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MG 375 Production & Operations Mgmt
O'Rourke, Vincent


Mission Statement: Park University provides access to a quality higher education experience that prepares a diverse community of learners to think critically, communicate effectively, demonstrate a global perspective and engage in lifelong learning and service to others.

Vision Statement: Park University, a pioneering institution of higher learning since 1875, will provide leadership in quality, innovative education for a diversity of learners who will excel in their professional and personal service to the global community.

Course

MG 375 Production & Operations Mgmt

Semester

S1QQ 2013 HIH

Faculty

O'Rourke, Vincent

Title

Associate Professor of Management

Degrees/Certificates

PhD, Business Administration (Management Policy/Information Systems)
MBA
BS, Accounting

Office Location

Bldg 180 Room 105

Office Hours

Monday, Wednesday, 3:00 – 4:00 PM, or by appointment

Daytime Phone

(801) 773-4692

Other Phone

(801) 777-9992

E-Mail

vorourke@park.edu

Web Page

http://online.Park.edu

Semester Dates

JAN 14 - MAR 10 2013

Class Days

-M-W---

Class Time

4:30 - 7:15 PM

Prerequisites

MA120, FI360, MG352 or equivalents

Credit Hours

3


Textbook:

Jacobs/Chase, Operations and Supply Chain Management, 13th edition, Ingram (Park Custom with DVD), 2011. ISBN: 0077523989

Note: Jacobs/Chase, Operations and Supply Chain Management, 13th edition, McGraw-Hill Irwin, 2011, ISBN: 9780073525228 may be used. New, it is more expensive than the custom edition.

Textbooks can be purchased through the MBS bookstore

Additional Resources:
 

Managerial Thinking Concepts Handbook (posted in Doc Sharing)

Supplemental websites published in weekly lesson plans
Class website
Internet
Hill AFB and public libraries

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.


Course Description:
MG375 Production and Operations Management: study of the design. Planning and operations and control of manufacturing, processes, material management, inventory quality control systems, work measurement and production standards. 3:0:3 Prerequisites: MA120, FI360, MG352, or equivalents.

Educational Philosophy:
I expect, as adult learners, for you to fully participate and engage in the weekly assignments, activities, and facilitated discussions, including the discussion thread on the class web page.  It is your responsibility to read the theory and foundation of the subject in the textbook, and come to class prepared to discuss the weekly chapters.  I do not expect any students to memorize the subject matter and regurgitate it back; I am more interested in you understanding and being able to use the concepts presented. Participation in discussions is required, as well as other requirements posted on the class web page. You are expected to surf online or read current articles (periodicals or newspapers) that apply to the course and be prepared to discuss them.  My responsibility is to bring my experience in real-world application of the topic to the classroom, to introduce principles and practices as they apply to the subject, to engage each student in discussion, and to introduce you to the concepts of critical thinking. Each student will be a member of a small group ‘team' for class discussions, presentations, and case analysis; I hope that each team member will ensure that all team members participate fully in the group endeavors.  These requirements will provide the student with real-world experience in problem solving, decision-making, public speaking, and written communications; all of which are valuable elements of leadership and management in today's world.  Together, we will make a great educational team, working together to both learn and have fun.

Learning Outcomes:
  Core Learning Outcomes

  1. Define the term “operations management.”
  2. List four types of focus dimensions used in operations management.
  3. List three ways to develop new products.
  4. List three types of processes.
  5. Define the term “service” in relation to operation management.
  6. Explain the use or purpose for business process reengineering.
  7. Describe the cycle of product quality.
  8. Explain the term “material requirements planning” (MRP).


  Instructor Learning Outcomes
  1. Explain basic systems theory, the scientific method of problem solving, and how to apply them to leadership and managerial situations.
  2. Explain an organization as a system that interacts with its environment and the individual as a system in the organizational environment
  3. Define the hierarchy of organizational ends and means.
  4. Discuss the strategic management process and how it relates to the management structure.
Core Assessment:

All Park University courses must include a core assessment that measures the course's Core Learning Outcomes. The purpose of this assessment is to determine if expectations have been met concerning mastery of learning outcomes across all instructional modalities. 

For this course, the core assessment is a Comprehensive Final Examination to be administered in all sections of MG 375. This exam is worth at least 30 percent of the student's final grade and will test students' mastery of the Core Learning Outcomes (as listed on this syllabus) through definitions, essay, and/or multiple choice questions. 

This core assessment is a CLOSED BOOK, CLOSED NOTES comprehensive examination that must be administered and proctored in the classroom and may not be given as a take-home examination. Students should not have access to the exam or its questions before it is administered. The duration of the exam can be no longer than two hours. 

No computers, or materials other than a writing instrument and a calculator without text functions, and communication may be used for the exam; this applies to all students, regardless of whether the exam is for on-line or face-to-face students. Completion of the exam is strictly individual; students may not work in groups to complete the exam.

Link to Class Rubric

Class Assessment:
Discussion

In-class: During weeks 1 - 7, each individual student will receive a qualitatively based score, which is determined by the value of the participation to the class discussions; 5 points per week. (35 pts)

On-line: During the term, each student will receive a score which is determined by a rubric for on-line discussions; 15 points per week [weeks 1 – 7] or 20 points for week 8. (125 points)

Examinations:  Examinations are composed of essay-type questions which require critical thinking rather than description from the text. The first two exams are to be completed as take-home exams and submitted to the dropbox.  The final exam is prescribed by Park University as the core learning assessment; it is comprehensive and is to be completed in class as a closed-book, closed-notes test.

            Systems exam. (100 pts)

            Mid-term exam. (200 pts)

­            Final exam. (200 pts)

Case analyses: Two case analyses are to be completed, as electronic team exercises, and submitted through the dropbox. (100 pts) 

Topic discussion: Each student will conduct a 10-15 minute class discussion about an internet article pertaining to the week’s class content, explaining one or more learning objectives. (50 pts) 

Research paper:  Papers will be graded using the following rubric:

Spelling, punctuation, grammar               10 points
Format                                                  10 points
References                                            10 points
Introduction                                          10 points
Transitions, thought flow                        10 points
Content                                                60 points
Article concept summaries                      30 points
Conclusion                                            10 points
   Total                                                150 points

Oral presentation:  Assessment will be influenced by preparedness, content, and interaction with the class to ensure class comprehension. (40 pts)

Grading:

In-class discussion                               35 points                    3.5%
On-line discussion                              125 points                   12.5%
Systems exam                                     100 points                   10%
Mid-term exam                                    200 points                   20%
Team case analyses (2)                     100 points                   10%
Student led discussion                          50 points                    5%
Final exam                                            200 points                  20%
Individual research paper                   150 points                  15%
Research presentations                         40 points                    4%
    Total                                               1000 points                100%

Grading impacts:
Did your response indicate that you followed directions?
Were the other team members satisfied with your participation?  (As team work has a team grade, they will have no problem reporting if you don't pull your share of the load!)
Did your response reflect 300-level work?  (Spelling, grammar, appropriateness, clear expression, depth of material)
Did your class responses indicate that you prepared for the class?  (Read text and any other outside readings/research)

Grade scale:
901 – 1000 points = A
801 –   900 points = B
701 –   800 points = C
601 –   700 points = D
    0 –   600 points = F  (or 4 unexcused absences)

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:

Initial response to the weekly discussion thread must be submitted no later than midnight on Thursdays; meaningful response to other students’ initial responses must be submitted no later than midnight on Sundays. Late responses that are trivial will receive a grade of zero points; late responses that are non-trivial will receive some credit.

A response to the weekly ‘lessons learned’ thread is not required; however, a meaningful response received before midnight Sunday may earn extra credit. The amount of extra credit is determined by the value of the response to the class.
 

Group case analyses must be submitted (as MicroSoft Word documents) into the dropbox, and are due before midnight Friday of the week they are assigned (weeks 3 and 5). Late analyses will be assessed a 5 point (10%) grade penalty until midnight Saturday. Analyses submitted after that time will not be accepted.

There is no late submission for exams. They may be submitted early, but not late.
 
Research papers must be submitted (as a MicroSoft Word document) into the dropbox. The group research paper is due at or before 4:30 PM on Monday of the 8th week; as presentation of papers will begin on that evening, late submission will not be allowed. 
 
CLASS ACTIVITIES CANNOT BE MADE UP IN THE CASE OF ABSENCE.

Course Topic/Dates/Assignments:

Week 1:   Introduction to the course and critical thinking

Assignments:  Read and follow instructions for week 1 on the class web site

Class activities:  Discuss syllabus and assignment schedule; demonstrate eCollege; discuss systems theory and scientific method; establish class groups.

Week 2:  Intro to Operations Management, Strategy and Sustainability

Assignments:  Read and follow instructions for week 2 on the class web site

Class activities:  Complete systems exam; discuss concepts in chapters 1 – 3 in the text; case study work as teams.


Week 3:   n 1

Assignments:  Read and follow instructions for week 3 on the class web site

Class activities:  Discuss concepts in chapters 4 - 6 in the text; case study work as teams.

Week 4:  Process Design 2

Assignments:  Read and follow instructions for week 4 on the class web site

Class activities:  Discuss concepts in chapters 7 - 9 in the text; review chapters 1 – 6; complete mid-term exam; work on research paper.

Week 5:   Supply Chains

Assignments:  Read and follow instructions for week 5 on the class web site
 
Class activities:  Discuss concepts in chapters 10 - 13 in the text; case study work as teams; work on research paper.

Week 6:  Resource planning and inventory 1

Assignments:  Read and follow instructions for week 6 on the class web site

Class activities:  Discuss concepts in chapters 14 - 16 in the text; work on research paper.

Week 7:  Resource planning and inventory 2

Assignments:  Read and follow instructions for week 7 on the class web site

Class activities:  Discuss concepts in chapters 17 - 19 in the text; work on research paper.  

Week 8:  Presentation and testing

Assignments:  Read and follow instructions for week 8 on the class web site

Class activities:  Present research paper findings; core assessment (final) exam. 

Specific days for each of the weekly activities will be posted in the course schedule on the eCompanion web site.

The instructor reserves the right to revise, alter, or change this schedule for unforeseen or extenuating circumstances.

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2011-2012 Undergraduate Catalog Page 95-96

Plagiarism:
Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2011-2012 Undergraduate Catalog Page 95

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2011-2012 Undergraduate Catalog Page 98

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .

Additional Information:
The Managerial Thinking Concepts Handbook posted in Doc Sharing is the textbook for week one.



Rubric

CompetencyExceeds Expectation (3)Meets Expectation (2)Does Not Meet Expectation (1)No Evidence (0)
Synthesis                                                                                                                                                                                                                                                  
Outcomes
1                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems The artifact demonstrates the student ability to creatively apply prior knowledge and skills to produce an original narrative. Synthesis is not demonstrated by answering any questions regarding: (a) systems that deliver a firm's primary products and services (b) design, operation, and improvement of a firm's systems 
Analysis                                                                                                                                                                                                                                                   
Outcomes
6, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 2 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 1 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is demonstrated by correctly answering 0 out of 2 questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning The artifact demonstrates the student ability to differentiate information in an organizational structure. Analysis is not demonstrated by answering any questions regarding: (a) value of business process engineering (b) implementation of enterprise resource planning 
Evaluation                                                                                                                                                                                                                                                 
Outcomes
5                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service The artifact demonstrates the student ability to judge relative value of information based on prior knowledge. Evaluation is not demonstrated by answering any questions regarding: (a) example of a business with an associated manufactured good (b) example of a business with an associated service 
Terminology                                                                                                                                                                                                                                                
Outcomes
3, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 2 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 1 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is demonstrated by correctly answering 0 out of 2 questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products The artifact demonstrates the student ability to proficiently use terminology related to specific course area. Use of terminology is not demonstrated by answering any questions regarding: (a) types of processes in a business operation (b) use of project management in developing new products 
Concepts                                                                                                                                                                                                                                                   
Outcomes
2, 3                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 2 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 1 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is demonstrated by correctly answering 0 out of 2 questions regarding: (a) focus dimensions in operations management (b) ways to develop new products The artifact demonstrates student ability to recognize and articulate concepts relevant to core course topics. Recognition and articulation is not demonstrated by answering any questions regarding: (a) focus dimensions in operations management (b) ways to develop new products 
Application                                                                                                                                                                                                                                                
Outcomes
6                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    
The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 2 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 1 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is demonstrated by correctly answering 0 out of 2 questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management The artifact demonstrates student ability to use principles as they relate to core course topics. Application is not demonstrated by answering any questions regarding: (a) use of operations management principles for electronic commerce (b) total quality management 
Whole Artifact                                                                                                                                                                                                                                             
Outcomes
7, 8                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) The artifact demonstrates student ability to use accepted methods and standards in operations management. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts and the cycle of product quality (b) operations management concepts and the functions of materials resource planning (MRP) 
Component                                                                                                                                                                                                                                                  
Outcomes
2, 4                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 
The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 2 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 1 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is demonstrated by correctly answering 0 out of 2 questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management The artifact demonstrates student ability to use accepted methods and standards in performing specific operations management activities. Ability is not demonstrated by answering any questions regarding: (a) operations management concepts that can be used for business changes (b) business changes that require operations management 

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Last Updated:12/22/2012 10:45:59 PM