HC491 Snr Seminar in Hlth Care Mgmt

for S2B 2013

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Mission Statement: Park University provides access to a quality higher education experience that prepares a diverse community of learners to think critically, communicate effectively, demonstrate a global perspective and engage in lifelong learning and service to others.

Vision Statement: Park University, a pioneering institution of higher learning since 1875, will provide leadership in quality, innovative education for a diversity of learners who will excel in their professional and personal service to the global community.


HC 491 Snr Seminar in Hlth Care Mgmt


S2B 2013 BL


McGee, Jacqueline Y.


Adjunct Faculty


Master of Arts Health Care Management, Webster University
Master of Arts Human Resource Development, Webster University
Master of Arts Business Administration-Webster University

Office Location

After Class

Office Hours

915- 920-1259

Other Phone






Semester Dates

March 18- May 12, 2013

Class Days


Class Time

7:40 - 10:10 PM

Credit Hours



Well-Managed Health Care Org. 7th ed.
Griffith, John r & White Kenneth R

Textbooks can be purchased through the MBS bookstore

Textbooks can be purchased through the Parkville Bookstore

Additional Resources:

Publication Manual of the American Psychological Association, 6th edition
ISBN -10-1-4338-0561-8 (soft cover) or ISBN 13 978-1-56793357-4

McAfee Memorial Library - Online information, links, electronic databases and the Online catalog. Contact the library for further assistance via email or at 800-270-4347.
Career Counseling - The Career Development Center (CDC) provides services for all stages of career development.  The mission of the CDC is to provide the career planning tools to ensure a lifetime of career success.
Park Helpdesk - If you have forgotten your OPEN ID or Password, or need assistance with your PirateMail account, please email helpdesk@park.edu or call 800-927-3024
Resources for Current Students - A great place to look for all kinds of information http://www.park.edu/Current/.

Course Description:
HC491 Senior Seminar in Health Care Management: Capstone course in which students study selected topics on health care administration in depth. It is highly recommended that all major core courses be passed before enrolling in this course. 3:0:3 @

Educational Philosophy:
My educational philosophy is to treat students as adult learners, exchanging views, opinions, thoughts, ideas, and real world experiences relating to health care system. Readings and examinations contribute to the learning process; however, participation in this class is very important. I do not believe in doing "busy work" which does not contribute to learning. There will be total academic freedom in my classroom.

Learning Outcomes:
  Core Learning Outcomes

  1. Students will be able to identify several important contemporary health care management issues.
  2. Students will be able to analyze an issue, gather information, formulate defensible conclusions, and make recommendations for action.
  3. Students will be able to write a formal research paper in acceptable format, on a contemporary health management issue.

Core Assessment:

Class Assessment:

Final paper will be APA format that will cconsist of a 10 to 12 page body with a cover sheet, abstract and reference page.
There are four quzzies scheduled during the course and one presentation on the topic of the learners choice.


Classroom Discussion (12.5 a week)                          100 points
Mid-term                                                                   150 points
Homework assignment (4 at 50 point each)                200 points
Quiz (4 at 12.5)                                                           50 points
Final Paper                                                               200 points
Final Examination                                                      300 points
Total                                                                        1000 points


100-90 = A
89- 80 = B
79-70  = C
69- 60 = D
59- below = F

The course grade for students will be based on the overall average of homework and tests taken during the course in accordance with the weighting of the various requirements as stated in the syllabus.

All final exams in all School of Business courses will be comprehensive and will be closed book and closed notes. They will constitute 30% of the total course grade and will not be a take-home exam. They will be completed during the test week in the period designated by the registrar or by the Proctor in the case online courses. If calculators are allowed, they will not be multifunctional electronic devices that include features such as: phones, cameras, instant messaging, pagers, and so forth. Electronic Computers will not be allowed on final exams unless an exception is made by the Dean of the School of Business.

Late Submission of Course Materials:
Students are responsible for ensuring timely submission of their coursework. If circumstances arise, it is the student's responsibility to discuss the issues ahead of time with the instructor. Assignments will be considered late if submitted 24 hours after the due date. Any work submitted late will be deducted one (1) point for each day for up to five (5) days past the due date. Assignment will not be allowed after five (5) days, resulting in zero points for the assignment.


Classroom Rules of Conduct:
Students will act in a mature and appropriate manner at all times. Students will arrive on time for class and will be prepared for the lesson outlined. Cell phones will be turned off or on vibrate.

Course Topic/Dates/Assignments:
  Week 1

March 18 Chapter One – Foundation of High-Performing Healthcare Organizations.

Course introduction, discussion on research papers and format, explanation on power point presentations and topics available for selection class discussion on the following questions: (student must research the topics and bring discussion material to class).

1. Discuss the critical issues and activities that occur in HCO?

2. What is ownership in healthcare?

3. What are shared values?

4. How can an HCO identify OFI's?

5. Explain Operational Excellence?

6. What are the three different types of audit that pertain to evidence based management?

March 20- Chapter 2 Cultural Leadership

1. What is the purpose of cultural leadership?

2. Discuss how HCO promote shared values by establishing, disseminating, and modeling attractive mission, vision, and values.

3. Why is support service excellence that helps delighted associates delight patients?

4. Discuss leadership development and the elements that are products of a development program?

Homework 1: Chapter 1 – Answer question the odd number questions. Chapters 2 answer all the questions. In APA format, must have a coversheet-t and cited. Please submit homework by March 30, 2013 Midnight.

Week 2

March 25- Chapter 3 Operational Leadership

1. Discussion on leadership, and how their culture will create a thriving HCO

2. How will you create the best HCO?

3. What can you implement to maintain the culture that has been established?

5. What/how will you measure your activity to identify success or failure?

6. Week two presentations from topics selected?

March 27- Chapter 4 Strategic Leadership: Governance 

1. How does HCO set corporate strategies?

2. In the HCO environment explain the importance of monitoring budgets and plans?

3. Why is vital for HCO to improve board members performance?

Quiz over chapters 1 and 2 must have textbook.

Prepare an outline and have six or more references to support your final paper. Submit for approval.

Week 3

April 1- Chapter 5- Foundation of Clinical Performance

1. The nature and importance of clinical diagnosis?

2. What are the elements of care and why are they standardized?

3. How does community health differ from individual health?

4. What are the six dimensions of quality and how do you measure them?

5. Can non-clinical managers contribute to excellence?

April 4- Chapter 6 –The Physicians Organizations

1. Explain the six purposes to fulfill the six major functions of achieving excellent care.

2. Explain the Health Care Quality Improvement Act of 1986.

3. Why is it a requirement for HCO to have specialty certifications?

4. Explain the importance of developing a physician’s supply plan?

Homework 2: Chapter 3 – Answer even number questions. Chapters 4 answer all the questions. Chapter 5 answers the even number questions. Chapter 6 answers the odd number questions. In APA format, must have a coversheet and cited. Please submit homework by April, 6 2013 Midnight.

Quiz over chapters 3 and 4

Week 4

April 8- Chapter 7- Nursing

1. What type of HCO is attractive to qualified nursing professionals?

2. What are key facilitators to retain nurses?

3. How can specialized nurses integrate into your HCO?

4. Explain what type of specialization do nurses have?

5. Discuss the future role of the nursing community in healthcare?

6. Explain nurse staffing grids and support staff?

Mid-term review will cover chapters 1, 2, 3, 4, 5, 6 and 7.

April 10


Week 5 –

April 15 - Chapter 8 Clinical Supports

1. What are clinical supports?

2. Do HCO's really need them and why, are they financially good investments to have?

3. How does technology integrate into the investments of the facility?

4. What are the cost related benefits and is there market share for those investments?

April 17- Chapter 9- Beyond Acute Care to Community Health

1. What are the important differences between community health mission and excellence in acute care mission for hospital HCO?

2. How will HCO integrate operationalizing health strategy into the community?

3. Explain the two roles of HCO Managers?

4. How will HCO identify stakeholder’s positions?

5. How will HCO maintain infrastructure for the Community?

Homework 3: Chapter 7 answer the even questions, Chapter 8 answer odd questions, Chapter 9 answer all questions. Submit homework by April 20, 2013 by Midnight.

Week 6

April 22 - Chapter 10-Knowledge Management

1. Defining knowledge management (KM)?

2. What is the function of KM?

3. What are some of the critical issues in KM?

4 What functions do you need to have a well implemented project?

5. Is safe guarding the information an important part of KM?

5. From a previous course work bring a diagram showing a standard process for usage, sharing, and archiving data?

6. Is KM for patient tracking only? What other uses can you have as a leader in an HCO?

April 24- Chapter 11-Human Resource management

1. What are work planning and the functions of Human Resource Management?

2. Explain how recruitment, selection, and orientation are part of the established procedures?

3. What causes Work reductions?

4. Why is supporting transformational of management critical in an empowered HCO culture?

Homework 4: Chapter 10 answer the even questions, Chapter 11 answer odd questions, Submit homework by April 27, 2013 by Midnight

Quiz over chapters 7, 8, 9, 10, d a11

Week 7

April 29- Chapter 12- Environmental of Care Management (ECM)

1. Explain the importance of maintaining excellent security, sanitation, maintenance and materials management services.

2. Why is it important to provide ECM in HCO?

3. How is responsible for housekeeping and grounds-keeping?

May 1 – Chapter 13 - Financial Management

1. What is evidence based support in financial management?

2. How does financial management provide support in determining future goals and what is that called?

3. What is SOX and how does it blend into financial management

4. Review of comprehensive final exam

Quiz over chapter 12, 13

Student will give a presentation over final paper.

Week 8

May 6- Chapter 15- Marketing and Strategy

Strategies in Marketing

1. What is marketing?

2. Explain Strategy?

3. What are the P's in Marketing and their purpose?

Review for Final examination Review for the final exam

Final Paper must be turned in May 4, 2013 by midnight.

May 8

Final Exam

Final paper will be APA format that will consist of an twelve page body with a cover sheet, abstract and reference page.

 There are four quizzes scheduled during the course and one presentation on the topic of the learner’s choice.

Academic Honesty:
Academic integrity is the foundation of the academic community. Because each student has the primary responsibility for being academically honest, students are advised to read and understand all sections of this policy relating to standards of conduct and academic life. Park University students and faculty members are encouraged to take advantage of the University resources available for learning about academic honesty (www.park.edu/current or http://www.park.edu/faculty/).from Park University 2012-2013 Undergraduate Catalog Page 97

Plagiarism involves the use of quotations without quotation marks, the use of quotations without indication of the source, the use of another's idea without acknowledging the source, the submission of a paper, laboratory report, project, or class assignment (any portion of such) prepared by another person, or incorrect paraphrasing. from Park University 2012-2013 Undergraduate Catalog Page 95

Attendance Policy:
Instructors are required to maintain attendance records and to report absences via the online attendance reporting system.

  1. The instructor may excuse absences for valid reasons, but missed work must be made up within the semester/term of enrollment.
  2. Work missed through unexcused absences must also be made up within the semester/term of enrollment, but unexcused absences may carry further penalties.
  3. In the event of two consecutive weeks of unexcused absences in a semester/term of enrollment, the student will be administratively withdrawn, resulting in a grade of "F".
  4. A "Contract for Incomplete" will not be issued to a student who has unexcused or excessive absences recorded for a course.
  5. Students receiving Military Tuition Assistance or Veterans Administration educational benefits must not exceed three unexcused absences in the semester/term of enrollment. Excessive absences will be reported to the appropriate agency and may result in a monetary penalty to the student.
  6. Report of a "F" grade (attendance or academic) resulting from excessive absence for those students who are receiving financial assistance from agencies not mentioned in item 5 above will be reported to the appropriate agency.

Park University 2012-2013 Undergraduate Catalog Page 98

Disability Guidelines:
Park University is committed to meeting the needs of all students that meet the criteria for special assistance. These guidelines are designed to supply directions to students concerning the information necessary to accomplish this goal. It is Park University's policy to comply fully with federal and state law, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, regarding students with disabilities. In the case of any inconsistency between these guidelines and federal and/or state law, the provisions of the law will apply. Additional information concerning Park University's policies and procedures related to disability can be found on the Park University web page: http://www.park.edu/disability .


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Last Updated:2/13/2013 5:20:09 PM