LG 415 Quality Control
S2HH 2013 PA
Wagner, Peter G.
MS, Systems Management/LogisticsBS, Accounting
Before or after class, or by appointment
March 18 - May 12, 2013
5:30 - 10:30 PM
Evans, James R. and Lindsay, William M.; Managing for Quality and Performance Excellence; ISBN 9780324783209; Cengage Publishing.
Textbooks can be purchased through the MBS bookstore
Textbooks can be purchased through the Parkville Bookstore
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Educational Philosophy: The instructor’s educational philosophy is one of interactiveness based on a premise of student interest, using, for example, lectures, readings, quizzes, dialogues, and examinations. The instructor will seek to engage each student in learning to encourage the lively exploration of ideas, issues and contradictions.
Learning Outcomes: Core Learning Outcomes
CORE ASSESSMENT: All Park University courses must include a core assessment the measures the relevant Departmental Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. The core assessment must measure at least 75% of the Core Learning Outcomes (CLO’s). The assessment cannot be due until at least the 6th week of the term and must count for at least 20% of the final grade. The following assessment instrument can be given separately or as part of a final test. In either case, the test and results must be kept for further review. The assessment should be evaluated using the attached rubrics.
You are the new bank branch manager. Corporate headquarters (HQ) has embarked on a new quality focus. You need to describe the new focus to your employees, what is the definition of quality?
After becoming familiar with the bank and its procedures, you’ve noticed the bank is very busy during the peak lunch hour. Customers are in a hurry, waiting becoming visually frustrated. You’ve decided to study waiting times of customers for teller service during the peak 12 noon to 1 P.M. lunch hour, which appears to be the worst time.
A subgroup of four customers is selected (one at each 15 minute interval during the hour), and the time in minutes is measured from the point each customer enters the line to when his or her service begins. The results over a four week period are provided.
Would this be an enumerative or analytic study? Also, what type of inspection policy is being used?
TIME IN MINUTES
Construct a control chart for the data above. Use zone boundaries.
Is the process in control? If not, when does the out of control behavior occur?
As a result of the control chart developed above, you’ve decided to diagnose the process. Discuss the reasoning you’ve used to decide the process needed work and methods you’d use in analyzing the process in question.
Assuming you have discovered the process to exhibit special variation and through analysis identified and changed the process to resolve the special causes. Drop the out of control points, and re-compute the control chart. Is the process now in control? If not, when does the out of control behavior occur?
Corporate has directed the branches to limit service time to no more than 5.5 minutes. Will your process be able to meet the new standards from HQ? Determine by calculating a basic CP formula and discuss why or why not.
Link to Class RubricClass Assessment:
Each student will be graded on a hierarchical scale of academic achievement as follows:
ORAL CHAPTER OUTLINE PRESENTATION
Each student will present an overview of the content/subject matter of one of the chapters in the text. In doing so the student will also relate the contents of at least one current article from any reputable source (newspaper, magazine, professional journal, scholarly journal) pertaining to some material in the chapter. Where appropriate the student should relate the chapter material being discussed to complementary concepts explored in other LG courses that the student has taken, and to the student's life and work experiences...which may support or contradict positions taken in the text.
may be given at any time during the course. Quizzes are short, 10
multiple choice question exercises. They are designed to provide current
feedback to both the student and the instructor. Quizzes may include
questions related to independent reading material in the text, and/or material discussed in class. Quizzes may be unannounced in advance, and there will be no quiz make-ups. Students in an “unexcused absence” status at the time a quiz is given receive a grade of zero for that quiz.
This exam may require the interpretation and solution of problems or case
studies, and/or responding to multiple-choice questions and/or
essays. Students in an “excused absence” status at the time of an exam
will have the opportunity to take a make-up exam.
May include problems/case studies as well as objective (T/F and/or MC) and essay questions, which will be comprehensive.
final numerical rating will be calculated based on accumulation of
points attained out of a possible total of 1000 points as follows :
CRITERIA FOR EVALUATION
Type of Performance:
Oral Presentation 150 points
· Homework (6 assignments, 30 points each) 180 points
· Quizzes (4, 50 points each) 200 points
· Midterm Exam 150 points
· Final Examination 200 points
Discussion Leadership/Participation 120 points
1000 points total possible
Final course letter grades will be assigned as follows:
A 900 - 1000 points
B 800 - 899 points
C 700 - 799 points
D 600 - 699 points
E 599 points or lower
The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.
All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.
Classroom Rules of Conduct:
The following is excerpted from the 2004-2005 Park Undergraduate Catalog, page 26:
The following codes have been adopted as a structure by which Park University will function. The major emphasis in any disciplinary action is the education and development of the student for responsible citizenship and the protection of the rights of the other students to participate fully in the educational process.
The student conduct standards apply to behavior on Park University Property and at all Park University sponsored activities held off-campus or students attending Park University extended campus centers. Park University has the right to subject off-campus students to Student conduct Code. Regulations apply to both individual students and student organizations. Violations of either civil law or Park University regulations, which are subject to disciplinary action include, but are not limited to, the following:
A. Dishonesty, whether cheating, plagiarism, or knowingly providing false or misleading information to Park University or to persons of authority who are in the process of discharging their responsibilities.
C. Obstruction or disruption of teaching, classes, research, administration, disciplinary procedure, or other Park University activities…
D. Abuse of any person on…Park University Campus Centers, whether physical, emotional, or verbal.
G. Possession, consumption, or being under the influence of or impaired by alcoholic beverages in Park University…
H. Use, manufacture, possession, or distribution of drug paraphernalia, narcotic, and illegal and/or illicit drugs…
J. Smoking or other use of tobacco. Tobacco use is only permitted out of door in designated areas.
K. Failure to comply with directions of Park University officials acting in the performance of their duties.
MTG Chapts Topic
1 R 3/21 1-2 Overview
3 R 4/4 1-5
5 R 4/18 10. Statistical Thinking and Applications.
11. Six Sigma and Process Improvement.
12. Design for Quality and Product Excellence.
Academic Honesty:Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2012-2013 Undergraduate Catalog Page 97
Plagiarism:Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2012-2013 Undergraduate Catalog Page 95
Attendance Policy:Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.
Park University 2012-2013 Undergraduate Catalog Page 98
Disability Guidelines:Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .
Last Updated:2/23/2013 1:50:42 PM