 11:25 AM
William Wilmot and Joyce Hocker, Interpersonal Conflict. 8th ed. ISBN 978-0-07-338513-6
Marshall B. Rosenberg. Nonviolent Communication: A Language of Life, 2nd edition. ISBN 1-892005-03-4
Susan Gilmore and Patrick Fraleigh. The Friendly Style Profile for People at Work. ISBN 0-938070-14-2
Textbooks can be purchased through the Parkville Bookstore
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Educational Philosophy: The facilitator’s educational philosophy is one of interactiveness based on lectures, readings, quizzes, dialogues, examinations, internet, videos, web sites and writings. The facilitator will engage each learner in what is referred to as disputatious learning to encourage the lively exploration of ideas, issues and contradictions.
Learning Outcomes: Core Learning Outcomes
CORE ASSESSMENT ASSIGNMENT
Write analytical papers about conflict resolution concepts and a recent or current interpersonal conflicts. Select a real conflict situation where you either a participant in the conflict or a closely related observer. Thoroughly analyze the conflict, prepare a plan for conflict management, implement the plan, and evaluate the outcome. This analysis needs to be substantive and reflect mastery of the key learning outcomes of the course. Length and format are determined by your instructor, although papers are typically a minimum of 10 pages and use American Psychological Association (APA) style format. Please use the following structure for your core assessment assignment:
PART 1: INTRODUCTION. Demonstrate the positive value of conflict. Students should describe the conflict situation, including the people involved; focus on observable facts; and describe the valuable opportunities offered by the conflict. Preview the rest of the paper.
PART 2: ASSESSMENT. Demonstrate examination of the types of responses to conflict and understand one’s personal responses. Students should demonstrate course content knowledge by applying textbook principles and course learning materials to assess the conflict. Students are encouraged to use research-based theory and peer-reviewed journal articles in their external research for the papers. Students may want to discuss personal and other perspectives on the conflict, goals, power, conflict styles and tactics.
PART 3. PLAN AND IMPLEMENTATION. Demonstrate skill training in the positive resolution of daily interpersonal conflicts. Demonstrate investigation of the concepts of getting to yes and getting past no and the value of win-win outcomes. Demonstrate study of the relationship of communication skills and group process in building positive conflicts. Students should demonstrate course content skills by applying textbook principles and course learning materials to plan for resolution or management of the conflict. Students should discuss problem-solving, conflict resolution, mediation, or other conflict management skills they can employ in the specific situation.
PART 4. EVALUATION OF RESULTS. Demonstrate identification of the communication behaviors that result in more successful outcomes in conflicts. Students should demonstrate course content analysis and evaluation by describing how they implemented new skills, changed previous behaviors, and worked toward resolutions or management of the conflict.
Link to Class RubricClass Assessment:
Reading the textbooks is assumed and the attendance policy of the MetroPark Programs-Parkville Campus is followed. Assessment will be based on the following:
1. Full attendance and active participation in class. 2 points will be earned for each class attended. Points deducted for arriving late or leaving early. Requests for excused absence (which earns 1pt.) must be submitted by e-mail no later than the completion of the missed class session.
2. Core Assessment Part One - First Paper: Style Profile Analysis (at least 5 full pages). This paper should include (a) your assessment scores (b) in your own words describe your style in calm and storm, (c) how you observe your style in interactions with others in both calm and storm (give example), (d) elements in the texts’ description of your style that you DO NOT observe in yourself, and (e) comment on your “storm shift” & make observations about your “excuses” in storm. Due JANUARY 29, 2013
3. Core assessment Part Two - Second Paper: The Use of Personal Power (4-5 pages). View one of the following films: Green Mile, The Power of One, Shawshank Redemption, The Last King of Scotland, or Wall Street: Money Never Sleeps. After a brief introduction to the movie, analyze the use of personal power it’s key character including (a) evaluate whether the use of power was constructive or destructive and why, (b) name at least 2 “power currencies” which key character held and describe how they were used, (c) describe the initial “power balance” between the characters, (d) comment on the specific behaviors by character which result in a CHANGE in the “power balance” as the movie progresses, (e) exhibit a knowledge of at least one key concept about power from the Wilmot and Hocker text. DUE FEBRUARY 19, 2013
4. Core Assessment Part Three - Third Paper: TLC Personal Reflection (at least 5 pages). Choose a conflict in which you are or have been personally involved. Exhibit your knowledge of the “TLC Process”: (a) comment on the use of a thought out and intentional approach to engage the other party in addressing the conflict (include an “I” message) (b) identify the needs and interest of each party (c) describe the impact of paraphrasing the feeling and content of the other party’s message, (d) show the use of collaboration to establish a plan for resolution. DUE MAY 2, 2013
***NOTE: All Assessment assignments will have a criteria paper to guide your written content. Do not rely on this syllabus for all paper expectations.
-Full attendance and participation in class 60 pts
-Core Assessment Assignments 175 pts
-Part 3: TLC Personal Reflection- 75 pts
Five Concept Exams- 50 pts. each 250 pts
TOTAL 485 pts
Late Submission of Course Materials: Late papers are docked 1% per day they are late.
Classroom Rules of Conduct: Respect and cooperation are expected for both instructors and students.
During class time cell phone use of any sort, computer communications, and doing assignments for other classes is prohibited.
Style Profile book
Profile – Calm
Style Profile continued- Storm SP Analysis paper criteria
W/H Chapter 1
First Paper Due: Profile Analysis
Intro to Nonviolent Communication
Come to My Side activity
Rosenberg Chapter 1
Perspective on Conflict
W/H Chapter 2
Choices in Dealing with Conflict
W/H Chapter 5
Rosenberg Chapter 2
Concept Exam 1
Power analysis paper criteria
W/H Chapter 4
Identifying and Expressing Feelings
Emotions in conflict
Rosenberg Chapter 4
W/H Chapter 6
Second Paper Due: Personal Power
Expressing Anger fully
Observing without Evaluating
Rosenberg Chapter 10
Rosenberg Chapter 3
Taking Responsibility for our Feelings
Rosenberg Chapter 5
Purpose Stating, Requests
Concept Exam 2
Listening, Empathy (paraphrase)
Rosenberg Chapter 7
Rosenberg Chapter 8
Interest and Goals
W/H Chapter 3
Concept Exam 3
TLC process cont.
Go over TLC paper criteria
W/H Chapter 7
Rosenberg Chapter 9
Negotiating for mutual gain
W/H Chapter 8
Third Party Negotiation
W/H Chapter 9
Concept Exam 4
Forgiveness and Reconciliation
W/H Chapter 10
Protective use of Force
Third Paper Due: Personal Reflection an Use of TLC Process
Rosenberg Chapter 11
Rosenberg Chapter 12
Rosenberg Chapter 13
Finals week – Concept Exam 5
Academic Honesty:Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2011-2012 Undergraduate Catalog Page 95-96
Plagiarism:Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2011-2012 Undergraduate Catalog Page 95
Attendance Policy:Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.
Park University 2011-2012 Undergraduate Catalog Page 98
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Last Updated:1/8/2013 2:05:51 PM